FAQ

I need a new USB-adapter. How do I receive a new USB-adapter?

If you need a new USB-adapter, contact the support team via the contact option on the product page. Include as many details as possible, such as purchase date and address details. Providing more information will help the team process your request quicker.

My microphone picks up a lot of noise, what can I do?

To address microphone noise, consider the following:

• Move the microphone closer to the desired sound source. Omnidirectional microphones pick up sound from all directions.
• Disable all enhancements: Open the Control Panel, click on Sound, select the Recording tab, right-click your microphone, and select Properties. Go to the Enhancements tab, disable all enhancements, and click Apply.
• Turn off speakers and other electronics if the echo is caused by speaker noise or interference from other electronics. Using a headset is recommended.
• Turn off other recording devices, as sometimes the problem stems from multiple devices picking up sound simultaneously.

My microphone isn't working on Windows 10

If your microphone isn't working on Windows 10, check the following:

• Microphone privacy settings: Verify that the microphone allows apps to access it.
• Default device: Ensure the microphone is selected as the default sound input device on your computer.
• Re-installation: Disconnect the microphone, restart the computer, and reconnect the microphone to a different USB port.
• Windows Update: Check if Windows is up-to-date via Windows Update.
• USB port: Update the USB drivers by downloading and installing the latest USB drivers from the computer manufacturer's website.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, Trust does not have service centers for product repairs. A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

Trust offers a 'return to retailer' warranty on its products. In case of a defect, return the product to your retailer with a failure description, proof of purchase, and all accessories. During the warranty period, you will receive a replacement product from the retailer if available. For full warranty conditions, consult: https://www.trust.com/support/warranty.