Hoover Washing Machine - Born Innovative

Thank you for choosing this Hoover product. We are proud to offer the ideal product for you and the best complete range of home appliances for your daily routine.

Carefully read this manual for correct and safe appliance use and for helpful tips on efficient maintenance. Only use the washing machine after carefully reading these instructions. We recommend you always keep this manual on hand and in good condition for any future owners.

For UK Only

On receipt of your appliance please check it carefully for damage. Any damage found must be reported to the delivery driver immediately. Alternatively, damage found must be reported to the retailer within 2 days of receipt.

Each product is identified by a unique 16-character code, also called the "serial number", printed on the sticker. This can be found inside the door opening. This code is a unique code for your product that you will need to register the product warranty, or if you need to contact the Customer Service Centre.

Environmental Conditions

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains both polluting substances and basic components. It is important to have WEEE subjected to specific treatments to remove and dispose of all pollutants properly, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:

Contents

1. General Safety Rules

This appliance is intended to be used in household and similar applications such as staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels and other residential type environments; bed and breakfast type environments. A different use of this appliance from a household environment or from typical housekeeping functions, as commercial use by expert or trained users, is excluded even in the above applications. If the appliance is used in a manner inconsistent with this, it may reduce the life of the appliance and may void the manufacturer's warranty. Any damage to the appliance or other damage or loss arising through use that is not consistent with domestic or household use shall not be accepted by the manufacturer to the fullest extent permitted by law.

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

Children should be supervised to ensure that they do not play with the appliance. Children of less than 3 years should be kept away unless continuously supervised.

If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.

Only use the hose-sets supplied with the appliance for the water supply connection (do not reuse old hose-sets). Water pressure must be between 0.05 MPa and 0.8 MPa.

Make sure carpets or rugs do not obstruct the base or any of the ventilation openings.

After installation, the appliance must be positioned so that the plug is accessible.

The maximum load capacity of dry clothes depends on the model used (see control panel).

To consult the product technical specification please refer to the manufacturer website.

Electrical Connections and Safety Instructions

The technical details (supply voltage and power input) are indicated on the product rating plate. Make sure that the electrical system is earthed, complies with all applicable law and that the (electricity) socket is compatible with the plug of the appliance. Otherwise, seek qualified professional assistance.

The use of converters, multiple sockets or extension cords is strongly advised against.

Before cleaning or maintaining the washing machine, unplug the appliance and turn off the water tap.

Do not pull on the power cord or appliance to unplug the machine.

Make sure there is no water in the drum before opening the door.

WARNING: water may reach very high temperatures during the wash cycle.

Do not expose the washing machine to rain, direct sunlight or other weather elements. Protect from possible freezing.

When moving, do not lift the washing machine by the knobs or detergent drawer; during transport, never rest the door on the trolley. We recommend two people lift the washing machine.

In the event of fault and/or malfunction, turn off the washing machine, close the water tap and do not tamper with the appliance. Immediately contact the Customer Service Centre and only use original spare parts. Failure to observe these instructions may jeopardise appliance safety.

2. Installation

Remove the 2 or 4 transportation screws (A) on the back and remove the 2 or 4 flat washers, rubber bungs, and plastic spacer tubes (B) as illustrated in figure 1. If the washing machine is built-in, unscrew the 3 or 4 transportation screws (A) and remove the 3 or 4 flat washers, rubber bungs, and plastic spacer tubes (B). During the removal of the screws, occasionally spacer tubes fall inside the product; these can be removed by tilting the product forward and recovering them from the floor or inside the base of the machine. Cover the open transportation screw holes with the 2 or 4 plastic caps included in the instruction bag.

WARNING: keep packaging materials away from children.

Place the corrugated plastic sheet, found on top of the appliance during the unpacking process, into the base of the appliance as shown in figure 2 (according to the model, consider version A, B or C). In some models, this operation will not be necessary, because the corrugated plastic sheet will be already placed on the bottom of the appliance.

Hydraulic Connections

Connect the water hose to the water supply tap (fig. 3) only using the hose supplied with the appliance (do not reuse old hose-sets).

SOME MODELS may include one or more of the following features:

Setting

The washing machine should be installed in its final position such that the water fill hose is not kinked or trapped. The corrugated drain hose should be inserted into a suitable drain pipe of between 50 cm and 85 cm height above the floor using the curved drain hose support. If an under sink connection is used, the drain hose must be routed above the sink overfill opening to prevent back siphoning. Care must be taken to avoid kinking or trapping the drain hose (fig. 7).

Level the appliance using the feet as illustrated in figure 8:

  1. Turn the nut clockwise to release the screw.
  2. Rotate the foot to raise or lower it until it touches the floor.
  3. Lock the foot by screwing in the nut until it tightens against the bottom of the washing machine.

Plug in the appliance.

WARNING: contact the Customer Service Centre should the power cord need replacement.

Installation faults are not covered by the manufacturer's warranty.

3. Detergent Drawer

The detergent drawer is split into 3 compartments as illustrated in figure 9:

A liquid detergent cup is also included in SOME MODELS (fig. 10). To use it, place it in compartment "2". This way, liquid detergent will only enter the drum at the right time. The cup can also be used for bleach when the "Rinse" program is selected.

WARNING: some detergents are not designed for use in the dispenser drawer but are supplied with their own dispenser that is placed in the drum directly.

SOME MODELS are provided with the automatic dosage system, which carries out a precise measurement of detergent and softener. In this case, refer to the specific section in the CONTROLS AND PROGRAMS chapter for details.

4. Practical Hints

Load Tips

When sorting laundry, make sure:

When washing rugs, bedcovers or other heavy clothing, we recommend you avoid the spinning cycle.

To wash wool, make sure the item can be machine washed. Check the fabric label.

Leave the appliance's door slightly open between washes to prevent possible bad smells developing inside the machine.

Useful Advice for Saving

Tips on how to save money and not damage the environment when using your appliance:

Maximise the Load Size

Achieve the best use of energy, water, detergent and time by using the recommended maximum load size. Save up to 50% energy by washing a full load instead of 2 half loads.

Do You Need to Pre-wash?

For heavily soiled laundry only! SAVE detergent, time, water and between 5 to 15% energy consumption by NOT selecting Prewash for slight to normally soiled laundry.

Is a Hot Wash Required?

Pretreat stains with stain remover or soak dried-in stains in water before washing to reduce the necessity of a hot wash programme. Save energy by using a low temperature wash programme.

Before Using a Drying Programme (Washer-Dryers)

Save energy and time by selecting a high spin speed to reduce the water content in laundry before using a drying programme.

Dosing the Detergent

Below is a short guide with tips and advice on the use of detergent:

When washing heavily soiled whites, we recommend using cotton programs of 60°C or above and a normal washing powder (heavy duty) that contains bleaching agents that at medium/high temperatures provide excellent results.

For washes between 40°C and 60°C, the type of detergent used needs to be appropriate for the type of fabric and level of soiling. Normal powders are suitable for "white" or colourfast fabrics with high soiling, while liquid detergents or "colour protecting" powders are suitable for coloured fabrics with light levels of soiling.

For washing at temperatures below 40°C, we recommend the use of liquid detergents or detergents specifically labeled as suitable for low-temperature washing.

For washing wool or silk, only use detergents specifically formulated for these fabrics.

Cloudier rinse drain water: This effect is tied to the suspended zeolites, which do not have negative effects on rinse efficiency.

White powder (zeolites) on laundry at the end of the wash: this is normal; the powder is not absorbed by fabric and does not change its colour. To remove the zeolites, select a rinse programme. In the future, consider using slightly less detergent.

Foam in the water at the last rinse: this does not necessarily indicate poor rinsing. Consider using less detergent in future washes.

Abundant foam: This is often due to the anionic surfactants found in the detergents, which are hard to eliminate from laundry. In this case, do not re-rinse to eliminate these effects: it will not help at all.

We suggest conducting a maintenance wash using a proprietary cleaner. If the problem persists or if you suspect a malfunction, immediately contact an Authorised Customer Service Centre.

5. Cleaning and Maintenance

Looking after your appliance correctly can extend its lifespan.

Cleaning the Appliance's Exterior

Disconnect the machine from the power supply. Clean the appliance's external cabinet using a damp cloth and AVOIDING ABRASIVES, ALCOHOL AND/OR DILUENTS.

Drawer Cleaning

It is advisable to regularly clean the detergent drawer to avoid the accumulation of detergent and additive residues. Remove the drawer gently but firmly. Clean the drawer under running water and put it back into its compartment.

For Models with Automatic Liquid Detergent and Softener Dosing System:

Before proceeding with cleaning, all the compartments must be empty. Pull out the drawer completely by pressing the release button, paying attention to the leakage of detergent residues. Fill the drawer with hot water. Shake the drawer to let the water flow into all compartments. Empty the drawer of excess water and reinsert it completely.

WARNING: DO NOT use acid products (for example, vinegar) or aggressive detergents to clean the drawer, in order to avoid damaging the seals and/or internal parts of the appliance.

Cleaning the Pump Filter

The appliance has a special filter that traps larger residues that could block the draining system, such as buttons or coins (depending on the model, consider version A or B). We recommend checking and cleaning the filter 5 or 6 times a year.

Disconnect the machine from the power supply. Ensure all the water has been emptied from the drum. Before unscrewing the filter, we recommend you place an absorbent cloth under it to keep the floor dry. A small amount of water will come out of the filter as you remove it - this is normal.

Turn the filter counter-clockwise to the limit stop. Remove and clean the filter; when finished, replace it by turning it clockwise. The filter handle will be locked when it is not possible to turn any further and the handle is horizontal. Smearing a small amount of liquid soap on the filter seal will help refitting.

Repeat the previous steps in reverse order to reassemble all parts.

Suggestions for Moves or Prolonged Disuse

If the appliance is kept in a non-heated room for long periods of time, all water residues must be completely removed from the pipes. Disconnect the machine from the power supply socket. Detach the tube from the drainage system and clip it on the rear of the machine and lower it, fully draining water into a bowl. Secure the drain tube with the drainage system and clip it on the rear of the machine when finished. Keep the door glass and gasket clean.

For Models with Automatic Liquid Detergent and Softener Dosing System: Should you need to tilt or move the machine, remove the detergent drawer before proceeding, keeping it horizontal so as to avoid any leakage.

6. Remote Control (Wi-Fi)

This appliance is equipped with Wi-Fi technology that allows you to control it remotely via App.

Machine Enrollment (on App)

Download the Hoover Wizard App on your device. The Hoover Wizard App is available for devices running both Android and iOS, both for tablets and for smartphones. Get all the details of the Wi-Fi functions by browsing the App in DEMO mode.

Open the App, create the user profile (or log-in if it is already created previously) and enroll the appliance following the instructions on the device display or the "Quick Guide" attached to the machine.

To Enable Remote Control

To Disable Remote Control

For safety reasons, in some wash cycle phases, the door can be opened only if the level of the water is below its lower edge and if the temperature is less than 45°C. If these conditions are met, wait for the DOOR LOCKED light to switch off before opening the door.

7. Quick User Guide

This washing machine automatically adjusts the level of the water to the type and quantity of washing. This system gives a reduction in energy consumption and a saving in washing times.

Program Selection

If there is a break in the power supply whilst the machine is operating, when the power is restored, the machine will restart from the beginning of the phase it was in when the power was lost.

At the end of the programme, the message "End" will appear on the display or, on some models, all wash stage indicator lights will turn on. Wait until the DOOR LOCKED light has gone out before opening the door.

Turn off the washing machine.

For any type of wash, see the program table and follow the operating sequence as indicated.

Technical Data

8. Controls and Programs

WARNING: don't touch the buttons while inserting the plug because the machine calibrates the systems during the first seconds: touching the buttons, the machine couldn't work properly. In this case, remove the plug and repeat the operation.

Opening the Door

A special safety device prevents the door from being opened immediately after the end of the cycle. Wait for 2 minutes after the wash cycle has finished and the "Door Security" light has gone out before opening the door.

Programme Selector with OFF Position

When the programme selector is turned, the display lights up to show the settings for the programme selected. Switch off the washing machine by turning the selector to OFF.

First Starting

START/PAUSE Button

Close the door BEFORE selecting the button START/PAUSE.

Programme Duration

Programme End

Pausing the Machine

Keep the START/PAUSE button pressed for about 2 seconds (some light indicators and the residual time display will flash, showing that the machine is paused).

For safety reasons, in some wash cycle phases, the door can be opened only if the level of the water is below its lower edge and if the temperature is less than 45°C. If these conditions are met, wait for the DOOR LOCKED light to switch off before opening the door.

Press the START/PAUSE button again to re-start the programme from the point it had been paused at.

Cancelling the Set Programme

To cancel the programme, set the selector to the OFF position. Wait until the DOOR LOCKED light has gone out before opening the door.

Delay Start Button

This button allows you to pre-programme the wash cycle to delay the start of the cycle for up to 24 hours.

If there is a break in the power supply whilst the machine is operating, when the power is restored, the machine will restart from the beginning of the phase it was in when the power was lost.

The option buttons should be selected before pressing the START/PAUSE button.

OPTIONS Button

This button allows you to choose between three different options:

If an option is selected that is not compatible with the selected programme, then the option indicator light first flashes and then goes off.

RAPID / STAIN LEVEL Button

This button allows you to choose between two different options, depending on the selected programme.

TEMPERATURE SELECTION Button

This button allows you to change the temperature of the wash cycles. It is not possible to raise the temperature over the maximum allowed for the programme, in order to protect the fabrics. If you want to carry out a cold wash, all the indicators must be off.

SPIN SPEED Button

To prevent damage to the fabrics, it is not possible to increase the speed over the maximum allowed for the programme.

An over-dosing of detergent can cause excessive foaming. If the appliance detects the presence of excessive foam, it may exclude the spinning phase or extend the duration of the program and increase water consumption. The machine is fitted with a special electronic device that prevents the spin cycle should the load be unbalanced. This reduces the noise and vibration in the machine and so prolongs the life of your machine.

CHILD LOCK

Pressing simultaneously the buttons "F" and "G" for about 3 seconds, the machine allows you to lock the keys. In this way, you can avoid making accidental or unwanted changes if a button on the display is pressed accidentally during a cycle. The key lock can be simply cancelled by pressing the two buttons simultaneously again or turning off the appliance.

Digital Display

The display's indicator system allows you to be constantly informed about the status of the machine.

Table of Programmes

Please read these notes:

Information for the Test Laboratories

STANDARD PROGRAMMES ACCORDING TO (EU) No 1015/2010 e No 1061/2010

STANDARD PROGRAMME ACCORDING TO (EU) No 2019/2023

Description of Programmes

To clean different types of fabrics and various levels of dirt, the washing machine has specific programs to meet every need of washing (see table of programmes). Choose programme in accordance with the laundry instructions appearing on labels, especially the maximum recommended temperature.

WARNING: IMPORTANT WASH PERFORMANCE ADVICE.

REMOTE CONTROL (Wi-Fi)

Position that you have to select when you want to enable / disable remote control through the App, via Wi-Fi. In this case, the start of cycle will take place through the App commands. More details in the REMOTE CONTROL (Wi-Fi) section.

Cottons

This programme is suitable for washing coloured cotton garments at 40°C or for ensuring the highest degree of cleanliness for cotton-resistant laundry washing at 60°C or 90°C. The final spin is at maximum speed that ensures excellent water removal.

ECO 40-60

The ECO 40-60 programme is able to clean normally soiled cotton laundry declared to be washable at 40°C or 60°C, together in the same cycle. This programme is used to assess the compliance with the EU Ecodesign legislation (environmentally friendly products design).

Wool & Handwash

This programme performs a wash cycle dedicated to wool fabrics that can be washed in a washing machine, articles to be washed by hand or laundry items made from silk or specified as "Wash as Silk" on the fabric label.

20°C

This innovative programme allows you to wash different fabrics and colours together, such as cottons, synthetics and mixed fabrics at only 20°C and provides an excellent cleaning performance. Consumption on this program is about 40% of a conventional 40°C cottons wash.

Synthetic & Coloured

This programme allows you to wash different types of fabrics and different colours all together. The rotation movement of the drum and the water levels are optimized, both during the washing and the rinsing phase. The accurate spin action ensures a reduced formation of creases in the fabrics.

Drain & Spin

The program completes the drain and a maximum spin. It is possible to delete or reduce the spin through the SPIN SELECTION button.

Rinse

This program performs 3 rinses with an intermediate spin (which can be reduced or excluded by using the appropriate button). It is used for rinsing any type of fabric, for example after a wash carried out by hand.

Fitness Care

The perfect combination of time and performance. Created to eliminate dirt from athletic garments and sportswear. A low-temperature wash recommended for small loads of synthetic items.

Soft Care

Developed to take good care of delicate items, this programme washes at a low temperature in 59 minutes. An extended, in-depth rinse nourishes fabric fibres.

Fresh Care

This programme is designed to remove everyday stains with a refreshing action to guarantee outstanding laundry. Low-temperature wash recommended for small loads.

Allergy Care 60°

This programme offers thorough cleaning of all cotton items, sanitising and eliminating bacteria. It is an efficient high-temperature washing cycle. Recommended for small loads.

Rapid Care (14'/30'/44')

Saving without compromising! This new programme may be used to obtain excellent results while saving water, energy, detergent and time. This option washes at a medium temperature suitable for any kind of fabric. Recommended for small loads and lightly soiled items.

All In One 59'

(only available on certain models) This programme allows you to wash different fabrics together such as cottons, synthetics and mixed fabrics in only 59 minutes, using the full load of the washing machine, at 40°C (or less) temperature. This programme is particularly suited to slightly dirty fabrics.

Cotton Care 59'

(only available on certain models) This programme guarantees excellent results for cotton laundry. This option was designed to cut washing time at medium temperatures for medium-soiled cotton laundry. Fill the machine only halfway for best results.

EXTRA CARE

This new programme may be used to wash laundry of different colourfast colours and fabrics together without altering their original look and feel. Through a perfect emulsion of water and detergent, the best possible care of your clothes is guaranteed, with optimal washing performance at a temperature of 30°C.

9. Troubleshooting and Warranty

If you believe the washing machine is not working correctly, consult the quick guide provided below which includes some practical tips on how to fix the most common problems.

Error Code Format

Error ShownPossible Causes and Practical Solutions
E2 (with display)
2 flashes of the LEDs
(without display)
The machine cannot load water.
  • Make sure the water supply tap is open.
  • Make sure the water supply hose isn't bent, kinked or trapped.
  • Make sure the drain pipe is at the proper height (see installation section).
  • Close the water supply tap, unscrew the filler hose from the back of the washing machine and make sure the "anti-sand" filter is clean and not blocked.
  • Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water.
E3 (with display)
3 flashes of the LEDs
(without display)
The washing machine does not drain water.
  • Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water.
  • Make sure the drain hose isn't bent, kinked or trapped.
  • Make sure the home drainage system is not blocked and is allowing water to flow through without obstruction. Try to drain the water in the sink.
E4 (with display)
4 flashes of the LEDs
(without display)
There is too much foam and/or water.
  • Ensure the correct amount of detergent is being used and the detergent is designed for use in a washing machine.
E7 (with display)
7 flashes of the LEDs
(without display)
Door problem.
  • Make sure the door is correctly closed.
  • Make sure the clothes inside the drum are not preventing the door from closing fully.
  • If the door is locked, turn off and unplug the washing machine from the electrical supply socket, wait 2-3 minutes and reopen the door.
Any other codeTurn off and unplug the washing machine, wait a minute. Turn on the machine and restart a program. If the error occurs again, contact an Authorised Customer Service Centre directly.
ProblemPossible Causes and Practical Solutions
The washing machine does not work / start
  • Make sure the product is plugged into a working supply socket.
  • Make sure power is on.
  • Make sure the wall socket is working, testing it with another appliance such as a lamp.
  • The door may not be correctly closed: open and close it again. Check whether the required program was correctly selected and the start button pressed.
  • Make sure the washing machine is not in pause or time delay mode.
Water leaked on the floor near the washing machineThis may be due to a leak from the seal between the tap, supply hose and fill valve; in this case, replace it and tighten the hose connections correctly.
Make sure the front filter is correctly closed.
The washing machine does not spinThe machine is fitted with a detection system that protects the load and product from damage if the load is not balanced before spinning. This may result in:
  • The machine attempts to balance the load, increasing the time of spin.
  • Reduction of the speed of spin to decrease vibrations and noise.
  • The spin cycle aborting to protect the machine and load. If this is experienced, remove the load, detangle it, reload it and restart the spin program.
  • This could be due to the fact that water has not been completely drained: wait a few minutes. If the problem persists, see Error 3 section.
  • Some models include a "no spin" function: make sure it is not selected.
  • Check which options are selected and their effect on the spin cycle.
  • Excessive detergent can impede the spin cycle, ensure the correct amount of detergent is being used.
Strong vibrations / noises are heard during the spin cycleThe washing machine may not be fully levelled: if necessary, adjust the feet as indicated in the specific section.
Make sure transport screws, rubber bungs and spacer tubes were removed.
Make sure there are no foreign objects inside the drum (coins, hinges, buttons, etc...).

The standard manufacturer warranty covers faults caused by electrical or mechanical faults in the product due to an act or omission of the manufacturer. If a fault is found to be caused by factors outside the product supplied, misuse or as a result of the instructions on use not being followed, a charge may be applied. It is always recommended to use original spare parts, that are available at our Authorised Customer Service Centres.

Warranty

The product is guaranteed under the terms and conditions stated on the certificate included with the product. The certificate has to be stored so as to be shown to the Authorized Customer Service Centre in case of need. You can also check the warranty conditions on our web site. To obtain assistance, please fill in the form on-line or contact us at the number indicated on the support page of our web site.

By placing the CE mark on this product, Hoover is confirming compliance to all relevant European safety, health and environmental requirements which are applicable in legislation for this product.

The manufacturer declines all responsibility for any printing errors in the booklet included with this product. Moreover, it also reserves the right to make any changes deemed useful to its products without changing their essential characteristics.

Models: Born Innovative

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