IKEA Romania Furniture Assembly Service: Terms and Conditions

Definitions

Beneficiar (Beneficiary): Any natural person acting for purposes outside their commercial or professional activity, recognized by law as a consumer.

IKEA România: IKEA România S.A., a joint-stock company organized and operating under Romanian laws, with its registered office in Bucharest, Şos. Bucureşti-Ploiești, nr. 42A, office space, 1st floor, sector 1, Romania, registered with the Trade Register under no. J40/8161/2005, unique registration code 17547941.

Prestator (Provider): IKEA România or its subcontractors.

Articol (Item): Any good marketed by IKEA România, identified by a unique code, requested by the Beneficiary through a registered Order.

Produs (Product): Any assembly of one or more items, marketed by IKEA România, requested by the Beneficiary through an Order.

Comandă (Order): A request submitted by the Beneficiary for the purchase of Products and/or Services.

Factură Proformă (Proforma Invoice): An invitation to purchase products or services marketed by IKEA România.

Price

Between 2.3 and 2.7 RON/minute of assembly, depending on the product type. The price is calculated based on the standard assembly time and is valid for Bucharest municipality and Timiș county.

Between 2.3 and 2.7 RON/minute of assembly, depending on the product type, plus 150 RON. The price is calculated based on the standard assembly time and is valid for the counties of Ilfov, Prahova, Giurgiu, Călărași, Ialomița, Arad, Cluj, Dâmbovița, Constanța, Brașov, Sibiu, Bihor, Hunedoara, Caraș-Severin, Iași, Botoșani, Suceava, Neamț, Bacău, Vaslui.

The assembly price of products is calculated according to the presented calculation formula. The time allocated for service provision is reported to the total minutes of the items to be assembled from the proforma invoice.

Warranty

The warranty granted in case of executed work is 24 months from the date of reception of the respective work.

Service Includes

• Assembly according to the corresponding instructions for each IKEA product.
• Securing and fastening of products according to IKEA assembly instructions, without additional costs for the Beneficiary. ⁽¹⁾
• Collection of IKEA packaging, if the Beneficiary does not request to keep it, as per the execution report. ⁽²⁾

Service Does Not Include

• Transport of furniture or accessories to the assembly area. ⁽³⁾
• Connection work to the electrical power grid, water, gas, or sewage systems.
• Repair, reinforcement, or finishing work on walls. ⁽⁴⁾
• Special cuts in specialized workshops (e.g., longitudinal cuts for countertops and boards, ABS edging application).
• Any other interventions on the initial configuration or furniture parts.
• Concealing thermal units with furniture elements.
• Disassembly of furniture units and/or uninstallation of faucets or sinks located where the IKEA items to be installed will be placed; this is the Beneficiary's responsibility and must be completed before the service is provided.

Conditions

1. The assembly service is provided based on the instructions received from the Beneficiary at the time of service purchase, as reflected in the proforma invoice issued at that time. The Beneficiary is obliged to verify the correctness of their data and, if applicable, any instructions addressed to IKEA, written on the proforma invoice, and to report any errors related to this information. The service is considered to be provided correctly if the conditions enumerated above are met for the products on the proforma invoice, as well as the Beneficiary's instructions where applicable.
2. IKEA România will collect and process personal data provided by the Beneficiary for order processing, including order taking, validation, invoicing, shipping (delivery), and, if applicable, assembly. By providing personal data, the Beneficiary expressly consents to the processing of personal data by IKEA România and/or, as the case may be, by its authorized persons, for the purpose of providing the mentioned services. Furthermore, to continuously offer the best shopping experience and improve our services, we may invite you to complete or respond online/by phone to experience evaluation questionnaires after completing an order with delivery and/or assembly. Refusal to provide the data requested for issuing a proforma invoice makes it impossible for IKEA România to honor or deliver the respective orders. For additional details on how IKEA România processes personal data, please visit our Privacy Policy.
3. The service is available in Bucharest municipality and the counties of Ilfov, Prahova, Giurgiu, Călărași, Ialomița, Constanța, Brașov, Sibiu, Timiș, Arad, Bihor, Hunedoara, Caraș-Severin, Iași, Botoșani, Suceava, Neamț, Bacău, Vaslui, within available capacity.
4. The assembly service will be performed by the Provider within a maximum of 24 calendar days from the date of service purchase. Scheduling at one of the store's points of sale or via a telephone order serves as a preferred interval for the Beneficiary.
5. The service applies to all IKEA furniture products and accessories that require assembly or fixing to become functional. The furniture assembly service does not apply to IKEA kitchens or items purchased from the "Circularitiy Workshop" area.
6. All packages containing furniture parts to be assembled must be intact and sealed at the start of the assembly service. The Beneficiary must not alter the condition of the packages or interfere with their contents.
7. If the Beneficiary is not personally available, they may designate a third party. The Beneficiary's representative must be a person with the necessary legal capacity, i.e., must be at least 18 years old, to sign the Acceptance Protocol on behalf of the Beneficiary. The Beneficiary agrees that the Provider may rely on the instructions of their representative as if they were their own instructions. If the Beneficiary is not present at the scheduled date/time, the assembly service will be rescheduled, and the execution term will be a maximum of 30 days from the rescheduling date.
8. The Provider's representatives are not responsible for the resistance of the walls on which furniture units are suspended or anchored. If, at the start of the fixing operation for suspended units, the Provider finds that the wall does not allow this (due to low resistance or its structure), the units will be suspended only upon written request from the Beneficiary, mentioned in the Acceptance Protocol, with the Provider being exempt from any damages.
9. The Beneficiary must ensure the necessary working conditions for the proper performance of the Provider's activity, such as: maintaining a temperature of at least 17°C and a maximum of 27°C inside the room; a functional toilet; running water; interior lighting; a functional electrical power source inside the dwelling.
10. Non-IKEA products located in the room where the service is to be performed must be protected by the Beneficiary. The Provider is not responsible for any damage to these items.
11. The Provider is not allowed to intervene on the initial configuration or furniture parts.
12. The Beneficiary is obliged to provide the assembly sketch (including but not limited to products: PAX / BESTA / SMASTAD / BOAXEL / ELVARLI / BROR / JONAXEL / IVAR / SKYTTA / EKET / BILLY / KALLAX) to the Provider at the time of the assembly service. The Provider is not allowed to intervene on the initial configuration of the planning or furniture parts. Exceptionally, if the Beneficiary does not provide the assembly sketch, upon the Beneficiary's request, the Provider may proceed with assembling the furniture according to the instructions received from the Beneficiary or the Beneficiary's representative, in writing, within the execution report.
13. Upon completion of the service, the products will be photographed to prove the service's performance.
14. The Provider will leave the execution site clean and tidy.
15. If the articles cannot be assembled according to the Beneficiary's request due to reasons independent of the Provider, the assembly service will not be rescheduled and will be considered performed.
16. The service can be cancelled by the Beneficiary within a maximum of 24 hours from the date of service purchase, by informing IKEA România by phone at 0746.69.45.32 (mobile) or by completing the contact form on www.IKEA.ro/contact.
17. For the installation of the SKYTTA range, the Beneficiary must ensure that the following aspects are met:
    • The customer must have exact measurements, as incorrect measurements can lead to a situation where installation is not possible.
    • Installation can only be done on a solid surface.
    • Installation is not possible if there is a suspended ceiling (made of plasterboard or similar material).
    • If there is underfloor heating in the client's home, installation is not possible.
    • Filling the space between the wall and the cabinet by the assembly team is not possible.
    • The level differences of the side walls and the floor must not exceed 0-3 mm per meter, as in this case, installation will not be possible.
    • The top panel is available in a single neutral wood color, and the IKEA assembly team cannot guarantee color changes.
18. The Beneficiary is informed that the essential element for identifying the location where assembly is performed is the postal code mentioned in the proforma invoice. The Provider is not responsible if the postal code is indicated incorrectly or if there are discrepancies between the postal code and the postal address mentioned in the proforma invoice. The Provider is not obliged to verify the correspondence between the postal code and the postal address mentioned in the proforma invoice. In the event that, for any reason, the postal code is mentioned incorrectly, the Provider reserves the right to reschedule the assembly, at available dates and time slots.
19. Considering the following aspects:
    • The price of the furniture assembly service is established according to these Terms and Conditions and applies to each product individually, depending on the standard assembly time associated with it.
    • The Provider reserves the right to designate furniture assembly teams in the composition and number deemed optimal for each service, which may include one or more specialists.
    • The Beneficiary acknowledges that the price of the furniture assembly service is fixed, without adjustments based on the number of specialists involved or the time required to complete the assembly of all products included in the Order, as it reflects the complexity and time standards for each product. Consequently, the Provider will not issue partial or full refunds of the furniture assembly service price.

⁽¹⁾ The Beneficiary must provide the Provider's representatives with the electrical and sanitary installation plan to avoid the risk of damaging them. If not possible, they must indicate to the team the places where it is safe to drill holes in the walls, with the Beneficiary assuming responsibility for any damages.

⁽²⁾ Packaging collection can be done on the same day or scheduled later depending on collection capacities.

⁽³⁾ Preparation/sorting/acclimatization of products requiring assembly is the Beneficiary's responsibility and must be completed before the Provider's team arrives.

⁽⁴⁾ In the situation where baseboard removal is necessary for the furniture to fit, the Beneficiary is responsible for carrying out these works.