Samsung TV User Guide

Before Reading This Simple User Guide

This TV comes with this Simple User Guide and a built-in User Guide (accessible via the left directional button > Settings > Support > Open User Guide). On the Samsung website (www.samsung.com.br), you can download manuals and view their contents on your computer or mobile device.

Important Safety Instructions

Read the safety instructions before using the TV. Refer to the table below for an explanation of symbols that may be present on your Samsung product.

To reduce the risk of electric shock, do not remove the cover (or back). No user-serviceable parts inside. Refer all servicing to qualified personnel.

Safety Symbols Explained

• ⚡This symbol indicates high voltage inside. It is dangerous to make any contact with internal parts of this product.
• ⚠This symbol indicates that this product contains important literature about its operation and maintenance.
• □Class II product: This symbol indicates that an earthing safety connection is not required. If this symbol is not present on a product with a power cable, the product MUST have a reliable protective earth connection.
• ∼AC Voltage: The nominal voltage marked with this symbol is alternating current (AC).
• ⎓DC Voltage: The nominal voltage marked with this symbol is direct current (DC).
• ?Caution. Refer to instructions for use: This symbol instructs the user to consult the simple user guide for more safety information.

Energy Precautions

• Do not overload wall outlets, extension cords, or adapters beyond their voltage and capacity. This may cause fire or electric shock.
• Refer to the power specifications section of the manual or the power supply label on the product for voltage and amperage information.
• Route power cables so they are not walked on or pinched by objects placed on or against them. Pay special attention to cables at the ends of plugs, wall outlets, and where they exit the appliance.
• Never insert metallic objects into open parts of this device. This may cause electric shock.
• To prevent electric shock, never touch the inside of this device. This device should only be opened by a qualified technician.
• Ensure the power cable is firmly connected. When disconnecting the power cable from an outlet, always pull the plug. Never disconnect by pulling the cable. Do not touch the power cable with wet hands.
• If this appliance does not function normally — especially if it emits unusual sounds or odors — disconnect it immediately and contact an authorized dealer or Samsung service center.
• To protect this device from lightning strikes, or when not in use for long periods, disconnect it from the wall outlet and disconnect the antenna or cable system.
• Accumulated dust can cause electric shock, current leakage, or fire, causing the power cable to spark and heat up or insulation to deteriorate.
• Use only properly grounded plugs and outlets. Improper grounding can cause electric shock or equipment damage. (Only for Class I equipment.)
• To completely turn off this device, disconnect it from the wall outlet. To ensure this device can be disconnected quickly, if necessary, ensure the wall outlet and power connector are readily accessible.

Installation Guidelines

• Do not place this device near or on a radiator, heater, or where it is exposed to direct sunlight.
• Do not place containers (vases, etc.) containing water on this device, as this may result in fire or electric shock.
• Do not expose this appliance to rain or moisture.
• Contact an authorized Samsung service center for information if you intend to install your TV in a dusty, high or low temperature, high humidity, chemical substance, or 24/7 operational environment (e.g., airport, train station). Failure to do so may cause serious damage to your TV.
• Do not expose this device to splashes.

Wall Mount Installation

If this TV is wall-mounted, follow the manufacturer's instructions exactly. If not properly installed, the TV may slide or fall, causing serious injury to children or adults and seriously damaging the TV.

• The Samsung wall mount kit is not included and is sold separately at Samsung Service Centers.
• Samsung Electronics is not responsible for any product damage or injury caused to you or others if you decide to install the wall mount yourself.
• Samsung is not responsible for product damage or injury when using an unspecified wall mount or one that does not comply with VESA standards, or when the consumer does not follow the product installation instructions.
• Install the mount on a solid wall perpendicular to the floor. Before attaching the mount to non-plaster surfaces, contact the nearest dealer for additional information. If you install the TV on the ceiling or an inclined wall, it may fall and cause serious personal injury.
• When installing the wall mount kit, Samsung recommends tightening all four VESA screws.
• If you wish to install a wall mount kit using only the two upper screws, ensure you use a Samsung wall mount kit that supports this type of installation. (This type of wall mount kit may not be available depending on the geographical region.)
• Do not install the TV at an incline greater than 15 degrees.
• Standard measurements for wall mount kits are shown in the table in the Unpacking and Installation Manual.
• Do not install the wall mount kit while the TV is powered on. This may cause injuries due to electric shock.
• Do not use screws longer than the standard dimension or that do not comply with VESA specifications for standard screws. Very long screws can damage the inside of the TV.
• For wall mounts that do not comply with VESA specifications for standard screws, screw length may vary depending on the mount's specifications.
• Do not overtighten screws. This can damage the product or cause it to fall, leading to injuries. Samsung is not responsible for these types of accidents.
• Always get help from two people to install the TV on the wall.
• 82-inch or larger models require four people to install the TV on the wall.

Adequate Ventilation for the TV

When installing your TV and the One Connect Box, maintain a minimum distance of 10 cm between the TV and the One Connect Box and other objects (walls, furniture sides, etc.) to ensure adequate ventilation. Failure to provide adequate ventilation may cause fire or product problems due to internal temperature increase.

• One Connect is only for models with support.
• If using a stand or wall mount for the TV, it is highly recommended to use only parts provided by Samsung Electronics. Using parts from another manufacturer may cause product problems or injuries due to product fall.

Safety Precaution

• Always use cabinets, stands, or mounting methods recommended by Samsung.
• Always use furniture that can safely support the TV.
• Always ensure the TV is not hanging over the edge of the supporting furniture.
• Always instruct about the dangers of climbing on furniture to reach the TV or its controls.
• Always organize cables connected to the TV so they are not tripped over, pulled, or grabbed.
• Never place the TV in an unstable location.
• Never place the TV on tall furniture (e.g., cabinets or bookshelves) without securing both the furniture and the TV with an appropriate support.
• Never place fabrics or other materials that may be between the TV and the furniture.
• Never place items that encourage climbing, such as toys and remote controls, on top of the television or on the furniture where the television is placed.
• If the existing TV is moved to another location, the same considerations mentioned above apply.
• When repositioning or lifting your TV for replacement or cleaning, do not remove the base.

To Prevent the TV from Falling

Diagram description: A wall anchor (not supplied) is used to secure the TV to the wall.

1. Using appropriate screws, firmly attach a set of brackets to the wall. Ensure the screws are firmly secured to the wall. Depending on the wall type, other materials such as wall anchors may be needed.
2. Using appropriate size screws, firmly attach a set of brackets to the TV. For screw specifications, refer to "Standard screw" in the Unpacking and Installation Manual.
3. Connect the brackets attached to the TV and the brackets attached to the wall with a durable and strong cable, then firmly secure the cable.

• Install the TV close to the wall so it does not fall backward.
• Connect the cable so that the brackets fixed to the wall are at the same height as the brackets fixed to the TV or at a height below these brackets.

Precautions when installing the TV with a stand (The Frame series only)

When installing the TV with a stand, avoid placing the stand on the back of the table surface. Failure to do so may cause the motion sensor at the bottom of the TV to not function correctly.

Diagram description: Illustrates correct and incorrect placement of the TV stand on a table to ensure the motion sensor at the bottom of the TV functions properly. The correct placement shows the TV stand positioned forward on the table, allowing the sensor to be unobstructed. The incorrect placement shows the TV stand pushed too far back, obstructing the sensor.

Operation

• This device uses batteries. Your community may have environmental regulations requiring proper disposal of these batteries. Contact your local authorities for disposal or recycling information.
• Store accessories (remote control, batteries, etc.) in a safe place out of reach.
• Do not drop or hit the product. If the product is damaged, disconnect the power cable and contact a Samsung service center.
• Do not dispose of the remote control or batteries in fire.
• Do not short-circuit, disassemble, or overheat batteries.
• Never remove the polarizing film after removing the protective film from the screen.
• If you cannot find the protective film removal label, it means the protective film has already been removed.
• CAUTION: There is a risk of explosion if the batteries used in the remote control are replaced with an incorrect type. Replace only with the same or equivalent type.
• WARNING - Do not use liquid fumigators containing chemical products, such as mosquito repellents or air fresheners, around the product. If vapor comes into contact with or enters the product, it may cause stains or malfunction.
• WARNING - TO PREVENT THE SPREAD OF FIRE, ALWAYS KEEP CANDLES AND OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT.

TV Care

• To clean this device, disconnect the power cable from the outlet and wipe it with a dry, soft cloth. Do not use any chemical products, such as wax, benzene, alcohol, solvents, insecticides, air fresheners, lubricants, or detergents. These chemical products can damage the TV's appearance or erase the print on the product.
• The exterior and screen of the TV may be scratched during cleaning. To prevent scratches, be sure to clean the exterior and screen carefully using a soft cloth.
• Do not spray water or any other liquid directly onto the TV. Any liquid that comes into contact with the product may cause failure, fire, or electric shock.

Package Contents

Ensure the following items are included with your TV. If any item is missing, contact your dealer.

• Simple User Guide
• Samsung Smart Remote Control
• Warranty Certificate / Regulatory Guide (not available in all locations)
• TV Power Cable
• One Connect Box
• One Connect Box Power Cable
• One Connect Cable x 2
• One Connect Cable Holder (for wall installation)
• (For QN8**D, QN9**D, S95D series) One Connect Box, One Connect Box Power Cable, One Connect Cable
• (For The Frame series) Some items may not be included depending on the TV model.
• Colors and shapes of items may vary depending on the model.
• Cables not included can be purchased separately.
• Check for hidden accessories behind or inside packaging materials when opening the box.

The screen can be damaged by direct pressure if handled incorrectly. As shown in the figure, hold the edges of the screen when lifting the TV. For more information on handling, refer to the unpacking and installation manual that accompanies this product.

Using the One Connect Cable Holder (QN8**D, QN9**D, S95D series only)

You can use the One Connect cable holder to organize cables during wall mount installation.

Connecting TV to One Connect Box

(One Connect Box only for models with support)

For more information on how to connect via the One Connect Box, refer to the unpacking and installation manual.

• Do not use the One Connect Box inverted or vertically.
• Be careful not to subject the cable to any of the actions below. The One Connect Cable has an energy circuit.
• Depiction of actions to avoid with the cable: Bending, Twisting, Pulling, Applying Pressure, Electric Shock symbol.

CLASS 1 LASER PRODUCT (The Frame series only)

• Do not bend the One Connect Cable too much. Do not cut the cable.
• Do not place heavy materials on the cable.
• Do not disassemble any of the cable connectors.
• Caution - Use of controls, adjustments, or performance of procedures other than those specified in this manual may result in hazardous radiation exposure.

Initial Setup

When you turn on your TV for the first time, it will immediately start Initial Setup. Follow the on-screen instructions and set the basic TV settings to suit your viewing environment.

• You will need a Samsung account to access Samsung's network-based smart services. If you choose not to log in, you will only be able to connect to terrestrial TV (applicable only to devices with tuners) and external devices, e.g., via HDMI.
• When installing the 43LS03D model as a wall mount, it can be installed and used vertically.
• Some features may not use portrait or full-screen mode.
• Initial setup is optimized for landscape mode.

Using the TV Function Button

You can turn on the TV with the TV Function Button on the bottom of the TV and then use the Control Menu. The Control Menu will be displayed when the TV Function Button is pressed while the TV is on.

• The position and shape of the buttons on the bottom of the TV may vary depending on the model.
• The screen may darken if the SAMSUNG logo film or the protective film on the bottom of the TV is not removed. If the protective film is applied, remove it.

Diagram description: Shows a TV with a button cluster at the bottom. A: Control Menu (with directional arrows and center button). B: TV Function Button / Remote Control Sensor / Microphone Button / Motion Sensor. C: TV Function Button / Remote Control Sensor. D: Microphone Button.

• In Art mode, the remote control sensor at the bottom of the TV remains off.
• Applies to The Frame series only.

How to Turn the Microphone On and Off

Diagrams showing different button types (A, B, C, D) with a power symbol (★: Power button).

• You can turn the microphone on or off using the respective button on the bottom or back of the TV. If the microphone is off, all voice and sound features using the microphone will not be available.
• This function is only compatible with QN8**D/QN9**D/S95D/The Frame series.
• The position and shape of the microphone button may vary depending on the model.
• During analysis with microphone data, data is not saved.

Troubleshooting and Maintenance

Troubleshooting

For more information, refer to "Troubleshooting" in the User Guide (accessible via left directional button > Settings > Support > Open User Guide > Troubleshooting).

If none of the troubleshooting tips apply to your case, go to www.samsung.com.br and click Support or contact a Samsung service center.

• This panel is formed by subpixels that require sophisticated production technology. However, some bright or dark pixels may be present on the screen. These pixels will not affect product performance.
• To keep your TV in optimal condition, update it with the latest software. Use the Update Now or Auto Update functions in the TV menu (accessible via left directional button > Settings > Support > Software Update > Update Now or Auto Update).

TV Does Not Turn On

• Ensure the power cable is securely connected to the product and the wall outlet.
• Ensure the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing steady red.
• Try pressing the TV Function Button on the bottom of the TV to check if the problem is not with the remote control. If the TV turns on, refer to the "The remote control does not work" section.

The Remote Control Does Not Work

• Check if the remote control sensor at the bottom of the TV blinks when you press the power button on the remote control.
• DU7 Series (except DU77** model): If it does not blink, replace the remote control batteries. Ensure the batteries are installed with the correct polarity (+/-). Alkaline batteries are recommended for longer life.
• Other models: When the remote control battery runs out, charge it using the USB charging port (Type C) or turn the remote control to expose the solar cell to light.
• Try pointing the remote control directly at the TV from a distance of 1.5 m to 1.8 m.
• If your TV came with a Samsung Smart Remote Control (Bluetooth remote control), make sure to pair the remote control with the TV. To pair a Samsung Smart Remote Control, press the Back button and Play/Pause button together for 3 seconds.

Eco Sensor and Screen Brightness

The eco sensor automatically adjusts the TV's brightness. The eco sensor measures ambient light and automatically optimizes TV brightness to reduce energy consumption. If you want to disable this function, go to left directional button > Settings > All Settings > General & Privacy > Power and Energy Saving > Brightness Optimization.

• The eco sensor is located at the bottom of the TV.
• Do not obstruct the sensor with any material. This may reduce image brightness.

Specifications and Other Information

Specifications

• Display Resolution
  • QN8**D/QN9**D Series: 7680 x 4320 pixels
  • Other models: 3840 x 2160 pixels
• Sound (output)
  • S95D Series: 70 W
  • QN8**D Series: 70 W
  • QN9**D Series: 90 W
  • LS03D Series (43"-50"): 20 W
  • LS03D Series (55"-85"): 40 W
• Power Consumption
  • Normal operation - W
  • QN55S95D: 350 W / QN65S95D: 440 W / QN77S95D: 600 W
  • QN65QN800D: 370 W / QN75QN800D: 395 W / QN85QN800D: 430 W / QN85QN900D: 475 W
  • QN43LS03D: 110 W / QN50LS03D: 120 W / QN55LS03D: 170 W / QN65LS03D: 215 W / QN75LS03D: 290 W / QN85LS03D: 290 W
• Operating Temperature: 10 to 40 degrees Celsius (°C)
• Operating Humidity: 10% to 80%, non-condensing
• Storage Temperature: -20 to 45 degrees Celsius (°C)
• Storage Humidity: 5% to 95%, non-condensing

Notes

• This device is a Class B digital equipment.
• For more information on the power supply and energy consumption, refer to the information on the label affixed to the product.
• On most models, the label is affixed to the back of the TV. (On some models, the label is inside the terminal cover.)
• On One Connect Box models, the label is affixed to the bottom of the One Connect Box.
• In the unpacking and installation manual, the stated weight may vary by region.
• This equipment operates on a secondary basis, meaning it has no right to protection against harmful interference, even from stations of the same type, and cannot cause interference to systems operating on a primary basis.
• To connect a network cable, use a CAT 7 cable (Shielded Twisted Pair type) for the connection. (100/10 Mbps)
• The images and specifications in the unpacking and installation manual may differ from the actual product.

Energy Consumption Reduction

When the TV is turned off, it enters standby mode. In standby mode, it continues to consume a small amount of energy. To reduce energy consumption, disconnect the power cable when you do not intend to use the TV for a long period.

Important Warranty Information Regarding TV Format Viewing

Refer to the warranty terms for more information about the product warranty included in this manual.

LED screens in widescreen format (16:9 aspect ratio) are essentially designed to display full motion video in widescreen format. Images displayed on them should primarily be in 16:9 widescreen format, or expanded to fill the screen if your model offers such a function, and images should be in constant motion. Display of static graphics and images on the screen, such as dark side bars in standard format TV programming and videos not expanded, should be limited to no more than 5% of the total TV viewing time per week.

Additionally, the display of other static images and texts, such as stock ticker news, video game displays, logos, websites, or computer graphics and patterns, should be limited for all TVs as described above. Display of static images exceeding the above guidelines may cause uneven wear of LED screens and, consequently, permanent duplicate image problems on the screen. To prevent this, vary programming and images, displaying moving images, full screen, instead of static images or dark bars.

On LED models that offer image framing features, use these controls to view different formats as a full-screen image.

Be aware of the selection and duration of TV formats used for viewing. Uneven wear of the LED screen as a result of format selection and use, as well as permanent ghost images, are not covered by the limited Samsung warranty.

Environmental Information

Packaging

All unnecessary material has been removed from the product packaging. Samsung strives, with each design, to create packaging whose parts are easy to separate, as well as recyclable materials, such as: styrofoam, cardboard box, and plastic bags. Please dispose of packaging consciously, preferably for recyclers.

Product

The purchased product consists of materials that can be recycled and reused if disassembled by specialized companies.

Disposal

We ask you to observe the existing legislation in your region regarding the disposal of the product at the end of its life, the disposal of packaging components, and batteries. In case of doubt or inquiry, call the Customer Service Center 0800 555 0000. Samsung Eletrônica da Amazônia Ltda and the Environment thank you.

ANATEL Certification