UCM63xx Series GS Wave Web Admin Guide - Grandstream ...

Figure 16: Scheduled cleanup for audio/video meeting history . ... Table 4: UCM Audio Conference Room Parameters .

Grandstream Networks, Inc.

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UCM63xx Series GS Wave Web Admin Guide

Table of Contents
CHANGE LOG ................................................................................................................ 5
Firmware 1.0.9.10 ................................................................................................................................ 5 Firmware 1.0.7.12 ................................................................................................................................ 5 Firmware 1.0.7.9 .................................................................................................................................. 5 Firmware 1.0.5.4 .................................................................................................................................. 5 Firmware 1.0.3.10 ................................................................................................................................ 6 Firmware 1.0.2.25 ................................................................................................................................ 6
INTRODUCTION............................................................................................................. 7
OVERVIEW ......................................................................................................................................... 7 Feature Highlights................................................................................................................................ 7 Specifications....................................................................................................................................... 8
WEBRTC CONFIGURATION.......................................................................................... 9 AUDIO MEETING ......................................................................................................... 11
Creating Audio Meeting Room............................................................................................................ 12 Audio meeting Settings ...................................................................................................................... 13 Managing Audio meeting.................................................................................................................... 14
VIDEO MEETING.......................................................................................................... 16
Creating Video Meeting Room............................................................................................................ 17 Video Meeting Settings ...................................................................................................................... 18 Managing Video Meeting.................................................................................................................... 20
SCHEDULE A MEETING .............................................................................................. 22 UI CUSTOMIZATION .................................................................................................... 27 IM DATA CLEANING .................................................................................................... 28 CLOUD IM .................................................................................................................... 30

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Table of figures
Figure 1: WebRTC Support for Extension ................................................................................................ 9 Figure 2: Global Conference Options ....................................................................................................... 9 Figure 3: Audio Meeting Room............................................................................................................... 11 Figure 4: Audio Meeting Room Parameters............................................................................................ 12 Figure 5: Meeting Settings ..................................................................................................................... 14 Figure 6: Ongoing Meeting with Participants .......................................................................................... 15 Figure 7: Video meeting Configuration Page .......................................................................................... 16 Figure 8: Creating New Video Meeting Room......................................................................................... 18 Figure 9: Video Meeting Settings ........................................................................................................... 20 Figure 10: Ongoing Video Meeting......................................................................................................... 21 Figure 11: Video Meeting Schedule........................................................................................................ 22 Figure 12: Video Meeting Schedule Parameters .................................................................................... 22 Figure 13: Email Reminder for the Scheduled Meeting........................................................................... 25 Figure 14: Video Meeting Schedule ­ Pending....................................................................................... 26 Figure 15: Video Meeting Schedule ­ Completed................................................................................... 26 Figure 16: Scheduled cleanup for audio/video meeting history ............................................................... 26 Figure 17: Company Brand Customization Interface .............................................................................. 27 Figure 18: Manual IM Data cleaning....................................................................................................... 28 Figure 19: Automatic IM Data Cleaner ................................................................................................... 29 Figure 20: Cloud IM ............................................................................................................................... 30

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Table of tables
Table 1: Wave Web Specifications ........................................................................................................... 8 Table 2: Global Conference Options....................................................................................................... 10 Table 3: UCM Audio Meeting Specifications ........................................................................................... 11 Table 4: UCM Audio Conference Room Parameters............................................................................... 12 Table 5: Meeting Settings....................................................................................................................... 14 Table 6: UCM Video Conference Specifications ..................................................................................... 16 Table 7: Video Conference Room Configuration Parameters .................................................................. 18 Table 8: Video Conference Settings ....................................................................................................... 18 Table 9 : Video Meeting Schedule Parameters ....................................................................................... 23 Table 10: Automatic IM Data Cleaner ..................................................................................................... 29 Table 11: Cloud IM parameters .............................................................................................................. 30

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CHANGE LOG
Firmware 1.0.9.10
 Added support for deleting the most recent meeting of the recurring scheduled meeting and the entire recurring meeting. [SCHEDULE A MEETING]
 Added support to Increase the number of UCM6304/UCM6308 video conference parties. [Max Number of Video Feeds]
 Added support for UI customization. [UI customization]
Firmware 1.0.7.12
 Added support for email reminder when editing the time of a scheduled meeting. [Email Reminder]
Firmware 1.0.7.9
 Video/Audio meeting room cancel the host password and meeting password. [Creating Audio Meeting Room][Creating Video Meeting Room]
 Add email reminder configuration in Audio meeting room. [Figure 13: Email Reminder for the Scheduled Meeting]
 The host password for the schedule meeting is randomly generated. [Host Password]  Record the actual member information in the historical schedule meeting details. [Meeting History]  Clean up the history of audio and video schedule meeting regularly. [Figure 16: Scheduled cleanup
for audio/video meeting history]  Added support to use Cloud IM service. [CLOUD IM]  Support to join the schedule meeting 10 minutes in advance and affected by meeting management.
[SCHEDULE A MEETING]  Support to initiate a random meeting in a schedule /instant meeting room. [Meeting Room]
Firmware 1.0.5.4
 Added Historical Meetings for Conference Schedule. [Meeting History]  Added post-meeting report email reminder. [Email Reminder]  Improve meeting room specifications. [AUDIO ] [VIDEO ]  Added ability to customize LOGO. [UI customization]  Added the ability to clean IM Data. [IM DATA CLEANING]

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Firmware 1.0.3.10
 No major changes.
Firmware 1.0.2.25
 This is the initial version.

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INTRODUCTION
OVERVIEW
Wave web is a client application for the UCM63xx series IP PBX users to use web browser to participate in web video/audio conferences and make calls via WebRTC. With Wave web client, users can easily create, schedule, manage, and join video conference calls, share presentation, chat during conference calls, register UCM extension and make point-to-point calls. Wave web helps enterprise users to join meetings and communicate efficiently. It is an ideal product for enterprises looking for tools for users to communicate and work productively.
Feature Highlights
 Supports Google Chrome v75+ and Mozilla Firefox v70+.  Native integration with UCM including contacts and ability to display SIP users' online status.  Supports LDAP to access contacts in the UCM LDAP server.  Supports call display, voicemail, and call encryption.  Supports call history.  High quality point-to-point audio and video calling.  Full integration with Grandstream UCM6300 IP PBX, including creation of QR code for automatic login,
call transfer, call recording from server and etc.  Supports Opus and G.722 for HD audio. Jitter resilience up to 50% audio packet loss and 20% video
packet loss.  Supports H.264.  Supports joining meeting via link without logging in.  Supports schedule meeting and meeting now at anywhere anytime.  Built-in NAT traversal including automatic NAT discovery and TURN/ICE.  Integrated UCM user portal entry to access personal data, follow me settings, SCA, wakeup calls etc.

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Specifications

Table 1: Wave Web Specifications
Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, DNS (A record, SRV, NAPTR), STUN/TURN/IC, SIMPLE, LDAP, TLS, SRTP, IPv6

Voice Codecs and Capabilities

Opus, G.711 A-law/U-law, G.722, G722.1 G722.1C, G.723.1 5.3K/6.3K, G.726-32, G.729A/B, iLBC, GSM, NetEQ

FEC 2.0, NACK

Full-duplex speaker, AEC, AGC, Noise Reduction, PLC, Adaptive JIB

DTMF

In-audio, RFC2833, SIP INFO

Video Codecs and Capabilities

H.264, H.263, H.263+, H.265, VP8 1080P HD video, supports displaying multiple videos, screen sharing, camera on/off, GS-Fec

Telephony Features Call hold/unhold, mute/unmute, call transfer, audio meeting room, video meeting room, call history, scheduling meeting, voicemail, call recording and etc.

User portal entries allows access for personal data, wakeup call settings, SCA, follow me settings, call queue, CDR, CRM user settings and etc.

UCM Applications

Supports UCM feature codes (transfer, call park, recording, meeting control options and etc.)

QoS

Layer 3 QoS (ToS, DiffServ, MPLS)

Security

SIP over TLS, SRTP (128-bit and 256-bit), HTTPS

Multi-language Support

English, Simplified Chinese and etc.

Login

Supports login with SIP extension and password.

Supports joining meeting via link without logging in.

Upgrade

Wave Web client is built in with UCM and upgrades via UCM.

Please visit our website for more Wave web information and product documentations: http://www.grandstream.com

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WEBRTC CONFIGURATION
GS Wave feature requires UCM WebRTC function which is build-in. To check and ensure that the UCM has WebRTC turned on, please make sure of the following:
1. Select the extensions that would use WebRTC and enable Wave on them under Basic Settings section.
Figure 1: WebRTC Support for Extension
2. Also, the administrator can configure some global conference options like the maximum Concurrent Audio and Voice quality a conference can have by navigating to UCM web UI admin page  PBX Settings  General Settings like shown in the figure below.

Figure 2: Global Conference Options

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Table 2: Global Conference Options

Conference Max Concurrent Audio

Configures the maximum number of participants that can be heard simultaneously in audio/video conferences. If the number of participants talking at any given point exceeds this value, the audio of the excess participants will not be heard

Conference Voice Indicator Sensitivity

Configures the sensitivity of the talking indicator in conferences. Setting this higher will make the talking indicator appear more easily for lower volumes of audio. The options available are: Very High, High, Medium, Low. Note: This does not adjust audio input sensitivity itself. Lower volumes of sounds may still be heard even if the talking indicator does not show the source.

Conference Voice Quality

Configures the voice quality of audio and video conferences, two options are available:
 OPUS Fullband (48KHZ)

 OPUS Narrowband (8KHZ)

Meeting AGC

During the recording process, the system automatically adjusts the volume according to the volume of the sound, so that the volume of the sound is as consistent as possible. Make it clearer and more pleasant to hear.

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AUDIO MEETING

UCM supports audio meetings. The UCM admin can create multiple audio meeting rooms for users to dial in.

Table 3: UCM Audio Meeting Specifications
UCM630x series Number of public meeting rooms

Participant limit

UCM6301

3

75

UCM6302

8

150

UCM6304

15

200

UCM6308

25

300

Meeting room specifications affect the user participation to a certain extent. The UCM supports forecasting of meeting resources. There will be corresponding judgments and adjustments in the following scenarios:
1. When the meeting resources are full, members of the schedule meeting room cannot join the conference in advance.
2. Close other instant meetings or scheduled meetings that have timed out to ensure that all invited members of the scheduled meeting can enter the conference.
3. If the number of invited members in the ongoing meeting exceeds the resource limit of the number of participants, the members are not allowed to join the conference.
Log in UCM web UI as admin and go to Call FeaturesAudio Meeting. In this page, users could create, edit, view, invite, manage the participants, and delete conference rooms. The meeting room status and meeting call recordings (if recording is enabled) will be displayed in this web page as well.

Figure 3: Audio Meeting Room

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 Click on "+Add" to create a new audio conference room.
 Click on to edit the audio conference room.
 Click on to delete the audio conference room.
Note: "Enable CEI Notify" option is available for UCM admin to configure. By default, it is enabled on UCM. When it is enabled, meeting participants can view participant list in the audio conference room. UCM admin should evaluate whether to enable this option as too many CEI messages sent for the conference room could affect UCM system's performance.
Creating Audio Meeting Room
Click on "+ Add" to create a new audio conference room. Users will be prompted to configure the following options for the audio conference room:

Figure 4: Audio Meeting Room Parameters

Extension Privilege Kick Warning Interval
Wait for Moderator

Table 4: UCM Audio Conference Room Parameters
Configure the conference number for the users to dial into the conference. Note: Up to 64 characters. Please select the permission level for outgoing calls. Default is internal. If there is only one participant in a conference room, a kick warning prompt will play at the configured interval. If no input from the participant is received after the prompt, he will be automatically kicked out of the conference. The valid range is 1-60 minutes. If enabled, the participants will not hear each other until the host joins the conference. The default setting is "No".

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Quiet Mode Announce Callers

Note: If "Quiet Mode" is enabled, the voice prompt for "Wait For Admin" will not be announced. If enabled, if there are users joining or leaving the conference, voice prompt or notification tone will not be played. The default setting is "No". Note: "Quiet Mode" and "Announce Callers" cannot be enabled at the same time. If enabled, the caller will be announced to all conference participants when there the caller joins the conference. The default setting is "No". Note: "Quiet Mode" and "Announce Callers" cannot be enabled at the same time.

If enabled, conference participant could press the * key to access the conference Enable Caller Menu
room menu. The default setting is "No".

Record Conference

If enabled, `the calls in this conference room will be recorded automatically in a .wav format file. All the recording files will be displayed and can be downloaded in the conference web page. The default setting is "No".

Play Hold Music

If enabled, the UCM630X will play Hold music when there is only one user in the conference. The default setting is "No".

Custom Music On Hold

Select the music on hold class to be played in conference call. Music On Hold class can be set up under Web GUIPBX SettingsMusic On Hold.

If enabled, the invitation from Web GUI for a conference room with password will Skip Authentication
skip the authentication for the invited users. The default setting is "No".

Allow User Invite

If enabled, users could press 0 to invite other users (with the users' permission) or press 1 to invite other users (without the user's permission) to join the conference. The default setting is "No". Note: Conference administrator can always invite other users without enabling this option.

Audio meeting Settings

Click on

on the audio meeting room page to access and configure global settings

for all audio meeting rooms. Configuration settings page contains the following options:

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Enable Talk detection DSP Talking Threshold
DSP Silence Threshold

Table 5: Meeting Settings
If enabled, the AMI will send the corresponding event when a user starts or ends talking. The time in milliseconds of sound above what the DSP has established as base line silence for a user before a user is considered to be talking. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 200. The time in milliseconds of sound falling within the what the DSP has established as base line silence before a user is considered to be silent. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 2500.

Figure 5: Meeting Settings
Managing Audio meeting
During the conference call, users can manage the conference from Web GUI after logging in as admin.
 Click on on the left of each conference room to expand real-time participant list for the admin to view.
 Click on to remove selected participants from the conference.  Click on to mute selected participants.

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 Click on to unmute selected participants.

 Click on to invite contact group or remote conference room so multiple conference rooms that can be bridged.

 Click on to invite other users into the conference room.



: This indicates the conference room is unlocked. Click on to lock conference. If the

conference is locked, no new party can be invited or can join the conference.



: This indicates the conference room is locked. Click on to unlock this conference room.

Figure 6: Ongoing Meeting with Participants

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VIDEO MEETING
The video meeting configurations can be accessed under Web GUICall FeaturesVideo Meeting. In this page, users could enable, set the Basic setting, create, edit, view, manage, delete conference rooms, and edit the Conference Schedule.

Figure 7: Video meeting Configuration Page
- Click "+ Add" to create new video conference room. - Click on to edit the video conference room.
- Click on to delete the video conference room.
Table 6: UCM Video Conference Specifications

UCM630x series
UCM6301 UCM6302 UCM6304 UCM6308

Number of video conference room
4 6 8 10

Participant limit
75 150 200 300

The Meeting room specifications affect the user participation to a certain extent. The UCM supports forecasting of meeting resources. There will be corresponding judgments and adjustments in the following scenarios:
1. When the conference resources are full, members of the schedule conference room cannot join the conference in advance.

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2. When conference resources are full, joining a conference is prohibited when a point-to-point call is transferred to a conference.
3. When the conference resources are full, when the IM group chat initiates a conference, it is forbidden to join the conference.
4. When the conference resources are full, when an instant conference is initiated, joining the conference is prohibited.
5. Close other instant conferences or scheduled conferences that have timed out to ensure that all invited members of the scheduled conference can enter the conference.
6. If the number of invited members in the ongoing conference exceeds the maximum number of resources in the conference, the invitation of members is not allowed to join the conference.
7. Turn on the flow control of video and presentation in the meeting room.
-------------------------------------------------------------------------------------------------------------------------------------------Notes:
 By default, for each video meeting room, up to 4 video feeds and 1 screen sharing can be supported.  UCM admin could configure the video conference room to support 9 video feeds. However, more video
feeds will require more system resources which affects system performance. Please consider and configure as needed.  During meeting, if the UCM detects other scheduled meeting to be started soon, it will remind the meeting participants that the current meeting will end soon.  UCM video conference room can be resource intensive. When video conference room is used and UCM is busy at the moment, UCM's performance may be affected.  Specification of the number of members in the shared meeting room between the audio conference room and the video conference room. As an example, for the UCM6308, the limit of the audio/video meeting room members is 300. --------------------------------------------------------------------------------------------------------------------------------------------
Creating Video Meeting Room
Click on "+ Add" to create a new video conference room. Users will be prompted to configure the following options for the conference room.

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Extension Privilege
Allow User Invite

Figure 8: Creating New Video Meeting Room
Table 7: Video Conference Room Configuration Parameters
Configure the conference number for the users to dial into the conference. Note: Up to 64 characters. Please select the permission level for outgoing calls. If enabled, not only the moderator but also participants can invite other users to the video conference. Please note meeting moderator is able to invite other parties whether this option is enabled or not.

Video Meeting Settings

Click on

on the video meeting room page to access and configure global settings

for all video meeting rooms. Configuration settings page contains the following options:

Enable Talk detection DSP Talking Threshold (ms)
DSP Silence Threshold (ms)

Table 8: Video Conference Settings
If enabled, the AMI will send the corresponding event when a user starts or ends talking. It is enabled by Default. The time in milliseconds of sound above what the DSP has established as base line silence for a user before a user is considered to be talking. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 200. The time in milliseconds of sound falling within the DSP has established as base line silence before a user is considered to be silent.

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Max Number of Video Feeds
Audio Codec Preference Packet Loss Retransmission Jitter Buffer

This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 2500. Set the maximum number of video feeds supported per conference room. By default, it is set to 6. Please note if set to 9, the UCM system performance could be potentially affected. Note: The increase in the number of videos will affect the overall performance of the UCM system, please set according to your needs. Note: This option supports the selection of 4/6/9 video feeds. Configures the preferred codecs for temporary accounts such as conference participants who joined via link without UCM extension. If Opus is selected, audio quality will be improved but could also affect UCM performance if UCM system is heavily loaded. Configures packet loss transmission for temporary accounts such as conference participants who joined via link with UCM SIP extension. By default, it is set to OFF. Select jitter buffer method for temporary accounts such as conference participants who joined via link with UCM SIP extension.
 Disable: Jitter buffer will not be used. This is the default setting.
 Fixed: Jitter buffer with a fixed size (equal to the value of "Jitter Buffer Size")
 Adaptive: Jitter buffer with an adaptive size that will not exceed the value of "Max Jitter Buffer").
 NetEQ: Dynamic jitter buffer via NetEQ. NetEQ is an error concealment algorithm used for hiding the negative effects of network jitter and packet loss.

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Figure 9: Video Meeting Settings
Managing Video Meeting
During video conference, users can manage the conference from Web GUI after logging in as admin.
 Click on on the left of each conference room to expand real-time participant list for the admin to view.
 Click on to remove the participant.  Click on to mute the participant.  Click on to unmute the participant.

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Figure 10: Ongoing Video Meeting

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SCHEDULE A MEETING
UCM admin can log in UCM web UI to schedule audio meeting and video meeting. The following section describes how to schedule a conference using video conference as an example. Log in Web GUI  Call FeaturesVideo Meeting  Meeting Schedule as UCM admin. Users can create, edit, view, and delete a meeting Schedule.  Click on "Schedule Meeting" to add a new Meeting Schedule.  Click on to edit a scheduled meeting.  Click on to view meeting schedule details.  Click on to delete the meeting schedule. Click the button, you can choose to delete the most
recent meeting of the meeting room or delete the entire recurring meeting to delete the meeting room reservation.
Figure 11: Video Meeting Schedule

Figure 12: Video Meeting Schedule Parameters
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Schedule Options Meeting Subject Meeting Room Time Time Zone Password Host Password Host
Repeat
Allow User Invite Call Participants
Email Reminder
Description

Table 9 : Video Meeting Schedule Parameters
Configure the name/topic of the scheduled conference. Letters, digits, _ and - are allowed. Choose which room to have this scheduled meeting, Users can enable `Public Meeting' to select a meeting room otherwise a random meeting number will be used. Configure the beginning start/end date of scheduled conference. Note: Please pay attention to avoid time conflict on schedules in the same conference room. Defines the time zone of the scheduled conference Configure conference room password. The password can be randomly generated. It must be at least 4 digits. Set the password for the admin of scheduled meeting. The password can be randomly generated. It must be at least 4 digits.
Set the admin of this scheduled conference from the extensions list followed by the email address.
Choose when to repeat a scheduled conference:
 No repeat  Every Day  Weekly  Monthly
If enabled, participants can invite other users to the video conference.
If enabled, invited participants will be called when the meeting starts.
If configured, email reminders will be sent out x minutes prior to the start of the conference. Valid range is 5-1440. 0 indicates not to send out email reminders for the meeting. Note: After editing the time of a single recurrence of a scheduled meeting, a cancelation email will now be sent out followed by a meeting update email.
Set a description of scheduled conference.

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Invitees

Defines the extensions or emails of the participants to attend scheduled conference.
- Enter the invitee's number or email address. - After adding one invitee, click on ENTER to confirm. - If the invitee's extension does not have email configured on UCM
extension setting, the user can click on "(Add Email)"to add email for this invitee. - To remove an invitee, click on "x" for the invitee.

Once created, the Web GUI will display scheduled meeting under Unstarted Meeting,

After scheduling the meeting, an email reminder will be sent to the participants at the configured email reminder time. The email reminder will include the meeting details and a link to the meeting. Upon clicking the link, participants will be prompted to enter their GS Wave portal passwords to log in and join the meeting.

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Figure 13: Email Reminder for the Scheduled Meeting
If meeting schedule information has been modified, participants will receive email update immediately.
To join meeting, the Wave user can click on the link in the email notification to join meeting directly, or Wave mobile app user can scan the QR code in the email notification to join meeting as well.
Once the meeting started, it will be displayed under Unstarted meeting with an "Ongoing" status, as displayed below.

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Figure 14: Video Meeting Schedule ­ Pending
Once the meeting is finished, the meeting will be displayed under Meeting History as below:
Figure 15: Video Meeting Schedule ­ Completed
In addition, the system will send a meeting report email to the host, where he/she can view the meeting and participant information. The users can Clean up the history of audio and video schedule meeting regularly.

Figure 16: Scheduled cleanup for audio/video meeting history

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UI CUSTOMIZATION
UCM needs to connect to GDMS, so an open beta plan package for RemoteConnect will be assigned to it to start with. On the Value-Added service  UCM RemoteConnect  Company Brand customization page, users can edit the company name and select a local image file as the new logo. The company name acts on the text part with the company's logo, and the pictures are in different formats and sizes according to the logo position, which are LOGO1 80*80px, LOGO2 256*256px, LOGO3 64*64px (only "ico" format is supported), these logos will be displayed on the "UCM management platform/login", "Reset Password", "Email Template", "Wave_PC", "Wave Login", "Browser Label", "Guide Page" interface preview.
Once done, the administrator can log in to the UCM management platform and customize the Wave LOGO, please refer to the UCM RemoteConnect user guide for details: http://www.grandstream.com/sites/default/files/Resources/UCM63xx_RemoteConnect_User_Guide.pdf After customizing the logo, all Logos on the Wave page are displayed as customized Logos.

Figure 17: Company Brand Customization Interface

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IM DATA CLEANING
Administrators are able to clean the Instance message data generated during chat discussions using wave web and in order to do that, please navigate the UCM630x web interface and go under Maintenance  System Cleanup/Reset  Cleaner.
It can either be done manually under Manual Cleaning as show below:

Figure 18: Manual IM Data cleaning
Alternatively, it can be done automatically by configuring IM Data Cleaner as shown below:

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Enable Cleaner Cleanup Type Clean Time

Figure 19: Automatic IM Data Cleaner Table 10: Automatic IM Data Cleaner
Enable the IM Data Cleaner function. Choose the cleanup type; either IM message or IM shared files or both. Enter the hour of the day to start the cleaning. The valid range is 0-23.

By Schedule: If the clean interval is 3, cleaning will be performed every 3 days to delete all files.
Cleaning Conditions By Threshold: Check at the configured cleaning time every day to see if the storage threshold has been exceeded and perform cleaning of all files if it has.
Keep Last X Days: Delete all files older than X days.

File Clean Interval Enter 1-30 to specify the day of the month to clean up the files.

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CLOUD IM
When enabling the Cloud IM, all IM data in GSWave is stored in the external server Cloud IM, it is no longer stored in the UCM. The GDMS can configure CouldIM service for UCM devices. At this time, the UCM device synchronizes the configuration item information.

Figure 20: Cloud IM Table 11: Cloud IM parameters

Enable Cloud IM
Cloud IM Server Address Service ID

You can configure it, If you have purchased the UCM Cloud IM package or the Grandstream IM server. If not, the configuration will not take effect, only the UCM local IM service is allowed.
The domain name or IP address of the Cloud IM server.
The service ID of the Cloud IM server.

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Key Company Name Trusted User Prepend

The Key of the Cloud IM server. The Company name. The trusted User of Cloud IM. Only letter, numbers, and special characters @ . allowed. It is added before the extension number. like the extension prefix.

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