Scotsman IOD Series Water/Ice Dispensers

Installation, Operation and Maintenance Manual

Safety Notices

As you work on Scotsman Ice equipment, be sure to pay close attention to the safety notices in this manual. Disregarding the notices may lead to serious injury and/or damage to the equipment.

Throughout this manual, you will see the following types of safety notices:

⚠️ Warning
Text in a Warning box alerts you to a potential personal injury situation. Be sure to read the Warning statement before proceeding, and work carefully.

⚠️ Caution
Text in a Caution box alerts you to a situation in which you could damage the equipment. Be sure to read the Caution statement before proceeding, and work carefully.

Procedural Notices

As you work on Scotsman Ice equipment, be sure to read the procedural notices in this manual. These notices supply helpful information which may assist you as you work.

Throughout this manual, you will see the following types of procedural notices:

ℹ️ Important
Text in an Important box provides you with information that may help you perform a procedure more efficiently. Disregarding this information will not cause damage or injury, but it may slow you down as you work.

? NOTE: Text set off as a Note provides you with simple, but useful, extra information about the procedure you are performing.

Read These Before Proceeding

⚠️ Warning
PERSONAL INJURY POTENTIAL
Do not operate equipment that has been misused, abused, neglected, damaged, or altered/modified from that of original manufactured specifications.

⚠️ Warning
The installer is responsible to provide a suitable plug meeting all requirements, or a means for disconnection must be incorporated in the wiring according to the wiring rules.

⚠️ Warning
This appliance is intended to be used indoors in kitchens or back rooms of food/restaurant establishments.

⚠️ Warning
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision concerning use of the appliance by a person responsible for their safety. Do not allow children to play with this appliance.

⚠️ Caution
Proper installation, care and maintenance are essential for maximum performance and trouble-free operation of your Scotsman Ice equipment. Read and understand this manual. It contains valuable care and maintenance information. If you encounter problems not covered by this manual, do not proceed, contact Scotsman Ice Foodservice Group.

ℹ️ Important
Routine adjustments and maintenance procedures outlined in this manual are not covered by the warranty.

Section 1: General Information

Read This Manual

Scotsman Ice developed this manual as a reference guide for the owner/operator and installer of this equipment. Please read this manual before installation or operation of the machine. A qualified service technician must perform installation and start-up of this equipment, consult Section 5 within this manual for service assistance.

If you cannot correct the service problem, call your Scotsman Service Agent or Distributor. Always have your model and serial number available when you call.

Your Service Agent: ________________________________

Service Agent Telephone Number:_____________________

Your Local Distributor:______________________________

Distributor Telephone Number:_______________________

Model Number: ___________________________________

Serial Number: ____________________________________

Installation Date: __________________________________

Unit Inspection

Thoroughly inspect the unit upon delivery. Immediately report any damage that occurred during transportation to the delivery carrier. Request a written inspection report from a claims inspector to document any necessary claim.

Serial Number Location

This number is required when requesting information from your local distributor. The serial number is listed on the SERIAL NUMBER DECAL affixed to the dispenser.

Warranty Information

Visit www.scotsman-ice.com for:

Model Numbers

This manual covers the following models:

Beverage/Ice Dispensers

IOD150, IOD200, IOD250

How to Read a Model Number

Diagram illustrating how to read a model number, showing 'Model Prefix' and 'Ice Capacity' fields, with an example 'IOD250-1A'.

Accessories

Legs

Legs are optional equipment with most dispensers. Standard legs are 4" (10.2 cm) tall stainless steel legs. If an ice machine is installed on top of the dispenser, legs must not be installed. We do not recommend using legs when an ice machine is mounted on the dispenser. The combined weight of the dispenser, ice and ice machine is more evenly distributed when the base area of the dispenser is in contact with the countertop.

Manual Fill Lid

If you are top mounting your dispenser with an ice machine, you will require a lid for the manual fill area at the top, front of the dispenser. If you ordered a dispenser and an ice machine at the same time, the manual fill lid was included with the unit. The manual fill lid can be ordered from your local distributor.

Ice Flow Restrictor

An optional ice flow restrictor decreases the amount of ice allowed to enter the ice chute by blocking a small area at the entrance of the dispenser chute. This in turn restricts the flow of ice that is dispensed into your cup.

Please refer to the instructions included in kit #5013822 for more information on how to install.

Illustration of an Ice Flow Restrictor.

Section 2: Installation

General

These instructions are provided to assist the qualified installer. Contact your Scotsman Service Agent or call Scotsman for information regarding start-up services. The unit should be installed and serviced by a suitably trained person.

ℹ️ Important
Failure to follow these installation guidelines may affect warranty coverage.

Dimensions

Model/Ice Capacity A B C D E F G H I
IOD150-1A 34.81" (88.4 cm) 23.00" (58.4 cm) 9.94" (17.6 cm) 4.44" (11.3 cm) 22.63" (57.5 cm) 28.00" (71.1 cm) 31.13" (79.1 cm) 20.00" (50.8 cm) 20.44" (51.9 cm)
IOD200-1A 34.81" (88.4 cm) 30.00" (76.2 cm) 9.94" (17.6 cm) 4.44" (11.3 cm) 22.63" (57.5 cm) 28.00" (71.1 cm) 31.13" (79.1 cm) 20.00" (50.8 cm) 27.44" (69.7 cm)
IOD250-1A 39.81" (101.1 cm) 30.00" (76.2 cm) 9.94" (17.6 cm) 4.44" (11.3 cm) 22.63" (57.5 cm) 28.00" (71.1 cm) 31.13" (79.1 cm) 20.00" (50.8 cm) 27.44" (69.7 cm)

Max Noise dB(A)

Noise emission from all models does not exceed 70 dB(A).

Footprints

Diagram illustrating the footprint of the IOD dispenser, with dimensions labeled A, B, C, and D, indicating minimum and maximum areas for cutouts.

IOD Maximum Minimum
A B C D
150 19.00" (48.3 cm) 17.81" (45.2 cm) 8.00" (20.3 cm) 8.00" (20.3 cm)
200 26.00" (66.0 cm) 17.81" (45.2 cm) 8.00" (20.3 cm) 8.00" (20.3 cm)
250* 26.00" (66.0 cm) 17.81" (45.2 cm) 8.00" (20.3 cm) 8.00" (20.3 cm)

⚠️ Warning
Cutting the counter top may decrease its strength. Counter must be braced to support the dispenser counter top weight plus ice storage capacity and weight of ice machine, if applicable.

Location

The location selected for the beverage dispenser must meet the following criteria. If any of these criteria are not met, select another location:

Ways Equipment Should Not be Used

This equipment should be used only in accordance with the instructions. This equipment is designed to be installed on a counter, dispense ice, and/or carbonate, chill mains potable water, and chill soft drink syrup. It should not be used for any other purpose.

Location Requirements for Top Mounted Ice Machine Installations

Location -- Avoid placing the dispenser and/or ice machine near heat sources such as radiators, ovens, refrigeration equipment and direct sunlight.

Clearances -- Refer to the ice machine installation manual for clearances.

Front of ice machine to be flush with front of dispenser -- Some ice machines may overhang at the back of the dispenser.

Drains -- A separate drain line is required for the ice machine, in addition to a drain line for the ice/beverage dispenser.

Dispensers may require an adapter kit to install some top-mounted ice machines. Contact your local distributor for the correct adapter kit.

For full information about ice machine installation, including clearances, plumbing lines, connections, and electrical requirements, see the ice machine installation manual.

Electrical

General

⚠️ Warning
All wiring must conform to local, state and national codes. Changes to the mains cable and plug can only be made by a qualified electrician.

Minimum Circuit Ampacity

The minimum circuit ampacity is used to help select the wire size of the electrical supply. (Minimum circuit ampacity is not the beverage/ice machine's running amp load.) The wire size (or gauge) is also dependent upon location, materials used, length of run, etc., so it must be determined by a qualified electrician.

Electrical Requirements

Refer to Ice Machine Model/Serial Plate for voltage/ amperage specifications.

Voltage

The standard voltage for IOD Series dispensers is 120VAC-60Hz. A power cord is provided with 120VAC-60Hz models only. IOD Series dispensers use a 1/7 hp gearmotor.

Minimum Circuit Amperage Chart

ℹ️ Important
Due to continuous improvements, this information is for reference only. Please refer to the dispenser serial number tag to verify electrical data. Serial tag information overrides information listed on this page.

Dispenser Voltage/Cycle Minimum Circuit Amps
IOD150, IOD200, IOD250, 115/60 2.8

Grounding Instructions

⚠️ Warning
The beverage/ice machine must be grounded in accordance with national and local electrical codes.

This appliance must be grounded. In the event of malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

⚠️ Warning
Improper connection of the equipment-grounding conductor can result in a risk of electric shock. The conductor with insulation having an outer surface that is green with or without yellow stripes is the equipment grounding conductor. If repair or replacement of the cord or plug is necessary, do not connect the equipment-grounding conductor to a live terminal. Check with a qualified electrician or serviceman if the grounding instructions are not completely understood, or if in doubt as to whether the appliance is properly grounded. Do not modify the plug provided with the appliance -- if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

Pump Deck Wiring

The supply cord is equipped with a three-prong 5-15P. When a Ground Fault Circuit Interrupter (GFCI) is required by code, a breaker type protector must be used. We do not recommend GFIC outlets as they are known for more intermittent nuisance trips than panel breakers. To ensure both the safety and proper operation of this equipment, be certain that the electrical receptacle is a proper design so as to accept this plug, ensuring that the carbonator assembly is properly grounded.

If the pump deck is to be installed in an area or community whose local codes require permanent wiring, the following procedure must be followed:

  1. The three wires (white, black and green) must be fed through the cable connector and brought into the wiring compartment. The cable must be secured into the connector.
  2. The green wire from the cable must be connected to the green screw that attaches to the inside panel of the wiring compartment. Be sure to use a ring torque terminal for connecting the wire to the screw.
  3. The white wire from the cable must be joined to the N terminal of the liquid level control board by a suitable U.L. listed insulated cable connector.
  4. The black wire from the cable must be joined to the L1 terminal of the liquid level control board by a suitable U.L. listed insulated cable connector.

Water Supply

Recommended Plumbing

All plumbing must conform to local, state, and national codes. Scotsman Ice recommends that a double non-return valve is fitted before the unit on installation. The unit is not connected to the water mains by a factory supplied hose set and it is up to the installer to fit an appropriate food grade hose, rated to a minimum operating pressure of 145 psi (10 bar, 1000000 Pa). All connections should be made using a permanent retaining method e.g. Oetiker clip.

The plumbing diagram is printed on a white vinyl label, located above the inlet tubes for syrup and water. The plumbing diagram label can be accessed by removing the splash panel of the dispenser. The plumbing diagram label explains which inlet coldplate fittings supply which dispenser valves and water manifolds.

The water supply must first be connected to the carbonator pump (not shown) before plumbing to connection "A" shown on plumbing diagram. The carbonator pump deck must be within 6' (1.8 m) of the dispenser for optimum performance. See BIB installation diagram for system pressure settings.

Drains

IOD Series dispensers drain through a double connection to the drain pan.

Diagrams illustrating drain connections for the IOD Series dispensers, showing drainage through the bottom, through the back, and rear access for drain hoses and beverage lines.

Step by Step Installation

General

IOD Series dispensers have a stainless steel cabinet and lighted merchandiser standard. Beverage valves, cold plate connections, drain connections and electrical components are front serviceable.

Specifications Chart

Min. Max
Water pressure (Incoming from Water Main) 40 psi (2.76 BAR 275,790 Pa) 55 psi (3.79 BAR 379,211 Pa)
Ambient temperature 40°F (4°C) 105°F (41°C)

*This is the optimal pressure. When the foam is too high, decrease the pressure; when spitting/popping is an issue, increase the pressure.

Unit Installation

  1. Place the dispenser in the desired location.
  2. Run the beverage lines and water lines; make sure to install the water connections to the proper inlets. Connection "A" comes from the brass carbonator pump and connection "B" is your plain water supply.

Install Plumbing Drains & Insulate

  1. Connect Drain Kit to drain pan (see Drains on page 12).
  2. Extended splash panel units do the following:
    A. Remove the extended splash panel from the unit by removing the two (2) Phillips head screws holding it in place.
    B. Determine drain setup and screw either the 90° or straight line drain fittings into the collector box included with the drain kit (see Drains on page 12).

Diagram of drain kit components including straight fittings, 90° fittings, collector box, and drain line fittings.

NOTE: Depending on the drain setup, connect the straight fittings to the collector box if the drain lines are to run straight back underneath the unit or the 90° fittings if the drain lines run down through the countertop.

ℹ️ Important
If incoming water pressure is under 40 psi (2.76 BAR, 275,790 Pa), a water booster is recommended. If incoming water pressure is over 55 psi (3.79 BAR 379, 211 Pa), a water regulating valve is required.

C. Using the provided radiator clamps connect and secure the drain lines to the collector box fittings with a standard screwdriver or 5/16 nut driver.

D. Mount the collector box to the bracket by sliding the right and left bracket tabs into the slots on the collector box.

E. Be sure the 90° rubber ice bin drain elbows are routed into the collector box.

F. Reinstall the extended splash panel.

5. Fill bin with ice.

Starting Your Water/Ice Dispenser

Upon completion of the beverage dispenser and/or system installation, all tubing, dispenser, and system components must be cleaned and sanitized prior to use.

NOTE: At installation, equipment, dispensers, and tubing get moved through many environments, dirt, dust, chases, insulation, drywall, etc. It is an important procedure and best practice to address cleaning to deliver the best quality drink to your customer.

ℹ️ Important
Clean and sanitize the water and syrup circuits according to instructions provided in this manual. Clean and sanitize the dispenser components according to instructions provided in this manual. Seal to counter top when no legs are used with the unit. Consult and use local health codes if a discrepancy occurs between this manual and your local health codes.

Section 3: Operation

Component Identification

Diagram identifying key components of the IOD Series dispenser, including the merchandiser, splash panel, counter, ice bin, paddle wheel, and ice dispense chute.

Sequence of Operation

Ice Recommended for Dispensing

Dispensers are designed to dispense hard, cube ice up to one-inch square. The ice shapes and sizes listed below are recommended for dispensing.

Warm "Super Cooled" Ice Before Dispensing: "Super Cooled" ice is not recommended for dispensing. "Super cooled" ice is ice that has been stored in freezers below 32°F. If it is necessary to temporarily use "super cooled" ice, allow the ice to warm at room temperature for 25 to 30 minutes before placing the ice in the dispenser.

Illustration of recommended ice shapes for dispensing: Medium Cube (Dice) and Small Cube (Half Dice), with their respective dimensions.

Ice Storage and Dispensing

As the customer presses the rocking chute, the arm at the top left rear of the chute pushes upward on the door lock. The door opens until it contacts the stops in the mounting brackets. The plastic arm on the ice chute also activates the lever of the ice dispensing switch. When activated, the micro switch starts the gear motor. The gear motor turns the paddle wheel and agitator arm.

The paddlewheel carries ice. Periodic agitation is standard on the 30" and larger dispensers. During periodic agitation, the paddle wheel and agitator turn for approximately three seconds every three and one half-hours. The door lock prevents ice from being dispensed during the agitation cycle.

Rocking Chute Ice Dispensing

As the customer presses the rocking chute, the arm at the top left rear of the chute pushes upward on the door lock. The door opens until it contacts the stops in the mounting brackets. The plastic arm on the ice chute also activates the lever of the ice dispensing switch. When activated, the micro switch starts the gear motor. The gear motor turns the paddle wheel and agitator bar.

Agitation Timer

The timer is non-adjustable and is set to agitate the ice for 3 seconds every 3.5 hours. Activating the dispenser will reset the timer. After 3.5 hours of non-use, the timer will energize the dispenser motor.

The LED tells the technician in which mode the timer is operating. Rather than a jumper pin, this timer has a female spade connector that must be connected to terminal number 6.

When this jumper is in place, the LED will blink at one-second intervals. This is the run mode.

When the jumper is open, the LED will flash every 0.4 second. This is the test mode and the timer will cycle every 55 seconds in test mode. If the timer is left in test mode, it will automatically reset to run mode.

Diagram of the Agitation Timer showing its electrical connections and LED indicator.

Operation Checks and Adjustments

Rocking Chute Ice Delivery Switch Adjustment

To properly adjust the switch, first unplug the power cord to the unit, then remove the merchandiser. This will give you access to the ice delivery switch located on the left side of the rocking chute.

Begin by observing the chute by slowly pushing against the rocking chute. When the ice delivery switch clicks, measure the distance from the door stops on the rocking chute bracket to the door. The distance between the two must be no more than 1/4" (0.64 cm), but no less than 1/16" (0.16 cm).

Diagram illustrating the adjustment points for the rocking chute ice delivery switch, showing the relationship between the door, door stops, door lock, and the switch arm/tab.

Section 4: Maintenance

Cleaning & Sanitizing

General

You are responsible for maintaining the dispenser in accordance with the instructions in this manual. Maintenance procedures are not covered by the warranty.

Clean and sanitize the dispenser every six months for efficient operation. An extremely dirty dispenser may require more frequent cleaning and sanitizing due to operating environment and/or water quality. If the dispenser requires more frequent cleaning and sanitizing, consult a qualified service company to test the water quality and recommend appropriate water treatment.

⚠️ Warning
Never use a high-pressure water jet for cleaning or hose down or flood interior or exterior of units with water. Do not use power cleaning equipment, steel wool, scrapers or wire brushes on stainless steel or painted surfaces.

Daily Cleaning

All cleaning must meet your local health department regulations. The following cleaning instructions are provided as a guide.

⚠️ Caution
Use only warm soapy water to clean the exterior of the tower. Do not use solvents or other cleaning agents. Do not pour hot coffee into the drain pan. Pouring hot coffee down the drain pan can eventually crack the drain pan, especially if the drain pan is cold or still contains ice.

⚠️ Warning
This Electric Shock Hazard
Unplug unit before servicing or cleaning.

⚠️ Warning
When using cleaning fluids or chemicals, rubber gloves and eye protection must be worn.

Clean the exterior and drain pan:

  1. Lift the grid and remove it from the drain pan.
  2. Using mild soap, warm water and a clean cloth, wipe the drain pan and splash panel. Then, rinse with clean, warm water. Allow plenty of warm (not hot) water to run down the drain of the drain pan, to remove syrup residue that can clog the drain opening.
  3. Wash the grid, then rinse with clean water. Place the grid back in the drain pan.
  4. Wash all exterior surfaces of the unit with warm water and a clean cloth. Wipe again with a clean, dry cloth.

Cleaning/Sanitizing Procedure

This procedure must be performed a minimum of once every six months.

⚠️ Warning
Unplug unit before servicing or cleaning ice bin. Ice bin contains parts that can move at any time and will cause injury if hands are in the way.

⚠️ Warning
When using cleaning fluids or chemicals, rubber gloves and eye protection must be worn.

Clean and sanitize the ice bin:

  1. Unplug unit and remove all ice from the ice bin.
  2. Mix a solution of mild detergent to clean the dispenser bin and components.
  3. Wash the ice bin using a sponge and the mild detergent solution.
  4. Using the mild detergent solution and a soft bristle brush or clean cloth, clean the following dispenser parts:
    • Entire bin
    • Paddle wheel
    • Paddle wheel area
    • Agitator
    • Paddle wheel pin
    • Ice chute
    • Rear bushing
    • Motor shaft
    • Strip lids (where applicable)
  5. Rinse all the parts in clean, running water.

6. Prepare approximately 2 gallons (7.6 liters) of sanitizing solution by mixing 1/2 ounce (15 ml) of household bleach (that contains 5.25% sodium hypochlorite) with 2 gallons (7.6 liters) of 120°F water. The mixture must not exceed 100 PPM of chlorine. Or mix a solution of any approved sanitizer, following the directions for mixing and applying the sanitizer.

7. Sanitize the ice bin and cold plate with the sanitizing solution for at least 10 seconds.

8. Allow to air dry. Do not rinse.

Re-assembling the dispenser parts:

  1. Re-assemble parts in the following order:
    • Bin liner
    • Paddle wheel
    • Agitator
    • Paddle wheel pin
    • Ice chute
    • Merchandiser
  2. Hand tighten all knurled fasteners.
  3. Pour in fresh, sanitary ice and replace the plastic lid on the top of the dispenser.
  4. Plug in the unit's electrical cord.
  5. Check for proper ice dispensing.

Cleaning Checklist

Preventative Maintenance

Preventative maintenance is a vital part of keeping your dispenser in top condition. Following the guidelines below will assist you in continued trouble-free operation of your unit.

  1. Conduct daily maintenance of the machine.
  2. Perform monthly maintenance of the machine.
  3. Perform periodic maintenance and sanitizing of beverage system.
  4. Do not overfill the dispenser bin with ice.
  5. Do not allow the dispenser to sit for prolonged periods of non-use with ice in the bin.
  6. Most ice dispenser service problems are caused by low usage of the ice dispenser.
  7. Do not allow ice to remain in the bin more than a day in order to prevent ice from freezing together and/or stagnant ice.

Possible excess ice storage reasons:

Lower ice storage to meet one day's needs. If you manually fill ice, fill only with the appropriate amount of ice. Fill the dispenser with fresh ice each morning. Do not fill the dispenser at night just before shut down. Ice cubes can freeze together if not dispensed.

Disassembly

Disassembly for Cleaning & Maintenance

NOTE: Sanitize the ice dispenser at Initial Start-up in addition to monthly sanitizing. You will need a slotted screwdriver in order to disassemble.

Disassemble parts in the following order:

Diagram showing the components of the IOD dispenser that require disassembly for cleaning and maintenance.

Accessing a Dispenser Bin Top Mounted with a Scotsman Ice Machine:

  1. Remove the front panel of the ice machine.
  2. Remove the ice deflection baffle. This will give you access to the dispenser bin.
  3. If the Scotsman Ice machine is operating, wait for the sheet of ice to fall into the dispenser bin, then place toggle switch of the ice machine to the OFF position. If the ice machine is NOT operating, place the toggle switch of the ice machine to the OFF position right away.
  4. On models without a top mounted ice machine, remove the plastic lid from the top of the dispenser.
  5. Remove all ice from the dispenser.
  6. Disconnect electrical power to the dispenser.

Non-front Serviceable Motor

a. Rotate the agitator arm so the paddle wheel pin handle is pointing up, toward the ceiling.

b. Prepare agitator pin for removal by removing the stainless steel split ring.

c. Then remove the paddle wheel pin from the hole in the agitator.

d. Push the agitator bar toward the back of the unit until the agitator is free of the paddle wheel hub.

Front Serviceable Motor

a. With agitator arm in any position remove hitch clip pin from the mushroom bushing on the rear of the ice bin.

b. Push the agitator bar toward the bushing to remove it from the paddle wheel hub.

NOTE: If a top mount ice machine is installed, sliding the ice machine to one side will make bin component removal easier. If the ice machine is hard plumbed it will need to be disconnected.

7. Remove agitator arm and paddlewheel pin.

8. Remove paddle wheel, bin liner and paddle wheel area.

9. Move the front of the agitator to one side and slide the agitator forward until the rear of the agitator shaft is clear of the bushing.

10. Remove the agitator from the bin area.

11. Slide the paddle wheel from its shaft.

12. Loosen the four knurled fasteners that hold the bin liner in place.

13. Remove the bin liner.

14. Remove the paddle wheel area from the bin.

15. Discard the remaining ice in the bin.

Disassemble the Rocking Chute

NOTE: For all Quickdraw units, refer to Quickdraw Components in this section for ice chute information.

  1. Loosen the two knurled fasteners that hold the merchandiser in place.
  2. Remove the merchandiser.
  3. Remove outer bracket.
  4. Remove door lock.
  5. Remove door.
  6. Remove ice chute.

Diagrams illustrating the disassembly of non-front and front serviceable gear motors, and the removal of the ice chute.

Non-front Serviceable Gear Motor Removal

These instructions are provided as a guide for the removal of the gear motor. Depending on the model number of your dispenser, these instructions may vary slightly.

  1. Disconnect power from the electric receptacle.
  2. Remove all ice from the ice storage bin of the dispenser.
  3. Remove the paddle wheel pin from the paddle wheel agitator assembly inside the dispenser bin.
  4. Remove the agitator assembly from the dispenser bin by pushing the agitator to the back of the bin. Angle the front of the agitator to the side. Pull the agitator forward then out of the dispenser.
  5. Remove the paddle wheel from the dispenser by pulling the hub of the paddle wheel to the back of the bin and off the gear motor shaft.
  6. Remove the splash panel from the dispenser and expose the gear motor.
  7. Disconnect the electric connector from the gear motor wire leads.
  8. Remove the pin in front of the gear motor.
  9. You must be able to remove the gear motor from the dispenser.
  10. To install a replacement gear motor, reverse this procedure.

Diagram illustrating the dispenser components relevant to gear motor removal, including the gear motor, paddle wheel, and ice bin.

Front Serviceable Gear Motor Removal

These instructions are provided as a guide for the removal of the gear motor. Depending on the model number of your dispenser, these instructions may vary slightly.

  1. Unplug the dispenser.
  2. Unplug the motor.
  3. Remove motor mount pins.

Images demonstrating the steps for removing the front serviceable gear motor.

4. Slide motor towards you.

5. Notice alignment of the chamfered edge of drive shaft.

6. New motor must have the same alignment (within 15 degrees).

7. To get correct alignment you can do one of two things:

  1. Turn drive shaft with an adjustable wrench, being careful not to damage the drive shaft.
  2. Plug in the unit, plug in the motor and use the ice dispense switch to move the drive shaft into correct alignment.

8. If you plugged in the unit to help with alignment of drive shaft now unplug the unit.

9. Slide motor up into housing, making sure that the tabs fit on the bracket.

10. Install motor mount pins.

11. Plug in motor.

12. Test unit.

Shipping, Storage and Relocation

⚠️ Caution
Before shipping, storing, or relocating this unit, syrup systems must be sanitized. After sanitizing, all liquids (sanitizing solution and water) must be purged from the unit. A freezing environment causes residual sanitizing solution or water remaining inside the unit to freeze, resulting in damage to internal components.

Section 5: Troubleshooting

Checklist

If a problem arises during operation of your dispenser, follow the checklist below before calling service. Routine adjustments and maintenance procedures are not covered by the warranty.

Problem Possible Cause To Correct
Dispenser will not dispense ice (and NO SOUNDS are heard when machine is activated). No power.
Loose wire in electrical system.
Dispenser overloaded with ice.
Motor not working.
Check electrical connection.
Thoroughly check all wire connections.
Remove ice from dispenser until unit will operate.
Check thermally protected motor. Replace motor or capacitor if necessary.
Dispenser will not dispense ice (motor runs but no ice movement is heard in bin). No ice in bin.
Door not opening.
Fill dispenser with ice.
Check rocking chute mechanism or electric solenoid operation.
Excessive clustering or bridging of ice. Paddle wheel pin slipped from the paddle wheel.
Loaded ice not broken up. (Caution: Super cooled ice is not covered by the Servend warranty.)
Replace paddle wheel pin.
Break ice clusters before manually filling the dispenser. (See ice recommendations.)
Ice dispenses continuously. Excessive water spilling from the ice machine.
Poorly adjusted ice machine.
Adjust ice machine to eliminate water spillage.
Adjust ice machine to eliminate large waffle shapes.
Thumping noise or irregular sound at a particular area of the dispenser. Extremely low usage of the dispenser.
Misaligned microswitch.
Agitation timer set incorrectly.
Lower the ice level in the bin.
Adjust microswitch.
Test agitation timer.
Dispensing crushed ice or reduced dispensing speed. Shaved ice clusters in the bin.
Water spillage from ice machine into dispenser bin.
Agitation timer.
Bridge of ice sheet is too thick.
Remove clusters, discover why ice is shaving, and then repair.
Adjust ice machine.
Test agitation timer.
Adjust ice machine.
Door will not close. Paddle wheel area broken or cracked.
Ice clusters in bin.
Door not fully open.
Ice jammed in chute.
Replace paddle wheel area.
Break up or remove clusters.
Adjust door.
Adjust bridge in ice machine or, when manually filling, break up clusters.
Mounting brackets for rocking chute have spread too far apart. Door and/or door lock has come out of place. Replace door and lock into proper position.
Bend parts into shape.
Models: IOD150-1 Ice Dispenser, IOD150-1, Ice Dispenser, Dispenser

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References

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