Urban Utilities Developer Services Application Portal Quick Reference Guides

How to submit an application

The Developer Services Portal allows you to lodge the following applications:

• Standard Connection
• Non-Standard Connection
• Services Advice Notice (SAN)

You can now:

• Upload one or multiple supporting documents per category
• Download all documents per application

GET STARTED: Click the Start an Application button on the Welcome screen.

Steps:

1. Select the application type from the drop-down box (e.g., Standard Connection). View the guidance text under the application type before clicking the Start button.
2. When you are ready to begin, click Start.
3. Going through the application stages, you have the option to complete and move to the Next stage, go back to the Previous stage, or click on the Save and exit button to resume the application at another time. Guidance text is provided at each stage to assist you.
4. All the information you provided during the application is consolidated in the Summary where you can check your application before clicking on the certification box and then the Submit button.
5. After submitting the application, you can view its progress in the application workflow.
6. Next, you are required to pay any outstanding fees. Click the Pay My Application Fees button to go directly to the payment gateway.
7. Note: You can check your application status or stage at any time by going to Application in Progress in the banner at the top of the page.

Document Requirements:

Development Site plan (mandatory): Please upload as a PDF, a detailed site plan containing:

• Property boundaries and lengths
• Location of all existing and planned buildings on the site
• Location of electricity supply (overhead or underground)
• Indication of any other structures (e.g., driveways) that may impact service location
• Preferred location of new water meter (if any)
• Preferred location of connection point for wastewater service (if any)
• Identification of which lot relates to house and house #2 (if relevant for a two-lot sub-division)

Owner's consent (mandatory): Must upload a signed copy of the Property Owner's Consent Form (as a PDF).

To add multiple documents/attachments, select your first document category, upload your file, and select submit. Then select another document category and repeat the process for each document.

Quick Tip When Uploading Multiple Documents

When uploading supporting documents to your application, you can now upload multiple documents per drop-down category.

1. Select the relevant Document Category from the drop-down list.
2. You can either Drag and Drop your files from a file window to the upload area or use the Upload Files button.
3. When you click on the Upload Files button, a pop-up window appears for you to find the location of your supporting files.
4. Press the CTRL key on your keyboard and select multiple files, then click Open.
5. Click the Submit button.

Your files have now been uploaded to the portal.

Addressee for Charge Notices and Tax Invoices

How to Apply as an Owner or Agent

Who is an Owner? Registered property owner/s.

Who is an Agent? Authorised by the property owner as lawfully responsible for the water approval application, such as a consultant or other third party.

Note: The Property Owner and Agent listed in the application must match the uploaded Property Owners Consent Form (not required for Services Advice Notice).

Please refer to the adjacent table and following quick reference guides for instructions to ensure you have the correct billing addressee for your application.

You can view the Charge Notices and Tax Invoices by downloading them in the Documents tab in your application. (Note: Charge Notices will be available after you submit the application, and Tax Invoices will be available after payment is made).

Who is a Billing Entity? A Billing Entity is the addressee on Charge Notices and Tax Invoices.

Note: Only one Property Owner and one Billing Entity (when required) can be selected per application.

* In the event where the Property Owner submits the application and decides they want a third party (Agent) to handle the application on their behalf, please contact developmentenquiries@urbanutilities.com.au

** In the event where you need to change the Billing Entity, please follow the How to Add/Update the Billing Entity quick reference guide.

How to Apply as an Owner – No Other Contact

1. In the Applications Contacts tab, click on the Edit button to update your details.
2. In the pop-up screen, click on the Property Owner checkbox.
3. Click the Save button.

Please do not click the Billing Entity checkbox as the system automatically has you as the contact who will receive the Charge Notices/Tax Invoices.

Your Charge Notice and Tax Invoice will be addressed to: Property Owner, Property Owner address.

Throughout the application stages, you can view any documents that are uploaded (including Charge Notices and Tax Invoices/Receipts) by clicking on the Documents tab and clicking the download button next to the relevant document.

How to Apply as an Agent and Add Property Owner

1. In the Applications Contacts tab, click on the Edit button to update your details.
2. Click on the Add button to add a new contact to your application.
3. In the pop-up screen, add Property Owner information and click on the Property Owner checkbox.
4. Click the Save button.

Please do not click the Billing Entity checkbox as the system automatically has you as the contact who will receive the Charge Notices/Tax Invoices.

Your Charge Notice and Tax Invoice will be addressed to: Property Owner C/- Agent, Agent Address.

Throughout the application stages, you can view any documents that are uploaded (including Charge Notices and Tax Invoices/Receipts) by clicking on the Documents tab and clicking the download button next to the relevant document.

How to Apply as an Agent, Add a Property Owner and Other Contact as Billing Entity

1. In the Applications Contacts tab, click on the Edit button to update your details.
2. Click on the Add button to add new contacts to your application.
3. In the pop-up screen, add Property Owner information and click on the Property Owner checkbox. Click the Save button. They will receive an email notification.
4. In the pop-up screen, add the 3rd party contact details (e.g., Developer) and click on the Billing Entity checkbox.
5. Click the Save button.

Your Charge Notice and Tax Invoice will be addressed to: Billing Entity, Billing Entity Address.

Throughout the application stages, you can view any documents that are uploaded (including Charge Notices and Tax Invoices/Receipts) by clicking on the Documents tab and clicking the download button next to the relevant document.

How to Add/Update the Billing Entity

You can nominate another contact as the Billing Entity during the application process, or after you have submitted an application.

A Billing Entity is the addressee on Charge Notices and Tax Invoices.

The Billing Entity can be changed at any time.

Note: Only one Property Owner and one Billing Entity can be selected per application.

1. During the application process, click on the Add button to add a new contact to your application.
2. In the pop-up screen, click on the Billing Entity checkbox.
3. Click the Save button.

You can now view which contact is the Property Owner and which contact is the Billing Entity.

Throughout the application stages, you can update the Billing Entity by clicking on the Application Contacts tab and using the drop-down box per contact to Edit the application details.

Note: Remember to uncheck the details from the contact who is not the Property Owner or Billing Entity.

Click the Save button.

How Do I Respond to an Information Request?

You will receive an email notification.

Log into the portal and action the information request.

1. Log into the portal and click on the Information Requests tab.
2. Select the Info Request hyperlink.
3. Review the Information Request and note the instruction on how to respond (shown on the green help text).
4. Enter your response below by first clicking the Edit button under the 'Customer Response' heading and then typing in your response details before hitting Save.
5. To attach any supporting documents, please select the Supporting Documents heading and upload any required documents. Select the relevant Document Category and click on the Upload files button. Click on the Submit button. Any documents uploaded here will be able to be viewed via the Documents tab in the application.
6. Once your full response is complete, click the Response Complete checkbox and hit Save.

Urban Utilities will then review your response.

You have now responded to the Information Request.

How to Request an Amendment to a Decision Notice

You can request an amendment to a decision notice for Standard and Non-Standard applications that have passed the Fees Due stage.

1. If you want to request an amendment to a decision notice, click on the Request an Amendment to Decision Notice button.
2. In the pop-up screen, add your comments to the Amendment to Decision Notice Details field and upload relevant documents to the associated Document Category.
3. Click the Save button.

The application moves back to the Awaiting Fee Payment Stage and a fee is added automatically. The details of the Amendment to Decision Notice are also shown in the application details section.

You can pay fees via the portal, or download the Charge Notice and pay via alternative methods (e.g. Bpay).

When fees are paid, the stage moves to Check for Completeness for internal review. When assessed, the application will move to the appropriate stage to continue the process.

How to Request a Design Amendment

You can request a design amendment for Non-Standard – Major applications only.

1. If you want to request a design amendment, click on the Request Design Amendment button. (Note: This button will not be available at all stages.)
2. In the pop-up screen, add your comments to the Design Amendment Details field and upload relevant documents to the associated Document Category.
3. Click the Save button.

The application will now move back to the Design Check for Completeness Stage. The details of the Design Amendment are also shown in the application details section.

Urban Utilities will assess the request and carry out Design Check for Completeness. As part of this process, Urban Utilities will add a fee and move the stage to Design Assessment, and you will receive an email notification to pay the fees.

You can pay fees via the portal, or download the Charge Notice and pay via alternative methods (e.g. Bpay).

When fees are paid, Urban Utilities will assess the request and take the next set of actions.

How to Request an Extension of Currency

You can request an extension of currency in Standard and Non-Standard applications after the Fees Due stage.

1. Open the application and click on the Request Extension of Currency button.
2. In the pop-up screen, add your comments to the Extension of Currency Request Details field, add a date to the Projected Completion Date field, and upload relevant documents to the associated Document Category.
3. Click the Save button.

The application will now move back to the Awaiting Fee Payment Stage and a fee is added automatically. The details of the extension of currency are also shown in the application details section.

You can pay fees via the portal, or download the Charge Notice and pay via alternative methods (e.g. Bpay).

Urban Utilities will assess the request and carry out the next set of actions. When finalised, the Request Extension of Currency button is no longer visible.

How to View My Audits

You can view audits for your Non-Standard applications.

1. Open your Non-Standard application and click on the Audits tab.
2. Here you will see the Audits component.
3. Click on the Audit name link to open and view the Audit record details.
4. You can view information in the Details tab, Issues tab, or the Supporting Documents tab.
5. The Supporting Documents tab is the place where documents related to an Audit can be viewed and downloaded by you at any time.

How to View Issues from Audits

You can view issues for your Non-Standard applications.

You can view issues via an Audit link, or from the Issues component.

1. Open your Non-Standard application and click on the Audits tab.
2. Here you will see the Audits component.
3. Click on the Audit name link to open and view the Audit record details.
4. You can view information in the Details tab, Issues tab, or the Supporting Documents tab.
5. You can view information in the Issues tab. Click on the Issue Name to view the details of the issue linked to the Audit record. A banner information on how to respond to an issue is also present in this screen. You can also upload any required documents.
6. The Supporting Documents tab is the place where documents related to an Audit can be viewed and downloaded by you at any time.

How to Register as a Business Entity

You can register as a Business Entity.

1. Go to the Developer Services Applications Portal and click the Register here button to Register a Business Entity.
2. Select the Business tab and enter the business details (Business Name, ABN, password). Click the Sign Up button. (Note: You cannot use an existing ABN that is current in the system.)
3. Enter the business address details and phone number in the pop-up box.
4. Click the Save button.

You have now successfully registered your Business.

Note: If you try to use an existing ABN that is in the system, the above error will appear, and you will not be able to continue with the registration process.

How to Administer Business Account Access

You can add users to your Business account.

You can also disable users from your Business account.

1. Log into the Developer Services Application Portal and click on the Update My Profile tab.
2. To onboard a new user, click on the New button in the Contacts component.
3. Fill in the New Contact details and click the Save button. (Note: You can only add a new contact if they are not in the system already.)
4. View and Activate the New user: Click on the newly created user hyperlink. In the pop-up screen, click the Enable Customer User button. This will open a pop-up box where you will need to click on the Save button. Your new contact will receive a confirmation email.
5. Disable an existing User: Select the contact record that needs to be disabled from the Contacts component under the Update My Profile tab. Click on the Disable Customer User button. Then again on the pop-up box. The user access to the Portal is now disabled.