Hoover Washing Machine User Manual

Thank you for choosing this Hoover product. We are proud to offer the ideal product for you and the best complete range of home appliances for your daily routine. Carefully read this manual for correct and safe appliance use and for helpful tips on efficient maintenance.

Only use the washing machine after carefully reading these instructions. We recommend you always keep this manual on hand and in good condition for any future owners.

FOR U.K. ONLY

On receipt of your appliance please check it carefully for damage. Any damage found must be reported to the delivery driver immediately. Alternatively damage found must be reported to the retailer within 2 days of receipt.

Each product is identified by a unique 16-character code, also called the "serial number", printed on the sticker. This can be found inside the door opening. This code is a unique code for your product that you will need to register the product warranty, or if you need to contact the Customer Service Centre.

Environmental conditions

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE).

WEEE contains both polluting substances (which can cause negative consequences for the environment) and basic components (which can be re-used). It is important to have WEEE subjected to specific treatments, in order to remove and dispose properly all pollutants, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:

In many countries, when you buy a new appliance, the old one may be returned to the retailer who has to collect it free of charge on a one-to-one basis, as long as the equipment is of equivalent type and has the same functions as the supplied equipment.

Contents

  1. GENERAL SAFETY RULES
  2. INSTALLATION
  3. DETERGENT DRAWER
  4. PRACTICAL HINTS
  5. CLEANING AND MAINTENANCE
  6. REMOTE CONTROL (WI-FI)
  7. QUICK USER GUIDE
  8. CONTROLS AND PROGRAMS
  9. TROUBLESHOOTING AND WARRANTY

1. GENERAL SAFETY RULES

Electrical connections and safety instructions

2. INSTALLATION

Figure 1: Transportation screws (A) and washers, rubber bungs, and plastic spacer tubes (B).

Hydraulic connections

Figure 3: Connect the water hose to the water supply tap only using the hose supplied with the appliance (do not reuse old hose-sets).

Figure 4: HOT&COLD water mains connection settings with hot and cold water for higher energy savings. Connect the grey tube to the cold water tap and the red one to the hot water tap. The machine can be connected to the cold water tap only: in this case, some programs may start a few minutes later.

Figure 5: AQUASTOP: a device located on the supply tube that stops water flow if the tube deteriorates; in this case, a red mark will appear in the window "A" and the tube must be replaced. To unscrew the nut, press the one-way lock device "B".

Figure 6: AQUAPROTECT – SUPPLY TUBE WITH GUARD: Should water leak from the primary internal tube "A", the transparent containment sheath "B" will contain water to permit the washing cycle to complete. At the end of the cycle, contact the Customer Service Centre to replace the supply tube.

Setting

Figure 7: Installation diagram showing correct hose placement and height.

3. DETERGENT DRAWER

Figure 9: Detergent drawer compartments: "1" for prewash detergent, "8" for special additives, softeners, starch fragrances, etc., and "2" for washing detergent.

4. PRACTICAL HINTS

Load tips

When sorting laundry, make sure:

Useful advice for saving

Tips on how to save money and not damage the environment when using your appliance.

Maximise the load size

Achieve the best use of energy, water, detergent and time by using the recommended maximum load size. Save up to 50% energy by washing a full load instead of 2 half loads.

Do you need to pre-wash?

Is a hot wash required?

Pretreat stains with stain remover or soak dried in stains in water before washing to reduce the necessity of a hot wash programme. Save energy by using a low temperature wash programme.

Before using a drying programme (WASHER-DRYERS)

SAVE energy and time by selecting a high spin speed to reduce the water content in laundry before using a drying programme.

Dosing the detergent

Below is a short guide with tips and advice on the use of detergent.

When washing heavily soiled whites

We recommend using cotton programs of 60°C or above and a normal washing powder (heavy duty) that contains bleaching agents that at medium/high temperatures provide excellent results.

For washes between 40°C and 60°C

The type of detergent used needs to be appropriate for the type of fabric and level of soiling. Normal powders are suitable for "white" or colour fast fabrics with high soiling, while liquid detergents or "colour protecting" powders are suitable for coloured fabrics with light levels of soiling.

For washing at temperatures below 40°C

We recommend the use of liquid detergents or detergents specifically labeled as suitable for low temperature washing.

For washing wool or silk

Only use detergents specifically formulated for these fabrics.

The use of ecological detergents without phosphates may cause the following effects:

If the problem persists or if you suspect a malfunction, immediately contact an Authorised Customer Service Centre.

5. CLEANING AND MAINTENANCE

Looking after your appliance correctly can extend its lifespan.

Cleaning the appliance's exterior

Drawer cleaning

FOR MODELS WITH AUTOMATIC LIQUID DETERGENT AND SOFTENER DOSING SYSTEM:

Figure 11: Fill the drawer with hot water.

Figure 12: Shake the drawer in order to let the water flow in all the compartments. Empty the drawer from excess water and reinsert it completely.

  • WARNING: DO NOT use acid products (for example vinegar) or aggressive detergents to clean the drawer, in order to avoid damaging the seals and/or internal parts of the appliance.
  • Cleaning the pump filter

    The appliance has a special filter that traps larger residues that could block the draining system, such as buttons or coins (depending on the model, consider version A or B).

    We recommend checking and cleaning the filter 5 or 6 times a year.

    Figure 13: Filter cleaning steps.

    Suggestions for moves or prolonged disuse

    FOR MODELS WITH AUTOMATIC LIQUID DETERGENT AND SOFTENER DOSING SYSTEM:

    Should you need to tilt or move the machine, remove the detergent drawer before proceeding, keeping it horizontal so as to avoid any leakage.

    6. REMOTE CONTROL (WI-FI)

    This appliance is equipped with Wi-Fi technology that allows you to control it remotely via App.

    MACHINE ENROLLMENT (ON APP)

    TO ENABLE REMOTE CONTROL

    For safety reasons, in some wash cycle phases, the door can be opened only if the level of the water is below its lower edge and if the temperature is less than 45°C. If these conditions are met, wait for the DOOR LOCKED light to switch off before opening the door.

    With the door closed, turn the knob to the REMOTE CONTROL (Wi-Fi) position to control the appliance using the app once again. If there is a cycle underway, it will continue.

    TO DISABLE REMOTE CONTROL

    7. QUICK USER GUIDE

    This appliance automatically adjusts the level of the water to the type and quantity of washing. This system gives a reduction in energy consumption and a saving in washing times.

    Program selection

    DRYING (WASHER-DRYERS only)

    If you would like the drying cycle to begin automatically after washing, select the washing programme required and select the drying cycle. Or you can finish the wash and then select the drying programme.

    For any type of wash, see the program table and follow the operating sequence as indicated.

    Technical data

    8. CONTROLS AND PROGRAMS

    Figure 14: Control panel display examples.

    Figure 15: Button descriptions: A START/PAUSE, B TEMPERATURE SELECTION, C SPIN SPEED, D DELAY START, E OPTIONS, F RAPID/STAIN LEVEL, G SPECIAL PROGRAMMES, H STEAM (only on certain models), B+C CHILD LOCK.

    PROGRAMME selector with OFF position

    First starting

    Language setting

    Change the language

    If you want to change the setting language you will have to press simultaneously "D" and "E" buttons for about 5 seconds. ENGLISH will appear on the display, and you will be able to choose a new language.

    START/PAUSE button

    PROGRAMME DURATION

    PROGRAMME END

    PAUSING THE MACHINE

    For safety reasons, in some wash cycle phases, the door can be opened only if the level of the water is below its lower edge and if the temperature is less than 45°C. If these conditions are met, wait for the DOOR LOCKED light to switch off before opening the door.

    CANCELLING THE SET PROGRAMME

    TEMPERATURE SELECTION button

    SPIN SPEED button

    To prevent damage to the fabrics, it is not possible to increase the speed over the maximum allowed for the programme.

    An over dosing of detergent can cause excessive foaming. If the appliance detects the presence of excessive foam, it may exclude the spinning phase or extend the duration of the program and increase water consumption.

    The machine is fitted with a special electronic device, which prevents the spin cycle should the load be unbalanced. This reduces the noise and vibration in the machine and so prolongs the life of your machine.

    DELAY START button

    This button allows you to pre-programme the wash cycle to delay the start of the cycle for up to 24 hours.

    To delay the start use the following procedure:

    If there is a break in the power supply whilst the machine is operating, when the power is restored, the machine will restart from the beginning of the phase it was in when the power was lost.

    The option buttons should be selected before pressing the START/PAUSE button.

    OPTIONS button

    This button allows you to choose between three different options:

    - HYGIENE +

    Activated when you set 60°C of temperature. This option allows deep cleaning of your clothes by maintaining the same temperature for the whole wash.

    If an option is selected that is not compatible with the selected programme then the option indicator light first flashes and then goes off.

    RAPID / STAIN LEVEL button

    This button allows you to choose between two different options, depending on the selected programme.

    SPECIAL PROGRAMMES button

    This button allows you to choose between three different options (available for some programmes only):

    These options must be selected before pressing the START/PAUSE button.

    If an option is selected that is not compatible with the selected programme then the option indicator light first flashes and then goes off.

    STEAM button*

    This button allows a specific treatment to follow certain wash cycles (please refer to the program table). The steam function works by relaxing creases in wet garments and as a result reduces the time needed to iron these items. The fibres are regenerated and refreshed by removing bad smells. Every program provides a dedicated steam treatment in order to ensure the maximum cleaning efficiency according to the items fabric type and colour.

    This option must be selected before pressing the START/PAUSE button.

    *Only available on certain models

    CHILD LOCK

    Digital Display

    The display's indicator system allows you to be constantly informed about the status of the machine.

    Figure 16: Digital display indicators.

    Figure 17: Indicator light descriptions: 1) DOOR LOCKED INDICATOR LIGHT, 2) KEY LOCK INDICATOR LIGHT, 3) Kg Mode PLUS INDICATOR LIGHT, 4) Wi-Fi INDICATOR LIGHT, 5) STEAM INDICATOR LIGHT, 6) WASH TEMPERATURE INDICATOR LIGHTS, 7) SPIN SPEED INDICATOR LIGHTS, 8) OPTIONS INDICATOR LIGHTS, 9) STAIN LEVEL INDICATORS LIGHTS, 10) SPECIAL PROGRAMMES INDICATOR LIGHTS.

    Close the door BEFORE selecting the START/PAUSE button.

    3) Kg Mode PLUS INDICATOR LIGHT

    (function active only on Cotton and Synthetics programmes)

    4) Wi-Fi INDICATOR LIGHT

    On models equipped with Wi-Fi, it indicates the status of the connection. It could be:

    5) STEAM INDICATOR LIGHT

    (only available on certain models)

    The indicator light shows the selection of the relevant option.

    6) WASH TEMPERATURE INDICATOR LIGHTS

    This show the washing temperature of the selected programme that can be changed (where allowed) by the relevant button. If you want carry out a cold wash all the indicators must be off.

    7) SPIN SPEED INDICATOR LIGHTS

    This show the spin speed of the selected programme, you can reduce or omit by the relevant button.

    8) OPTIONS INDICATOR LIGHTS

    The indicator lights show the options that can be selected by the relevant button.

    9) STAIN LEVEL INDICATORS LIGHTS

    10) SPECIAL PROGRAMMES INDICATOR LIGHTS

    The indicator lights show the options that can be selected by the relevant button.

    Table of programmes

    Figure 18: Table of programmes with details on programme type, load capacity (kg), temperature (°C), and specific features.

    Figure 19: Programme icons and descriptions.

    Figure 20: Notes on programme selection and usage.

    Figure 21: Information for test laboratories regarding standard programmes.

    Please read these notes:

    Description of programmes

    To clean different types of fabrics and various levels of dirt, the washing machine has specific programs to meet every need of washing (see table of programmes).

    Choose programme in accordance with the laundry instructions appearing on labels, especially the maximum recommended temperature.

    WARNING: IMPORTANT WASH PERFORMANCE ADVICE.

    REMOTE CONTROL (Wi-Fi)

    Position that you have to select when you want to enable / disable remote control through the App, via Wi-Fi. In this case, the start of cycle will take place through the App commands. More details in the REMOTE CONTROL (Wi-Fi) section.

    COTTON

    This programme is suitable for washing coloured cotton garments at 40°C or for ensuring the highest degree of cleanliness for cotton resistant laundry washing at 60°C or 90°C. The final spin is at maximum speed that ensures excellent water removal.

    ECO 40-60

    The ECO 40-60 programme is able to clean normally soiled cotton laundry declared to be washable at 40°C or 60°C, together in the same cycle. This programme is used to assess the compliance with the EU Ecodesign legislation (environmentally friendly products design).

    WOOL/HAND WASH

    This program performs a wash cycle dedicated to the wool fabrics that can be washed in a washing machine, or the articles to be washed by hand.

    20°C

    This innovative programme, allows you to wash different fabrics and colours together, such as cottons, synthetics and mixed fabrics at only 20°C and provides an excellent cleaning performance. Consumption on this program is about 40% of a conventional 40°C cottons wash.

    SYNTHETIC AND COLOURED

    This programme allows you to wash different fabrics and different colours all together. The rotation movement of the drum and the water levels are optimized, both during the washing the rinsing phase. The accurate spin action, ensures a reduced formation of creases in the fabrics.

    DRAIN & SPIN

    The program completes the drain and a maximum spin. It is possible to delete or reduce the spin through the SPIN SELECTION button.

    RINSE

    This program performs 3 rinses with an intermediate spin (which can be reduced or excluded by using the appropriate button). It is used for rinsing any type of fabric, for example after a wash carried out by hand.

    FITNESS

    The perfect combination of time and performance. Created to eliminate dirt from athletic garments and sportswear. A low temperature wash recommended for small loads of synthetic items.

    SOFT CARE

    Developed to take good care of delicate items, this programme washes at a low temperature in 59 minutes. An extended, in-depth rinse nourishes fabric fibres.

    FRESH CARE

    This programme is designed to remove everyday stains with a refreshing action to guarantee outstanding laundry. Low temperature wash recommended for small loads.

    ALLERGY CARE

    This programme offers thorough cleaning of all cotton items, sanitising and eliminating bacteria. It is an efficient high temperature washing cycle. Recommended for small loads.

    CARE 14'-30'-44'

    Saving without compromising! This new programme may be used to obtain excellent results while saving water, energy, detergent and time. This option washes at a medium temperature suitable for any kind of fabric. Recommended for small loads and lightly soiled items.

    ALL IN ONE 59 MIN.

    This programme allows you to wash different fabrics together such as cottons, synthetics and mixed fabrics in only 59 minutes, using the full load of the washing machine, at 40°C (or less) temperature. This programme is particularly suited to slightly dirty fabrics.

    TOTAL CARE

    This new programme may be used to wash laundry of different colourfast colours and fabrics together without altering their original look and feel. New ACTIVE CARE technology uses a perfect emulsion of water and detergent to take the best possible care of your clothes, with optimal washing performance at a temperature of 30°C.

    9. TROUBLESHOOTING AND WARRANTY

    If you believe the washing machine is not working correctly, consult the quick guide provided below which includes some practical tips on how to fix the most common problems.

    ERROR CODE FORMAT

    Error shown Possible causes and practical solutions
    E2 (with display)
    2 flashes of the LEDs (without display)
    The machine cannot load water.
    Make sure the water supply tap is open.
    Make sure the water supply hose isn't bent, kinked or trapped.
    Make sure the drain pipe is at the proper height (see installation section).
    Close the water supply tap, unscrew the filler hose from the back of the washing machine and make sure the “anti-sand” filter is clean and not blocked.
    E3 (with display)
    3 flashes of the LEDs (without display)
    Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water.
    The washing machine does not drain water.
    Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water.
    Make sure the drain hose isn't bent, kinked or trapped.
    Make sure the home drainage system is not blocked and is allowing water to flow through without obstruction. Try to drain the water in the sink.
    E4 (with display)
    4 flashes of the LEDs (without display)
    There is too much foam and/or water.
    Ensure the correct amount of detergent is being used and the detergent is designed for use in a washing machine.
    E7 (with display)
    7 flashes of the LEDs (without display)
    Door problem.
    Make sure the door is correctly closed.
    Make sure the clothes inside the drum are not preventing the door from closing fully.
    If the door is locked, turn off and unplug the washing machine from the electrical supply socket, wait 2-3 minutes and reopen the door.
    Turn off and unplug the washing machine, wait a minute. Turn on the machine and restart a program. If the error occurs again contact an Authorised Customer Service Centre directly.
    Any other code

    OTHER ANOMALIES

    Problem Possible causes and practical solutions
    The washing machine does not work / start Make sure the product is plugged into a working supply socket.
    Make sure power is on.
    Make sure the wall socket is working, testing it with another appliance such as a lamp.
    The door may not be correctly closed: open and close it again.
    Check whether the required program was correctly selected and the start button pressed.
    Make sure the washing machine is not in pause or time delay mode.
    Water leaked on the floor near the washing machine This may be due to a leak from the seal between the tap, supply hose and fill valve; in this case, replace it and tighten the hose connections correctly.
    Make sure the front filter is correctly closed.
    The washing machine does not spin The machine is fitted with a detection system that protects the load and product from damage if the load is not balanced before spinning. This may result in:-
    • The machine attempts to balance the load, increasing the time of spin.
    • Reduction of the speed of spin to decrease vibrations and noise.
    • The spin cycle aborting to protect the machine and load.
    If this is experienced remove the load de-tangle it, reload it and restart the spin program.
    This could be due to the fact that water has not been completely drained: wait a few minutes. If the problem persists, see Error 3 section.
    Some models include a "no spin" function: make sure it is not selected.
    Check which options are selected and their effect on the spin cycle.
    Excessive detergent can impede the spin cycle, ensure the correct amount of detergent is being used.
    Strong vibrations / noises are heard during the spin cycle The washing machine may not be fully levelled: if necessary, adjust the feet as indicated in the specific section.
    Make sure transport screws, rubber bungs and spacer tubes were removed.
    Make sure there are no foreign objects inside the drum (coins, hinges, buttons, etc...).

    The standard manufacturer warranty covers faults caused by electrical or mechanical faults in the product due to an act or omission of the manufacturer. If a fault is found to be caused by factors outside the product supplied, miss-use or as a result of the instructions on use not being followed, a charge may be applied.

    It is always recommended to use original spare parts, that are available at our Authorised Customer Service Centres.

    Warranty

    The product is guaranteed under the terms and conditions stated on the certificate included with the product. The certificate has to be stored so as to be shown to the Authorized Customer Service Centre in case of need. You can also check the warranty conditions on our web site. To obtain assistance, please fill in the form on-line or contact us at the number indicated on the support page of our web site.

    By placing the CE mark on this product, Hoover is confirming compliance to all relevant European safety, health and environmental requirements which are applicable in legislation for this product.

    The manufacturer declines all responsibility for any printing errors in the booklet included with this product. Moreover, it also reserves the right to make any changes deemed useful to its products without changing their essential characteristics.

    Models: HWB68AMC-1-80 Washing Machine, HWB68AMC-1-80, Washing Machine, Machine

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