AVer Cloud Management

Overview

AVer Cloud Management is a centralized management and monitoring platform for AVer devices. It provides visibility and control for all devices within your setup, from anywhere in the world.

System Requirements

• Windows 7 or later
• MacOS 10 or later
• iOS 14.0 or later
• iPadOS 14.0 or later
• Android 8.0 or later
• Browser: Chrome, Edge, Safari

Features

• Unlimited AVer devices
• Live view for local area network (LAN) devices
• Control the camera pan, tilt, zoom, presets and tracking
• Update firmware, schedule tasks, and receive email notifications

Supported AVer Devices

Professional Tracking Cameras

Single Lens

Go to Web: Firmware 0.0.0000.50 or later

• TR211
• TR315
• TR315N
• TR335
• TR335N
• TR615 Go to Web: Firmware 0.0.0000.21 or later

Go to Web: Firmware 0.1.0000.70 or later

• TR311HWV2
• TR313V2
• TR323V2
• TR323NV2
• TR333V2
• PTC310HWV2
• PTC310UV2
• PTC320UV2
• PTC320UNV2
• PTC330UV2

Dual Lenses

• TR535 Go to Web: Firmware 0.0.0000.24 or later
• TR535N Go to Web: Firmware 0.0.0000.24 or later

Professional PTZ Cameras

Go to Web: Firmware 0.0.0000.50 or later

• PTZ211
• PTZ231
• PTZ310UV2
• PTZ310UNV2
• PTZ330UV2
• PTZ330UNV2

Matrix Tracking Boxes

• MT100 Go to Web: Firmware 0.1.0000.63 or later
• MT300 Go to Web: Firmware 0.0.0000.59 or later
• MT300N Go to Web: Firmware 0.0.0000.59 or later

Video Conferencing Cameras

• CAM520 Pro3
• CAM550
• CAM570
• VC520 Pro3
• VB130
• VB342 Pro
• VB350

Ceiling Speakerphone

• FONE700

AI Coffee Bean Sorters

• CS Lite
• CS One

First-Time Setup

1. Sign in to the AVer Cloud Management (https://cloudmgmt.aver.com/) platform. Or click Create account to create one.
2. When you have created an account, you will receive a verification email.

A visual representation of the AVer Cloud Management login screen is provided, showing fields for Email and Password, along with options to remember login and a Login button. There are also links for 'Forgot password' and 'Create account'.

Interface

Menu Bar

• Menu ☰: Expand or collapse the left panel.
• Notification Center ?: View your notifications and mark them as read. You can set up notifications in Device Management > Event Notifications.
• Settings ⚙️: Log out or configure accounts settings.

My Project

A project in AVer Cloud Management typically represents a physical location, such as a classroom or an auditorium.

A visual representation of the 'My Project' interface is shown, displaying a list of projects including 'Auditorium' and 'Lecture Hall', with details like creator, permissions, device count, and last modified date.

Project Permission

There are two types of project permissions:

• The creator of a project is an admin.
• You can be assigned to a project as either an admin or user.

Add a Project

1. From the All Projects page, click Add Project.
2. Enter your project name and remarks.
3. Click Create.

Your project will appear under My Project List. You will also be redirected to your project page. Click the More options icon [...] to perform management actions, such as assigning project permissions.

Add a Device

A device can be associated with projects or left unassociated in the All Device page. Unassociated devices can be moved or copied to projects later.

Note: For security purpose, AVer devices must be added using changed username and password. The default username and password admin/admin is not valid for use with AVer Cloud Management. Access your device's web interface to change the username and password.

There are two ways to add a device:

• Auto search on local area network (LAN) with the AVer Device Utility software
• Add a device on wide area network (WAN) manually with its serial number

Auto search (Windows and Mac only)

1. Select a project from the All Projects List and click Add Device to add an associated device. Or from the All Devices page, click Add Device to add an unassociated device.
2. Click Auto Search. You'll be prompted to download the AVer Device Utility software. Follow the instructions to complete the installation.
3. A list of available devices will appear. Select the devices you want and fill in the fields.
4. Click Done.

Manually

1. Select a project from the All Projects List and click Add Device to add an associated device. Or from the All Devices page, click Add Device to add an unassociated device.
2. Find your device serial number on the bottom of the device. You will need it later.
3. Fill in the fields on the Add Device window.
4. Click Done.

Manage Projects

The All Projects page shows the number of projects that you have created or have been assigned to you. You can:

• Add a project
• Search by filter ?️
• Sort by column
• More options [...]

Assign project permission, edit, delete or exit a project based on your project permission.

A visual representation of the 'All Projects' interface is shown, similar to the 'My Project' view.

Manage Devices

The All Devices page shows you an overview of your devices' operating status and information. You can:

• Add devices
• Search by filter ?️
• Sort by column
• More options [...]

Edit, move, copy, delete a device, or view device details based on your project permission.

To associate a device to a project, do any of the following:

• Select the checkbox of a device and click Move to move a device to a project.
• Select the checkbox of a device and click Copy to copy a device to multiple projects.

To view devices associated with a specific project, do any of the following:

• Search by filter on the All Devices page.
• Click on a project under My Project List.

Device Management

The Device Management page includes the following tabs:

• Device List
• Scheduled Tasks
• Email Notifications.

Device List

The Device List tabs lets control your devices. You can:

• Search by filter ?️
• Sort by column
• More options [...]

Reboot, power on, power off, view device details, or access device web interface (Refer to Supported AVer Devices for firmware version.)

You can also select a device to do any of the following:

• Firmware Upgrade: Upgrade firmware.
• Control: See camera live view in 1, 4 or 16 grids and control the camera pan, tilt, zoom, and presets.

A visual representation of the 'Control' interface is shown, with PTZ controls, preset point management, and tracking options.

• Select action:
  • Reboot
  • Power on
  • Power off

Control Panel

A diagram of the Control Panel is provided with numbered elements.

1. PTZ Cam and Wide-Angle Cam: Select the live view from the PTZ lens or the wide-angle lens for a dual-lens device.
2. Snapshot: Take a snapshot. Snapshots will be saved to your Downloads folder.
3. Navigation/Home Buttons: Click the Home button to reset the pan-tilt position to the center.
4. Preset Point
   • Save a preset: Position the camera using pan, tilt, and zoom controls. Then enter a preset number (0-255) in the Save to field and click Save.
   • Load a preset: Click a preset number (0–255) block. Or enter a preset number (0–255) in the Go to field and press Enter on your keyboard.
5. Tracking Control
   • Tracking: Turn tracking on or off.
   • Mode: Select a tracking mode. Make sure you have configured tracking modes on the device web interface. For details on settings, please refer to your device's user manual.
   • Auto Zoom: Auto Zoom is only available in Presenter Mode and Hybrid Mode. When turned off, the zoom ratio will be based on your selected preset on the device web interface.
   • Click Track: Switches the presenter you want to track. Click the Click Track button to frame everyone on screen in bounding boxes and select the presenter you want to track. Selected presenter will be in a red frame.
6. Mute/Unmute
7. Layout: Select a layout of 1, 4 or 16 grids.
8. Pan, Tilt, Zoom and Focus
9. Live Mode: Toggle on to see live views and change layouts. Changes are saved automatically. Toggle off to select defined profiles and turn voice tracking on or off.
10. Select Output View: Select a layout.
11. Information: Export a debug log.

Scheduled Tasks

Create recurring tasks relevant to your devices, such as reboot, powering on or off, and receiving email notifications.

Event Notifications

Add notifications for devices that will appear in the Notification Center ?.

Insight

The Insight page displays the health status of all your devices into the following tabs.

Real-Time Data

This tab shows the devices' performance metrics in real time. When you click on a donut chart, you can see device details.

A visual representation of the 'Real-Time Data' dashboard is shown, displaying donut charts for various metrics like device online/offline status, number of remote connections, network average RX/TX speed, and system uptime.

Device Data

This tab shows the device's number of remote connections, system uptime, network average RX speed, and network average TX speed.

A visual representation of the 'Device Data' dashboard is shown, listing individual devices with their status, system uptime, number of remote connections, and network speeds.

Summary Data

This tab shows the devices' performance metrics over a period of time. You can select a project to show, and customize the time range to present. When you click on a bar chart, you can see device details.

A visual representation of the 'Summary Data' dashboard is shown, with bar charts displaying trends for device online/offline status, system uptime, network average RX/TX speed, and number of remote connections over a selected period.

Troubleshoot

Auto search doesn't work. I am being asked to install the AVer Device Utility software again.

• Make sure AVer Device Utility is open and running. The AVer Device Utility icon on the taskbar will indicate that it is open.

A visual representation of the Windows taskbar is shown, highlighting the AVer Device Utility icon.

• If you don't see the AVer Device Utility icon on the taskbar, search and open the software by typing its name into the search bar. You can close the window and let it run in the background but don't exit the program.

No live view but I can control the camera pan, tilt and zoom.

For Windows 7 and Windows 8 users, try change the following browser settings.

Chrome:

1. Type "chrome://flags” in the address bar.
2. Disable Hardware-accelerated video decode.

A visual representation of the Chrome flags page is shown, with the option to disable hardware-accelerated video decode.

3. Quit and relaunch Chrome.

Edge:

1. Type "edge://settings/system” in the address bar. Or go to Settings > System and performance.
2. Turn off Use hardware acceleration when available.

A visual representation of the Edge settings page is shown, with the option to turn off hardware acceleration.

3. Quit and restart Edge.

Appendix

Sign up for a TURN Server

There are several free or paid Traversal Using Relays around NAT (TURN) server options available online. Here is an example using Open Relay, a TURN server provided by Metered Video.

1. Go to Open Relay (https://www.metered.ca/tools/openrelay/). Scroll down and click Sign up for free account.
2. Create a metered app. A visual representation of the Metered app creation interface is shown.
3. Select a plan.
4. Generate your credential and click the Instructions button for instructions. A visual representation of the TURN Credentials section is shown, with options to generate credentials.
5. Open AVer Cloud Management. Go to Settings > Streaming.
6. Copy any of the TURN credentials and paste them into AVer Cloud Management. Then turn on Data Transmission.

A code snippet showing RTCPeerConnection configuration with TURN server URLs, usernames, and credentials is provided. Additionally, a visual representation of the AVer Cloud Management 'Streaming Settings' interface is shown, with fields for TURN server URL, account, password, and data transmission options.

Contact Information

Headquarters

AVer Information Inc.
8F, No.157, Da-An Rd.,
Tucheng Dist., New Taipei City
23673, Taiwan
Tel: +886 (2) 2269 8535

USA Branch Office

AVer Information Inc., Americas
44061 Nobel Drive, Fremont,
CA 94538, USA
Tel: +1 (408) 263 3828
Toll-free: +1 (877) 528 7824

Japan Branch Office

アバー・インフォメーション 株式会社
〒160-0023 日本東京都新宿区 西新宿 3-2-26 立花新宿ビル 7階
Tel: +81 (0) 3 5989 0290
お客様サポートセンター(固定電話のみ): +81 (0) 120 008 382

Vietnam Branch Office

Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phố Hồ Chí Minh 700000, Việt Nam
Tel: +84 (0) 28 22 539 211
Hỗ trợ kỹ thuật: +84 (0) 90 70 080 77

Europe Branch Office

AVer Information Europe B.V.
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: +31 (0) 10 7600 550

Korea Office

한국 에버 인포메이션(주)
서울시 종로구 새문안로 92 (신문로1가, 광화문오피시아빌딩) 1831, 1832 호
Tel: +82 (0) 2 722 8535

More Help

For FAQs, technical support, software and user manual download, please visit:

Non-USA

Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support

USA

Download Center: https://www.averusa.com/pro-av/support
Technical Support: https://averusa.force.com/support/s/contactsupport