Realme RMX3241 Important Information Guide

Service Terms

Thank you for choosing realme. We offer comprehensive warranty services in accordance with national laws and regulations. In case of any conflict, national policies will prevail.

• Within 24 months of purchase, normal use failures are covered for maintenance. Accessories like chargers, data cables, and earphones have a 12-month warranty.
• A valid purchase invoice, indicating the device's serial and/or IMEI number, is required for warranty claims.
• If the invoice and/or warranty card are lost, a 24-month warranty service will be provided starting from the 90th day after the device's manufacture date, provided a photocopy can be supplied.
• The warranty does not cover other product accessories such as user manuals or warranty cards.
• Warranty service is only provided in the country of original purchase.

In Australia: Goods are guaranteed under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other foreseeable loss or damage. You can also have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.

Warranty Instructions and Conditions

Your warranty is valid under normal device usage. The following conditions are excluded from free warranty, but repairs may be available at your cost:

• Expired warranty period.
• Damage caused by human factors, improper operating environment, or failure to follow the user manual.
• Unauthorized disassembly, repair, or modification by the customer or an unauthorized repairer.
• Damage caused by force majeure (e.g., floods, fires, earthquakes, lightning).
• Inability to provide the warranty card and valid proof of purchase, or if the product model and IMEI do not match or are altered.
• Natural wear and tear (e.g., casing, keypad, display screen, antenna).
• Faults, damages, or defects not caused by realme.
• Damaged or unrecognizable barcodes and warranty labels.

Other Conditions:

• External damages (wear, tear, scratches) are not covered.
• Faults caused by internet or wireless information service providers are not covered.
• Verbal promises by dealers that contradict the warranty policy are not covered.

For products requiring repair due to liquid infiltration or significant human-induced damage, realme service centers will provide a quote.

All replaced components, parts, and accessories during the warranty period become the property of realme.

Sending and Collecting the Device for Repair

• Complete the realme Mobile Phone Repair Form with clear, valid information (name, address, phone number, fault symptoms).
• Backup your data: Before sending your device for repair, back up all information and data (contacts, messages, pictures) and delete them to prevent loss or damage. realme is not responsible for data loss, damage, or leakage. Ensure the legality of your data. realme respects your privacy and will not transmit, backup, or examine your data unless necessary for service provision.
• Present the realme Repair Service Form for collection. If the customer copy is lost, report the loss with valid personal identification before collecting the phone.

Statement and Security Information

Please read all instructions and security information before using your realme handset. Keep this guide for backup. Detailed instructions are also available as an electronic file on the handset. For the latest information, visit www.realme.com.

Operating Environment:

• Suitable operating temperature: 0°C to 35°C.
• Storage temperature: -20°C to 45°C.
• Avoid using the handset near telephones, televisions, radios, and office automation machines.
• Charge the handset between 5°C and 35°C to maintain battery performance. Flash charging may not function below 15°C or above 35°C.

Using unauthorized system modifications may lead to security risks. realme does not provide support or take responsibility in such cases.

Battery Precautions:

• Do not weld battery terminals.
• Do not press or pierce the battery with sharp objects.
• If battery liquid contacts skin or clothes, wash immediately with water or seek medical help.
• Cease use if the battery shows abnormalities (high temperature, discoloration, distortion, bulging, leakage).
• Avoid battery liquid contact with eyes; wash immediately or seek medical help if serious.
• Do not disassemble or modify the battery.
• Keep the battery away from fire, heaters, or high-temperature places.
• If battery leakage or strange smell occurs, move it away from open flames.
• Keep the battery away from moisture.
• Do not place the battery in direct sunlight or high-temperature areas.
• Do not use the battery with a high-voltage power supply.
• Batteries wear out over time; dispose of them according to local regulations.
• Caution: Risk of explosion if the battery is replaced with an incorrect type.
• Warning: Do not charge the battery for over 12 hours.

Other Matters of Attention:

• The adapter should be installed near the equipment and be easily accessible.
• Discontinue use and contact a realme Service Center if any part of the product is cracked or damaged.
• To prevent hearing damage, do not listen at high volume levels for extended periods.

Regulatory Information

CE Certification Information (SAR)

This device is designed to comply with radio frequency (RF) energy emission limits set by the Federal Communications Commission (FCC). SAR testing is performed at the highest certified power level. Actual SAR levels may be lower due to power level adjustments based on network proximity.

The Specific Absorption Rate (SAR) limit set by the FCC is 1.6W/kg.

This device complies with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and has been tested according to IEEE1528 standards.

FCC ID: 2AUYFRMX3241. SAR information for this model is available on the FCC website (www.fcc.gov/oet/ea/fccid).

For body-worn operation, maintain a separation distance of 15 mm from your body. Use belt clips or holsters without metallic components.

5G WIFI Statement:

The device is restricted to indoor use when operated in the 5150MHz-5350MHz frequency range to reduce potential interference.

EU Declaration of Conformity (DoC):

This wireless device complies with the essential requirements and other relevant provisions of Directive 2014/53/EU. The full text is available at www.realme.com/global/support/eu-declaration.

Waste Electrical and Electronic Equipment (WEEE):

This symbol indicates that the product and its battery should be disposed of separately from household waste according to local laws. Users can give the product to a competent recycling organization. Proper recycling protects human health and the environment. realme encourages customer cooperation in reducing environmental impact.

FCC Regulations:

This mobile phone complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.

This equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. There is no guarantee that interference will not occur in a particular installation. If interference occurs, try to correct it by reorienting the receiving antenna, increasing separation between equipment and receiver, connecting to a different circuit, or consulting a dealer/technician.

FCC Note: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.