SMARTPHONE S/M 510
User manual
Smartphone overview
Diagram showing the front and back of the smartphone with numbered callouts. The following table details each component:
| Number | Component | Description |
|---|---|---|
| 1 | Front camera | |
| 2 | ON/OFF button | Press to turn on/off the screen. Press and hold to switch on/off your device. |
| 3 | Touch screen | With built-in protective film. |
| 4 | Torch switch | Slide up/down to switch on/off the torch. |
| 5 | Hearing volume key | (Up and Down) |
| 6 | Return key | Returns to previous menu/screen. |
| 7 | Home key | Press to go to the main screen. |
| 8 | Microphone | |
| 9 | USB Type-C port | For charging battery. |
| 10 | Recent task key | In Android mode. |
| 11 | Main camera | |
| 12 | Camera flash | |
| 13 | SOS button | Press and hold to dial out assistance numbers. |
| 14 | Loudspeaker | |
| 15 | Headset jack | |
| 16 | Torch | |
| 17 | Notch | To remove the battery cover. |
What's in the box?
The following items are included with your smartphone:
| Label | Item |
|---|---|
| A | Smartphone |
| B | Battery cover |
| C | Battery |
| D1 | Power adaptor: UE |
| D2 | Power adaptor: UK |
| F | User manual |
| G | Technical sheet |
| H | USB Type-C cable with detachable magnetic tip (S/M 510-M) |
| I | USB Type-C cable (S/M 510-C) |
| J | Charging base (S/M 510-C) |
| L | Lanyard (S/M 510-C) |
Getting started
First installation
Install the SIM card (provided by your mobile operator)
Insert the micro-SIM card as depicted. Contact your operator to get a micro-SIM card adaptor if necessary.
Diagram: Illustration showing a micro-SIM card and its insertion point into the smartphone.
Important Safety Information:
- ❗ Risk of swallowing small objects! The micro-SIM card and memory card can be removed. Small children can swallow them.
- ❗ Do not bend or scratch the micro-SIM card. Prevent any contact with water, dirt, or electrical charges.
Install the battery
Do not remove the transparent tape as it will help you to remove the battery later if needed.
Diagram: Illustration showing the battery being inserted into the phone, with a transparent tape for removal.
Tie the lanyard (only available for S/M 510-C)
Diagram: Illustration showing how to attach the lanyard to the phone.
Replacing the battery cover
Press well on each side of the cover (see arrows). To remove it, refer to item 17 "Smartphone overview".
Diagram: Illustration showing how to attach and detach the battery cover.
Gently peel off the thin plastic film on the smartphone screen, by pulling the label [label-icon].
Charge your phone
Before first use, the smartphone has to be charged at least at 80%.
S/M 510-M: Charging with USB Type-C cable
For effortless charging, the USB cable supplied with your smartphone is fitted with a detachable magnetic tip.
To install:
- Detach the small magnetic tip from the supplied cable.
- Insert the tip in the smartphone USB-C port until a click is emitted.
- Bring the USB cable magnetic end close to the magnetic tip until it adheres to it.
- Connect the other end of the USB cable to the USB outlet of the power adaptor.
- Plug the power adaptor to the power outlet and charging starts.
Diagram: Illustrations showing the steps for magnetic charging.
S/M 510-C: Charging with charging dock
Using charging dock:
- Insert the USB cable into the dock's connector. Connect as shown.
- Insert the other end of the USB cable into the adaptor.
- Connect the power adaptor to the power outlet.
- Place your smartphone on the charging dock to charge.
Diagram: Illustrations showing the steps for charging using the dock.
Using USB Type-C cable (S/M 510-C)
- Insert the USB cable directly into the phone's USB connector.
- Connect the other end of the USB cable to the power adaptor.
- Plug the adaptor to the power outlet.
Note on charging:
- While charging, the device and the charger may become hot. This usually does not affect the device's lifespan or performance, and is in the device's normal range of operation.
- ❗ To avoid injury or damage to your device, only use battery, charger and accessories that have been approved for use with this model. Connecting other accessories may be dangerous and invalidate the warranty.
Diagram: Illustrations showing the steps for USB Type-C charging.
Turn Smartphone ON
Diagram: Illustration of the smartphone showing the ON/OFF button.
To turn ON
Press and hold the ON/OFF key [key-2] for a few seconds to turn on the smartphone. The screen lights up.
To turn OFF
Press and hold the ON/OFF key [key-2] for a few seconds, and the display shows "Power off". Tap on it to Turn off.
Diagram: Screenshot showing the Power off menu with options like Emergency, Power off, Restart.
Initial setup
The display lights up when the smartphone is on. You can now set up the smartphone.
- If your SIM card has a PIN code, enter it. Tap [enter-pin-icon] to confirm.
Diagram: Screenshot of the SIM PIN entry screen.
Important: If the screen displays "System update", select Update > Download > Click to update.
- The phone will reboot automatically and install the update.
- The process can last a few minutes.
Diagram: Screenshot of a system update notification.
Setup Wizard
This menu will help you to program quickly main features. Follow each Wizard menu option one by one. (Minimum recommended steps: 1. Permissions through 5. WhatsApp)
1. Permissions - Tap Next [next-icon] > Permission
Diagrams showing the Setup Wizard screens for Permissions, Accessibility, Installation, and unknown apps.
- Accessibility and Installation have to be in green [check-green].
- ❗ If one of them is in orange [warning-orange], tap on that function to activate and authorize it. It will turn into green. Tap Return to Wizard [return-icon].
2. Keyboard - Tap Keyboard [keyboard-icon] > Next [next-icon]
Diagrams showing the Keyboard settings screen and the option to use the simplified keyboard.
Click Duration
To set up your preferred click choice for both menu and keyboard:
- Tap Click Duration [click-duration-icon] (menu) > Change Click Duration > Select one of the durations (according to user dexterity) > OK [ok-icon].
- Tap Click Duration [click-duration-icon] (keyboard) > Change keyboard click duration > Long-press time > Select one of the durations (according to user dexterity). Tap [tap-three-times-icon] 3 times to return to wizard.
Diagrams illustrating the click duration settings for menu and keyboard.
3. WiFi (if available) - for WiFi setup (if it has not been done previously and if available)
4. Google Account - If it has not been done previously, see page 12
If you did not set it up during Initial Setup steps, you can do it through the Wizard now.
5. WhatsApp
This menu offers a simplified interface for most used functions in WhatsApp.
- Tap Setup [setup-icon] and follow the instructions. Once Setup done, icon turns green [check-green].
- Tap Permissions [permissions-icon] and follow instructions.
- Then, you need to allow Camera / Microphone / Phone / Contacts / Files & media in WhatsApp application: App info > Tap Permissions [permissions-icon] > and for each item, tap and authorize.
- Press Return to Wizard [return-icon].
Diagrams showing WhatsApp setup and permission granting.
Once you are inside Whatsapp application, short tap may apply.
6. Copy Contacts from your SIM
7. New Contact, see page 23
8. SOS and Support to set your SOS and assistance numbers, see page 25
9. Speed Dial to set the Home page speed dials, see page 24
10. Favorite Contacts to select which contacts are displayed at the top of the list.
11. ZoomLy - to get ready to participate in Zoom group calls easily.
12. Advanced Settings
13. Exit Setup
❗ To exit from Setup Wizard menu at any step, Tap twice [tap-twice-icon] and select Exit Setup [exit-setup-icon]. Main Simple menu will appear.
To reach Setup Wizard later from Home screen:
- Tap [tap-icon] until Settings [settings-icon] displays.
- Tap Settings [settings-icon] > Setup Wizard [setup-wizard-icon].
Diagrams showing navigation to Setup Wizard.
Smartphone Use
Smartphone menu/ interface Overview
When SIMPLE Smartphone mode is selected, your phone will look simpler and easier to use than regular smartphones.
Home screen overview
Diagram of the smartphone home screen with labeled elements:
- A. Silent/Vibrate only/ Normal mode;
- B. One Touch Speed Dial buttons (photo memories);
- C. Call menu - Dial number, Phonebook [phone-book-icon], Call Log [call-log-icon];
- D. Message menu - SMS, Missed calls, WhatsApp [whatsapp-icon], etc.;
- E. Picture menu - View photos and videos, Use the camera [camera-icon];
- F. [arrow-right] - Press this arrow to move to next menu, like Whatsapp, Phonebook, Applications, Settings [settings-icon], Listening to Internet radio, etc.;
- G. Battery status [battery-icon] - tap to see charging level;
- H. Time clock - tap to see time and date in large characters and set alarms.
You can always return to the main screen by pressing [home-icon] (see 7 in "Smartphone overview").
Use a simple tap to access each menu on the screen. You will feel a vibration whenever tap is valid. You can decide how long the tap should last to be valid, among 4 different values.
For details, go to Click duration in Setup Wizard menu page 16.
For some menu buttons, you need to scroll (press and hold while sliding up) to view all applications.
Call
Make a call
- Tap [call-icon] and then tap Dial Number.
- Use the dialpad (0-9) to enter the telephone number.
- Tap [delete-icon] to delete.
- Tap [call-icon] to call.
- Tap [end-call-icon] to end the call.
Answer a call/ Reject a call
- Tap [answer-call-icon] to answer a call.
- Tap [reject-call-icon] to end or reject a call.
Call a number in the phonebook
- Tap [call-icon] and then select the name (or tap [arrow-right] to reach other pages and then select the name).
- Tap [call-icon] to dial.
- Tap [end-call-icon] to end the call.
Calling on of the 3 speed dial icons
- Press one of the 3 One-Touch speed dials directly.
- Press [end-call-icon] to end the call.
Calling from the call log
- Press [call-icon].
- Press Call Log [call-log-icon] to view the call log.
- Press the chosen number and press call back.
Adjust hearing volume/ Audio boost/ Handsfree
During a call, press Volume keys (see 5 in "Smartphone overview" on page 2) to adjust the loudness between levels 1 and 7 (default level is 5).
For extra sound amplification, use volume level 6 and 7. The display will show BOOST ON.
❗ Excessive exposure to loud sounds may cause hearing damage.
To activate handsfree mode, tap [handsfree-icon] on the screen.
Tap [handsfree-icon] again to deactivate handsfree mode.
Ringer mode
In idle mode, tap the ringer icon [ringer-icon] and select:
- Red color - RINGER OFF (silent)
- Orange color - Vibration only (no ringer)
- Green color - Ringer on
Note: to modify the ringer melody and volume, see Other settings chapter, page 28.
Messages
All types of messages (SMS, WhatsApp [whatsapp-icon], missed calls, etc.) are consolidated in [message-icon]. When there is a new message, the button will be highlighted with a [new-message-icon] indication.
To read the message, tap on the new items to read the details or tap Read old message......
Pictures received through MMS will be directly stored in Pictures center [pictures-icon].
Write a new message
Method 1
- Tap [message-icon], and then tap Write a new message.
- Tap Dial number to enter the correspondent number and tap Next [next-icon], or tap on one existing contact.
- Tap Keyboard [keyboard-icon]. The screen will rotate.
- Type your message with the keyboard.
- Tap [delete-icon] to correct if needed
- Tap Send [send-icon].
- Tap Yes to confirm, or No if not.
Method 2
- Follow steps 1 and 2 above to choose destination number.
- Tap one of the predefined messages.
- Tap Yes to confirm.
WhatsApp (simplified access)
Write a WhatsApp message
Tap [whatsapp-icon] > Write a new message. Follow the same steps as described page 21.
Send a picture with WhatsApp
If there is already a picture
- Tap [pictures-icon].
- Tap View Pictures.
- Tap right arrow icon [arrow-right] to select a picture.
- Tap Options > Send [send-icon] > WhatsApp [whatsapp-icon] > Tap on desired contact > Tap Yes to confirm.
The picture will be sent directly.
If there is no picture
- Tap Take a Picture [camera-icon].
- Tap Camera or Selfie > Capture > Save & Send [send-icon] (or Del [delete-icon] to delete) > WhatsApp [whatsapp-icon] > Tap on desired contact > Tap Yes to confirm.
The picture will be sent directly.
Place a Call with WhatsApp (Voice or Video call)
- Tap [whatsapp-icon] > Voice Call [voice-call-icon] (or Video Call [video-call-icon]).
- Select a contact:
- Tap [arrow-down] to go through the list, or tap Search and enter the first character of the contact name to select a contact.
- Tap on the name of the contact.
To end the call, tap [end-call-icon]. To switch from Voice call to Video call, tap [camera-icon] during the Voice call.
Receive a WhatsApp call (or video call)
The screen shows "Incoming Voice (or Video) Call from ... Do you wish to accept this call?"
- Tap Yes to accept, or No to reject.
Send a voice message through WhatsApp
- Tap [whatsapp-icon] > Voice Message [voice-message-icon] > Rec. to record your message.
Maximum recording time: 60 seconds.
2. Tap Stop [stop-icon] when complete, and then tap Send [send-icon].
3. Select a contact:
- Tap [arrow-down] to go through the list, or tap Search and enter the first character of the contact name to select a contact.
4. Tap on the name of the contact.
5. Tap Yes to confirm.
Use regular WhatsApp interface
Tap [whatsapp-icon], and then WhatsApp app.
Pictures
Take a picture
- Tap [pictures-icon] > Take a picture.
- Tap Camera or Selfie [camera-icon], and then
- Capture to take a photo, or a selfie
- Record for video recording,
- Select Save [save-icon], Save & Send [send-icon], or Delete [delete-icon].
View and share pictures
- Tap [pictures-icon] > View Pictures.
- Tap [arrow-right] to move to the next......
- Tap All images to see all pictures;
- Tap [arrow-up]/[arrow-down] to scroll through them.
- Tap Options > Send [send-icon].
- Select WhatsApp [whatsapp-icon] / SMS / Apps to share.
- Select a contact. Tap Yes to confirm.
Phone Book
Add a contact
- Tap [phone-book-icon] > New Contact [new-contact-icon].
- Tap Name, and then enter the name. (the keyboard will rotate to facilitate typing).
- Tap Next [next-icon].
- Tap Number, and enter the number. Tap Next [next-icon].
- Tap Save [save-icon].
You will be asked if you wish to add a photo from Images or from Camera [camera-icon]. Press Yes or No. Then, follow the on-screen instructions.
Assign the 3 speed dial numbers
The contacts for the 3-speed dial buttons on the home screen, have first to recorded in the phonebook.
- Tap on an empty speed dial profile button on home screen.
- Select an empty button.
- Choose the name from the contact list.
- Tap [arrow-down] to go to next page if needed.
- Tap Add contact to list [add-contact-icon].
To add a photo on this speed dial number, Tap Phonebook [phone-book-icon] then Photo [photo-icon], select the name, choose a photo from gallery or take a picture (camera + capture), select picture, press Save [save-icon].
Edit contact
Tap [phone-book-icon] > Edit [edit-icon].
- Tap on the contact to edit, and then edit the name. Tap Next [next-icon].
- Tap on the number, and then edit it. Tap Next [next-icon].
- Tap Save [save-icon].
Add a photo
- To associate a photo to a contact, tap [phone-book-icon] > Photo [photo-icon].
- Tap on the contact, and then select From Gallery or Camera [camera-icon].
- Choose or take a picture, and press Save [save-icon].
Fun
- Wi-Fi [wifi-icon] or mobile data are required to use these features.
- Google account [google-account-icon] and sign-in to Google play required for Weather and Games.
Weather
Tap [fun-icon] > Weather [weather-icon] to check the weather in your area of choice.
A weather forecast app can be installed from Google Play Store [google-play-icon] first time you access.
Games
Tap [fun-icon] > Games [games-icon] to see a list of popular games.
Tap on the game you wish to play.
The game can be installed from Google Play Store [google-play-icon] first time you select it.
Internet Radio
Tap [fun-icon] > Radio [radio-icon] to see a list of popular internet radio stations, according to your smartphone language.
Press on the desired radio to listen it. Tap back [back-arrow-icon] to return to the radio menu.
Apps
To launch any applications installed in your smartphone, you can use Apps menu [apps-icon].
- From Home page [home-icon], tap [apps-icon] > .
- Swipe with your finger to scroll the list of apps.
- Tap on the application you wish to open.
You can change the order in which your apps are listed. See Advanced Settings.
Add new applications
Once you have logged in to your Google account [google-account-icon], you can download extra applications from the Google Play Store [google-play-icon].
- From Home page [home-icon], tap [apps-icon] then [google-play-icon]. Scroll down and tap Google Play Store [google-play-icon].
- Type the application name in the search bar and follow instructions.
See "Google account" on page 12 if you have not associated a Google account to your phone yet.
SOS Assistance button
- Make sure the desired phone number exists in the phonebook.
- One SOS number will be called and receive an emergency SMS with phone location.
- The five other SOS numbers will only receive an emergency SMS with phone location.
- Make sure to inform the recipient that you have set their numbers as your SOS Assistance numbers.
- Additional cost may be charged for SMS messages.
Set SOS Assistance number
- Tap [settings-icon] > Advanced Settings [advanced-settings-icon].
- Tap SOS and Support [sos-support-icon] > SOS numbers.
- To select the SOS number which will be called: Tap on Not selected and select the number from the Phonebook [phone-book-icon].
- Tap Save [save-icon].
A confirmation SMS is sent to the selected person to inform that He/She is the contact in case of emergency.
5. For the five other SOS numbers, repeat as above and tap Save [save-icon].
You may also assign a contact to receive alerts when your battery is low, in SOS and Support [sos-support-icon] and then Caregiver Support Numbers.
Call SOS Assistance number
- You must set the SOS Assistance numbers first, in order to dial out.
- Network service must be active in order for SOS Assistance to work normally.
- Additional cost may be charged for SMS messages.
Press and hold SOS button [sos-icon] for 3 seconds to dial out assistance numbers.
- The smartphone automatically enters handsfree mode and you can hear/speak to your SOS contact.
- SMS is sent to 5 recipients, including the recipient of this assistance call.
To stop the SOS action, press and hold CANCEL during the countdown.
Advanced Settings
Select to access the following options in Advanced Settings menu.
- Initial setting
- Contacts
- Personal Info
- SOS and Support [sos-support-icon]
Tap [settings-icon] > Advanced Settings [advanced-settings-icon].
Talking Digits
By default, while tapping the dialpad numbers, the smartphone will announce the digits, (except in silent mode). To disable this feature: Advanced Settings > Display & Sound Settings > Sound Settings > Read dialed digit out loud, Tap No [no-icon] > Tap Save [save-icon].
Rearrange applications in Apps menu
You can change the order in which apps are displayed in Apps menu.
- Go to Advanced settings [advanced-settings-icon]> Display & Sound settings > Application filter.
- For each app, tap the arrow on the right side [arrow-right], scroll up or down to select the desired position, then tap Back [back-arrow-icon].
Rearrange the menu buttons
You can change the order in which menu buttons (WhatsApp [whatsapp-icon], Phonebook [phone-book-icon], Fun [fun-icon], ...) are displayed.
- Go to Advanced settings [advanced-settings-icon]> Display & Sound settings > More menu sorter.
- For each element, tap the small arrow on the right side [arrow-right] and scroll up or down to select the desired position, then tap Back [back-arrow-icon].
Manage messages filter
You can manage which apps will generate notifications in Messages menu.
- Go to Advanced settings [advanced-settings-icon]> Display & Sound settings > Messages Filter.
- For each app, tap on the left square to allow or disallow the notification.
Android settings
There are several ways you can access Android settings.
Method 1
Go to Advanced settings [advanced-settings-icon]> Android settings.
Method 2
Advanced settings [advanced-settings-icon]> Exit system settings [exit-system-icon] > once in Android tap Settings [settings-icon] (or any other).
Method 3
From Home page [home-icon], use the down arrow [arrow-down] and tap Tools [tools-icon] > Exit system [exit-system-icon].
To return to the main screen, simply press Home key [home-icon] (see 7 "Smartphone overview").
Learn more & Supports
FAQ's
| Questions | Answers |
|---|---|
| I would like to change my smartphone language. | Language is part of Android System Settings. From Simple Smartphone home page:
|
| How can I modify ringer volume and melody? | From Simple Smartphone home page:
|
| How can I modify the listening volume for radio or videos in Simple Smartphone mode? | You can easily adjust Media volume while music or videos are playing, with the Volume keys. You can also do it through Android System Settings: From Simple Smartphone home page:
|
| I have received on my smartphone a notification for updating it. What should I do? | Tap Download [download-icon] and follow instructions.
|
| I would like to use S/M 510 as a regular smartphone. Can I change back to Android mode? | Yes, you can always change mode. From Simple Smartphone home page:
|
Troubleshooting
| Issues | Solutions |
|---|---|
| The mobile phone cannot be switched on. | No battery inserted; Battery is not charged. |
| The phone is requesting a PUK when I switch on the phone. | If you do not have the PUK for your SIM card, please contact your service provider. |
| A message appears in the display for some functions, indicating execution/ use is not possible. | Some functions can only be used after the respective service has been applied for. Contact your service provider. |
| Screen frozen or no response when pressing keys. | Remove the battery for 3 minutes and try again. |
| No connection to the mobile telecommunication network. | Contact your service provider. |
| The Insert SIM message appears in the display. | Make sure that the SIM card has been installed correctly. Contact your service provider. |
| The battery cannot be charged or is empty within a short time (S/M 510-M). |
|
| The easy-charging dock does not work. I cannot charge my smartphone (S/M 510-C). |
|
| The mobile phone has accidentally got wet. | Switch off the phone immediately, and remove the battery to allow the unit to dry completely before powering it on again. |
Declaration of Conformity
The logo CE printed on the products indicates the conformity with all essential requirements (RED directive: 2014/53/EU).
The logo UKCA printed on the products indicates the conformity with all essential requirements (Radio Equipement regulations 2017).
You can download the Declaration of Confirmity from our websites:
Amplicomms
Swissvoice
