Samsung Soundbar User Guide

01 Checking the Components

This section lists the components included with your soundbar system.

• Soundbar
• Remote Control / Battery (x2)
• Subwoofer (x4)
• Surround speaker (Left / Right) (HW-Q990F / HW-Q930F only) (x2)
• Power cable (HW-Q990F / HW-Q930F only)
• Power cable (HW-Q900F / HW-Q800F only)
• HDMI Cable (HW-Q990F / HW-Q930F only) (x2)
• Wall-mounting Guide (x2)
• Holder-Screw (M4 x L10) (x2)
• Screw (x4)
• Wall-mounting Bracket
• Rubber Foot

For more information on power supply and power consumption, refer to the label attached on the bottom or back of the product.

To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.

For more details about the wall mount and rubber foot, see pages 21-23.

To enhance the product, product design, specifications, and app interface may change without prior notice.

The color and shape of parts may vary from what is depicted.

02 Product Overview

Top Side

The top panel of the soundbar features control buttons and a display.

• [Multi Button]: In Standby mode, press to turn on the soundbar. Press to switch the source.
• [Volume Up/Down Button]: Adjusts the volume.
• [Microphone Button]: Turns the microphone on or off. The LED indicator turns red when the microphone is off. Press and hold for 3 seconds to switch to [BT PAIRING] mode.

Display: Shows the status or current mode, such as [TV ARC], [eARC], [HDMI], [Wi-Fi], [BT], or [D.IN].

Note: When you turn on the soundbar, it may take 4 to 5 seconds for sound to start. If audio plays from both the TV and soundbar, open the TV's Audio Settings menu and select 'External Speaker' instead of 'TV Speaker'.

Bottom Side

The bottom panel of the soundbar provides various connection ports.

For HW-Q990F / HW-Q900F:

• [SERVICE]: Use this port for firmware updates via USB.
• [DIGITAL AUDIO IN (OPTICAL)]: Connect to a digital optical output terminal of a TV or external device.
• [HDMI TO TV (eARC/ARC)]: Use this HDMI port to connect to a TV.
• [HDMI 1 / HDMI 2]: Connect to an HDMI output of external devices. This port transmits digital video and audio simultaneously.
• Power Port: Connect the power cable here.

For HW-Q930F / HW-Q800F:

• [DIGITAL AUDIO IN (OPTICAL)]: Connect to a digital optical output terminal of a TV or external device.
• [SERVICE]: Use this port for firmware updates via USB.
• [HDMI TO TV (eARC/ARC)]: Use this HDMI port to connect to a TV.
• [HDMI 1 / HDMI 2]: Connect to an HDMI output of external devices. This port transmits digital video and audio simultaneously.
• Power Port: Connect the power cable here.

03 Using the Remote Control

How to Use the Remote Control

Install Batteries: Insert 2 AAA batteries. Slide the battery cover in the direction of the arrow until it is fully removed. After inserting batteries, slide the back cover onto the remote control.

• [POWER Button]: Turns the soundbar on or off. The soundbar automatically turns off after 18 minutes of inactivity in certain modes (Power saving mode).
• [Source Button]: Choose the connected device. You can also turn voice feedback on or off by pressing and holding this button for 5 seconds while the soundbar is in standby mode. The display will show 'AUI OFF' (default) or 'AUI ON'.
• [Bluetooth Connection Button]: Puts the soundbar into Bluetooth pairing mode. 'BT PAIRING' will appear on the display.

Remote Control Functions

• [Up/Down/Left/Right Buttons]: Use for fine adjustments, skipping songs (Right to skip, Left for previous), and [ID SET] (press and hold Up for 5 seconds when powered off to reconnect speakers).
• [Play/Pause Button]: Starts or pauses playback.
• [Mute Button]: Mutes or unmutes the soundbar.
• [Sound Mode Button]: Selects sound modes: [Standard], [Surround], [Game Pro], or [Adaptive Sound].
• [Info Button]: Displays codec information or current status. In [BT] mode, shows connected device or [BT Ready] status.
• [Woofer (bass) Level Button]: Adjusts woofer (bass) levels.
• [Volume Up/Down Buttons]: Adjusts the overall volume.
• [Tone Control Buttons]: Adjusts treble and bass levels (-6 to +6 range). Available in all modes except [Standard].
• [Channel Level]: Adjusts the volume of individual speakers (Center, Side, Wide, Front Top, Rear, Rear Top, Rear Side) within the range of -6 to +6.
• [Sound Control]: Selects audio features like [SpaceFit Sound Pro], [AVA Pro], [Voice Enhance], [Night Mode], [Sound Grouping], [Private Rear], [Moderate Bass], [Virtual]. Press Up/Down to select.

Setting the [Sound Control]

This feature allows detailed audio adjustments:

• SpaceFit Sound Pro: Analyzes your listening space using the soundbar's microphone for optimal audio quality.
• AVA (Active Voice Amplifier) Pro: Analyzes external noise to ensure clear voice quality.
• Voice Enhance: Improves dialogue quality in videos and TV shows.
• Night Mode: Optimizes listening experience at night by lowering volume while keeping dialogue clear.
• Sound Grouping: Plays full sound through soundbar and rear speakers for group listening. Sound modes do not affect audio in this mode.
• Private Rear: Sends audio only to the rear speakers. No sound from the soundbar or subwoofer.
• Sync: Adjusts audio delay (0-300 milliseconds) if video and audio are out of sync.
• Virtual: Provides extended sound effects for Dolby/DTS content when [Surround] mode is active.
• Moderate Bass: Mutes the subwoofer and outputs bass through the soundbar when 'On'. Subwoofer is active when 'Off'.
• Frequency Adjustment: Press and hold the [Sound Control] button for about 5 seconds. Use Left/Right buttons to select frequency (150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, or 10kHz) and Up/Down buttons to adjust level (-6 to +6). This feature works only when the sound mode is set to [Standard].

Output Specifications for Each Sound Mode

The following tables detail the output specifications for various sound modes and configurations.

Using the Subwoofer Only

Using the Subwoofer and Surround Speaker Together

Using the Subwoofer and Rear Speaker (SWA-9500S, optional) Together

Note: The surround speakers will not produce sound for 2-channel output in [Standard] mode. To enable sound for surround speakers, change the effect mode to [Surround].

Adjusting the Soundbar Volume with the TV Remote Control

This feature allows you to adjust the soundbar volume using your TV's remote control.

• This function works only with IR remote controls; Bluetooth remotes are not supported.
• Set your TV's speaker output to 'External speaker' to use this feature.
• Supported manufacturers include Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, and RCA.

1. Turn off the soundbar.
2. Press and hold the [Woofer Level] button for 5 seconds. The mode will cycle through [OFF-TV REMOTE] (default), [SAMSUNG-TV REMOTE], and [ALL-TV REMOTE].

Remote Control Button Sequence:

• 5 seconds: Display shows [OFF-TV REMOTE]. Status: Disables the TV remote control.
• 5 seconds: Display shows [SAMSUNG-TV REMOTE]. Status: Controls the soundbar with a Samsung TV IR remote control.
• 5 seconds: Display shows [ALL-TV REMOTE]. Status: Controls the soundbar with a different TV manufacturer's IR remote control.

04 Connecting the Soundbar to Other Units

Connecting the Power and Devices

Connect the power cords for the subwoofer, surround speakers, and soundbar to an electrical outlet in the following order:

• For power supply and consumption information, refer to the label on the product.
• Always grip the plug firmly when disconnecting power cords from the wall outlet. Do not pull on the cord itself.
• Once all devices are connected, plug the soundbar and other devices into an electrical power outlet.
• Surround speakers may not be included depending on the product model.

1. Connect the power cord to the subwoofer. (Diagram shows rear of subwoofer with power port.)
2. Connect the power cords to the left and right surround speakers. (Diagram shows bottom of speakers with power ports.)
3. Connect the power cord to the soundbar. (Diagram shows bottom of soundbar with power port.)

Automatic Connection

Connect the soundbar, subwoofer, and surround speakers to a power outlet. When the soundbar is turned on, the subwoofer and surround speakers will automatically connect.

LINK LED Indicator: A blue indicator signifies a successful connection.

Note: First, connect the subwoofer and surround speakers to power, then turn on the soundbar. If the power cord is disconnected while the soundbar is on and then reconnected, the soundbar will automatically turn on.

Manually Connecting the Subwoofer and Surround Speakers

Before manually connecting:

• Ensure the soundbar, subwoofer, and surround speakers are connected to a power outlet.
• Ensure the soundbar is turned on.

1. Press and hold the [ID SET] button on the rear of the subwoofer and surround speakers for 5 seconds or longer. The red indicator on each speaker will turn off, and the blue indicator will blink rapidly. (Diagram shows rear of subwoofer and surround speakers.)
2. Press and hold the [Up] button on the Remote Control for 5 seconds. The 'ID SET' message will briefly appear on the soundbar display, and then the soundbar will automatically power on. (Diagram shows remote control with Up button pressed.)
3. Ensure the [LINK LED] indicator turns blue, indicating a successful connection. The indicator will stop blinking and turn solid blue when properly connected.

Note: Surround speakers may not be included depending on the product model.

How to Reset the Tx Module:

1. Turn off the soundbar.
2. Press and hold the [Left] button on the Remote Control for 5 seconds.
3. Follow the instructions in the 'Manually Connecting the Subwoofer and Surround Speakers' section.

Status of Rear Indicator in Subwoofer and Surround Speakers

Note: When the soundbar is turned off, the subwoofer enters Standby mode, and its STANDBY indicator blinks blue then turns red. Interference from nearby devices using the same frequency may interrupt sound output. Wireless signal range is up to 10 meters but can vary. Steel walls or reinforced concrete may block the signal. Surround speakers may not be included.

Caution: Wireless antennas are built into the subwoofer and surround speakers. Keep away from water and moisture. Avoid placing obstacles around speakers for optimal sound quality.

Speaker Layout Guide

Recommended Speaker Layout

For optimal surround sound, position surround speakers as shown in the diagrams below. To enable this mode, select [Surround Speaker] mode on your soundbar remote control via [Sound Control] > [Surround Speaker] > [Up/Down] > [Front/Rear].

Rear Layout

(Diagram shows TV, Soundbar, and two surround speakers positioned behind and to the sides of the listening area.)

Front Layout (HW-Q990F)

(Diagram shows TV, Soundbar, and two surround speakers positioned to the sides and slightly behind the listening area.)

Front Layout (HW-Q930F)

(Diagram shows TV, Soundbar, and two surround speakers positioned to the sides and slightly behind the listening area.)

Note: This feature works with specific surround speakers. In [Front Speaker] mode, position front speakers facing the listener. By default, the rear layout is set for [Surround Speaker] mode. Surround speakers may not be included.

Caution: Wireless antennas are built into speakers; keep away from water and moisture. Avoid obstacles around speakers for optimal sound. Surround speakers may not be included.

05 Connecting to a TV

Connect to a TV That Supports HDMI ARC (Audio Return Channel)

Caution: If both HDMI and optical cables are connected, the HDMI signal takes priority. Ensure the cable is connected to the ARC port; otherwise, no sound will be produced. HDMI cables certified by HDMI.org are recommended.

(Diagram shows TV connected to soundbar via HDMI cable, with ports labeled [HDMI IN (eARC) or (ARC)] on the TV and [HDMI TO TV (eARC/ARC)] on the soundbar.)

1. With the soundbar and TV turned off, connect the HDMI cable as shown in the diagram.
2. Turn on the soundbar and TV.
3. 'TV ARC' will appear on the soundbar display, and TV audio will play through the soundbar.

If there is no TV sound output, press the [Multi Button] on the soundbar or the [Source Button] on the remote control to switch to [TV ARC] mode. 'TV ARC' will be displayed, and TV audio will play.

When connected to a TV supporting eARC, 'TV eARC' will be displayed. To connect with eARC, ensure the eARC function is enabled in the TV menu (e.g., Samsung TV: Home > Menu > Settings > All Settings > Sound > Expert Settings > HDMI-eARC Mode (Auto)).

If 'TV ARC' does not appear, check that the HDMI cable is securely connected to the correct port. You can use your TV remote control to adjust the soundbar volume.

Note: Using an HDMI cable transmits digital video and audio without a separate optical cable. Coreless HDMI cables are recommended. If using a cored cable, ensure its diameter is less than 14 mm. This function requires an ARC-compatible HDMI cable. If broadcast audio is Dolby and TV's 'Digital Output Audio Format' is PCM, change it to Dolby Digital, Dolby Digital+, or Auto for optimal sound. ARC/eARC supports Dolby Atmos®. Check content for Dolby Atmos® support.

Connecting Using an Optical Cable

Pre-connection Checklist: If both HDMI and optical cables are connected, HDMI takes priority. Remove the cap from the optical cable before use.

(Diagram shows an external device like a BD/DVD player connected to the soundbar via an optical cable, with ports labeled [OPTICAL OUT] and [DIGITAL AUDIO IN (OPTICAL)].)

1. With the TV and soundbar off, connect the [DIGITAL AUDIO IN (OPTICAL)] port on the soundbar to the [OPTICAL OUT] port on the external device using an optical cable.
2. Turn on the soundbar and external device.
3. Select [D.IN] mode by pressing the [Multi Button] on the soundbar or the [Source Button] on the remote control.
4. TV sound will play through the soundbar.

07 Connecting a Mobile Device

Connecting to Bluetooth

Connect your mobile device to the soundbar via Bluetooth to enjoy stereo sound wirelessly.

• Only one Samsung TV can be connected via Bluetooth at a time.
• Ensure your TV supports Bluetooth and check its specifications.

Connecting to Bluetooth for the First Time

1. Press the [Pair Button] on the Remote Control to enter [BT PAIRING] mode. Alternatively, press and hold the [Microphone Button] on the soundbar's top panel for 3 seconds or longer until 'BT PAIRING' is displayed. (Diagrams show Remote Control and Mobile Device for pairing.)
2. Open the Bluetooth menu on your Samsung TV (e.g., Home > Menu > Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List > Soundbar Q-series (Bluetooth)).
3. Select 'Soundbar Q-series' from the list. The device will show 'Need Pairing' or 'Paired'. Select an option to connect.

Once connected, '[TV name] BT' will appear on the soundbar's front panel display. You can now enjoy TV audio through the soundbar. Use [BT READY] mode for subsequent reconnections.

If the Device Fails to Connect: Delete any previously connected soundbar (e.g., 'Soundbar Q-series') from your mobile device's speaker list and repeat the connection steps.

Disconnecting the Soundbar from the Samsung TV

Press the [Multi Button] on the soundbar or the [Source Button] on the remote control and switch to any mode other than [BT]. The disconnection may take a few seconds.

What is the Difference Between BT READY and BT PAIRING?

• [BT READY]: Connects to a previously connected TV or mobile device.
• [BT PAIRING]: Connects a new device.

Precautions When Connecting to Bluetooth

• Position the device within 1 meter of the soundbar.
• If prompted for a PIN, enter <0000>.
• The soundbar automatically turns off after 18 minutes of inactivity in Standby mode.
• Connection issues may occur due to nearby electronic devices causing radio interference, multiple paired Bluetooth devices, or the Bluetooth device being turned off, out of range, or malfunctioning.
• Keep devices generating electromagnetic waves (e.g., microwave ovens, wireless LAN) away from the soundbar.
• The soundbar supports SBC data (44.1kHz, 48kHz).
• Only connect to Bluetooth devices supporting A2DP (AV).
• Keep devices as close as possible for optimal audio quality. Bluetooth connection may be lost if devices are out of range or in areas with weak signal reception.
• Body contact with the signal transceiver or placing the soundbar on metal furniture can cause issues. Check installation environment.
• Obstacles like doors and walls can degrade audio quality.
• Your soundbar cannot be paired with other Bluetooth devices while Bluetooth audio is playing.
• This wireless device may cause electrical interference.

Disconnecting a Connected Bluetooth Device: Refer to the Bluetooth device's user manual. 'BT DISCONNECTED' will appear on the soundbar display.

Connecting via Wi-Fi (Wireless Network)

For SmartThings app functionality, a specific OS version is required. Refer to the SmartThings App description for details.

1 - Installing App

Download the SmartThings app from your mobile device's app store or scan the QR code.

2 - Registering a Device

1. Run the SmartThings app on your mobile device.
2. Follow the on-screen instructions to register your product.

Note: If a pop-up window doesn't appear, go to the app's home screen and tap the [+] button to register. You can also register via the QR code on the soundbar.

If the Device Isn't Found: Connect the mobile device to the soundbar via Bluetooth, tap 'Connected Devices' in the SmartThings App, slide left to select the soundbar card, and tap 'Register device to Samsung account'.

3 - Controlling the Soundbar with SmartThings

1. Open the SmartThings app and select your registered soundbar.
2. Adjust settings like Volume, Sound Mode, and Advanced Sound Settings.

Other users can share control via the app's 'Menu > How to Use > Share control of devices'.

To Change Your Wi-Fi (Wireless Network)

1. Run the SmartThings app.
2. Tap the soundbar card, then tap the [Icon].
3. Tap 'Device settings > Network status > Change Wi-Fi network' and follow the instructions.

Using Group Play

• Register your soundbar to the SmartThings app.
• Available on Samsung TV models released in 2024 or later.
• Connect two or more devices to the same 5GHz Wi-Fi network.

Configuring Group Play:

1. Run the SmartThings app and register your soundbar (see 'Connecting via Wi-Fi').
2. Tap the soundbar card.
3. Tap 'Create Group' under the audio device icon.
4. Press the [Multi Button] on the soundbar and set the source to [Wi-Fi]. If connected to TV via Wi-Fi, disconnect from the TV first.
5. Turn on Group Play and select devices, then tap 'Apply'.

Recommendations: Connect no more than 4 devices. Audio plays only through the host device. Group Play is deleted if the host device connects to the TV. To disable Group Play, tap the audio device card, tap 'Edit Group', and turn off Group Play. Deselect devices to remove them.

Using the SmartThings Hub

• Use the soundbar's SmartThings Hub feature to connect to IoT devices (lights, plugs, sensors) that require it.
• Requires soundbar registration to the SmartThings app.
• Supported by HW-Q990F/Q900F models.

Registering an IoT Device to the SmartThings App:

1. Refer to 'Connecting via Wi-Fi' for soundbar registration.
2. Tap the soundbar card.
3. Tap 'SmartThings Hub' at the bottom of the screen.
4. Turn on the SmartThings Hub function by tapping 'Using SmartThings Hub' and then 'Set up'. An IoT device card will appear.
5. Add an IoT device by tapping [+] on the Home screen.

Note: Disconnecting the soundbar's power cord may disconnect connected IoT devices. Reconnect devices if necessary.

Deleting SmartThings Hub from the SmartThings App:

1. Tap the soundbar card.
2. Tap 'SmartThings Hub'.
3. Disable the function by tapping 'Removing SmartThings Hub'.

Connecting via Apple AirPlay

This feature may not be available in all countries. An updated iOS, iPadOS, or macOS is recommended. Register the device with the Samsung SmartThings app. Ensure the soundbar is powered on and connected to the same Wi-Fi network as your Apple device.

With AirPlay, enjoy music, podcasts, and other audio from your Apple devices directly on the Samsung soundbar. Select the soundbar from the list of available devices in an AirPlay-supported app or Control Center.

Using Tap Sound

Tap your mobile device on the soundbar to play audio content wirelessly. This function may not be supported depending on the device model and is compatible with Samsung mobile devices running Android 8.1 or later.

Configuring Tap Sound

Enable Tap Sound in the SmartThings app: Open SmartThings app > Settings > Tap 'Tap View, Tap Sound' to On.

Note: Tap Sound does not work if your mobile device is in Sleep mode or if the soundbar is near devices causing radio interference.

Using Tap Sound

1. Enable Tap Sound on your mobile device (refer to 'Configuring Tap Sound').
2. Tap your mobile device on the soundbar and select 'Start now' when prompted. A Bluetooth connection is established.
3. Play audio from your mobile device through the soundbar.

Note: This function connects via Bluetooth by detecting vibration when the device touches the soundbar. Avoid tapping sharp corners. Lightly tap the wide area on top of the soundbar. Update the SmartThings app to its latest version.

08 Installing the Soundbar on a Wall

Precautions When Installing

• Mount the soundbar only on a vertical wall.
• Avoid installing in areas with high temperatures or humidity.
• Install on a sturdy wall capable of supporting the soundbar's weight. Reinforce the wall if necessary.
• Use screws or anchors suitable for the wall material (gypsum board, steel, wood). Install screws directly into the wall if possible.
• Turn off power and disconnect the soundbar before mounting to avoid electric shock.
• Connect all external device cables before mounting.

Wall Mount Components

Components include: Wall-mounting Guide (x2), Holder Screw (x2), Screw (x4), Wall-mounting Bracket.

Installation Steps

1. Attach the Wall-mounting Guide to the wall, ensuring it is parallel. If your TV is wall-mounted, position the soundbar at least 5 cm from the bottom of the TV.
2. Align the guide's center line with the center of the TV or installation area and secure with tape.
3. Mark the center of the A-TYPE hole and remove the guide.
4. Drill a hole at the marked spot using an appropriately sized drill bit.
5. Fasten the Screw for mounting on the wall into the marked spot.
6. Install 2 Wall-mounting Brackets at the bottom of the soundbar using screws. Ensure the bracket's hanger part is behind the soundbar.
7. Hang the soundbar on the Holder Screws, securing the brackets.

Installing the Surround Speakers on a Wall

Wall mounts must be purchased separately. Samsung Electronics does not sell wall mounts.

Notes for Mounting Surround Speakers on a Wall:

• The wall must support at least 8 kg.
• Hole size: fits 1/4 - 20 UNC screw. Standard screw: 6.35 mm Ø, 1.27 mm pitch, Length: 18 mm. Quantity: Left 1 / Right 1.
• Check wall sturdiness before installation. Reinforce if needed.
• Samsung Electronics is not responsible for damage due to improper installation.
• Do not install speakers sideways or upside down.

09 Installing the Soundbar on Top of the TV Stand

Parts

• Rubber Foot (x4)

Installation

1. Attach the rubber feet to the bottom of the soundbar. Ensure the feet do not extend beyond the TV stand's width.
2. Place the soundbar on the TV stand, aligning its center with the TV's center.

Note: Place the soundbar on a flat, solid surface. Keep the soundbar at least 2 cm away from the TV for optimal microphone performance. Ensure the microphone is not blocked.

10 Software Update

Automatic Update

The soundbar will automatically update its software when connected to the internet, even when turned off. Ensure the soundbar remains connected to the internet for this feature.

USB Update

Samsung may provide firmware updates for performance enhancements. You can update via a USB storage device containing the firmware:

1. Visit the Samsung website (www.samsung.com) > Customer Support and search for your soundbar model. Refer to the upgrade guide for more information.
2. Download the Upgrade File (USB Type).
3. Unzip the downloaded file into a folder with the same name.
4. Save the folder to a USB thumb drive and connect it to the soundbar's [SERVICE] port.
5. Turn on the soundbar. 'UPDATE' will appear on the display within 3 minutes, and the update will begin.

Notes: Do not turn off power or disconnect the USB drive during the update. If 'UPDATE' does not appear, reconnect the power cord. The update will not run if the latest firmware is already installed. Update may depend on the USB drive type.

Security Updates Information

Visit https://security.samsungtv.com for information on security updates.

Reset

While the soundbar is on, press both [Volume] buttons on the soundbar for 5 seconds. 'INIT' will appear on the display, and the soundbar will reset. This resets all settings. Caution: Reset only when needed.

11 Troubleshooting

Check the following before seeking assistance:

When the Power Doesn't Turn On

• Ensure the power cord is securely connected to the soundbar.

When Some Functions Aren't Working Properly

• Disconnect and reconnect the power cord.
• Turn the connected external device off and then back on.
• If there is no signal input, the soundbar may automatically turn off. Turn the power back on.

If the Remote Control Isn't Working Properly

• Bring the remote control closer to the soundbar and point it directly at the soundbar.
• Replace the batteries with new ones.

When the Soundbar Indicator Light Stays Red

The microphone is turned off. The indicator turns off when the microphone is turned on.

If There is No Sound Coming from the Soundbar

• Check if the soundbar volume is too low or muted. Adjust the volume.
• When using external devices (STB, Bluetooth, mobile), adjust the volume on each device.
• Ensure the TV's sound output is set to the soundbar (Samsung TV: Home > Menu > Settings > All Settings > Sound > Sound Output > Select Soundbar).
• Check if the cable connected to the soundbar is loose. Disconnect and reconnect the cable.
• Disconnect and reconnect the power cord, then turn the soundbar on.
• Reset the soundbar and try again (see page 24).

If There is No Sound from the Subwoofer or Surround Speakers

• Check if the LED indicator on the rear of the subwoofer or surround speaker is blue. If red or blinking blue, reconnect the soundbar to the speakers (see page 9).
• Ensure no objects are placed between the soundbar and subwoofer, as this can cause issues. Move the subwoofer to a clear location.
• Keep the soundbar or speakers away from devices emitting radio frequency signals that may interrupt the connection.
• Disconnect and reconnect the power plug.

If the Subwoofer or Surround Speaker Emits Noise or a Stuttering Sound

• Objects placed between the soundbar and subwoofer can cause issues. Move the subwoofer to a clear location.
• Audio can be interrupted if the subwoofer and surround speakers are placed too far from the soundbar. Move them closer.
• Audio may stutter if the soundbar is near electronic devices or appliances causing radio interference (e.g., wireless routers). Move the soundbar away from such devices.
• Change the TV network connection from wireless to wired.

When the Subwoofer Sound is Low

• The original audio may have low volume. Adjust the subwoofer level using the [Woofer Level] button on the remote control.
• Bring the subwoofer speaker closer to you.

When the TV Can't Connect to the HDMI TO TV (eARC/ARC)

• Ensure the HDMI cable is securely connected to the [ARC] or [eARC] port (see page 12).
• Other connected devices (set-top boxes, game consoles) may interfere. Connect only the soundbar to the TV.
• Ensure HDMI-CEC is enabled in the TV menu (Samsung TV: Home > Menu > Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) ON).
• For eARC connection, ensure the eARC function is enabled in the TV menu.

There is No Audio When the TV is Connected in HDMI TO TV (eARC/ARC) Mode

• The soundbar may not be able to reproduce the input signal. Change the TV's audio output to [PCM] or [Dolby Digital] (Samsung TV: Home > Menu > Settings > All Settings > Sound > Expert settings > Digital Output Audio Format).

When a Bluetooth Connection Can't Be Established

• When connecting a new device, switch to [BT PAIRING] mode.
• If the soundbar is connected to another device, disconnect that device first.
• Remove the soundbar from the Bluetooth speaker list in your device and reconnect.
• Ensure the TV CONNECT feature is enabled (select ON-TV CONNECT by holding the [Left] button on the remote for 5 seconds).
• Disconnect and reconnect the power plug, then try again.
• Reset the soundbar and try again (see page 24).

When the Audio Stutters Due to a Weak Bluetooth Connection

• Audio may stutter if the soundbar is near electronic devices or appliances causing radio interference (e.g., microwave ovens, wireless routers).
• The sound may cut out if the connected device is too far from the soundbar. Move the device closer.
• Body contact with the Bluetooth transceiver or placing the soundbar on metal furniture may cause stuttering. Check the installation environment.

When a Wi-Fi Connection Can't Be Established

• Check if your wireless router is on. Restart the router and try reconnecting.
• If the Wi-Fi signal is weak, move the router closer to the soundbar or place it in an unobstructed location.
• If you installed a new wireless router, reconfigure the speaker's network settings (see page 19).
• The soundbar does not support Wi-Fi 6.

When the TV is Powered On, but the Soundbar Doesn't Turn On Together

If you turn off the soundbar first while watching TV, the Auto Power Link may also turn off. Power off the TV first.

The AVA Pro Feature Can't Be Used

The AVA Pro feature cannot be used when the microphone is turned off.

My TV and Soundbar Are Connected, but No Audio Plays Through TV Speakers When Switching to Soundbar Mode

• If you connect your mobile device to the soundbar while audio is playing from the TV, the audio output switches to your mobile device. The TV audio will not play from any speakers in this case. When you end the mobile device connection, the soundbar will play the TV audio.

If the Soundbar Does Not Appear in the List of AirPlay-Compatible Devices

• Ensure you have agreed to the terms of use for the Samsung SmartThings app and registered the device (see page 20).
• Ensure the soundbar has not been deleted from the Samsung SmartThings app.
• Check that your soundbar and Apple devices are connected to the same Wi-Fi network.
• Note: iOS version 13.4 or later is required.

The TV Doesn't Display the UHD Input Signal

• Adjust settings on your TV or source device. Refer to your TV manual.
• Check if your Ultra High Speed HDMI cable is certified by HDMI.org (for HW-Q990F/Q900F models).

Group Play Isn't Activated

• Check that your audio device is a new model released in 2024 or later.
• Ensure the host device is connected to the Wi-Fi network.
• The audio devices must be connected to the same Wi-Fi network (5GHz).

12 License

This section contains licensing information for technologies used in the product, including Dolby, DTS, HDMI, Apple AirPlay, Spotify, and Roon Ready. It also provides a link to the Open Source License Notice.