Shark VERTEX™ DuoClean® PowerFins™ Powered Lift-Away® Upright Vacuum Cleaner

AZ2000 Series OWNER'S GUIDE

It's important to read this manual prior to using your product for the first time.

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY READ ALL INSTRUCTIONS BEFORE USE

WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
GENERAL WARNINGS
USE WARNINGS

TECHNICAL SPECIFICATIONS

Voltage: 120V~, 60Hz

OPERATION

NOTE: Accessories may vary depending on the model. Refer to quick guide, if available. The images shown here are for illustrative purposes only and may be subject to change.

WHOLE-HOME CLEANING

SETTINGS
  1. POWER SWITCH
    Press power button to turn on vacuum. Please note the brushrolls will not spin unless the wand is reclined.
  2. SURFACE SELECTOR
    • Thick Carpet & Area Rug Cleaning: Slide the surface switch to the top position to select Thick Carpet/Area Rug.
    • Carpet & Low Pile Cleaning: Slide the surface switch to the middle position to select Carpet/Low Pile to increase the speed of the brushrolls and to help remove stuck-on dust and debris.
    • Hard Floor Cleaning: Slide the surface switch to the bottom position to select Hard Floor.

    NOTE: Try using Hard Floor mode for low pile area rugs.

CLEANING MODES

  1. UPRIGHT
    To engage brushrolls, step on floor nozzle and tilt handle back.
  2. ABOVE-FLOOR-HANDLE
    Press the Handle Release latch to detach the handle from the wand.
  3. ABOVE-FLOOR-WAND
    Press the Wand Release button to detach the wand from the pod.
  4. POWERED LIFT-AWAY®
    Press the Lift-Away button to detach the pod from the floor nozzle.
  5. LIFT-AWAY®
    With pod removed, press the Wand Release button to detach the wand from the floor nozzle.

NOTE: All accessories are compatible with both the wand and the handle.

BRUSHROLL INDICATOR LIGHT

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
  • Solid Green: The brushrolls are spinning and working as they should.
  • Solid Red: There is a jam in the brushroll area. Turn off the vacuum and unplug it, then remove any blockages in the nozzle.
  • Flashing Red: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting.

See Troubleshooting section for more information.

NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please set to Carpet/Low Pile.

NOTE: For maximum suction for above-floor cleaning per ASTM F558, set to Hard Floor mode.

EMPTYING THE DUST CUP

IMPORTANT: Unplug the power cord before performing any maintenance.

  1. To remove Dust Cup, press release button on top of the pod. Tilt dust cup away from wand, then lift to remove.
  2. To empty debris into trash, press lower release button and bottom of dust cup will drop open.
  3. To remove collected debris from Lint Screen, press top release button and lift handle to access screen.
  4. To reinstall, place bottom of dust cup into pod and then tilt until it clicks into place.

ASSEMBLY

  1. Place motorized Nozzle on floor and insert Wand, pressing it in until it clicks securely into place.
  2. Place Pod onto wand and slide down to connect.
  3. Insert Handle into wand, pressing it in until it clicks securely into place.
  4. Connect Hose to back of pod, pressing it in until it clicks securely into place.

IMPORTANT: For proper operation, ensure all connections are securely clicked into place.

MAINTENANCE

CLEANING AND REPLACING THE FILTERS

Regularly rinse and replace the filters to maintain your vacuum's suction power. To prevent damage from cleaning chemicals, rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

CLEAN PRE-MOTOR FILTERS EVERY MONTH

Remove Dust Cup, then lift out Filters.

CLEAN HEPA FILTER EVERY YEAR

With the dust cup removed, press button on Filter Door. Pull forward and slide out to remove, then take out HEPA Filter. To reinstall, insert HEPA filter into unit and replace filter door.

NOTE: The pre-motor filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years.

NOZZLE MAINTENANCE

SELF-CLEANING BRUSHROLL

If any hair is wrapped around the brushroll, continue vacuuming, using Carpet/Low Pile mode on a bare floor surface, a low-pile carpet, or a small area rug. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup. If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll. If some fibers remain wrapped around the brushroll after continued use, clear them from the brushroll.

CLEANING THE SOFT ROLLER

Slide the Soft Roller access button forward to release the Soft Roller. Hand wash the Soft Roller as needed. Use only water, and allow it to air-dry completely for at least 24 hours. Reinsert the Soft Roller in the front of the nozzle until it clicks into place.

CHECKING FOR BLOCKAGES

NOZZLE HOSE BLOCKAGE

To access the nozzle hose, open the locks on the bottom of the nozzle. With a coin, turn the locks counterclockwise, then lift the cover and clear any blockages.

HOSE BLOCKAGE

Detach hose from vacuum pod, and check hose and opening on back of pod for blockages.

WAND BLOCKAGE

Detach wand from floor nozzle and handle, and check both ends for blockages.

POD BLOCKAGE

Detach wand from floor nozzle, tilt nozzle neck back, and check opening for blockages.

HANDLE/HOSE BLOCKAGE

Detach handle from wand and hose from the vacuum pod, and check openings for blockages.

TROUBLESHOOTING

Vacuum is not picking up debris. No suction or light suction.

Vacuum lifts area rugs.

Brushrolls do not spin.

Vacuum turns off on its own or indicator light flashes red.

If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps to restart:

  1. Turn vacuum off and unplug it.
  2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning the Filters section for more information.
  3. Check for blockages in hose, wand, floor nozzle, accessories, and inlet openings.
  4. Allow unit to cool for a minimum of 60 minutes.
  5. Plug in vacuum and turn it on.

For all other issues, please call a service center.

Models: AZ2000 Series Vacuum Vertex Duo Clean, AZ2000 Series, Vacuum Vertex Duo Clean, Vertex Duo Clean, Duo Clean

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