SureSafeGO Family Monitored Medical Alert System

Disclaimers

Automatic Fall Detection

Please be aware that in using the automatic fall detection feature of this product, you understand and accept that the equipment will not detect 100% of falls. Falls can happen in many different ways and the fall detector is not guaranteed to detect every fall. We recommend that the user manually activates the device whenever possible. The fall detection technology in this product does not allow the analysis and interpretation of 100% of fall situations. Soft falls, slumping falls, descent controlled falls against a wall or a chair, etc., may not be detected by our products. Due to limitations of the technology used, and the target to minimise false alarms, not all falls (even some dangerous-heavy falls) will be detected. This is the reason why the presence of the manual trigger on the products remains vital for the user and should be used whenever possible. SureSafe accepts no liability for the failure of the automatic fall detection not detecting a fall event.

Mobile Devices – Using GPS/GSM/3G/4G

By using this product, you understand that these devices work using a combination of mobile phone signal (GSM/GPRS) and/or GPS, Bluetooth, and Wi-Fi location signal. SureSafe is not responsible, in any way, for any failure of a product or service based upon, arising from, or in consequence of a total or partial failure of the GSM/GPRS or GPS, Bluetooth, and Wi-Fi location signal. You acknowledge in purchasing this type of equipment that mobile phone signal can be unreliable, and signal quality can vary dramatically from time to time, even in the same location. SureSafe is not responsible in any way when the product does not connect with, or is unable to connect to, the mobile phone or GPS, Bluetooth, and Wi-Fi networks. This exclusion of liability includes where SureSafe has provided you with the SIM card inside the SureSafeGO. It is your responsibility to ensure that there is an active subscription for your pre-pay SIM usage. SureSafe is not responsible, in any way, for the device not operating because there was no active pre-pay subscription in place. This includes failure to maintain up-to-date payment details for your subscription.

Important Information – Please Read

This guide is here to walk you through all the important information about your alarm. Although many alarms available on the market can be customized, including the SureSafeGO, SureSafe keeps things as simple as can be. If you have further questions after reading this guide, please get in touch by emailing help@personalalarms.org.

Key Instructions for Your Alarm

• The SIM card for your alarm is pre-installed and cannot be replaced. The alarm will not work without the original SureSafe SIM.
• A SureSafe 'Pre-Paid Subscription' is required for the alarm to work. See page 7 to set one up.
• Please ensure all your emergency contacts know the phone number of your alarm and have saved it in their phones as 'Dad's/Mum's SureSafe Alarm' or similar. They should save the number with 'Emergency Bypass' activated so SOS calls and texts can be heard even if their phone is on silent.
• Please do not use any chemicals, abrasive agents, or detergents on your alarm. The alarm should not come into contact with any oils, creams, or perfumes.
• When you set up your subscription, you will receive an email confirming your SureSafeGO's telephone number, which you will need to program the alarm.

Pacemakers

Keep the device at least 10 inches from pacemakers. The device should be worn on the belt using the belt-clip if the alarm user has a pacemaker. Belt clips can be purchased via the SureSafe website.

Advanced Voice Notifications

Your SureSafeGO comes with advanced voice notifications. The alarm will provide verbal information in the following situations:

• The battery is low.
• Your alarm is charging.
• The SOS has been activated.
• The SOS has been cancelled.
• A fall has been detected.

What's in the box

• SureSafeGO Pendant
• Lanyard
• Charging Cable
• Charging Plug
• Magnetic Charging Port
• Quick Start Guide

Optional Extras

• Belt Clip
• Charging Station

Visit www.personalalarms.org/us to order optional extras.

Diagram Description: The packaging shows the SureSafeGO pendant with the slogan "Peace of mind wherever you are". The box contains the pendant, lanyard, charging cable, and plug. Separate images show the pendant with the lanyard attached and the pendant in its charging station.

Getting to know your SureSafeGO

Diagram Description: The SureSafeGO device is shown from multiple angles, with labels pointing to its components:

• Lanyard hole
• LED light
• Microphone
• SOS button
• Power Button
• Silent mode button
• Speaker
• Screw holes (Do Not Open Device)
• Charging contacts

Setting up your pre-pay subscription

The SureSafeGO requires an active SureSafe Pre-Paid SIM plan to function. Setting up your subscription is quick and easy via the following link:

www.personalalarms.org/us/suresafego_subscription

Your subscription will be active immediately after setup, and your SureSafeGO will be ready to use. You will receive an email confirming your SureSafeGO's telephone number, which is needed for programming the alarm. SureSafe Cell Service is powered by AT&T, so reliable AT&T service is required where you live. Subscriptions are set to auto-renew to ensure continuous service; please keep your payment details up to date.

Note: The SureSafeGO SIM card is pre-installed and cannot be removed or replaced. The alarm will only work with the original SIM card.

Charging your SureSafeGO

There are two ways to charge your device:

1. By magnetic USB cable
2. In the charging station (additional purchase required)

Diagram Description: An image shows the SureSafeGO pendant being charged by a magnetic USB cable, and another image shows the pendant placed in its charging station.

Important charging/battery information:

• Charge your SureSafeGO for at least 2-3 hours before first use.
• Battery life is typically 2-4 days depending on use. Areas with weaker cell service will consume battery faster.
• Voice announcements and a rapidly flashing red LED will indicate a low battery.
• Low battery SMS alerts will be sent to emergency contacts when the battery drops below 15%.

Recommended charging habits:

It is important to establish a routine of regular charging. It is strongly recommended not to wait for low battery SMS alerts. Some options for routine charging include:

• Every night, overnight, next to your bed (remember to put it on in the morning, or if you get up during the night).
• For 20-30 minutes every day while sitting down, such as watching TV or reading.
• When a carer or family member visits each day and the alarm user is not alone.

Switching SureSafeGO On & Off

• To turn the device on: Press the Power button for 1 second; all LEDs will flash rapidly. The device can also turn on automatically when placed in the docking station or attached to the magnetic charger.
• To turn the device off: Press and hold the Power button and SOS button together for 3 seconds until the LEDs turn off and you feel it vibrate. Alternatively, text 'OFF' to the device.

Tip: Press the top side button just before the SOS button to avoid accidentally making an SOS call.

What do the lights mean?

Cellular signal indicator - Green Light

• Single flash every 3 seconds: The device has no cellular signal.
• Double flash rapidly every 3 seconds: The device is registered to the cellular network.

Positioning indicator - Blue Light

• Single flash every 3 seconds: The device has no latest location fix.
• Double flash rapidly every 3 seconds: The device has latest location fix.
• Light off: The device is not fixing the latest location (normal state).

Power indicator - Red Light

• Light on solid (while charging): The device has been fully charged.
• Light blinking quickly: Battery power is less than 20%.
• Light is off or blinking quickly (while charging): The device is charging.

Setting your SOS numbers:

Your SureSafeGO can be programmed with up to 5 emergency contacts. Programming is done by sending an SMS from any cell phone to the alarm.

To program the 1st SOS number, send the following text to the alarm: A1,1,1,phone number

For example, to program (959) 123-4567, you would text: A1,1,1,9591234567

You will receive a confirmation reply by text if programming is successful. Repeat this process for the 2nd, 3rd, 4th, and 5th numbers using A2,1,1,, A3,1,1,, A4,1,1,, and A5,1,1, at the beginning of the command. For example, to program (666)123-4567 as the second number, send: A2,1,1,6661234567

Diagram Description: A mobile phone screenshot shows an SMS conversation where 'A1,1,1,9591234567' is sent and a 'success!' reply is received.

Checking your SOS numbers:

Send the text A? to the SureSafeGO to receive a text listing the emergency contacts programmed.

Tips:

• The alarm needs to be switched on to program it. You also need an active Sure-Safe SIM plan.
• The alarm's phone number can be found on the side of the box.
• There are no spaces allowed in the programming commands.
• You need a minimum of 1 emergency contact stored; you do not need to set all 5.
• One emergency contact number can be programmed per SMS sent.
• If you are receiving SOS calls but not texts, check the programming for any accidental spaces in the command.

Automatic Fall Detection:

Fall detection is designed to pick up falls that resemble trips. The wearer would need to fall by more than 1 metre and remain stationary for a few moments. When the alarm detects movement resembling a fall, a voice alert will announce that a fall has been detected. Press the SOS button for 1 second to cancel the help call if it is a false alarm. It is strongly recommended to use the SOS button to manually call for help whenever possible.

The fall detection feature is turned on and ready to use. To turn this feature off, send a text message to the alarm's phone number with FLO. To turn fall detection back on, send a text message (SMS) with FL1,5,1.

Diagram Description: An illustration shows a person falling on the floor. A small device nearby displays a message: "Fall alert has been activated, click SOS to stop".

Note: Please read the disclaimer at the front of this guide relating to the limitations of automatic fall detection.

Getting a GPS location

As GPS works via triangulation with satellites, you will need to take your alarm outside for 3-5 minutes after charging to get the initial location. Ensure it has a direct line of sight to the sky; otherwise, the location may be inaccurate.

Setting your home location

This is a crucial setting. Indoor GPS signals can sometimes be too weak to accurately report your location in an emergency. Your SureSafeGO can search for and save Wi-Fi addresses available in your home location. It uses this information to check if you are at home when the SOS button is pressed. If you are not at home, it will use GPS.

When an SOS event occurs, or the alarm's location is requested, it uses proximity to known Wi-Fi addresses to accurately report that the alarm is at 'home'.

Steps to set home location:

1. Ensure the alarm is switched on and at the home location.
2. Send the text command Wifi1 to the SureSafeGO. You will receive a reply saying 'Wifi Loc On'. (Note: The person sending the command does not need to be at the home location; only the alarm needs to be.)
3. Text Loc to the alarm to get its GPS location.
4. Click on the link in the text reply from the SureSafeGO that provides the location. Verify it is the correct location. If not, take the device outside for 2-3 minutes and repeat step 2.
5. Copy the correct location coordinates from the map/location screen.
6. Send the following text command to get the SureSafeGO to scan for Wi-Fi networks in the home location: WFA[pasted location coordinates],home
7. You will receive a confirmation text indicating the scan was successful and listing the Wi-Fi networks it will use to identify your home location.

Your SureSafeGO will now automatically report that it is at home when it detects any of these Wi-Fi networks in the future.

Note: The alarm does not connect to or make calls through Wi-Fi networks; it simply identifies their presence to confirm the device is at home.

Contact help@personalalarms.org if you require assistance setting up the home location feature. Assistance can be provided remotely.

Diagram Description: A mobile phone screenshot shows a text message with GPS coordinates (e.g., 48.3468617,-74.0971317) and a map highlighting a location on a street.

Activating your alarm:

To activate your alarm in an emergency, simply hold down the SOS button for 3 seconds until you feel it vibrate. Your alarm will play a pre-alert, allowing you to cancel the alarm if it is an accidental activation.

Once the pre-alert finishes and your location has been identified, your alarm will send your first emergency contacts a text message (SMS) with your location. Shortly after, the alarm will call the first number. If the call is not answered within 10-15 seconds, the alarm will disconnect the call and then text and ring the second number. This repeats through the 5 contacts or until the SOS is answered. Each contact is alerted sequentially, not simultaneously.

The 10-15 second call answer time is set to reduce the chance of calls going to voicemail. If a call goes to voicemail, it will not proceed to the next emergency contact.

Once an emergency contact answers, you can have a two-way conversation through the pendant. The call will automatically disconnect after 90 seconds, providing enough time to confirm what help is needed and your location.

Cancelling your alarm call

To cancel your alarm, simply press the SOS button again for 1 second. This will disconnect the current call and stop it from calling the remaining numbers. The alarm will announce that the call has been cancelled once the process is complete.

Diagram Description: An illustration shows a finger pressing the SOS button for 3-4 seconds, followed by an arrow indicating the activation process.

Calling the SureSafeGO and answering calls

The SureSafeGO is not intended for general communication. Calls made to the device may exceed your monthly allowance if not covered by the pre-paid subscription.

In an emergency, you can call the SureSafeGO using the telephone number found on the side of the box. These calls should be limited in number and duration.

When the SureSafeGO's phone number is called, an audible tone will be heard through your alarm. A quick press of the SOS button will answer the call, enabling two-way communication. To end the call, press the SOS button for 1 second.

Voice announcements / Silent mode

Advanced Voice Notifications

Your SureSafeGO provides advanced voice notifications for the following events:

• The battery is low.
• Your alarm is charging.
• The SOS has been activated.
• The SOS has been cancelled.
• A fall has been detected.

Advanced Voice Notifications can be switched off by pressing the bottom side button twice. The alarm will announce they have been switched off. They can be switched back on by pressing the button twice again. It is recommended to keep Advanced Voice Announcements switched on so the user is aware of the alarm's status and can react accordingly, such as cancelling a false alarm.

Frequently asked questions & troubleshooting

For tips and help to get your SureSafeGO up and running, visit the SureSafe website:

www.personalalarms.org/us/faqs

Technical Specifications

Warnings

• Use manufacturer-approved accessories and supplies.
• Caution – electrical operated product.
• This product is not a toy. Keep out of reach of children and pets unless properly supervised. The product contains small parts that can be a choking hazard.
• Do not drop or cause an impact to the device.
• Prevent the charging jack and cord from coming into contact with conductive materials such as liquids, dust, metals, pencil lead, or aerosols.
• Do not store your device in extremely hot or extremely cold areas. Recommended use is from 41°F to 95°F (5°C to 35°C).
• Do not store your device near or on top of heaters, microwaves, hot cooking equipment, or high-pressure containers.
• Do not use your device or touch it with wet hands while charging.
• The device and USB cable should be periodically examined for breaks, cracks, or fraying, which could risk fire, electrical shock, or personal injury. If damaged, the USB cable should be replaced or repaired before use.
• Keep out of reach of children and pets; small parts are a choking hazard.
• Do not disassemble, modify, or repair the unit.
• Any changes or modifications to your device can void your manufacturer's warranty. If your device needs servicing, contact customer support.
• Do not disassemble or puncture the battery, as this can cause explosion or fire.
• Do not paint or put stickers on your device. Paint and stickers can clog moving parts and prevent proper operation.
• If you are allergic to parts of the device, you may experience itching, eczema, or swelling of the skin. If this happens, stop using the device and consult your physician.
• Allowing unqualified personnel to service your device may result in damage and will void your manufacturer's warranty.

Customer Support

For tips and help to get your SureSafeGO up and running, visit the SureSafe website:

www.personalalarms.org/us

For customer support:

Review FAQs at the back of the User Guide

Email help@personalalarms.org