Audio Authority Series 1580 Intercom Systems

THE COMPLETE 1-ON-2 SOLUTION

Installer's Reference Guide

Introduction

Audio Authority Series 1580 Intercoms provide clear two-way communication for retail service businesses. The system is comprised of a Model 1580 Counter Station (without handset) or 1580H (with handset) and a Model 1583 Dual Lane Station, offering a complete 1-on-1 or 1-on-2 audio solution for drive-up and other customer service applications. The 1580 Series is limited to 1-on-2 configurations and cannot be integrated with Series 1500 Counter Stations, Lane Stations, or Hubs.

One-way or two-way video can be added using a Model 1581 (inbound only) or 1582 (two-way) Counter Video Add-on and a Model 1584 Video Matrix. The 1584 supports Model 1585 Customer Audio/Video Stations or third-party video cameras and monitors on the customer side.

System Configurations

Series 1580 System Components

Component Model
Counter Audio Station 1580
Counter Audio with Handset 1580H
Inbound Video Add-on 1581
Two-way Video Add-on 1582
Dual Lane Station 1583
Video Matrix 1584
Customer Audio/Video Station 1585

Accessories

Accessory Model
Surface-Mount Customer Handset 1540
Flush-Mount Customer Handset 1541
Wireless Counter Headset 1542
Traffic Sensor 1547
Traffic Sensor Adapter 1589
Field Setup LCD 1550
Universal 1-Amp Power Supply 571-013
5-Amp Power Supply for Heated 1585 571-020
Gooseneck Counter Microphone 631-026
Color Chip Kit 761-311
Lane Microphone kit 631-029
Lane Speaker (3 in.) 631-030

Audio Installation

Audio Installation with 1580S or 1580HS Kits

The 1580S Kit includes a Model 1580 Counter Station, a Model 1583 Dual Lane Station, and a 571-013 power supply. The 1580HS Kit is identical but includes a 1580H Counter Station with a handset. Additional lane microphones, speakers, call button switches, and shielded cable for customer positions or drive-up lanes must be purchased separately.

Figures 3 and 4 illustrate typical wiring. Connect each LANE port of the 1583 Dual Lane Station to its respective microphone, speaker, and call button using shielded, paired cable with an overall shield, as detailed in the Lane Cable section (page 5). Mount the 1583 under the counter or in a nearby location.

Cable Requirements: Use shielded, paired cable for connections between the Lane Station and lane devices (speaker, microphone, call button, etc.). Four pairs of 18 AWG cable are suitable for most installations. Three-pair cable suffices for basic audio and call functions, but more conductors are needed for pneumatic blower motor sensing, traffic sensors, or dry relay contacts.

The cable must have an overall foil shield. Connect the drain wire to the Common (#8) terminal on each Lane station block. On the customer end, the drain wire must be cut off and not connected. For proper grounding, connect one of the Lane Common terminals to a reliable ground source (e.g., an electrical box or metallic structure) using the supplied green ground wire, which can be extended if necessary.

Audio Counter Station Assembly

Install the supplied gooseneck microphone onto the 1580 Counter Station by plugging it into the rear jack, tightening the hex nut, and securing the rubber boot. If a handset is included, plug it into the bottom jack, route the coil cord through the housing notch, and place the handset on its cradle.

The color chip array under the keypad cover can be rotated to select black/red or yellow/red Lane keys. To do this, remove the keypad cover by loosening the four corner screws, rotate the chip array, and replace the cover. Custom colors can be achieved by replacing chips from the 12-color chip array (761-311, sold separately).

Figure 1. Audio Kits. A diagram illustrates two audio kit configurations: the 1580S Kit (1580 Counter Station, 1583 Dual Lane Station, power supply) and the 1580HS Kit (1580H Counter Station with handset, 1583 Dual Lane Station, power supply).

Figure 2. Shows options for audio input/output: the built-in gooseneck microphone, an optional handset, or a wireless headset.

The counter station power port is used only when the 1583 is not near an AC power outlet, or when both stations require power due to excessive distance.

Figure 3. Typical audio only system with optional handsets installed. This wiring diagram shows the Counter Station (1580H) connected via CAT 5/6 UTP to the Dual Lane Station (1583). The Dual Lane Station then connects to Lane 1 and Lane 2 components (microphone, speaker, call button, handset) using shielded, paired cable and CAT 3 cable for the handset.

Lane Cable Information

Lane Cable

Use shielded, paired cable with three to six twisted pairs to connect the Model 1583 Dual Lane Station to lane devices like microphones, speakers, and call buttons. Allocate one pair for the microphone and one for the speaker to ensure audio quality. Remaining conductors can be used for shared ground functions (Figures 3 and 4). Refer to page 15 for more detailed diagrams.

1583 Wiring Notes

Recommended Lane Device Cables for 1583

The following table lists recommended shielded, paired cables for lane audio and other devices:

BRAND 22 GAUGE (50 feet maximum) 18 GAUGE (125 feet maximum) 16 GAUGE (250 feet maximum)
3 PAIRS 4 PAIRS 6 PAIRS 3 PAIRS 4 PAIRS 6 PAIRS 3 PAIRS 4 PAIRS
Belden 5542FE 5543FE 5545FE 5342FE 5343FE 5345FE 1528A 1584A
General Cable C0551A C0552A C0553A C0561A C0562A C0563A
Alpha Wire 6418 6419 6420 6428 6429 6430
Consolidated 6703-CL 6704-CL 6706-CL 6753-CL 6756-CL

Figure 4. Shielded, paired cable (four-pair in this example) for connecting Lane Station terminals to audio and other lane devices. This diagram shows the cable connections from the Lane Station to microphone, speaker, call button, common, traffic sense, and blower mute. It also illustrates the drain wire and shield connections.

Model 1583 Dual Lane Station Diagram. The terminal block layout for the Model 1583 Dual Lane Station is shown, detailing connections for Lane 1 and Lane 2, including microphone, speaker, call button, traffic sense, blower, common, N.O. contacts, and handset. Program audio connections and level control are also indicated.

Video Installation

Video Installation with 1581S or 1582S Kits

Video capabilities can be added to an audio-only system using kits that include a Model 1581 (one-way video) or 1582 (two-way video) add-on, a Model 1584 video matrix, and a 1-amp power supply. Model 1585 Customer A/V Stations or third-party video cameras and monitors, along with the necessary Cat 5e/6 or coaxial cable, are purchased separately.

Assemble the 1581 or 1582 Video Add-on to the rear of the 1580 Counter Station base using the provided screws. Adjust the angle and height of the video head using the support column knobs.

Mount the 1584 on the wall near the 1583 Dual Lane Station and connect it to the 1581 or 1582 Counter Video unit and the 1583. Connect lane video cameras, monitors, and Model 1585 Customer Stations to their respective ports on the 1584. When preparing Category 5 cable for Model 1585 video connections, use EIA 568B specifications for wire assignment. Refer to page 15 for wiring details.

Figure 5. Video Kits. Diagrams illustrate two video kit configurations: the 1581S Kit (1581 one-way video add-on, 1584 Video Matrix) and the 1582S Kit (1582 two-way video add-on, 1584 Video Matrix). Associated counter and lane stations are shown.

Figure 6. Video configuration with handset on Lane 2. This wiring diagram shows a video setup with a 1580H Counter Station, 1583 Dual Lane Station, and 1584 Video Matrix. It details connections for Lane 1 audio (microphone, speaker, call button), Lane 1 video (camera, monitor), and Lane 2 audio/video. It also shows connections for a 1585 Heated station and a separate handset.

Lane Video Wiring

Figure 7. Model 1584 Video Matrix wiring. This diagram illustrates the wiring for the Model 1584 Video Matrix, showing connections for monitors, cameras, DVRs, counter stations (1580/1582), lane stations (1581/1582, 1585), and program video sources.

Model 1585 Customer Station Installation

Model 1585 Customer Stations connect via Category 5 cable from a 1584 Video Matrix and multi-paired cable from a 1583 Dual Lane Station. Connect lane cable conductors to the microphone, speaker, and call button terminals inside the 1585. Additional terminals support control functions from the Model 1583.

If a Model 1541 armored handset is added to the 1585, remove the knockout on the right side panel, mount the 1541 with fasteners, and run a Cat 3 modular cable from the 1541 to the respective Handset port on the 1583 Dual Lane Station.

Figure 8. Model 1585 Customer A/V Station. This diagram shows the external connections for the Model 1585 Customer A/V Station, including call button, camera, microphone, monitor, and speaker.

Figure 9. Terminal block inside 1585 for connecting 1583 shielded cable devices. This illustration details the terminal block inside the Model 1585, showing connections for microphone, speaker, call button, traffic sense, blower, common, and N.O. contacts, linking to the 1583 Dual Lane Station. Video display, camera, and handset are wired separately.

Program Audio/Video Connection

To play audio or video program content at customer positions when lane stations are on HOLD or idle, connect the source player or PC to the Program Input ports on the 1583 and 1584. Program audio level can be adjusted manually on the 1583. Program audio for a specific lane can be muted during idle periods (but still heard on HOLD) using the 1550 Program Audio Abate setting (page 14).

Figure 9. Connect a stereo audio source to the 1583 and/or an A/V source to 1583 and 1584 using composite video. This diagram shows connections from DVD players or PCs to the system for audio and composite video.

If the program video source is a PC, a composite video card or external converter is required. The Audio Authority Model 1361 is an adapter for converting VGA to composite video.

Traffic Sensors

Using Third Party Traffic Sensors

The 1583 Dual Lane Station provides a contact (Pin 6) for third-party traffic sensing devices. Connect the device to pin 6 and the common ground wire (Pin 8).

Using Model 1547 Traffic Sensors

The 1583 Dual Lane Station connects to Audio Authority's Model 1547 traffic sensors via the 1589 adapter. Connecting to the 1583 flash port alerts the operator with a call tone when a vehicle triggers the sensor. An in-line coupler and Cat 5 cable can extend the sensor range.

Model 1583 Dual Lane Station Diagram with Sensor Connections. The terminal block layout for the Model 1583 Dual Lane Station is shown again, with specific callouts for connecting third-party traffic sensors and Model 1547 traffic sensors via the 1589 adapter and Cat 5 extension.

Basic Calibration and Testing

Verify successful power-up and connections by checking the following:

Video Systems Only

Self-Setup Mode Adjustments

The 1580's self-setup mode allows adjustment of certain features. Advanced features require the 1550 Field Setup Display (see page 12).

To enter self-setup mode, touch and hold the Setup key (without a 1550 connected). Lights next to Camera Up/Down and Volume Up/Down will illuminate.

Figure 11. 1580 Counter Station (Underside). This diagram indicates the locations of the RX (Inbound Handset Audio) and TX (Outbound Handset Audio) knobs.

Troubleshooting Tips

Acoustical Coupling (Feedback)

Audible Hum

Deal Drawer Issues

No Inbound/Outbound Video or Poor Video Quality

Lane Keys Don't Respond

Counter Station Lights Remain in 'Burn in' Pattern

Lane Microphone Doesn't Work

Wind Noise

Place a small plug of 3M Scotchbrite™ material in the microphone opening to reduce wind noise. For optimal results, use Audio Authority microphones (631-029) and speakers (631-030).

Operation

The 1580 Series Intercom is operated via touch-sensitive keys on the Counter Station keypad. Tasks like answering calls, ending calls, and placing customers on HOLD are detailed in the Operator Guide (page 11).

Figure 12. Counter Station Keypad. This diagram labels the keys: Camera Up/Down, Mirror, Setup, Lane Keys (Lane 1, Lane 2), Volume Up/Down, Hold, and Privacy. It also describes the function of each key.

Operating Remote Devices

The 1580 can be wired to operate a remote latch or door. Two options are available:

Using a Wireless Headset or Handset

The 1580 and 1580H systems switch between the built-in speaker/microphone, the 1580H handset, and an optional wireless headset. Deactivate wireless headsets between interactions to conserve battery life.

Answering a Call

Putting a Call on HOLD

Picking Up a Call from HOLD

Operator Guide

This section summarizes Counter Station operations.

Green Lane Key Lights

Counter Station Operations

Wireless Headset Operations

Handset Operations

Counter Station Video Adjustments

Adjust Ringtones and Ringer Volume

Adjust Counter Station Handset Volume (1580H)

Advanced Calibration and Setup

Using the 1550 Field Setup Display

The Model 1550 is a device for displaying and enabling advanced setup menus and settings for Series 1500/1580 Intercom Systems. Basic SETUP MODE can be accessed by touching SETUP without the 1550. Connect the 1550 Field Setup Display to the RJ-45 jack on the underside of the Counter Station (near the right front edge). Upon connection, the 1550 displays "SERIES 1500 EQUIPMENT CALIBRATION PLATFORM".

Figure 13. 1550 Field Setup Display. An image of the Model 1550 Field Setup Display shows its screen displaying "SERIES 1500 EQUIPMENT CALIBRATION PLATFORM".

Figure 14. Using the Keypad for Setup Navigation. A diagram illustrates the keypad navigation for setup using the Counter Station keys: CAMERA selects next/previous lane, VOLUME moves the cursor, and SETUP enters/confirms.

1580 Counter Station (Underside) Diagram. Shows the location of the recessed RJ-45 jack for the 1550 Field Setup Display.

Setup Mode Operation

Setup Menu Map

The menu structure includes:

  1. SYSTEM PARAMETERS: Includes settings like Blower Motor Delay, Power Save Delay, Lane Mirror Disable, Traffic Sensor Tone, Background Threshold, and Allow Video Scroll.
  2. LANE PARAMETERS: Options include Single Lane, Auto-Select 1 Lane, All Lanes, and Cancel. This menu allows lane selection for configuration.
  3. TELLER PARAMETERS: Options include Key Assignment and Allow Handsfree.
  4. SET DEFAULTS: Options to Cancel or set Factory Defaults.
  5. EXIT: Options to Cancel, Exit and Save, or Exit Without Saving.

Lane Parameters Note: A lane selection menu appears before configuring lane-specific settings. Select SINGLE LANE or AUTO-SELECT 1 LANE, then SETUP, then the desired lane, and finally SETUP again. Use PRIVACY to save and exit.

Power User Tips

Advanced Configuration Example

To enter the configuration menu, connect a 1550 Field Setup Display to the 1580 Counter Station's underside jack and hold the SETUP key for one second.

Adjust Audio Levels

  1. Select 2:LANE PARAMETERS
  2. Select 2:AUTO-SELECT 1 LANE
  3. Select Lane 1 or 2.
  4. Touch SETUP to confirm.
  5. Set inbound audio level: Select 1:INBOUND VOLUME LVL, use VOLUME keys to adjust, then touch PRIVACY to return.
  6. Set outbound audio level: Select 2:OUTBOUND VOLUME LVL, use VOLUME keys to adjust, then touch PRIVACY to return.
  7. Adjust open loop gain: Select 3:OPEN LOOP GAIN, use VOLUME keys to adjust, then touch PRIVACY to return.
  8. Use CAMERA UP/DOWN keys to adjust next/previous lane station.

Configure Key Assignment

  1. Select 3:TELLER PARAMETERS
  2. Touch SETUP
  3. Select 1:KEY ASSIGNMENT
  4. Use VOLUME keys to select the lane to be assigned.
  5. Touch any lane key to assign the selected lane to that key.

Exit Setup

  1. Hold SETUP for one second to jump to the EXIT menu.
  2. Select 2: EXIT AND SAVE.
  3. Touch SETUP to exit.

Setup Definitions

Parameter Description
BLOWER MOTOR DELAY Period between blower disengagement and microphone audio un-mute (when enabled and blower mute connections are installed).
POWER SAVE DELAY Time the system must be idle before entering Power Save (LCD sleep).
LANE MIRROR DISABLE OFF: Idle Lane Stations display their own camera output. ON: Idle Lane Stations do NOT display their own camera output (customers see a blank screen or program video).
TRAFFIC SENSOR TONE Select a unique ringtone for traffic sensor events. 0 = no ringtone; 1 = use Lane Station Ringtone Override.
BACKGRND THRESHOLD Adjustment for background audio level rejected by the Counter Station microphone. 0 = no rejection.
ALLOW VIDEO SCROLL Counter Station monitor rotates between lane camera views and wide angle camera when no lane is active.
SINGLE LANE Configure lane without live audio; useful when lanes are not in use or audio is not required for adjustments.
AUTO-SELECT 1 LANE Configure lane with live audio (using an assistant at the Lane Station); useful for adjusting audio levels.
INBOUND VOLUME LVL Adjust volume of customer's voice heard at the Counter Station.
OUTBOUND VOLUME LVL Adjust volume of operator's voice heard at the Lane Station.
OPEN LOOP GAIN Adapts to acoustic environments. Lower for environments with high microphone/speaker coupling; increase to hear more of the customer.
HANDSET MIC LVL Inbound handset volume level adjustment (customer's voice).
HANDSET SPKR LVL Outbound handset volume level adjustment (operator's voice).
RINGTONE OVERRIDE Select a unique ringtone for the Lane Station(s). 1 = no override; other keys represent unique tones overriding Counter Station settings.
HALF DUPLEX ONLY Enables 'push-to-talk' operation for high background noise locations.
PGM AUDIO ABATE ON = Program Audio heard ONLY when lane is on hold. OFF = Program Audio heard when lane is idle OR on hold.
RELAY OPERATION Configures 1583 relay contacts (positions 9 & 10) to close using the HOLD key (touch/hold) or when the lane is selected.
KEY ASSIGNMENT Redefines lane selection keys. Select lane number using VOLUME keys, then touch the key to assign.
FIRMWARE UPGRADE Updates system component firmware. Contact Audio Authority Technical Support.

Appendix: Multi-Pair Cable Termination

Lane Wiring, Five Devices

Use 4-pair shielded, paired cable for up to five devices. Always use one pair for mic (+/-) and speaker (+/-). Other devices share a common. ALWAYS TRIM THE DRAIN WIRE AT THIS END.

Diagram: Shows wiring for Microphone, Speaker, Call Button, Common (Shared), Traffic Sense, Blower Mute from a Dual Lane Station via shielded cable, with drain wire cut at the customer end.

Lane Wiring, Three Devices

Use 3-pair shielded, paired cable for up to three devices. Always use one pair for mic (+/-) and speaker (+/-). The other pair can be used for blower mute, traffic sensor, or call button. ALWAYS TRIM THE DRAIN WIRE AT THIS END.

Diagram: Shows wiring for Microphone, Speaker, Call Button from a Dual Lane Station via shielded cable, with drain wire cut at the customer end.

Cat 3 Cable Fabrication (For 1540 or 1541 Lane Handset)

Use 3-pair Category 3 cable for customer handsets. Terminate each end with an RJ-12 plug. One end is terminated opposite (mirror image) to the other.

Diagram: Shows RJ-12 pinouts for Handset Jack and Dual Lane Station Jack, noting opposite pinouts and crossed-over wiring.

Cat 5 Cable Fabrication

Cat 5e or Cat 6 UTP cable can connect Series 1580 components, except where shielded twisted-pair is required. Terminate Cat 5e/6 cables with RJ-45 modular plugs using the EIA 568B pinout (paired 1-2, 3-6, 4-5, 7-8). Pre-made network cables are suitable for shorter runs. Test all cables with a network cable tester.

Diagram: Shows RJ-45 pinouts for Cat 5e/6 cable, noting that cables are wired the same on both ends (not crossed over).

Warnings and Liability

Warnings

Liability Statement

Audio Authority has made every effort to ensure this product is free of defects. Audio Authority cannot be held liable for the use of this hardware or any direct or indirect consequential damages arising from its use. It is the user's responsibility to ensure the hardware is suitable for their requirements and installed correctly. All rights are reserved. No part of this manual may be reproduced or transmitted by any form or means electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the written consent of the publisher.

Audio Authority reserves the right to revise its hardware and software to modify and improve its products where necessary or desirable. Audio Authority and the Double-A Symbol are registered trademarks of Audio Authority Corp. Copyright June, 2010. All third-party trademarks and copyrights are recognized.

Contact Information

Audio Authority

2048 Mercer Road, Lexington, Kentucky 40511-1071 USA

Phone: 859-233-4599 • Fax: 859-233-4510

Customer Toll-Free USA & Canada: 800-322-8346

Website: www.audioauthority.com

Email: support@audioauthority.com

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