SureSafe Dementia Tracker User Guide

Disclaimers

Automatic Fall Detection

Please be aware that the automatic fall detection feature of this product will not detect 100% of falls. Falls can occur in many ways, and the fall detector is not guaranteed to detect every fall. It is recommended that the user manually activates the device whenever possible. The fall detection technology does not analyze or interpret 100% of fall situations. Soft falls, slumping falls, and descent-controlled falls against a wall or chair may not be detected. Due to technological limitations and the aim to minimize false alarms, not all falls will be detected. Therefore, the manual trigger remains vital for the user and should be used whenever possible. No liability is accepted for the failure of the automatic fall detection to detect a fall event.

Mobile Devices – Using GPS/GSM/3G/4G

This product utilizes mobile phone signal (GSM/GPRS) and/or GPS, Bluetooth, and Wi-Fi location signals. The company is not responsible for any failure of a product or service arising from or in consequence of a total or partial failure of these signals. Mobile phone signal can be unreliable, and signal quality can vary. The company is not responsible if the product cannot connect or is unable to connect to mobile phone, GPS, Bluetooth, or Wi-Fi networks. This exclusion of liability applies even if a SIM card has been provided. It is the user's responsibility to ensure an active subscription for the pre-pay SIM usage. The company is not responsible for the device not operating due to an inactive subscription or failure to maintain up-to-date payment details.

Important Information – Please Read

This guide provides essential information about your alarm. If you have further questions, please contact help@personalalarms.org.

Important Instructions for Your Alarm

• The SIM card for your alarm is pre-installed and cannot be replaced. The alarm will not work without the original SureSafe SIM.
• A SureSafe 'Pre-Paid Subscription' is required for the alarm to function. Refer to page 7 for setup instructions.
• Ensure all emergency contacts know the alarm's phone number and have saved it in their phones, preferably with 'Emergency Bypass' activated so SOS calls and texts are heard even if the phone is on silent.
• Do not use chemicals, abrasive agents, or detergents on the alarm. Avoid contact with oils, creams, or perfumes.
• Upon subscription setup, an email will confirm the SureSafeGO's telephone number, which is needed to program the alarm.
• Pacemakers: Keep the device at least 10 inches from pacemakers. If the user has a pacemaker, wear the device on a belt using the belt clip. Belt clips can be purchased on the website.

Advanced Voice Notifications

The SureSafeGO provides verbal notifications for the following events:

• Battery is low.
• Alarm is charging.
• SOS has been activated.
• SOS has been cancelled.
• A fall has been detected.

What's in the box

• SureSafeGO Pendant
• Lanyard
• Charging Cable
• Charging Plug
• Magnetic Charging Port
• Quick Start Guide

Optional Extras

• Belt Clip
• Charging Station

Visit www.personalalarms.org/us to order optional extras.

Getting to know your SureSafeGO

The SureSafeGO device has the following components:

• Lanyard hole: For attaching a lanyard.
• LED light: Indicates device status.
• SOS button: Press in emergencies.
• Microphone: For two-way communication.
• Power Button: For turning the device on/off.
• Silent mode button: For activating silent mode.
• Speaker: For audio output.
• Screw holes (Do Not Open Device): Located on the bottom.
• Charging contacts: For connecting to the charger.

Setting up your pre-pay subscription

The SureSafeGO requires an active SureSafe Pre-Paid SIM plan. Setup is quick and easy via the QR code or link: www.personalalarms.org/us/suresafego_subscription.

Your subscription will be active upon setup. You will receive an email with your SureSafeGO's telephone number, which is needed for programming. SureSafe Cell Service is powered by AT&T, requiring reliable AT&T service in your area. Subscriptions auto-renew; ensure your payment details are up to date.

Note: The SureSafeGO SIM card is pre-installed and cannot be removed or replaced. The alarm only works with the original SIM card.

Charging your SureSafeGO

You can charge your device using:

1. A magnetic USB cable.
2. The charging station (additional purchase required).

Important charging/battery information:

• Charge for at least 2-3 hours before first use.
• Battery life is typically 2-4 days, depending on usage and cell service strength.
• Voice announcements and a rapidly flashing red LED indicate low battery.
• Low battery SMS alerts are sent to emergency contacts when the battery drops below 15%.

Recommended charging habits:

Establish a routine of regular charging. Consider these options:

• Every night, next to your bed.
• For 20-30 minutes daily while resting.
• When a carer or family member visits and the alarm user is not alone.

Switching SureSafeGO On & Off

To turn on: Press the Power button for 1 second; LEDs will flash rapidly. The device can also turn on automatically when placed in the docking station or attached to the magnetic charger.

To turn off: Press and hold the Power button and SOS button together for 3 seconds until the LEDs turn off and the device vibrates. Alternatively, text 'OFF' to the device.

Tip: Press the top side button just before the SOS button to prevent accidental SOS calls.

What do the lights mean?

• Cellular signal indicator (Green Light):
  • Single flash every 3 seconds: No cellular signal.
  • Double flash rapidly every 3 seconds: Registered to the cellular network.
• Positioning indicator (Blue Light):
  • Single flash every 3 seconds: No latest location fix.
  • Double flash rapidly every 3 seconds: Latest location fix available.
  • Light off: Device not fixing location (normal state).
• Power indicator (Red Light):
  • Solid light (while charging): Fully charged.
  • Light blinking quickly: Battery power less than 20%.
  • Light is off or blinking quickly (while charging): Device is charging.

Setting your SOS numbers

Your SureSafeGO can be programmed with up to 5 emergency contacts via SMS from any cell phone to the alarm.

To program the 1st SOS number: Send text 'A1,1,1,phone number'. For example, to program (959) 123-4567, text 'A1,1,1,9591234567'. A confirmation reply will be received if successful.

Repeat for the 2nd, 3rd, 4th, and 5th numbers using 'A2,1,1,', 'A3,1,1,', 'A4,1,1,', and 'A5,1,1,' respectively. For example, to program (666)123-4567 as the second number, send 'A2,1,1,6661234567'.

Checking your SOS numbers:

Send the text 'A?' to the SureSafeGO to receive a list of programmed emergency contacts.

Tips:

• The alarm must be switched on to program. An active Sure-Safe SIM plan is required.
• The alarm's phone number is on the side of the box.
• No spaces are allowed in programming commands.
• A minimum of 1 emergency contact is required; you do not need to set all 5.
• Each emergency contact number can be programmed per SMS.
• If receiving SOS calls but not texts, check programming for spaces in the command.

Automatic Fall Detection

Fall detection is designed to identify falls resembling trips. The wearer must fall more than 1 meter and remain stationary for a few moments. When a fall is detected, a voice alert will announce it. Press the SOS button for 1 second to cancel the help call if it's a false alarm. Manual SOS activation is strongly recommended for assistance.

To turn off fall detection, send text 'FLO' to the alarm's phone number. To turn it back on, send text 'FL1,5,1'.

Note: Please refer to the disclaimer at the front of this guide regarding the limitations of automatic fall detection.

Getting a GPS location

GPS works via satellite triangulation. Take the alarm outside for 3-5 minutes after charging for the initial location. Ensure a clear line of sight to the sky; otherwise, the location may appear as the office or factory location.

Setting your home location

Indoor GPS signal can be weak. The SureSafeGO can scan and save Wi-Fi addresses in your home location to identify if you are at home when the SOS button is pressed. If not at home, it uses GPS.

Steps to set home location:

1. Ensure the alarm is on and at the home location.
2. Send text command 'Wifi1' to the SureSafeGO. You will receive a reply 'Wifi Loc On'.
3. Text 'Loc' to the alarm to get the GPS location.
4. Click the link in the reply to view the location on a map. If incorrect, take the device outside for 2-3 minutes and repeat step 2.
5. Copy the correct location coordinates from the map/location screen.
6. Send text command 'WFA[pasted location coordinates],home' to scan for Wi-Fi networks at home. A confirmation text will list the identified Wi-Fi networks.
7. The SureSafeGO will now automatically report its home location when it detects these Wi-Fi networks.

Note: The alarm does not connect to or make calls via Wi-Fi networks; it only uses their presence to identify the home location.

Contact help@personalalarms.org for assistance with setting up the home location feature.

Location Requests & Geo-Fence

Location Requests

Make on-demand location requests by sending the text 'Loc' to the SureSafe Dementia Tracker. The tracker will reply with a Google Maps link to its location.

Setting your Geo-fence

Geo-fence alerts notify family members if the tracker leaves a defined geographic area (e.g., more than 200m from home). Use only when the wearer is at risk of wandering to avoid false alarms during daily activities like shopping or walking.

Alerts: When triggered, an SMS is sent to all saved contacts. The geo-fence is triggered within 2 minutes of leaving the 'safe zone' and an SMS is sent upon return.

Setting up Geo-fence:

1. Step 1: Ensure the GPS chip is active. Send text 'Mode6,02M,01H'. (Note: GPS active reduces battery life to 48-72 hours).
2. Step 2: Take the Dementia Tracker to the center of the desired geo-fence area (usually the home). Send text 'Geo1,1,0,100m' to set a 100m radius. The radius can be adjusted (e.g., 'Geo1,1,0,500m' for 500m). The minimum radius is 100 meters. A confirmation text will be received.

Switching off your Geo-fence

Send text 'Geo1,0' to switch off the geo-fence. Then, send 'Mode4,168h' to return the GPS chip to default settings. Confirmation texts will be received for both commands.

Activating your alarm

In an emergency, hold the SOS button for 3 seconds until it vibrates. A pre-alert allows cancellation of accidental activations. After location identification, your alarm sends an SMS with your location to the first emergency contact and then calls them. If unanswered within 10-15 seconds, it calls the next contact. This repeats for all 5 contacts or until the SOS is answered. The call answer time is set to avoid voicemail. Once answered, a two-way conversation is possible. The call disconnects after 90 seconds.

Cancelling your alarm call

To cancel an alarm, press the SOS button again for 1 second. This disconnects the current call and stops further calls. The alarm will announce the cancellation.

Calling the SureSafeGO and answering calls

The SureSafeGO is not intended for regular communication. Calling the device uses the pre-paid subscription allowance. In an emergency, you can call the SureSafeGO using its phone number. A quick press of the SOS button answers the call, enabling two-way communication. To end the call, press the SOS button for 1 second.

Voice announcements / Silent mode

Advanced Voice Notifications: The SureSafeGO provides verbal alerts for low battery, charging status, SOS activation/cancellation, and fall detection.

To switch off Advanced Voice Notifications, press the bottom side button twice. Press twice again to switch them back on. Keeping them enabled is recommended for user awareness.

Frequently asked questions & troubleshooting

For help with setup and operation, visit www.personalalarms.org/us/faqs.

Technical Specifications

Warnings

• Use manufacturer-approved accessories and supplies.
• Caution – electrical operated product.
• This product is not a toy. Keep out of reach of children and pets unless properly supervised. Contains small parts that can be a choking hazard.
• Do not drop or impact the device.
• Prevent the charging jack and cord from contacting conductive materials (liquids, dust, metals, pencil lead, aerosols).
• Do not store the device in extremely hot or cold areas. Recommended usage: 41°F to 95°F (5°C to 35°C).
• Do not store near or on top of heaters, microwaves, hot cooking equipment, or high-pressure containers.
• Do not use the device or touch it with wet hands while charging.
• Periodically examine the device and USB cable for breaks, cracks, or fraying. Damaged cables should be replaced or repaired before use to prevent fire, electrical shock, or personal injury.
• Keep out of reach of children and pets; small parts are a choking hazard.
• Do not disassemble, modify, or repair the unit. Unauthorized modifications void the manufacturer's warranty. Contact customer support for servicing.
• Do not disassemble or puncture the battery, as this can cause explosion or fire.
• Do not paint or apply stickers to the device, as they can clog moving parts and impede operation.
• If allergic to device components, discontinue use and consult a physician if itching, eczema, or swelling occurs.
• Allowing unqualified personnel to service the device may result in damage and void the warranty.

Customer Support

For customer support, review FAQs at the back of the User Guide or email help@personalalarms.org.