EZVIZ User Manual

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the EZVIZ™ website (http://www.ezvizlife.com).

Revision Record: New release – September 2022

Trademarks Acknowledgement: EZVIZ™, , and other EZVIZ's trademarks and logos are the properties of EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ'S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT LIMITATION, USING ANY THIRD PARTY'S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG OTHERS.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Overview

1. Package Contents

The package includes:

• Camera (x1)
• Screw Base (x1)
• USB Cable (x1)
• Drill Template (x1)
• Screw Kit (x1)
• Regulatory Information (x2)
• Quick Start Guide (x1)

2. Basics

The camera has the following components:

• RESET Button: Power on (press and hold for 2 seconds), Reset and get ready for pairing (press and hold for 4 seconds), Power off (short press three times within one second).
• Micro SD Card Slot: Supports Micro SD cards (sold separately), recommended compatibility Class 10, maximum space 256GB. Initialize the card in the EZVIZ app before using it.
• Loudspeaker
• Power Port: For charging the camera.

LED Indicator:

• Solid Blue: Camera starting up or being live viewed in the EZVIZ app.
• Fast-flashing Blue: Camera ready for pairing / Pairing in progress.
• Slow-flashing Blue: Camera working properly.
• Slow-flashing Red: Network exception.
• Fast-flashing Red: Camera exception.
• Solid Green: Camera fully charged.
• Slow-flashing Green: Charging.

Setup

Follow the steps to set your camera:

1. Get the EZVIZ app, and log in to your EZVIZ app account.
2. Power on your camera.
3. Add your camera to your EZVIZ account.

1. Get the EZVIZ App

Connect your mobile phone to Wi-Fi (suggested). Download and install the EZVIZ app by searching “EZVIZ” in the App Store or Google Play™. Launch the app and register an EZVIZ user account.

Note: If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for EZVIZ.

2. Power on the Camera

In the shutdown state, press and hold the RESET button for 2 seconds to power on. If the camera is out of battery, connect it to a power outlet with the power adapter (5V 2A) for charging.

Charging Options:

• Charging with power adapter: Connect the camera to a power outlet using the USB cable and power adapter.
• Charging with solar panel: Connect the camera to a solar panel (sold separately).

Important Notes for Charging:

• Both the power adapter (5V 2A) and solar panel need to be purchased separately.
• Remove the camera from the wall before charging.
• Do not charge the camera when the temperature exceeds 45 degrees Celsius or is below 0 degrees Celsius.
• Do not charge the camera with the power adapter outdoors.
• When charging, the camera will automatically turn on.
• For better weatherproof, keep the USB charging port covered with the rubber plug after charging the battery.

3. Add camera to EZVIZ

Press and hold the reset button on the camera for 4 seconds. When the LED indicator flashes blue quickly, the camera is ready for Wi-Fi configuration.

Log in to your account using the EZVIZ app. On the Home screen, tap “+” on the upper-right corner to go to the Scan QR Code interface. Scan the QR code on the Quick Start Guide cover or on the body of the camera.

Follow the EZVIZ app wizard to finish Wi-Fi configuration.

Note: If you want to change your camera's Wi-Fi, press and hold the reset button for 4 seconds and repeat the steps above.

Camera Installation

1. Installation Location

Choose a location with a clear, unblocked field of view and a good wireless signal. Keep the following tips in mind:

• Ensure the wall is strong enough to withstand three times the weight of the camera.
• Recommended installation height: 7-10 ft (2-3 m) above the ground.
• Recommended installation angle: Tilt down 20 degrees.

Ensure that side-to-side traffic crosses the camera's field of view. The camera's motion sensor is more sensitive to side-to-side movement than to movement directly toward or away from the camera.

Note: Limited by PIR detection technology, the camera may fail to detect motion when the environment temperature is close to human body temperature or someone approaches the PIR sensor vertically.

It is recommended to set detection sensitivity on the EZVIZ app when selecting a location. This allows you to verify if motion can be detected at the camera's placement and adjust the sensitivity based on the size and distance of the detected object.

Important Notes on Reducing False Alarms:

• Do not install the camera under strong light conditions (e.g., sunshine, bright lamp lights).
• Do not place the camera near any outlets, including air conditioner vents, humidifier outlets, or heat transfer vents of projectors.
• Do not install the camera in places with strong wind.
• Do not install the camera in front of a mirror.
• Keep the camera at least 1 meter away from any wireless devices (including Wi-Fi routers and phones) to avoid wireless interference.

2. Install Micro SD Card (Optional)

Turn up the cover on the camera. Insert a Micro SD card (sold separately) into the card slot as shown in the figure below. Place the cover back on.

Note: After installing the Micro SD card, initialize it in the EZVIZ app before use. In the EZVIZ app, tap the Record List in the Device Settings interface to check the SD card status. If the memory card status displays as 'Uninitialized', tap to initialize it. The status will then change to 'Normal' and it can store videos.

3. Installation Steps

1. Separate the mounting plate from the screw base first.
2. Remove the protective film from the lens.
3. Place the drill template onto a clean and flat surface.
4. (For cement walls only) Drill screw holes according to the template and insert anchors.
5. Use screws to fix the mounting plate according to the template.
6. Rotate the screw base to the mounting plate.
7. Mount the camera to the base.

View Your Device

Note: The App interface may change due to version updates. Please refer to the actual interface.

1. Live View

When you launch the EZVIZ app, the device page displays as shown below. You can view and listen to a live feed, take snapshots or recordings, and choose video definition as needed.

On-screen Icons:

• Share: Share your device.
• Settings: View or change the device settings.
• Snapshot: Take a snapshot.
• Record: Manually start/stop recording.
• Talk: Tap the icon, and then follow the on-screen instructions to talk to or listen to people in front of the camera.
• Alarm: Sound or flash to deter intruders.
• Definition: Select video resolution from Ultra HD, Hi-Def or Standard.
• Multi-screen Live: Tap to select live view window layout.

Note: Swipe left and right across the screen to see more icons. Please refer to the actual interface for specific information.

2. Settings

In the settings page, you can configure the device parameters:

EZVIZ Connect

1. Use Amazon Alexa

These instructions will enable you to control your EZVIZ devices with Amazon Alexa. If you run into any difficulties during the process, please refer to Troubleshooting.

Before you start, make sure that:

• EZVIZ devices are connected to the EZVIZ app.
• In the EZVIZ app, turn off the "Video Encryption" and turn on the "Audio" in the Device Settings page.
• You have an Alexa-enabled device (e.g., Echo Spot, Echo-Show, All-new Echo-Show, Fire TV, Fire TV stick, or Fire TV Edition smart TVs).
• The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

1. Open the Alexa app and select "Skills and Games" from the menu.
2. On the Skills and Games screen, search for "EZVIZ" and find the "EZVIZ" skill.
3. Select your EZVIZ device's skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to allow Alexa to access your EZVIZ account.
6. You will see "EZVIZ has been successfully linked", then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
7. Go back to the Alexa app menu, select "Devices", and you will see all your EZVIZ devices.

Voice Command

Discover a new smart device via the "Smart Home" menu in the Alexa app or the Alexa Voice Control function. Once the device is found, you can control it with your voice. Speak simple commands to Alexa.

Note: Your device's name, e.g., "show xxxx camera," can be modified in the EZVIZ app. Every time you change the name of the device, you will need to discover the device again to update the name.

Troubleshooting

What do I do if Alexa fails to discover my device?

Check for any Internet connecting problems. Try to reboot the smart device and re-discover the device on Alexa.

Why does the device's status show "Offline" on Alexa?

Your wireless connection might have been disconnected. Reboot the smart device and re-discover on Alexa. Internet access on your router could be unavailable. Check if your router is connected to the Internet and try again.

For details about countries that support the use of Amazon Alexa, see its official website.

2. Use Google Assistant

With the Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.

The following devices and apps are required:

• A functional EZVIZ app.
• In the EZVIZ app, turn off the "Video Encryption" and turn on the "Audio" in the Device Settings page.
• A TV with functional Chromecast connected to it.
• The Google Assistant app on your phone.

To get started, follow the steps below:

1. Set up the EZVIZ device and ensure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play Store™ and log into your Google account.
3. On the Myhome screen, tap “+” on the upper-left corner, and select "Set up device" from the menu list to go to the Set up interface.
4. Tap "Works with Google", and search for "EZVIZ" to find the "EZVIZ" skill.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to authorize Google to access your EZVIZ account.
7. Tap "Return to app".
8. Follow the above steps to complete the authorization. When synchronization is completed, EZVIZ service will be listed under your list of services. Tap on the EZVIZ service icon to see a list of compatible devices under your EZVIZ account.
9. Try some commands. Use the name of the camera that you created when you set up the system.

Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices at the same time using one command.

See the link for more information: https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en

FAQ

Q: If the camera is offline on the App, will the video recording be continued?

A: If the camera is powered on but disconnected from the Internet, then local recording will continue, but cloud recording will stop. If the camera is powered off, both video recordings will stop.

Q: Why the alarm is triggered when nobody in the image?

A: Try to set the alarm sensitivity lower. Please note that vehicles and animals are also trigger sources.

Q: Why the alarm is not triggered when there is human appear in the PIR detection area?

A: Try to set the alarm sensitivity higher. Make sure that there is someone in the detection area, and the PIR detection distance is 5 meters when the detection sensitivity is set to 100. Limited by PIR detection technology, the camera may fail to detect motion when the environment temperature is close to human body temperature or someone approaches the PIR sensor vertically.

For additional information about the device, please refer to www.ezviz.eu.

Initiatives on the Use of Video Products

Thank you for choosing EZVIZ products. Technology affects every aspect of our life. As a high-tech company, we are increasingly aware of the role technology plays in improving business efficiency and quality of life, but at the same time, the potential harm of its improper usage. For example, video products are capable of recording real, complete and clear images. This provides a high value in retrospect and preserving real-time facts. However, it may also result in the infringement of a third party's legitimate rights and interests if improper distribution, use and/or processing of video data takes place. With the philosophy of "Technology for the Good", EZVIZ requests that every end user of video technology and video products shall comply with all the applicable laws and regulations, as well as ethical customs, aiming to jointly create a better community.

Please read the following initiatives carefully:

1. Everyone has a reasonable expectation of privacy, and the installation of video products should not conflict with this reasonable expectation. Therefore, a warning notice shall be given in a reasonable and effective manner, clarifying the monitoring range, when installing video products in public areas. For non-public areas, a third party's rights and interests shall be evaluated when installing video products, including but not limited to, installing video products only after obtaining the consent of the stakeholders, and not installing highly-invisible video products.
2. The purpose of video products is to record real activities within a specific time and space and under specific conditions. Therefore, every user shall first reasonably define their own rights within such specific scope, in order to avoid infringing on a third party's portraits, privacy or other legitimate rights.
3. During the use of video products, video image data derived from real scenes will continue to be generated, including a large amount of biological data (such as facial images), and the data could be further applied or reprocessed. Video products themselves could not distinguish good from bad regarding how to use the data based solely on the images captured by the video products. The result of data usage depends on the method and purpose of use by the data controllers. Therefore, data controllers shall comply with all applicable laws and regulations and other normative requirements, and also respect international norms, social morality, good morals, common practices, and other non-mandatory requirements, and respect individual privacy, portrait, and other rights and interests.
4. The rights, values, and other demands of various stakeholders should always be considered when processing video data that is continuously generated by video products. In this regard, product security and data security are extremely crucial. Therefore, every end user and data controller shall undertake all reasonable and necessary measures to ensure data security and avoid data leakage, improper disclosure, and improper use, including but not limited to setting up access control, selecting a suitable network environment (the Internet or Intranet) where video products are connected, establishing and constantly optimizing network security.
5. Video products have made great contributions to the improvement of social security around the world, and it is believed that these products will also play an active role in more aspects of social life. Any abuse of video products in violation of human rights or leading to criminal activities is contrary to the original intent of technological innovation and product development. Therefore, each user shall establish an evaluation and tracking mechanism of their product application to ensure that every product is used in a proper and reasonable manner and with good faith.