Philips Monitor 2000 Series

1. Important Information

1.1 Safety Precautions and Servicing

Warning: Using controls, adjustments, or procedures other than those specified herein may result in hazardous exposure or other system damage. Read and follow these instructions when connecting and using the computer display.

Operation:

• Keep the monitor away from direct sunlight, strong light, or any heat source. Prolonged exposure may cause discoloration or damage to the monitor.
• Keep the monitor away from oily substances. Oily substances may damage the plastic casing of the monitor and void the warranty.
• Remove any objects that may fall into the ventilation openings or obstruct the normal cooling of the monitor's electronic components.
• Do not block the ventilation openings on the casing.
• When placing the monitor, ensure that the power plug and socket are easily accessible.
• If you turn off the monitor by unplugging the power cord or the DC power cord, wait 6 seconds before reconnecting the power cord or DC power cord for normal operation.
• Always use a Philips-approved power cord. If the power cord is missing, contact your local service center.
• Use only the specified power source. Using an incorrect voltage may cause malfunction and potential fire or electric shock.

Maintenance:

• Protect the cables. Do not pull or bend the power and signal cables. Do not place heavy objects on the cables. Damaged cables may cause fire or electric shock.
• Do not subject the monitor to severe shock or vibration or impact.
• To prevent possible damage (e.g., panel detachment from the bezel), ensure the monitor is tilted downwards no more than -5 degrees. If the maximum downward tilt angle of -5 degrees is exceeded, monitor damage may not be covered by the warranty.
• Do not strike or drop the monitor during use or transportation.
• Prolonged viewing of the monitor screen can cause eye strain. Take short breaks during work sessions. For example, take a 5-10 minute break every 50-60 minutes of continuous screen use, rather than a 15-minute break every two hours. Prevent eye strain by following these methods:
  • Look at distant objects after prolonged screen viewing.
  • Blink frequently while working.
  • Gently close your eyes and roll your eyeballs to relax.
  • Adjust the screen to a comfortable height and angle according to your posture.
  • Adjust brightness and contrast to a suitable level.
  • Adjust ambient lighting to match the screen brightness, avoid fluorescent lighting, and ensure surfaces do not cause glare.
  • Consult a doctor if you experience discomfort.
• To protect the monitor from damage, do not apply excessive force to the LCD panel. When moving the monitor, lift it by the frame. Do not place your fingers or hands on the LCD panel when lifting.
• Oily cleaning solutions may damage plastic parts and void the warranty.
• When the monitor is not in use for a long period, unplug the power cord.
• When cleaning the monitor with a slightly damp cloth, unplug the power cord. When the power is off, you can wipe the screen with a dry cloth. However, never use organic solvents (such as alcohol) or ammonia-based cleaners.
• To prevent electric shock or permanent damage to the unit, do not use the monitor in dusty, rainy, wet, or excessively humid environments.
• If the monitor gets wet, wipe it dry with a soft cloth as soon as possible.
• If foreign objects or water enter the monitor, immediately turn off the power, unplug the power cord, remove the foreign objects or wipe dry the water, and send it to a service center for inspection.
• Do not store or use the monitor in hot, direct sunlight, or extremely cold conditions.
• To maintain the monitor's best performance and extend its lifespan, use it in the following temperature and humidity conditions:
  • Temperature: 0-40°C (32-104°F)
  • Humidity: 20-80% RH

Important Information Regarding Image Retention/Ghosting

• Always activate the moving screen saver when the monitor is unattended. If the monitor will display a static or unchanging content, always enable the screen refresh application. Prolonged display of static or fixed images may cause "image retention", also known as "ghosting" or "image persistence" on the screen.
• "Image retention", "ghosting", or "image persistence" is a common phenomenon in LCD panel technology. In most cases, "image retention", "ghosting", or "image persistence" will gradually disappear after the monitor is turned off for a period of time.

Warning: Failure to activate the screen saver or screen refresh application may result in severe "image retention", "ghosting", or "image persistence" that may be permanent and irreparable. Such damage is not covered by the warranty.

Servicing:

• Only qualified service personnel should open the monitor casing.
• If you require any documentation for servicing or integration, please contact your local service center.
• For shipping information, refer to "Technical Specifications".
• Do not place the monitor in a vehicle exposed to direct sunlight.

Note: If the monitor does not function properly, or if you are unsure about performing any step in this user manual, contact a service technician.

1.2 Symbol Conventions

The following sections describe the symbol conventions used in this document. Words like NOTE, CAUTION, or WARNING are accompanied by an icon and are written in bold or italics. These paragraphs contain the words NOTE, CAUTION, or WARNING and are used as follows:

Note: This icon indicates important information and tips that help you make better use of your computer system.

Caution: This icon alerts you to potential hardware damage or data loss and advises you on how to avoid it.

Warning: This icon indicates the possibility of bodily harm and warns you how to avoid it.

Some caution statements may appear in a different format or without an icon. In such cases, the specific format of the caution statement is determined by the governing authority.

1.3 Disposal of Product and Packaging Materials

Waste Electrical and Electronic Equipment - WEEE

This marking on the product or its packaging indicates that under European Directive 2012/19/EU concerning used electrical and electronic equipment, this product may not be disposed of with normal household waste. You are responsible for disposing of this equipment through a designated collection point for waste electrical and electronic equipment. To determine the locations for dropping off such waste electrical and electronic equipment, contact your local government office, the waste disposal organization serving your household, or the store where you purchased the product.

Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and minimize the amount to be disposed of. All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials. Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service, and activities. From the planning, design, and production stages, Philips emphasizes the importance of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company. Your display is manufactured with high quality materials and components which can be recycled and reused. To learn more about our recycling program please visit http://www.philips.com/a-w/about/sustainability.html

2. Setting Up Your Monitor

2.1 Installation

1. Product and Accessories in the Box
2. Attaching the Stand
   1. Place the monitor face down on a smooth, soft surface, taking care not to scratch or damage the screen. Connect/slide the monitor stand pillar until it clicks into place.
   2. Hold the monitor base support arm with both hands and firmly insert the base support arm into the base support pillar.

Warning: Place the monitor face down on a smooth surface. Be careful not to scratch or damage the screen.

3. Connecting to Your Computer

1. Connect the power cord securely to the monitor's rear socket.
2. Turn off your computer, then unplug the power cord.
3. Connect the monitor signal cable to the video port on the back of your computer.
4. Plug the power cords of your computer and monitor into nearby outlets.
5. Turn on your computer and monitor. If the monitor displays an image, the installation is complete.

2.2 Operating Your Monitor

1. Control Button Description

• Press this button to turn on the monitor power.
• Press and hold this button for more than 3 seconds to turn off the monitor power.
• Access the OSD menu.
• Confirm OSD adjustment.
• Adjust speaker volume.
• Adjust OSD menu.
• Switch signal input source.
• Adjust OSD menu.
• SmartImage menu. Options include: FPS, Racing, RTS, Game 1, Game 2, LowBlue Mode, EasyRead, and Off.
• Return to the previous OSD level.

2. On-Screen Display (OSD) Explanation

What is On-Screen Display (OSD)?

The On-Screen Display (OSD) is a feature found on all Philips LCD monitors. It allows the end-user to directly adjust screen performance or select monitor functions through an on-screen menu. The user-friendly OSD interface is shown below:

Control Key Introduction

To access the OSD menu on your Philips monitor, use the single toggle button located on the back of the monitor. The single-button operation is similar to a joystick. Press the button in four directions to move the cursor. Press the button inwards to select the desired option.

OSD Menu

Below is an overview of the OSD structure. You can use this as a reference when performing different adjustments according to your needs.

• LowBlue Mode: MPRT reduces motion blur by synchronizing the LED backlight with the screen's refresh rate, which may cause noticeable brightness variations. MPRT requires a refresh rate of 75Hz or higher. Adaptive Sync and MPRT cannot be enabled simultaneously. MPRT is used to adjust brightness to reduce blur, so brightness cannot be adjusted when MPRT is on. MPRT is an optimized gaming mode. It is recommended to turn it off when not using gaming features.

3. Resolution Notice

As designed, this monitor performs best at its native resolution of 1920 x 1080. When the monitor is used at a different resolution, a reminder will appear on the screen: For best results, please use 1920 x 1080. The native resolution reminder function can be turned off from the "Setup" menu in the OSD (On-Screen Display).

4. Physical Function

Tilt: -5° to +20°

Warning: To prevent possible screen damage (e.g., panel detachment), ensure the monitor is tilted downwards no more than -5 degrees. Do not press on the screen when adjusting the monitor angle. Hold only the bezel.

2.3 Detaching the Base Unit

Before detaching the monitor base, follow the instructions below to avoid possible damage or injury.

1. Place the monitor face down on a smooth surface. Be careful not to scratch or damage the screen.
2. Press the release button to detach the base support arm from the base support pillar.
3. Remove the base support pillar.

Note: This monitor supports 100mm x 100mm VESA compatible mounting interfaces. VESA mounting screws are M4. For wall mounting, please contact the manufacturer.

3. Image Optimization

3.1 SmartImage

1. What is it?

SmartImage provides several preset modes optimized for different types of content. It dynamically adjusts brightness, contrast, color, and sharpness in real-time. Whether you are using text applications, viewing images, or watching videos, Philips SmartImage delivers excellent display results.

2. Why do you need it?

You want your monitor to provide excellent display results for all types of content you enjoy. SmartImage software dynamically adjusts brightness, contrast, color, and sharpness in real-time to enhance your viewing experience.

3. How does it work?

SmartImage is an advanced, proprietary Philips technology that analyzes the content displayed on your screen. Based on your selection, SmartImage dynamically enhances the contrast, color saturation, and sharpness of the image to improve the display of content – all with a single button press, in real-time.

4. How to enable SmartImage?

1. Press the left directional button to activate the SmartImage on-screen display.
2. Press the up or down directional button to cycle through the SmartImage modes.
3. The SmartImage on-screen display will remain on screen for 5 seconds, or you can press the right directional button to confirm.

There are several modes available: FPS, Racing, RTS, Game 1, Game 2, LowBlue Mode, EasyRead, and Off.

• FPS: Suitable for playing FPS (First-Person Shooter) games. Improves black detail in dark scenes.
• Racing: Suitable for racing games. Provides the fastest response time and high color saturation.
• RTS: Suitable for RTS (Real-Time Strategy) games. Highlights user-selected areas in RTS games (via SmartFrame). The image quality of highlighted areas can be adjusted.
• Game 1 (Player 1): Saves your preferred settings for Player 1.
• Game 2 (Player 2): Saves your preferred settings for Player 2.
• LowBlue Mode: This "LowBlue Mode" research indicates that just as UV light can cause eye damage, the short-wave blue light from LED displays can also affect vision. Philips' LowBlue Mode is designed for healthier vision and uses smart software technology to reduce harmful short-wave blue light.
• EasyRead (Text): Enhances text readability for applications like PDF ebooks. It uses special algorithms to improve text contrast and edge sharpness, and adjusts the monitor's brightness, contrast, and color temperature for easier reading.
• Off: Disables SmartImage optimization.

3.2 SmartContrast

1. What is it?

A unique technology that dynamically analyzes the content displayed and automatically optimizes the monitor's contrast for maximum clarity and viewing comfort. It enhances backlight brightness for bright, sharp, and vivid images, and reduces backlight brightness for images with dark backgrounds.

2. Why do you need it?

You want to achieve the best clarity and viewing comfort when displaying various types of content. SmartContrast dynamically controls contrast and adjusts backlight to provide clear, sharp, and bright gaming and video images, or crisp, readable text for office work. By reducing the monitor's power consumption, it saves energy costs and extends the monitor's lifespan.

3. How does it work?

When SmartContrast is enabled, it analyzes the displayed content in real-time to adjust color and control backlight brightness. When watching videos or playing games, this feature dynamically enhances contrast for an enjoyable entertainment experience.

4. Adaptive Sync

The PC gaming experience has always been unsatisfactory due to the lack of synchronization between the GPU and the display. Sometimes, the display updates once, while the GPU provides many new frames, and the display shows only parts of each frame as a single image. This is called "tearing." Gamers can fix tearing issues using a feature called "v-sync," but the image may become unstable because the GPU waits for the display to request an update before providing new frames. Additionally, using v-sync reduces mouse input response speed and overall frame rate. AMD Adaptive Sync technology eliminates all these issues. This technology allows the GPU to update the display as soon as new frames are ready, providing gamers with an incredibly smooth, ultra-fast, and tear-free gaming experience.

The following are compatible graphics cards.

• Operating System: Windows 11/10
• Graphics Card: R9 290/300 series & R7 260 series
• Processors: AMD A-series desktop and mobile APUs

List of compatible AMD graphics cards and APUs...

5. Preventing Computer Vision Syndrome (CVS) Design

Philips monitors are designed to prevent eye strain from prolonged computer use. Follow the instructions below to reduce fatigue and maximize work efficiency.

1. Proper Environmental Lighting:

• Adjust ambient lighting to match the screen brightness, avoid fluorescent lights, and surfaces that cause glare.
• Adjust brightness and contrast to a suitable level.

2. Good Work Habits:

• Excessive monitor use can cause eye discomfort. Take frequent short breaks rather than infrequent long breaks. For example, take a 5-10 minute break every 50-60 minutes of screen use, rather than a 15-minute break every two hours.
• After prolonged screen viewing, look at distant objects.
• Gently close your eyes and roll your eyeballs to relax.
• Consciously blink more often while working.
• Gently stretch your neck and slowly turn your head left and right to relieve neck pain.

3. Ideal Working Posture:

• Adjust the screen to a suitable height and angle according to your posture.

4. Choose Philips Monitors for Eye Comfort:

• Anti-glare screen: Anti-glare screens effectively reduce annoying and distracting reflections that cause eye strain.
• Flicker-free technology: This design adjusts brightness to reduce flicker, making viewing more comfortable.
• LowBlue Mode: Blue light can cause eye strain. Philips LowBlue Mode allows you to set different blue light filter levels to suit various work situations.
• EasyRead Mode: Provides a paper-like reading experience, offering more comfortable viewing when processing long documents on the screen.

6. Technical Specifications

Picture/Display

• Panel Type: IPS Technology
• Backlight: W-LED
• Panel Size: 24E1N2100A/24E1N2100AW: 23.8" W (60.5 cm); 27E1N2100A/27E1N2100AW: 27" W (68.6 cm)
• Aspect Ratio: 16:9
• Pixel Pitch: 24E1N2100A/24E1N2100AW: 0.2745 (H) mm x 0.2745 (V) mm; 27E1N2100A/27E1N2100AW: 0.3114 (H) mm x 0.3114 (V) mm
• Contrast Ratio (Typical): 1500:1
• Optimal Resolution: 1920 x 1080 @ 60 Hz
• Maximum Resolution: 1920 x 1080 @ 120 Hz
• Viewing Angle: 178° (H) / 178° (V) @ C/R > 10 (Typical)
• Display Colors: 16.7M (6bit + A-FRC)
• Flicker-free: Yes
• Image Enhancement: SmartImage
• Vertical Refresh Rate: 48 Hz - 75 Hz (VGA); 48 Hz - 120 Hz (HDMI)
• Horizontal Frequency: 30 KHz - 85 KHz (VGA); 30 KHz - 140 KHz (HDMI)
• sRGB: Yes
• Low Blue Light Mode: Yes
• Text Mode: Yes
• Adaptive Sync: Yes
• SoftBlue Technology: Yes¹

Connectivity

• Signal Input: HDMI, VGA
• Ports: 1 x HDMI 1.4 (HDCP 1.4), 1 x VGA, 1 x Audio Input, 1 x Audio Output
• Sync Input: Separate Sync

Convenience

• Built-in Speakers: 2 W x 2
• OSD Languages: English, Deutsch, Español, Ελληνική, Français, Italiano, Magyar, Nederlands, Português, Português do Brasil, Polski, Русский, Svenska, Suomi, Türkçe, Čeština, Українська, 简体中文, 繁體中文, 日本語, 한국어
• Other Convenience: Kensington Lock, DDC/CI, sRGB, Windows 11/10, Mac OSX

Base

• Tilt: -5 / +20 degrees

Power (24E1N2100A/24E1N2100AW)

Power (27E1N2100A/27E1N2100AW)

The following settings were used to measure the power consumption of this display:

• Native Resolution: 1920 x 1080
• Contrast: 50%
• Brightness: 80%
• Color Temperature: 6500K Full White Pattern

Note: Data in this section is subject to change without notice.

Dimensions

• Product (with stand) (W x H x D): 24E1N2100A/24E1N2100AW: 542x417x180 mm; 27E1N2100A/27E1N2100AW: 617x457x211 mm
• Product (without stand) (W x H x D): 24E1N2100A/24E1N2100AW: 542x316x45 mm; 27E1N2100A/27E1N2100AW: 617x357x46 mm
• Product (with packaging) (W x H x D): 24E1N2100A/24E1N2100AW: 610x370x124 mm; 27E1N2100A/27E1N2100AW: 690x455x141 mm

Weight

• Product (with stand): 24E1N2100A/24E1N2100AW: 2.92 kg; 27E1N2100A/27E1N2100AW: 4.00 kg
• Product (without stand): 24E1N2100A/24E1N2100AW: 2.57 kg; 27E1N2100A/27E1N2100AW: 3.58 kg
• Product (with packaging): 24E1N2100A/24E1N2100AW: 4.68 kg; 27E1N2100A/27E1N2100AW: 6.62 kg

Operating Conditions

• Temperature Range (Operating): 0℃ to 40℃
• Humidity Range (Operating): 20% to 80%
• Atmospheric Pressure (Operating): 700 to 1060hPa
• Temperature Range (Non-operating): -20℃ to 60℃
• Humidity Range (Non-operating): 10% to 90%
• Atmospheric Pressure (Non-operating): 500 to 1060hPa

Environmental and Energy Saving

• RoHS: Yes
• Packaging: 100% Recyclable
• Specific Substances: 100% PVC-free BFR housing
• Housing Color: 24E1N2100A/27E1N2100A: Black; 24E1N2100AW/27E1N2100AW: White
• Surface Treatment: Textured

¹ This display is equipped with SoftBlue Technology, which enhances visual comfort and effectively reduces the adverse health effects of prolonged exposure to blue light. The low-blue light panel design ensures that the display emits less than 50% of its total light output in the 400-500 nanometer wavelength range, similar to the 415-455 nanometer wavelength range. This design provides optimal visual comfort, reduces eye strain, and helps maintain focus for extended periods. Furthermore, SoftBlue LED technology has received TÜV Rheinland hardware-level low-blue light certification, confirming its effectiveness in reducing blue light radiation.

Note: Data mentioned in this section is subject to change without notice. Visit www.philips.com/support to download the latest version of the brochure.

6.1 Resolution and Preset Modes

Note: This display works best at its native resolution of 1920 x 1080. For best display results, please follow this recommendation for resolution. To achieve optimal output performance, always ensure that your graphics card can achieve the Philips display's maximum resolution and refresh rate. According to VESA standards, different operating systems and graphics cards may have slight variations (+/-1Hz) in refresh rate (field rate) calculations. Please refer to the actual product for the specific refresh rate (field rate).

7. Power Management

If your PC is equipped with DPM-compatible graphics cards or software, the monitor can automatically reduce power consumption when not in use. If input from the keyboard, mouse, or other input devices is detected, the monitor will automatically "wake up." The table below shows the power consumption and signal timing of this automatic power-saving function.

Power Management Definition

Power Management Definition

The following settings were used to measure the power consumption of this display:

• Native Resolution: 1920 x 1080
• Contrast: 50%
• Brightness: 80%
• Color Temperature: 6500K Full White Pattern

Note: Data in this section is subject to change without notice.

8. Customer Service and Warranty

8.1 Philips Flat Panel Monitor Pixel Defect Policy

Philips is committed to providing the highest quality products. The company utilizes the most advanced manufacturing procedures and implements strict quality control. However, pixel or sub-pixel defects in TFT-LCD panels are sometimes unavoidable. No manufacturer can guarantee that all screens will be free of pixel defects. Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. The following describes different types of pixel defects and the acceptable defect levels for each type. To qualify for warranty repair or replacement, the number of pixel defects on the TFT-LCD panel must exceed these acceptable levels. For example, less than 0.0004% of sub-pixels may be defective. Furthermore, given that some types of pixel defects or combinations are more noticeable than others, Philips has established higher quality standards for these types. This policy is effective worldwide.

Pixel and Sub-pixel Defects

A pixel, or picture element, consists of three sub-pixels of primary colors: red, green, and blue. Many pixels together form an image. When all sub-pixels are illuminated, the three colored sub-pixels together appear as a white pixel. When they are all dark, the three colored sub-pixels together appear as a black pixel. Other combinations of bright and dark sub-pixels will appear as single-colored pixels.

Types of Pixel Defects

Pixel and sub-pixel defects appear on the screen in different forms. There are two categories of pixel defects, each with several sub-pixel defects.

Bright Pixel Defects

A bright pixel is a pixel or sub-pixel that is always lit. That is, a bright pixel is a sub-pixel that remains lit when displaying a dark pattern. The types of bright pixel defects are as follows:

• One bright sub-pixel.
• Two adjacent bright sub-pixels.
• Three adjacent bright sub-pixels (one white pixel).
• Distance between two defective bright pixels*.
• Total number of bright pixels of all types.

Note: The brightness of red or blue bright pixels exceeds the surrounding pixels by more than 50%; the brightness of green bright pixels exceeds the surrounding pixels by more than 30%.

Dark Pixel Defects

A dark pixel is a pixel or sub-pixel that is always off. That is, a black pixel is a sub-pixel that remains dark when displaying a bright pattern. The types of dark pixel defects are as follows:

• One dark sub-pixel.
• Two adjacent dark sub-pixels.
• Three adjacent dark sub-pixels.
• Distance between two defective dark pixels*.
• Total number of dark pixels of all types.

Total Number of Defective Pixels

Total number of bright or dark pixels of all types.

Note: 1 or 2 adjacent defective sub-pixels = 1 defective pixel.

Pixel Defect Tolerance

To qualify for warranty repair or replacement due to pixel defects, the TFT display panel of Philips flat panel monitors must have more pixel and sub-pixel defects than the tolerances listed in the table below.

Compact Pixel Defect

Given that adjacent identical pixel and sub-pixel defects are more noticeable, Philips also sets tolerance specifications for compact pixel defects.

8.2 Customer Service and Warranty

For information on warranty coverage in your region and for further support, please visit the www.philips.com/support website to find detailed information, or contact your local Philips customer service center.

For warranty period, please refer to the "Warranty Statement" in the Important Information Manual.

For extended warranty, if you wish to extend your standard warranty period, you can purchase an out-of-warranty service package from our certified service centers. If you wish to use this service, please ensure you purchase the service within 30 calendar days of the original purchase date. During the extended warranty period, service includes pick-up, repair, and return services, with all associated costs borne by the user. If the certified service partner cannot fulfill the repair included in your extended warranty package, we will provide an alternative solution, if possible, within your extended warranty period. For details, please contact our Philips customer service representative or your local contact center (customer service phone number). The Philips customer service center numbers are listed below.

• Local Standard Warranty Period | Extended Warranty Period | Total Warranty Period
• Depending on region | + 1 year | Local Standard Warranty Period +1
• | + 2 years | Local Standard Warranty Period +2
• | + 3 years | Local Standard Warranty Period +3

**Original proof of purchase and extended warranty purchase proof must be provided.

Note: Please refer to the Important Information Manual for regional service hotlines, which can also be found on the Philips website support page.

9. Troubleshooting and Frequently Asked Questions

9.1 Troubleshooting

This page provides solutions to problems that users can resolve. If problems persist after trying these solutions, please contact a Philips customer service representative.

Common Problems

No Picture (Power LED is off)

• Ensure that both ends of the power cord are plugged into the power outlet and the monitor's rear socket.
• First, ensure the power button on the back of the monitor is in the OFF position, then press it to the ON position.

No Image (Power LED displays white)

• Ensure the computer is turned on.
• Ensure the signal cable is correctly connected to the computer.
• Ensure that the monitor cable connectors do not have bent pins. If they do, repair or replace the cable.
• Power saving mode may be activated.

Note: The Auto (Automatic) function is not applicable to DVI-Digital (DVI-Digital) mode, as this mode does not require automatic adjustment.

Smoke or Sparks

• Do not attempt any troubleshooting steps.
• For safety, immediately unplug the monitor power cord from the main power source.
• Contact a Philips customer service representative immediately.

Image Problems

Image Not Centered

• Use the "Auto (Automatic)" function in the OSD main control to adjust the image position.
• Use the Phase/Clock adjustment in the Setup menu of the OSD main control to adjust the image position. This is only applicable in VGA mode.

Screen Image Jitter

• Ensure the monitor cable is securely connected to the graphics card or PC.
• Ensure the monitor cable connectors do not have bent pins.

Vertical Flickering

• Use the "Auto (Automatic)" function in the OSD main control to adjust the image.
• Use the Phase/Clock adjustment in the Setup menu of the OSD main control to eliminate vertical bars. This is only applicable in VGA mode.

Horizontal Flickering

• Use the "Auto (Automatic)" function in the OSD main control to adjust the image.
• Use the Phase/Clock adjustment in the Setup menu of the OSD main control to eliminate vertical bars. This is only applicable in VGA mode.

Image is blurry or too dark

• Use the OSD to adjust contrast and brightness.

Image Retention, Ghosting, or Image Persistence After Power Off

• Prolonged display of static or fixed images may cause "image retention," also known as "ghosting" or "image persistence," on the screen. "Image retention," "ghosting," or "image persistence" is a common phenomenon in LCD panel technology. In most cases, "image retention," "ghosting," or "image persistence" will gradually disappear over time after the monitor is turned off.
• Always activate the moving screen saver when the monitor is unattended.
• If the LCD monitor will display static or unchanging content, always enable the screen refresh application.
• Failure to activate the screen saver or screen refresh application may result in severe "image retention," "ghosting," or "image persistence" that may be permanent and irreparable. Such damage is not covered by the warranty.

Image Distortion. Blurry Text.

• Set the PC's display resolution to the monitor's native resolution.

Green, Red, Blue, or White/Black Dots on the Screen

• Dead pixels are a normal characteristic of LCD technology. Please refer to the Pixel Policy for details.

* "Power On" indicator light is too bright and interferes with me.

• You can use the Power LED Setup in the OSD main control to adjust the "Power On" indicator light.

For further assistance, please refer to the contact information for service in the Important Information Manual and contact a Philips customer service representative.

* Varies depending on monitor features.

9.2 Frequently Asked Questions

Question 1: When installing the monitor, if the screen displays "Cannot display this video mode", what should I do?

Answer: The recommended resolution for this display is 1920 x 1080. Unplug all cables, then connect the PC to your original display. In the Windows Start menu, select Settings/Control Panel. In the Control Panel window, select the Display icon. In the Display control panel, select the "Settings" tab. In the "Settings" tab, move the slider to 1920 x 1080 pixels in the "Desktop Area" box. Open "Advanced Properties," set the refresh rate to 60Hz, and click OK. Restart the computer, then repeat steps 2 and 3 to confirm that the PC settings are 1920 x 1080. Turn off the computer, disconnect the original display, and reconnect the Philips LCD monitor. Turn on the monitor power, then turn on the PC power.

Question 2: What is the recommended refresh rate for LCD monitors?

Answer: The recommended refresh rate for LCD monitors is 60 Hz. If any interference appears on the screen, you can try setting it to 75 Hz to see if the interference is eliminated.

Question 3: What are .inf and .icm files? How do I install the driver (.inf and .icm)?

Answer: These are driver files for the display. When you first install this display, your computer may prompt you to install the display driver (.inf and .icm files). Follow the instructions in the user manual, and the display driver (.inf and .icm files) will be installed automatically.

Question 4: How do I adjust the resolution?

Answer: Your video card/graphics driver and the monitor together determine the available resolutions. You can select the desired resolution in "Display properties" in the Windows® Control Panel.

Question 5: What should I do if I don't know how to operate the monitor during adjustment?

Answer: Press the button, then select "Reset" to restore all settings to the original factory defaults.

Question 6: Is the LCD screen scratch-resistant?

Answer: Generally, it is recommended not to hit the panel surface forcefully, and to prevent sharp or hard objects from contacting the panel surface. Do not apply force to the panel surface when operating the monitor. This may affect the warranty.

Question 7: How do I clean the LCD surface?

Answer: Clean normally with a clean, soft cloth. For detailed cleaning, use isopropyl alcohol. Do not use regular alcohol, ethanol, acetone, hexane, or other solvents.

Question 8: Can I change the monitor's color settings?

Answer: Yes, you can change the color settings via the OSD control. Follow these steps:

• Press to display the OSD (On-Screen Display) menu.
• Select the "Color" option, then press to enter the color settings. There are three settings as follows:

1. Color Temperature: Includes 7 settings: Native, 5000K, 6500K, 7500K, 8200K, 9300K, and 11500K. When set to 5000K, the panel displays "warm colors, showing a red-white tone"; when the color temperature is 11500K, it displays "cool colors, showing a blue-white tone."
2. sRGB: This is a standard that ensures correct color exchange between different devices (such as digital cameras, displays, printers, scanners, etc.).
3. User Define: Users can adjust red, green, and blue to select their preferred color settings.

Note: The color temperature measurement value is expressed in absolute temperature (Kelvin). Lower Kelvin temperatures (e.g., 2004K) are redder; higher temperatures (e.g., 9300K) are bluer. Neutral temperature is white, 6504K.

Question 9: Can I connect my LCD monitor to a PC, workstation, or Mac?

Answer: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs, and workstations. When connecting this monitor to a Mac system, you will need a cable adapter. For detailed information, please contact your Philips sales representative.

Question 10: Is the Philips LCD monitor plug-and-play?

Answer: Yes, these monitors support plug-and-play functionality in Windows 11/10 and Mac OSX.

Question 11: What is image retention, ghosting, or image persistence on an LCD panel?

Answer: Prolonged display of static or fixed images may cause "image retention," also known as "ghosting" or "image persistence." "Image retention," "ghosting," or "image persistence" is a common phenomenon in LCD panel technology. In most cases, "image retention," "ghosting," or "image persistence" will gradually disappear over time after the monitor is turned off.

Warning: Always activate the moving screen saver when the monitor is unattended. If the LCD monitor will display static or unchanging content, always enable the screen refresh application. Failure to activate the screen saver or screen refresh application may result in severe "image retention," "ghosting," or "image persistence" that may be permanent and irreparable. Such damage is not covered by the warranty.

Question 12: Why is the text displayed on the monitor not clear, and why are the characters jagged?

Answer: This LCD monitor works best at its native resolution of 1920 x 1080. For best display results, please use this resolution.

Question 13: How do I unlock/lock the hotkeys?

Answer: Press and hold the ↓ button for 10 seconds to unlock/lock the hotkeys. The monitor will display "Attention (Notice)" to indicate the unlock/lock status, as shown in the figure below.

Monitor control unlocked

Monitor controls locked

Question 14: Where can I find the Important Information Manual mentioned in the EDFU?

Answer: You can download the Important Information Manual from the Philips website support page.