How to Guide Your Team to Use Wave App

The Wave app allows your team to take advantage of an abundance of features to communicate and collaborate from anywhere, anytime on any device.

• Single chat and Group chat (free IM tool)
• High quality point-to-point audio and video calling (Free softphone)
• Instant video meeting and schedule meeting
• Multi-layer contacts, LDAP contacts and Personal contacts
• Integrate CRM, WhatsApp, Google Drive, and many add-ins
• Available for desktop, web, Android, and iOS

Learn More

[Image Description: Wave User Interface showing a laptop screen with a video conference and a mobile phone displaying the Wave app.]

Quickly Start Wave

1. You can log in to the UCM Web UI and go to the Wave Client tab page on the extension editing page to view the information of the Wave app.

Enable Wave Client

2. You can log in the Wave Web client directly, or download the Wave clients for login.

Notes:

• If the UCM has activated the UCMRC plan, users can log in Wave app with the UCMRC domain address (xxx.a.gdms.cloud). If not, users can use the internal IP address for login.
• When logging in the Wave app, users need to use the extension number and Wave User Password (not SIP Authentication Password). You can set it on Extensions -> Basic Settings -> User/Wave Password.

Invite Your Team to Use Wave

You can follow the steps below to inform your team members to start using Wave app.

1. You can go to the Extension module on the Web UI of your UCM63xx and send Wave welcome emails to your team members to invite them to use Wave app.
2. Your team members will receive an email as the screenshot shows below: (You can also go to Settings->Email Settings->Email Templates to modify the contents.)

   [Image Description: Screenshot of a sample Wave Welcome Email.]

3. Your team members can log in the given credentials through Wave Web client address, or download the Wave app for login.

Reset User/Wave Password

If the extension owner forgets the Wave login password, the user can log in to the Web UI of the UCM63xx and reset the User/Wave Password.

[Image Description: Screenshot of the UCM63xx Extension Basic Settings page, showing user and wave password fields.]

Manage Privileges for Wave Users

Enable/Disable Wave

You can log in to the Web UI of the UCM63xx, access the Wave Client tab on the extension editing page to enable/disable the privilege whether if it allows users to use Wave app for login. The default setting is "Enabled".

[Image Description: Screenshot of the UCM63xx Wave Client settings page.]

Set Wave Functional Privileges

You can set the Wave functional privileges for this extension. If the extension is used in a hotel system, and do not want the meeting function, you can follow the steps below to remove the meeting privilege:

1. You can create multiple "User Portal/Wave Privileges", and assign one of them to an extension. All privileges will be granted for the Wave user by default.
2. You can go to User Management -> User Portal/Wave Privileges to add or modify privileges.

[Image Description: Screenshot of the UCM63xx Extension Basic Settings page showing User Portal/Wave Privileges.]

[Image Description: Screenshot of the User Management page for creating/modifying Wave Privileges.]

Set Privilege to View Contacts

The user can configure custom privileges other than the default ones (All contacts, Departments, and sub-departments contacts). These custom privileges allow more flexible ways of allowing contacts to view all or specific contacts from other departments.

1. Users can set contacts privilege on the extension editing page:

[Image Description: Screenshot of the UCM63xx Extension Basic Settings page showing Contact Privileges.]

Same as Department Contact Privileges: This field is used to check whether the privileges of the contact are the same as those privileges of the department. If the privileges are the same, "Contact View Privilege" cannot be set.

Contact View Privilege: This field is used to set the view privileges for the contact.

Sync Contact: This field is used to set whether to display this extension in the Contacts module of the Wave app. If this option is unchecked, this extension will not be displayed in the Contacts module of the Wave app.

2. UCM admin can add or edit Privilege Management on Contacts -> Privilege Management under UCM web UI, there are 2 default privileges:
   • Visible to all contacts.
   • Only the contact person's department and sub-department contacts are visible.
3. UCM admin can select one or more departments and assign the privilege to an extension owner to view the contacts in these departments. This extension owner can only view the contacts in the selected departments, and this user cannot see the contacts in rest of departments.

[Image Description: Screenshot of the Privilege Management page in UCM63xx.]

[Image Description: Screenshot of the Edit Custom Privilege page in UCM63xx.]

Assign Extension to Use Operator Panel

UCM supports the addition and configuration of the call console, which can realize one or more extensions as administrators to manage PBX activities, such as extension status, call queue status, call transfer, call monitoring, call hangup, etc.

1. The call console can be set through Call Features.

[Image Description: Screenshot of the Operator Panel settings in UCM63xx.]

Click the "Add" button to add the call console. Please refer to the following for the description of the specific configuration items of the Operator Panel:

2. After an extension user with permission logs in to the Wave app, the Wave app displays the status information of the extension, ring group, voice mailbox, call queue and parking space managed by the current extension.

[Image Description: Screenshot of the Operator Panel interface within the Wave app.]

Configure Monitor

This feature allows the user to retrieve the video feed of the monitoring devices that he/she has permission to user. These devices and permissions are handled by the UCM. To know how to configure these devices on the UCM side, please refer to this guide below:

UCM63XX Device Management Guide

Accessing the camera feed using the Wave app:

[Image Description: Screenshot of the Monitor configuration in Wave app.]

If the extension has been added to the "Allowed Members" list, then the user will be able to see the camera on the list.

Click on ➡️ to view the video feed. Please refer to the screenshot below:

[Image Description: Screenshot of Wave Video Monitoring interface.]

Unified Deployment for Extensions

Deploy Wave Clients in Batches for Teams

Admin can deploy Wave Desktop clients in batches for enterprise employees' computers and configure parameters to help employees to quickly use the Wave Desktop clients throughout the enterprise.

Use the Microsoft Intune tool as an example to describe how to deploy Wave Desktop clients in batches on Windows and MAC OS.

How to Deploy Wave Desktop Clients in Batches – User Guide

Pre-install Wave Add-ins for extension users

Users can pre-install the Wave add-ins on the UCM Web UI for all extension users or some specific extension users. For example, users can pre-install the Google Drive add-in for all extension users' clients.

Before using this feature, the current UCMRC plan of the UCM device needs to obtain the third-party add-in permissions. All paid plans contain the third-party add-in permissions.

Pre-install Wave Add-ins on the UCM63xx -User Guide

1. Log in to the Web UI of the UCM63xx device as an administrator.
2. Go to Maintenance → User Management → User Portal/Wave Privileges page, when the user tries to add permissions or edit permissions, the user can select the pre-install add-ins. Please refer to the screenshot below:

[Image Description: Screenshot of the UCM63xx User Management page for managing pre-installed apps.]

3. When the extension user logs in to the Wave Desktop application, it will automatically install the configured add-ins and log in with the preset parameters.

[Image Description: Screenshot of the Wave Desktop application showing installed 3rd Party Applications.]

Create Basic Service

Create Multi-level Contacts

You can view multi-level enterprise contacts in the Wave client. You can create multi-level contacts on the Web UI of UCM63xx.

1. On the Web UI of your UCM63xx, you can go to Contacts → Department Management to create multi-level department structure.

[Image Description: Screenshot of the Department Management interface in UCM63xx.]

• Click on ➕ to create sub department.
• Click on ? to add member to the department.
• Click on ✏️ to edit the department.

You can also edit the contact details and department in Contacts -> Contact Management.

2. You can view the contacts through the Wave app:

[Image Description: Screenshot of the Wave Departments view.]

Creating Public Meeting Room

You can create a Public Meeting Room so that the extension user can quickly use the meeting room after logging in to the Wave app.

1. The multimedia meeting room configurations can be accessed under Web GUI->Call Features-> Multimedia Meeting. In this page, users could create, edit, view, invite, manage the participants, and delete multimedia meeting rooms. The multimedia meeting room status and meeting call recordings (if recording is enabled) will be displayed in this web page as well.

[Image Description: Screenshot of the Multimedia Meeting configuration page in UCM63xx.]

2. Click on ➕ to create a new conference room. Users will be prompted to configure the following options for the audio conference room:

[Image Description: Screenshot of the Create New Meeting Room dialog in UCM63xx.]

3. On the Wave app, the user can click on ? to enter the Public Meeting Room directly, or schedule a meeting:

[Image Description: Screenshot of the Wave Meeting Room interface.]

Creating Onsite Meeting

After creating several onsite meeting rooms under your enterprise account, extension users can view the status of onsite meeting rooms through the Wave app and schedule meetings.

1. In order to use this feature, please navigate to the Web GUI → Other Features → Onsite Meeting.

[Image Description: Screenshot of the Onsite Meeting Room Management page in UCM63xx.]

2. Add the addresses of the office buildings to the Address Management by clicking on Add button.

[Image Description: Screenshot of the Office Building Address form.]

3. You can add the equipment which are used in the meetings to the Equipment.

4. You can add the meeting rooms to the Room Management.

[Image Description: Screenshot of the Add Meeting Room form.]

5. Users can view the onsite meeting room status through the Wave app, and quickly schedule a onsite meeting.

[Image Description: Screenshot of the Meeting Room interface.]

Enterprise UI Customization

UCM needs to connect to GDMS, so a Basic plan package for RemoteConnect will be assigned to it to start with.

On the UCM Web UI, users can edit the company name and select a local image file as the new logo. The company name acts on the text part with the company's logo, and the pictures are in different formats and sizes according to the logo position, which are LOGO1 80*80px, LOGO2 256*256px, LOGO3 64*64px (only "ico" format is supported), these logos will be displayed on the "UCM management platform/login", "Reset Password", "Email Template", "Wave_PC", "Wave Login", "Browser Label", "Guide Page" interface preview.

Once done, the administrator can log in to the UCM management platform and customize the Wave LOGO, please refer to the UCM RemoteConnect user guide for details:

UCM RemoteConnect User Guide

After customizing the logo, all Logos on the Wave page are displayed as customized Logos.

[Image Description: Screenshot of the Enterprise UI Customization page in UCM63xx.]

IM Settings

Under System Settings IM Settings, users will see the following options:

Read Receipts: If this option is checked, the Wave app will show that whether the other party has read the message. (Only for P2P chat)

New Message Email Notification: If the extension user has not logged in to Wave app for more than 7 days, an email notification will be sent after receiving a new message.

Maximum Chat File Size (MB): Users can fill in the single file size limit that can be sent in Wave chat.

[Image Description: Screenshot of the IM Settings page in UCM63xx.]

IM Data Cleaning

Administrators are able to clean the Instance message data generated during chat discussions using Wave web and in order to do that, please navigate the UCM630x web interface and go under Maintenance System Cleanup/Reset Cleaner.

It can either be done manually under Manual Cleaning as show below:

[Image Description: Screenshot of the System Cleanup/Reset Cleaner page in UCM63xx.]

Alternatively, it can be done automatically by configuring IM Data Cleaner as shown below:

[Image Description: Screenshot of the IM Data Cleaner configuration.]

Cloud IM

Cloud IM allows you to sync-together UCM6300 series devices in any location, enabling businesses to build one network that can be utilized across all locations and accessed remotely.

With Cloud IM, your teams can communicate across UCMs with unified calls, meetings, contacts, scheduling, group chat and more.

You can go to System Settings -> IM Settings -> Cloud IM Service to enable the Cloud IM.

A Cloud IM Server – Admin Guide

[Image Description: Screenshot of the Cloud IM Service settings in UCM63xx.]

Learn More

UCM RemoteConnect – User Guide

UCM630x Series – User Manual

Wave APP – User Guide

More user guides