DoorKing 1838 Access Plus Installation/Owner's Manual
PC Programmable Access Control System
This manual is for circuit board 1970-010 Revision U or higher.
The 1838 Access Plus system controls a main door, gate, and up to six additional RS-485 entry points.
Key Features and Specifications
The DoorKing 1838 Access Plus is an IP Addressable access controller that can be programmed via a PC using the DoorKing programming software over a LAN or WAN connection, or via a built-in modem. It supports RS-485 communication protocol for controlling up to six entry points via card, keypad, or RF devices. The system includes two auxiliary relays that are time zone controlled, allowing for scheduled door or gate unlocking.
- Controls up to six (6) entry points via RS-485.
- Two (2) additional auxiliary relays with time zone control.
- Supports 100 card / transmitter / keypad codes.
- Holiday schedule functionality.
- 500 event transaction buffer.
- Built-in clock / calendar.
- Four hold-open time zones.
- Entry code time zones.
- Includes an extra random keyed cabinet lock.
Certifications: Conforms to UL STD 294, Certified to CAN/ULC-S319-05.
Power Requirements: Operates ONLY on 16.5 VAC. Use a supplied 16.5 VAC, 20 VA transformer. DO NOT use 24V AC power.
Quick Guide: Terminals & LED Descriptions
The 1838 circuit board (1970-010) features several terminals and LEDs for system status and connectivity.
Terminal Descriptions
| Terminal | Function |
|---|---|
| 1-3 (Phone In) | Phone Line Input (Tip, Ring, Ground) |
| 4-6 | Not Used |
| 7 & 9 | Switch Input Relay 1 |
| 8 & 9 | Switch Input Relay 2 |
| 9 | -12 VDC Battery Negative (Common for 7 & 8) |
| 10 | +12 VDC Battery Positive |
| 11-13 | Relay 1 (Normally Open, Normally Closed, Common) |
| 14-16 | Relay 2 (Normally Open, Normally Closed, Common) |
| 17-18 | 16.5 VAC Input Power |
LED Descriptions
- BATT CHARGE LED: Green LED indicates battery charging; turns OFF when fully charged.
- OV LED: Lights up if excessive voltage is applied to the circuit board, causing it to shut down.
Interface Board (1972-010)
The interface board connects to the main board and provides connections for keypads, card readers, and RF receivers via RS-485. It also includes an RJ-45 jack for network connections.
- RS-485 Terminals: For connecting up to six RS-485 devices. Requires Cat5e wire.
- RJ-45 Jack: For network connections (LAN/WAN).
Interface Board LED Status
- RS-485 RX (Green): System is online and scanning RS-485 devices.
- BAD DNS (Yellow): Email server problem.
- LAN DOWN (Red): LAN, IP, or Gateway issue.
- PHONE LINE IN USE (Yellow): Phone line is active (dial-out, call forwarding).
- LAN CONNECTION (Green): Good wired connection to computer/router.
- DATA TRANSMIT (Yellow): TCP/IP connection is transmitting data or sending email.
Installation Overview
Proper installation is crucial for system performance and longevity. Key considerations include:
- Mounting Location: Mount the unit on a rigid wall, away from excessive shock or vibration. For vehicular gates, maintain a minimum of six (6) feet separation from the gate and operator.
- ADA Compliance: When controlling a public door, follow ADA mounting height and reach range requirements (refer to ICC/ANSI A117.1-2009).
- Wiring: Use appropriate gauge wire for power and telephone lines. Ensure telephone wires are twisted pair and rated for direct burial if used outdoors. Do not run power and telephone wires in the same conduit.
- Grounding: Proper grounding is essential to prevent component failure from static charges or surges. Use a minimum 12 AWG wire to a ground point within 10 feet of the device.
- Surge Suppression: Recommended for both telephone lines and low voltage power to protect against surges.
- Power: Use ONLY the specified 16.5 VAC, 20 VA transformer.
- Tamper Switch: Connect the tamper switch to a security device or system to comply with UL 294 standards. Failure to activate an alarm signal when tripped will void certification.
Programming Methods
The 1838 Access Plus can be programmed using three methods:
- Computer (Recommended): Using the DoorKing Access Plus Management software via LAN, WAN, or modem. This method offers the most comprehensive control and simplifies setup.
- System Keypad: Direct programming via the unit's keypad.
- Touch-Tone Telephone: Remote programming via a connected phone line.
Certain features, such as Strike Out, Holiday Schedules, Email Notification, and Transaction Log viewing, can only be programmed via the computer software.
Network Connections
The 1838 can connect to a network via:
- Crossover Cable: Direct connection from a computer to the 1838 (max 325 feet).
- Router (LAN): Connection through a Local Area Network (max 325 feet).
- Internet (WAN): Connection via a router and DSL/cable modem, using either a static or dynamic IP address.
Phone Modem Connection: Requires a dedicated phone line. The PC must be connected to a separate phone line for modem programming.
Quick Reference Table (Programming Summary)
| Page # | Section | Command | Factory Settings |
|---|---|---|---|
| 18 | 2.1 | Program Master Code | NO Master Code Programmed |
| 20 | 2.3.1 | Set IP Address | 192.168.001.030 |
| 20 | 2.3.2 | Sub-Net Mask | 255.255.255.000 |
| 21 | 2.3.3 | Set Gateway (Router) IP Address | 192.168.001.001 |
| 21 | 2.3.4 | Set Port Number | 01030 |
| 21 | 2.3.5 | Enable/Disable TCP/IP Support | 0 (Disabled) |
| 24 | 2.4.7 | Relay Strike Time | 1 Sec (Relays 1 & 2) |
| 24 | 2.4.8 | Tone Open Numbers | Relay 1: 9876, Relay 2: 5432 |
| 24 | 2.4.9 | Answer Incoming Call on X Rings | 06 (6 Rings) |
| 25 | 2.6.4 | Device Access Code Programming (Time Zone Restricted) | Empty |
| 25 | 2.6.5 | Delete a Device Access Code | N/A |
| 25 | 2.6.6 | Delete All Device Access Codes for Same Type of Device | N/A |
| 26 | 2.7.1 | Time and Date Calendar Chip Programming | Empty |
| 26 | 2.7.5 | Automatic Relay Activation Time Zone Programming | OFF (Default) |
| 27 | 2.7.6 | Access Code Time Zone Programming | OFF (Default) |
| 27 | 2.8.1 | Restore Factory Settings | N/A |
| 27 | 2.8.2 | Erase Transaction Log | N/A |
Troubleshooting
Common issues and their solutions are provided. Many problems are programming-related. Always check power, wiring, and programming before contacting support.
- Board Not Powering Up: Verify 16 VAC input power. Check for excessive voltage (OV LED ON).
- Cannot Enter Programming Mode: Ensure correct master code is used, buttons are pressed promptly, and the keypad is correctly connected.
- Keypad Dead: Check 16 VAC input power and keypad connection.
- Buzz or Noise on Line: Check for shorts, pinched wires, improper grounding, or incorrect cable types.
- System Not Answering Calls: Verify 'Answer Incoming Call' feature is enabled and the number of rings is set correctly.
- Electric Strike Locks / Gate Operator Holds Open: Check for voltage drop, or if a hold open schedule is enabled. Reprogram access codes as needed.
- Access Code Not Working: Verify correct code entry, check time zone restrictions, or ensure the code is not programmed for hold location.
Accessories
Various accessories are available to enhance the system's functionality:
- RS-485 Card Readers: DKS, AWID, HID compatible.
- RS-485 Keypads: Surface or flush mount, lighted or non-lighted.
- RS-485 RF Receiver: MicroPlus receiver.
- Secondary Keypads: For remote relay activation.
- Surge Suppressors: For high voltage, phone line, and low voltage protection.
- Mounting Posts: Standard gooseneck mounts.
- Telephone Test Set: For diagnosing phone line issues.
- Standby Battery: 12-volt gel cell for power interruptions.
- Magnetic Locks & Electric Strikes: Available for various applications.
Download Software
Download the ACCESS PLUS ACCOUNT MANAGER Software FREE at: www.doorking.com/accessories/access-plus-software
For more information, visit: www.doorking.com
Contact Information
DoorKing, Inc.
120 S. Glasgow Avenue
Inglewood, California 90301
U.S.A.
Phone: 310-645-0023
Fax: 310-641-1586
