Dualit Coffee Machine

Instruction Manual & Guarantee

Your Coffee Machine

High pressure espresso machines, such as your new Dualit coffee machine, require constant care and maintenance to prolong their life.

Please remember:

Product videos:

Don't forget to register your coffee machine:

WWW.DUALIT.COM/REGISTER or by post.

Unpack the box with care, keeping all the packaging materials until you are satisfied everything is present and in working order. Once satisfied remove any tags from the appliance body and recycle the packaging appropriately. Do not remove tags from the cord. You may wish to keep the box to store your coffee machine.

All illustrations are for representation only; your model may vary from illustrations shown.

Important Safety Precautions

Read all instructions before using the coffee machine. Keep these instructions for future reference.

Important Safeguards

Electrical Safety

General Safety

Instructions on Environment Protection

Do not dispose of this product in the usual household garbage at the end of its life cycle. Please hand it over to a collection point for the recycling of electrical and electronic appliances. The symbol on the product, the instruction of use or the packaging will inform you about the methods of disposal. The materials are recyclable as mentioned on its marking. By recycling, material recycling or other forms of re-utilization of old appliances you are making an important contribution to protect our environment. Please enquire at the community administration for the authorised disposal location.

Important: Before First Use

Read this instruction manual before you start using the coffee machine. It gives you important safety information and will ensure you get the most out of your Dualit product.

Keep this manual and your proof of purchase in a safe place.

Don't forget to register your product at www.dualit.com/register.

The Coffee Machine Must Be Flushed Through With Water Before The First Use.

  1. Follow the instructions on page 8 as if priming the appliance. Leave the filter holder or NX® adapter empty, i.e. no ESE pod, no NX® capsule and no ground coffee.
  2. Empty the whole water tank through the steam wand and coffee filter, this will rinse the internals ready for brewing coffee.
  3. Before they are used the filter holder, measuring spoon, filters, water tank and froth nozzle must be washed with detergent and lukewarm water, then rinsed and dried.

Note: The control knob may be harder to turn when the machine is new. This will loosen with use.

Know Your Coffee Machine

Components:

Maintenance Kit:

Priming - Before Each Use

The brewhead, filter holder and cup must be the correct operating temperature before the first use. Thereafter subsequent cups must be pre-warmed before EACH coffee.

  1. Fill Water Tank: Fill the water tank with water, do not go above the 'MAX' mark. You will see air bubbles at the connection when correctly located.
  2. Turn On: Press the power button to turn on. The thermobloc water heater system is now heating to the correct temperature.
  3. Wait 40 Seconds: The temperature neon will go out once the thermobloc is at the correct operating temperature.
  4. Pre-Heat Filter Holder: Dispense a mug full of water (min 240ml) through the machine. Ensure NO coffee is in the cup filter holder.
  5. Warm Cup: If you like your coffee extra hot, the serving cup or mug must be warmed through before EACH coffee.
  6. Ready: Discard the water from the pre-warmed cup or mug, dry and place back under the filter holder and your machine is ready to go.

Using Ground Coffee

Ground coffee only has a three-day shelf-life, so grind only what you need. Use a medium grind suitable for espresso machines. Too fine might block your filter, too coarse will mean you get a weak under-extracted espresso.

  1. The Coffee: Freshly grind your beans using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.
  2. The Filter: Select the appropriate sized cup filter depending on whether you are making one espresso, a double or two singles. Make sure it's dry.
  3. Filter Paper: Use the enclosed filter papers with each serving.
  4. Gram Dose: Using the measuring spoon, measure out one level spoon per serving into the cup filter. Use 2 level spoons if using the 2 cup filter.
  5. Tamp: With the other end of the measuring spoon, 'tamp' the coffee grounds LIGHTLY. Tamping too hard will stop water flowing through the ground coffee.
  6. Wipe: Wipe the edge of the cup filter clean. If you don't, a water tight seal will not form and water or coffee will leak from the brewhead.

Important Notice: Some very small coffee grounds can block the cup filters. To prolong the life of your machine use the enclosed filter papers with each serving.

The Capsule Piercing Tool

Choose your capsule (if your capsule does not require piercing, skip to page 11, fig 2).

Capsule Types

Piercer Requirement to Activate Capsule and Induce Extraction:

Capsule Type Piercer Requirement
Nespresso® capsules Yes, required
M&S & Dualit NX Capsules (version 1) Not required
M&S & Dualit NX Capsules (version 2) Not required
Dualit Compostable Capsules Yes, required
Dualit Fine Tea Capsules Not required

Please note we continually strive to improve our capsules to ensure optimum extraction, therefore capsule types may vary.

*Nespresso® trademark is owned by Société des Produits Nestlé S.A.

Steps for using the piercing tool:

  1. CAUTION! Sharp blades, use with care. Place capsule on a flat surface. Place capsule piercer over capsule.
  2. Gently apply pressure. Ensure capsule piercer meets with capsule rim. Capsule is ready to use.

Using Tea & NX® Coffee Capsules

Select the NX® holder with the grey handle. Every capsule is a sealed masterpiece of flavour. Dualit offer exceptional coffee capsules, environmentally friendly compostable capsules and awarding winning tea capsules. Choose your favourite, unlock the aroma and enjoy.

1. Purchasing

Buy in store, by phone or online to enjoy rewards with Café Club. Visit Dualit.com for stockists, contact us and loyalty program.

Tea and coffee capsules are available in retail stores and on www.dualit.com/capsules or call sales on 01293 652500.

2. The NX Adapter

Select the NX adapter and NX holder. This holder and adaptor is for use with Dualit NX capsules only.

3. Insert Capsule

Pierce the capsule if required (see page 10, fig 1) then place in the NX holder and align the adaptor.

4. Assemble

Lower the adapter to assemble and lock capsule in holder.

5. Tea

For a tea cup (150-180ml) we recommend using 1 capsule (depending on your strength preference). For a mug (250ml) use 2 capsules.

6. Coffee

Note: For a hotter drink, warm the cup first with a shot of hot water and discard.

Using ESE Coffee Pods

ESE (Easy Serving Espresso) pods are individually wrapped and pre-tamped ensuring the perfect espresso every time. Look for the ESE logo on compatible coffee pods.

1. Purchase Pods

Coffee pods are available directly from retail outlets, www.dualit.com/coffee-pods or call Dualit sales on 01293 652 500 (UK delivery only).

2. The ESE Filter

Select the ESE pod filter and snap into the filter holder.

3. Insert Pod

Place one fresh coffee pod into the ESE filter. Each pod is individually wrapped so you only use what you need.

4. Check Seal

Make sure there is no gap between the pod and filter edge, or water will flow round the pod and your espresso will be diluted.

5. Tuck Tab

Make sure all the paper is tucked inside the filter before attaching the filter holder to the brewhead.

6. Remove With Tab

Use the tab to remove the pod once the coffee has been made.

The Espresso Shot

The basis of all the coffee drinks is the espresso shot.

1. Attach Holder

Align the holder with the open lock symbol, insert, then rotate 60° past the closed lock symbol. Ensure the holder is fully locked before dispensing.

2. Cups or Mugs

Place 1 or 2 warmed cups or a mug under the nozzles of the filter holder. Make sure your cups are directly under both nozzles.

3. Turn On

To extract your espresso, turn the control knob anti-clockwise to the cup symbol. You will hear the pump operating.

4. Extraction

The espresso will flow out of the filter nozzles. This may take a few seconds. The temperature light may cycle on / off; this is normal.

5. Turn Off

When the cup has been filled to the desired level (about 15-20 seconds for an espresso) turn the control knob to the '0'. Then press the power button and UNPLUG AFTER EACH USE.

6. Clean Filter

When using the filter holder, knock out the grounds over a bin. Rinse the filter under running water to remove any coffee grounds. Use the filter pin to unblock if required.

Frothing Milk

Important Notice: After each use, wipe the steam wand & flush the inside of the wand by dispensing water through the wand.

Caution when using Milk Jug as edges may be sharp.

1. Select Steam

Set the steam/water selector to the steam setting. The temperature indicator will go out when the correct temperature has been reached.

2. Attach Nozzle

Put the froth nozzle on the end of the steam wand. Push up against the stopper shown above. Caution: Wand may be hot.

3. Position Jug

Use 75 - 200ml of cold semi-skimmed milk in a stainless steel jug. Position the head of the froth nozzle just under the surface of the milk.

4. Start Steam

Turn the control knob to the steam position. You will hear the pump operating; this is quite normal. Steam will begin to flow.

5. Stop Steaming

Once you have the desired amount of frothed milk, turn the control knob to the 'off' position then move the jug away from the nozzle.

6. Flush and Wipe

Important Notice: After each use, flush the steam wand by dispensing water or steam to remove any milk residue from inside the steam wand. Wipe the steam wand.

Dispensing Hot Water

Caution: Water will be hot and be dispensed at high pressure. Submerge the wand to reduce splashing.

1. Prepare

Remove the froth nozzle from the steam wand. Caution: Wand may be hot. Ensure the water tank is filled with water.

2. Select Water

Set the steam/water selector switch to the water setting.

3. Wait 40 Seconds

Wait for the temperature indicator to go out.

4. Insert Wand

Insert into a deep jug or teapot and point the wand to a side wall to reduce splashback.

5. Start Dispensing

Turn the control knob to the steam/water position to start the water flowing. You will hear the pump; this is quite normal.

6. Stop Dispensing

To stop the flow, turn the control knob to the 'off' position. The machine will purge to get ready for the next coffee.

Cleaning - After Each Use

Before cleaning, make sure the machine is switched off, unplugged and allowed to cool. Do not wash any of the plastic accessories in a dishwasher.

  1. The Filters: Turn the filter holder upside down over a bin and knock out the grounds. Be careful not to throw away the cup filter.
  2. Drip Tray: Empty the drip tray regularly. If the red tray full indicator is visible, empty immediately. Remove the non-slip mat and rinse after each use.
  3. The Nozzle: Pull the froth nozzle off the wand and wash under running water to remove any milk residue.
  4. Wipe the Wand: After each use, clean the wand with a damp cloth. There should be no milk residue visible.
  5. Flush the Steam Wand: Important Notice: After each use, flush the steam wand by dispensing water or steam, this will remove any milk residue from inside the steam wand.
  6. Empty Water: Empty and rinse out after each session and refill with fresh water just before you make your next round of espresso.

Cleaning - Monthly

Before cleaning, ensure the machine is switched off, unplugged and allowed to cool. Use Dualit capsules or ESE pods to reduce frequency of cleaning.

  1. Wipe Brewhead: Wipe the entire brewhead area and ensure it is completely free of coffee grounds. Fine coffee grounds can block the showerhead.
  2. Unscrew: Using a screwdriver and hammer, gently tap the screw to dislodge any dried coffee. Then unscrew anti-clockwise.
  3. Clean Brewhead: Thoroughly clean the showerhead and gasket to remove any coffee grounds. Use the filter pin to unblock or rinse in suds.
  4. Unblock Filter: Filters often get blocked with prolonged use. To unblock, use the filter pin and push through the central hole on both sides of the filter to unblock.
  5. Unscrew: Locate the measuring spoon onto the steam wand nut. Unscrew anti-clockwise and remove.
  6. Clean the Steam Wand: Use the steam pin to remove dried milk from inside the steam wand. Use the measuring spoon to place the nut back on the steam wand. Screw clockwise until tight.
  7. Flush the Steam Wand: Important Notice: Turn on your machine. Flush the steam wand by dispensing water or steam to remove any milk residue from inside the steam wand.
  8. Replacement Steam Wand: If the steam wand is completely blocked, it is possible to remove the wand assembly for cleaning. Visit our service section on www.dualit.com/support for replacement advice or to purchase spare parts.
  9. Filter Paper: Remember to use filter papers. These can help to prevent filter blockages. These are available from www.dualit.com/filterpapers or by calling Dualit customer service on 01293 652 500 (UK only).

Descale Regularly

Important Notice: Product failure due to the build up of limescale is not covered by guarantee. Descale/clean at least once a month in hard water areas or with daily use, or once every two months for soft water areas or when used less regularly (e.g. only on weekends or every few days). Dualit recommends Kilrock espresso & coffee machine descaler.

  1. The Descaler: Ensure your descaling product is suitable for coffee machines; follow descaling product instructions carefully. Fill Water Tank with the descaling solution.
  2. Filter Holder & NX® Holder: Place the Holder most frequently used into the machine, ensuring it is empty. If both Holders and Filters are used frequently, cycle between them. Do not soak the holders in descale solution. Ensure they are rinsed thoroughly after descaling.
  3. Container: Place a container with a capacity of more than 1 litre on the Drip Tray underneath the Holder. Caution: Do not remove the Drip Tray. Remove Froth Nozzle from the Steam Wand. Direct Steam Wand into container.
  4. Water Tank: Insert Water Tank. Plug machine in and turn on; wait until machine has reached operating temperature. Caution: Keep hands away from Steam Wand at all times.
  5. Descale: Turn dial fully to the left and empty half of the tank. Then turn dial completely to the right to dispense the remaining water through the steam wand. WARNING: ensure that the switch is set to water, not steam. Wait 10 minutes for descaling to take effect, prior to stage 6.
  6. Rinse Tank and Flush: Once machine is descaled, discard descaling solution. Thoroughly rinse Water Tank and repeat steps 2-5. Flush at least two full tanks of fresh water through the machine, Filters and Steam Wand to remove any traces of descaling solution.

Fine Tea Tasting Notes

For UK residents, purchase your capsules at www.dualit.com/capsules

English Breakfast

Exceptionally Luxurious & Smooth. Hand plucked unique blend from the highlands alongside the East African Rift Valley. Awaken your senses with its bright golden colour and sunshine taste.

Earl Grey

Elegant & Refreshing. We have taken this quintessential tea and redeveloped it for the 21st Century to give it an unbelievable taste. The distinctive qualities of this premium black tea delicately flavoured with aromatic bergamot are enhanced by advanced capsule technology.

Green Tea

Naturally Pure & Delicious. Experience the deliciously smooth flavours and remarkable freshness of our pure Green Tea. High quality, young hand plucked leaves, single origin sourced from tea gardens in Kenya.

Blackcurrant Infusion

Irresistible Fruit Explosion. If you like fruit infusions, this takes them to a whole new level. Bursting with lively fruit flavours, this is an irresistible and velvety taste explosion.

Peppermint Infusion

A Soothing & Uplifting Infusion. This pure Peppermint Infusion is a taste revolution that is both soothing & uplifting, with unparalleled freshness. A classic digestif, known for its revitalising benefits.

Tea Guide

For a tea cup (150-180ml) we recommend using 1 capsule (depending on your strength and taste preference). For a mug (250ml) use 2 capsules.

Barista Training

The Dualit Coffee Machine brings coffee shop style coffee into your home. Let's start with a quick training session and turn you, the coffee drinker, into a barista...

The Perfect Coffee

You are looking for an espresso with a 2-3mm crema and a rich, dark brown colour underneath (the exact colour will depend on the bean you have chosen).

There are 6 components to making a great cup of hot coffee. Get all these right and you'll have the perfect coffee, whether it's a straight shot of espresso or a 'combo' like a latté or cappuccino.

The Right Choice of Coffee Beans

There are two main types of bean; within each type there are numerous varieties that are usually identified by their geographical region.

MAX EXTRACTION VOLUME (ml)
FILTER 35 (espresso) / 50 (Lungo)
NX 35
ESE 35
Single 35
Double 75-150
ARABICA ROBUSTA
CAFFEINE Arabica usually carry a lower caffeine content Robusta usually carry a higher caffeine content
TYPICAL FLAVOUR CHARACTERISTICS Clean, bright acidity and high sweetness. Floral and citrus character Full bodied, pronounced bitterness and low acidity. Earthy and woody character

The roast will affect the strength and flavour of the coffee. Generally the darker the roast the stronger the coffee will be.

Try beans from around the world. As with wine, the soil, climate and cultivation methods all affect the taste of the coffee, producing anything from a mild, mellow blend to a rich, dark roast.

Whole beans will keep for fourteen days in an air-tight container or 45 days in the freezer. Divide a big bag of beans into several smaller containers before freezing so you only open what you require.

Recipes

An ESPRESSO is 35ml of water run through ground coffee in the machine. Once the espresso is extracted (the basis of most coffee drinks) add water or milk to the coffee to create different types of drinks.

LUNGO is a longer espresso run through the machine; all the water runs through the beans, same flavour less intensity.

RISTRETTO is an espresso made with less than the usual amount of water, filling a small espresso cup half-full of very strong coffee.

Americano

  1. Pour hot water into a cup (water volume will depend on coffee strength preference).
  2. Top hot water with freshly extracted espresso.
  3. Add milk or enjoy it black.

This gives a similar strength (but different flavour) to a filter coffee machine.

Latte

  1. Make espresso for the latte.
  2. Steam the milk by following steps 1-5 (pg 14).
  3. Pour steamed milk over the espresso, adding a little froth at the end.
  4. Tip: Add flavoured syrups to enhance the flavor of the coffee (optional).

Cappuccino

  1. Make espresso for the cappuccino.
  2. Steam, froth and texturise the milk by following steps 1-5 (pg 14).
  3. Pour a third of the hot textured milk then spoon a third of the foamed milk over the espresso.
  4. Sprinkle with cinnamon or powdered cocoa to finish (optional).

Mocha

  1. Add 3 teaspoons of cocoa powder with a little water and stir into a paste.
  2. Make and add the espresso to the cocoa powder paste.
  3. Steam the milk by following steps 1-5 (pg 14).
  4. Pour steamed milk over the cocoa espresso mix, adding a little froth at the end.
  5. Finish off with whipped cream and dust with cocoa powder (optional).

Flat White

  1. Less milk more coffee.
  2. Make a double espresso for the flat white.
  3. Steam the milk by following steps 1-5 (pg 14).
  4. Pour steamed milk over the espresso and serve.

Hot Chocolate

  1. Add 3 teaspoons of cocoa powder with a little water and stir into a paste.
  2. Steam the milk by following steps 1-5 (pg 14).
  3. Pour steamed milk over the cocoa mix, adding a little froth at the end.
  4. Finish off with whipped cream and dust with cocoa powder (optional).

Babycino

  1. Cappuccino without the coffee.
  2. Steam, froth and texturise the milk by following steps 1-5 (pg 14).
  3. Pour straight into a cup, top with cocoa powder and serve with marshmallows.
  4. Add sugar to taste or flavoured syrups to add a new dimension to the Babycino (optional).

Troubleshooting

Important: Failure to descale and clean your machine will invalidate your guarantee.

No Coffee Flowing From Brewhead

Test Result Solution(s)
The Tamp Test No water Water tank is not correctly seated in position. Locate water tank (see page 8, fig 1).
Dispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test. Water flow improves 1. The showerhead and cup filter may be blocked. Clean showerhead and cup filter (see page 16-17). You may also need to descale the machine (see page 19).
2. You may be tamping too hard. LIGHTLY 'tamp' the coffee grounds (see page 9, fig 5).
3. The cup filter is blocked because the coffee grind is too fine. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines. Clean the cup filter (see page 17, fig 4).
4. There is too much coffee in the cup filter. Use the measuring spoon (see page 9, fig 4).

No Steam Flowing From Steam Wand

Possible Cause(s) Solution(s)
1. Water tank is not correctly seated in position. 1. Locate water tank (see page 8, fig 1).
2. Steam wand is blocked. 2.1. Clean steam wand (see page 17-18, fig 5-7).
2.2. Descale (see page 19).
2.3. If you are unable to unblock your steam wand then contact Dualit on 01293 652 500 for advice or spare parts.

Coffee Leaking From The Brewhead

Solution(s)
1. Dried coffee on the gasket. 1. Clean gasket (see page 17, fig 3).
2. ESE pod or capsules not seated correctly. 2. Check the capsule is in place. If using ESE pod, tuck the tab under (see page 12, fig 4-5).
3. Blocked brewhead. 3. Clean showerhead (see page 17, fig 3).
4. Damaged brewhead gasket. 4. To obtain a new gasket contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

Water Dripping From The Brewhead When Steaming

Possible Cause(s) Solution(s)
1. Excess water in the brewhead is left over from previous operation. 1. This is not cause for concern. This will automatically stop when the machine has finished steaming.

My Machine Is Making A Loud And Continuous Pumping Noise

Possible Cause(s) Solution(s)
1. Water tank is not correctly seated in position. 1. Locate water tank (see page 8, fig 1).
2. Water tank is empty. 2. Fill water tank (see page 8, fig 1).

My Machine Has Stopped During Use

Possible Cause(s) Solution(s)
1. Water tank is empty. 1. To prevent an air lock firstly remove the filter holder. Fill water tank (see page 8, fig 1). Your machine is now ready to extract your next coffee.

My Machine Is Not Working

Possible Cause(s) Solution(s)
The lights are off and the machine ceases to operate 1. Fuse may have failed.
2. Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

My Machine Is Not Dispensing Correct Amount Of Coffee Or Tea

Possible Cause(s) Solution(s)
1. The flow of the coffee is too long/short. 1. For your desired amount of coffee, let the machine run for longer if flow is too short/stop machine earlier if flow is too long.

Steam Is Venting From The Drip Tray

Possible Cause(s) Solution(s)
1. Water is being purged through the machine to reduce operating temperature ready for the next coffee. 1. This is not cause for concern. This will automatically stop when the machine has finished purging.

My Coffee Or Tea Is Not Hot Enough

Possible Cause(s) Solution(s)
1. Filter holder is not pre-heated. 1. Prime machine. (see page 8).
2. Cup or mug is not pre-warmed. 2. Warm cup (see page 8). You can also place your cups warm on the cup warming plate.

No Coffee Or Tea Flowing When Using The NX® Adaptor

Test Result Solution(s)
The NX® Adaptor Test No water in drip tray 1. Water tank is not correctly seated in position. Locate water tank (see page 8, fig 1).
Dispense water through the NX® Adaptor. Ensure NO capsule is inside. Water flow improves 1. The showerhead and NX® adaptor may be blocked. Remove the showerhead and clean. Use the filter pin to clean out the holes in the NX® adaptor. Descale your machine with the NX® adaptor locked tightly in place. (see page 19).
2. Check the capsule best before date on the capsule packaging.
3. We recommend only the use of Dualit capsules.
Water leaking from NX® Adaptor 1. Check the Ω NX® Adaptor Seal is there and has not split.

After Frothing Milk, My Milk Is Not Foamy

Possible Cause(s) Solution(s)
1. Milk is not cold or fresh enough. 1. It is easier to make froth using cold semi-skimmed milk in a stainless steel jug.
2. Steam wand is blocked with milk residue. 2.1. Clean steam wand (see page 17-18, fig 5-7).
2.2. Descale (see page 19).

My Coffee Has No Crema

Possible Cause(s) Solution(s)
1. The cup filter is blocked because the coffee grind is too fine/too coarse. 1. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.
2. Ground coffee is not fresh. 2. Ground coffee only has a three-day shelf-life, so grind only what you need.
3. Thermoblock is too hot after steaming. 3. Flush out excess heat by dispensing water.

My Coffee Is Weak

Possible Cause(s) Solution(s)
1. The volume of coffee dispensed is too high. 1. Ensure you are using the correct type and strength of coffee for the type of drink you are making. See page 24-25 for recipes and page 21 for max dispensing table.
2. Coffee grind is too coarse. 2. Ensure you are using setting 3-5 on the Dualit Coffee Grinder or use pre-ground coffee suitable for espresso machines.
3. Tamping too light. 3. If you are struggling to control your coffee flow rate, try tamping a little harder. The harder you tamp the longer the coffee will take to extract, thus increasing the strength and improving the flavour of the coffee.
4. Using the incorrect pre-ground coffee. 4. Avoid pre-ground coffee that states that it is suitable for cafetieres.
5. Incorrect dose of coffee is being used. 5. Add more coffee to the portafilter. (see page 9)
6. You like your coffee extra strong. 6. Use the double espresso dose to make a single coffee.
7. When using NX® adaptor: Dried coffee on the filter plate. 7. Use the filter pin to remove the dried coffee.
8. When using NX® adaptor: The NX® adapter is not fully locked in position. 8. Locate and fully lock the holder. (see page 13, fig 1).
9. When using NX® adaptor: Damaged seal. 9. For spare parts contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

My Capsule Deforms and No Coffee Flows

Possible Cause(s) Solution(s)
1. Capsule requires piercing. 1. See Capsule Types table (page 10, fig 1) to see if you require the Capsule Piercing Tool.

Guarantee

This appliance is of excellent quality and construction. However, if any defects in materials or workmanship do appear during the relevant guarantee period, Dualit will, at its discretion, either repair or replace the defective parts, free of charge, subject to the terms and conditions of our Guarantee shown below.

This Guarantee covers both parts and labour. Carriage is not included.

Your Guarantee period is as follows: 1 year.

This Guarantee provides benefits which are additional to, and do not affect, your statutory rights. This Guarantee does not cover the cost of returning the product to the dealer from whom it was purchased or to ourselves. This Guarantee applies only to products sold and located in mainland Great Britain. It does not cover liability in respect of or replacement of plugs, cables or fuses and also does not cover defects due to:

Before returning any product under this Guarantee, please check that:

If you wish to claim under this guarantee you should:

This Guarantee does not cover any other claims whatsoever, including, without limitation, any liability for incidental, indirect or consequential damage, nor does it cover any claims for conversion or modification or for the costs of repair carried out by any third party without the prior consent of Dualit. If replacement parts are fitted to the product this will not extend the period of the Guarantee.

For further advice contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

Alternatively, email Dualit at info@dualit.com or visit www.dualit.com.

Do not throw away the appliance with the normal household waste at the end of its life, but hand it in to an official collection point for recycling. By doing this you help preserve the environment.

Register Your Product

  1. Fast and efficient customer service and access to manuals and product information should you require assistance with your purchase.
  2. Access to a library of mouth-watering recipes and regular articles from leading chefs, food critics and industry experts.
  3. Be the first to hear about exciting new Dualit products.

WWW.DUALIT.COM/REGISTER or by post.

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Preview Dualit Jug Kettle User Manual and Troubleshooting Guide
Comprehensive guide for the Dualit Jug Kettle, covering setup, operation, cleaning, safety precautions, and troubleshooting common issues. Learn how to descale your kettle and ensure optimal performance.