Manuals+

SMB Protocol Support for HP Printing Devices

Technical White Paper

Introduction

The WannaCry ransomware malware brought increased focus on the Server Message Block (SMB) protocol. Microsoft has released security update MS17-010¹ that resolves the SMB version 1 vulnerability used by the WannaCry attack. However, some customers are also disabling SMB version 1 completely in their network environment, forcing SMB clients to use later versions of the SMB protocol.

Note: Windows XP (or earlier) and Windows Server 2003 (and earlier) do not support SMB versions higher than SMB version 1. Customers running these operating systems should apply the security patches released from Microsoft to allow SMB version 1 availability.

Printing Device Dependencies on SMB Version 1

Some printer features require the SMB protocol to function. These include:

Some HP printing devices do not support later versions of the SMB protocol. To continue to support these devices, SMB version 1 must be available.

HP Printing Devices Supporting SMB Version 1 Only

The following print devices do not support SMB version 2. Disabling SMB version 1 support on servers and other networked scan destinations will cause features on these devices requiring the SMB protocol to malfunction.

Note: Microsoft has released security update MS17-010¹ that resolves the SMB version 1 vulnerability used by the WannaCry attack.

HP Pro LaserJet Printers and Multifunction Printers

HP OfficeJet Printers and Multifunction Printers

HP OfficeJet Pro Printers and Multifunction Printers

HP Envy Printers and All-in-one Printers

HP Deskjet Printers and All-in-one Printers

HP Printing Devices Supporting SMB Version 2

The following printing devices support SMB version 2 and are not dependent on SMB version 1.

HP LaserJet Pro Printers and Multifunction Printers

HP OfficeJet Pro Printers and Multifunction Printers

HP OfficeJet Enterprise Series Printers and Multifunction Printers

HP LaserJet Enterprise Pre-FutureSmart Printers and Multifunction Printers

HP LaserJet Enterprise Printers and Multifunction Printers

HP PageWide and HP PageWide Pro Printers and Multifunction Printers

HP PageWide Enterprise Printers and Multifunction Printers

HP Managed Printers and Multifunction Printers

HP Digital Senders and HP ScanJet

HP Printing Devices Supporting SMB Version 3

The following printing devices support SMB version 3 and are not dependent on SMB version 1. When establishing a SMBv3 connection with a SMBv3 capable server endpoint, the data will be encrypted between the printer and the destination. Some servers support being configured to only accept SMBv3 connections. SMBv1 and v2 connection requests will be dropped, ensuring an encrypted connection.

HP Pro LaserJet Printers and Multifunction Printers

HP OfficeJet Pro Printers and Multifunction Printers

HP LaserJet Enterprise Printers and Multifunction Printers

HP PageWide and HP PageWide Pro Printers and Multifunction Printers

HP PageWide Enterprise Printers and Multifunction Printers

HP Managed Printers and Multifunction Printers

References

1. "Microsoft Security Bulletin MS17-010 – Critical"

Revision History

RevisionDateReason
1.0June 8, 2017Initial Version
1.1June 12, 2017Added HP ScanJet 4500 fn1
1.2June 19, 2017Updated "HP Printing devices supporting SMB version 1 only" description.
1.3July 17, 2017Added HP PageWide Pro models to SMBv2 support
Added HP PageWide Managed models to SMBv2 support
1.4July 21, 2017Added devices supporting SMBv3 Edited order of SMB protocol listings
1.5August 30, 2017Moved from SMBv2 list to SMBv1 only HP PageWide Pro 750
HP PageWide Pro MFP 772 HP PageWide Pro MFP 777
HP PageWide Managed P750xx HP PageWide Managed P777xx
1.6January 16, 2018Added HP Color LaserJet Pro M180-M181 MFP HP Color LaserJet Pro M280-M281 MFP
1.7June 15, 2018Added to SMB2 and SMB3 support
• HP Officejet Pro X476dn MFP
• HP Officejet Pro X476dw MFP
• HP Officejet Pro X576dw MFP
1.8July 13, 2018Added to SMB2 and SMB3 support
• HP Digital Sender Flow 8500 fn2
• HP ScanJet Enterprise Flow N9120 fn2
• HP ScanJet Pro 4500 fn1
1.9July 20, 2018Removed from SMB 1 Only support
• HP ScanJet Pro 4500 fn1
1.10December 21, 2018Moved from SMB 1 only to SMB2 and SMB3
• HP PageWide 377dw MFP
• HP PageWide MFP P57750
• HP PageWide Pro 477dw MFP
• HP PageWide Pro 577dw MFP
• HP PageWide Pro MFP 772
• HP PageWide Pro MFP 777
• HP PageWide Managed P777xx
• HP OfficeJet Pro 8700
• HP OfficeJet Pro 8710
• HP OfficeJet Pro 8720
• HP OfficeJet Pro 8730
• HP OfficeJet Pro 8740
2.0May 17, 2019Add to SMB2 and SMB3 support
• HP LaserJet Enterprise MFP M528
• HP Color LaserJet Enterprise M751
• HP LaserJet Enterprise M607
• HP LaserJet Enterprise M608
• HP LaserJet Enterprise M609
• HP LaserJet Enterprise MFP M631
• HP LaserJet Enterprise MFP M632
• HP LaserJet Enterprise MFP M633
• HP Color LaserJet Enterprise M652
• HP Color LaserJet Enterprise M653
• HP LaserJet Enterprise MFP M681
• HP LaserJet Enterprise MFP M682
• HP LaserJet Enterprise M507
• HP LaserJet Managed E50045
• HP LaserJet Managed E50145
• HP LaserJet Managed E50145
• HP LaserJet Managed MFP E52645
• HP Color LaserJet Managed E55040
• HP PageWide Managed Color E55650
• HP Color LaserJet Managed E57540
• HP LaserJet Managed E60055 / 65 / 75f
• HP LaserJet Managed E60155 /65 / 75
• HP LaserJet Managed MFP E62555 / 65 / 75
• HP LaserJet Managed MFP E62655 / 65
• HP Color LaserJet Managed E65050 / 60
• HP Color LaserJet Managed E65150 / 60
• HP Color LaserJet Managed MFP E67550 / 60
• HP Color LaserJet Managed MFP E67650
• HP LaserJet Managed MFP E72425 / 30
• HP LaserJet Managed MFP E72525 / 30 / 35
• HP PageWide Managed Color E75160
• HP Color LaserJet Managed E75245
• HP Color LaserJet Managed MFP E77422 /28
• HP PageWide Managed Color MFP E77650 / 60
• HP Color LaserJet Managed MFP E77822 / 25 / 30
• HP LaserJet Managed MFP E82540 / 50 / 60
• HP Color LaserJet Managed MFP E87640 / 50 / 60
• HP PageWide Managed Color P75250
• HP PageWide Managed Color P77440
• HP PageWide Managed Color MFP P77940 / 50 / 60
• HP PageWide Managed MFP P77740 / 50 /60
• HP PageWide Pro Color 755
• HP PageWide Pro Color MFP 774
• HP PageWide Pro Color MFP 779
2.1June 14, 2019Added section "HP PageWide Enterprise Printers and multifunction printers" TOC section in SMB version 2 and SMB version 3
Removed from SMB 1 only
• HP Officejet Pro X451dn Printer
• HP Officejet Pro X451dw Printer
• HP Officejet Pro X551dw Printer
Added to SMB version 2 and SMB version 3
• HP Officejet Pro X476dn MFP
• HP Officejet Pro X476dw MFP
• HP Officejet Pro X576dw MFP
• HP Officejet Pro X451dn Printer
• HP Officejet Pro X451dw Printer
• HP Officejet Pro X551dw Printer
• HP PageWide 352dw Printer
• HP PageWide Pro 452dw Printer
• HP PageWide Pro 552dw Printer
• HP PageWide Pro 750
Moved to section "HP PageWide Enterprise Printers and multifunction printers" TOC section in SMB version 2 and SMB version 3
• HP PageWide Enterprise Color 556
• HP PageWide Enterprise Color MFP 586
• HP PageWide Enterprise Color 765
• HP PageWide Enterprise Color MFP 780
• HP PageWide Enterprise Color MFP 785
2.2Added to SMB version 2 and SMB version 3
• HP LaserJet Pro M305
• HP LaserJet Pro M404
• HP LaserJet Pro M405
• HP LaserJet Pro MFP M329
• HP LaserJet Pro MFP M428
• HP LaserJet Pro MFP M429
• HP Color LaserJet Pro M454
• HP Color LaserJet Pro MFP M479
2.3March 2, 2021Added printers for SMB version 3 support as per CDD request #4960. Includes LaserJet Enterprise and Managed Flow printers.

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