EKSA H16, H16S, H16 Pro Office Headset User Manual

Package Contents

The package includes:

• EKSAtelecom H16 Wireless Headset
• EKSA USB-A Bluetooth Adapter
• Type-C Charging Cable
• User Manual

Visual representation shows the headset (1), USB adapter (2), charging cable (3), and user manual (4).

Specifications

Product Overview

Diagram identifying the parts of the headset and accessories:

• 1: Type-C Charging Port (?)
• 2: Power Button (?)
• 3: Volume + / next track (➕)
• 4: Volume - / previous track (➖)
• 5: Microphone Mute Button (??)
• 6: LED Status Indicator (?)
• 7: Long Boom Microphone (Rotatable) (?)
• 8: Microphone Hole (?)
• 9: USB Adapter (?)
• 10: Removable Ear Shell (?)
• 11: USB TypeC Charging Cable (?)

Operation Guide

Switch on/off

To turn on: Long press the power button (?) for about 2 seconds. The blue light (?) will be on for 2 seconds.

To turn off: Long press the power button (?) for about 3 seconds. The red light (?) will be on for 2 seconds, and the headset will turn off.

Note: The headset will shut down automatically in 10 minutes when there is no connection.

Bluetooth Pairing Connection

Pairing process:

1. When the phone is turned off, long press the power button (?) for about 5 seconds to turn on the headset. The blue (?) and red (?) lights will flash alternately, indicating the headset is in pairing state.
2. If no connection is successful after power on, it will automatically enter the pairing state.
3. When the headset is disconnected, it will automatically enter the pairing state.
4. Turn on the Bluetooth of your device, search for the Bluetooth headset, and select "EKSA-H16" for pairing.
5. After successful connection, the headset will prompt "Connected", and the blue light (?) will flash once every 10 seconds. The device will display that the Bluetooth headset is connected.

Notes:

• To connect a new device, disconnect the Bluetooth connection from the current device first. The headset will enter pairing state, then use the new device to search and connect.
• Each time the headset is turned on, it will automatically search for and connect to the nearest previously connected device.
• To clear all pairing information, press and hold the volume up (➕) and volume down (➖) keys simultaneously for 5 seconds. The red (?) and blue (?) lights will flash once. After clearing, you will need to re-pair with previous devices.

USB Adapter Connection

PC Connection:

1. Insert the USB adapter into the computer. The adapter will start up and display "EKSA PC Adapter" on the computer. The blue LED (?) of the adapter will slowly flash, indicating pairing state.
2. Turn on the headset. The headset and adapter will automatically connect successfully.

Note: A computer can connect via Bluetooth and USB adapter simultaneously. Select the audio driver accordingly: "EKSA-H16" for Bluetooth, and "EKSA PC Adapter" for USB adapter connection.

After successful connection, the headset blue light (?) flashes once every 10 seconds, and the adapter blue light (?) remains on.

Audio Settings:

Windows®:

Audio Settings: Go to [Control Panel] -> [Hardware and Sound] -> [Sound] -> [Playback]. Select "[EKSA PC Adapter (Set as Default Device)]". ✔️

Microphone Settings: Go to [Control Panel] -> [Hardware and Sound] -> [Sound] -> [Recording]. Select "[EKSA PC Adapter (Set as Default Device)]". ✔️

macOS:

Go to [System Preferences] -> [Sound]. For [Input] and [Output], select "[EKSA PC Adapter]". ✔️

One to Two Bluetooth Connection

The headset supports simultaneous connection of two devices via Bluetooth. Steps:

1. First, connect the headset to Device A via Bluetooth pairing, then turn off Device A. The headset enters pairing mode.
2. Open Device B and connect to the headset via Bluetooth search pairing.
3. Turn on Device A again and connect through Device A. The headset will now be connected to both Device A and Device B simultaneously.

Note: When connected to two devices, only one device's audio will play at a time. To use the other device, the currently active device may need to be suspended.

Call Functions

Call Handling:

• Answer Call: ? x1 Click (?)
• Hang up Call: ? x1 Click (☎️)
• Reject Call: ? Press for 2 seconds (❌)
• Mute Microphone: ? x1 Click (??)
• Unmute Microphone: ? x1 Click (?)

Redial:

Redial last call number: ? x2 Double Click (?)

Voice dialing:

Activate voice assistant (e.g., Siri): When connected, ? x3 Triple Click (?️)

Three-Way Calling:

Answer a new call and hang up current call: ? x1 Click (?)

Answer a new call and keep current call (Three-way calling mode): ? x2 Double Click (?)

Keep current call and reject new call: ? Press for 1 second (?)

During a three-way call:

• Switch between two calls: ? x2 Double Click

Music

• Play/Pause Music: ? x1 (▶️/⏸️)
• Previous Song: Long press Volume - (◀️)
• Next Song: Long press Volume + (▶️)

Volume Up and Down

• Increase Volume: Short press Volume + (⬆️)
• Decrease Volume: Short press Volume - (⬇️)

Charging

Low Battery Reminder: When the headset battery is low, a voice reminder "Low Battery please charge" will be given every 3 minutes. The red light (?) will flash once every 5 seconds.

Charging: Plug in the USB Type-C charging cable (?). The headset will reset and turn off automatically. The red light (?) is always on when charging. The blue light (?) is always on when fully charged.

FAQ

Q1: The microphone or headset has no sound, or the sound is low

1. Check headset connection to the device as per the manual. Use the device to talk or listen to music.
2. Confirm microphone and speaker are not muted and volume is adjusted appropriately.
3. Set the audio driver correctly: Select "EKSA-H16" for Bluetooth or "EKSA PC Adapter" for USB adapter connection.
4. Try another device or USB jack to confirm functionality.

Q2: The headset does not power on/work/do not recognize

1. Refer to the manual, connect the headset and computer correctly, and ensure good contact.
2. Check headset power supply and ensure it can be switched on/off normally.
3. Check headphone and computer connectors for dirt. Keep connectors clean to prevent poor contact.
4. Try another device or USB jack to confirm functionality.

FCC Warning

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device has been evaluated to meet general RF exposure requirements and can be used in portable exposure conditions without restriction.

FCC ID: 2A25A-H16

IC Caution: Radio Standards Specification RSS-Gen, issue 5

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: This device may not cause interference. This device must accept any interference, including interference that may cause undesired operation of the device.

RF exposure statement: The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction.

French Section: Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS) d'Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes: Cet appareil ne doit pas causer d'interférences. Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable de l'appareil. Déclaration d'exposition RF: L'appareil a été évalué pour répondre aux exigences générales d'exposition aux RF. L'appareil peut être utilisé dans des conditions d'exposition portable sans restriction.

Warranty and Contact Information

Our friendly customer service team is ready and waiting to help. Feel free to contact us:

• GLOBAL: +852 6940 4955 (Mon to Fri 9:00 am-6:30 pm, UTC +8 HKT)
• INDIA: +91-8929-369-620 (Mon to Fri IST 9:30 am-5:30 pm)
• GLOBAL Email: info@eksatelecom.com
• INDIA Email: support@eksatelecom.co.in

For warranty information, visit: www.eksatelecom.com/pages/warranty

Manufacturer and Distributor Information

Manufacturer: YI ZHAO (SHENZHEN) CO., LIMITED

Address: 6th Floor, T3 Creative Building, Shenzhen Colorful Huiwei Cultural and Creative Expo City, No.5010 Baoan Avenue, Caowei Community, Hangcheng Street, Baoan District, Shenzhen City, Guangdong Province, China

EC REP: C&E Connection E-Commerce (DE) GmbH

Address: Zum Linnegraben 20, 65933, Frankfurt am Main, Germany

Tel: +4906927246648, Email: info@ce-connection.de

UK REP: APEX CE SPECIALISTS LIMITED

Address: 89 Princess Street, Manchester, M1 4HT, UK

Tel: +441616371080, Email: info@apex-ce.com

Recycling Information:

• This device, its accessories, and batteries are recyclable.
• Collection points are available at www.quefairedemesdechets.fr. Prioritize repair or donation of your device.
• Symbols indicate proper disposal for electronics, batteries, and compliance markings (CE, UKCA).

Made in China

FCC ID: 2A25A-H16, FCC ID: WSG-KH50, IC:28237-H16