Dreame D10 Plus Gen 2 Auto-Empty Robot Vacuum and Mop User Manual

Safety Information

To avoid electric shock, fire, or injury caused by improper use, please read this user manual carefully before using the appliance and keep it for future reference.

Usage Restrictions

• This product should not be used by children younger than 8 years old or persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge without the supervision of a parent or guardian to ensure safe operation and to avoid any risks. Cleaning and maintenance shall not be performed by children without supervision.
• This appliance contains batteries that are only replaceable by skilled persons.
• Clear the area to be cleaned. Children shall not play with the appliance. Ensure children and pets are kept at a safe distance from the robot while it is operating.
• Do not install, charge, or use the appliance in bathrooms or around pools.
• This product is for floor cleaning in a home environment only. Do not use it outdoors, on non-floor surfaces, or in a commercial or industrial setting.
• If the power cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
• Do not use the robot in an area suspended above ground level without a protective barrier.
• Do not place the robot upside down. Do not use the LDS cover, robot cover, or bumper as a handle for the robot.
• Use the robot in environments with an ambient temperature above 0°C and below 40°C. Make sure there is no liquid or sticky substance on the floor.
• To prevent damage or harm from dragging, clear any loose objects from the floor, and remove cables or power cords on the cleaning path before operating the appliance.
• Remove fragile or small items from the floor to prevent the robot from bumping into and damaging them.
• Keep hair, fingers, and other body parts away from the suction opening of the robot.
• Do not operate the appliance in a room where an infant or child is sleeping.
• Do not place children, pets, or any item on top of the robot regardless of whether it is stationary or moving.
• Do not use the robot to clean any burning objects. Do not use the robot to pick up flammable or combustible liquids, corrosive gases, or undiluted acids or solvents.
• Do not vacuum hard or sharp objects. Do not use the appliance to pick up objects such as stones, large pieces of paper, or any item that may clog the appliance.
• The plug must be removed from the socket-outlet before cleaning or maintaining the appliance.
• Do not wipe the robot or the base station with a wet cloth or rinse them with any liquid. After cleaning washable parts, fully dry the parts before reinstalling and using them.
• Please use this product in accordance with the instructions in the User Manual. Users are responsible for any loss or damage that arise from improper use of this product.

Batteries and Charging

• Do not use any third-party battery or base station with auto-empty. Use only with RCDD0202 supply unit.
• Do not attempt to disassemble, repair, or modify the battery or the base station with auto-empty on your own.
• Do not place the base station with auto-empty near a heat source.
• Do not use a wet cloth or wet hands to wipe or clean the charging contacts of the base station with auto-empty.
• Do not improperly dispose of old batteries. Unneeded batteries should be discarded at an appropriate recycling facility.
• If the power cord becomes damaged or broken, stop using it immediately and contact after-sales service.
• Make sure the robot is turned off when being transported and kept in its original packaging if possible.
• If the robot will not be used for an extended period, fully charge it, then turn it off and store it in a cool, dry place. Recharge the robot at least once every 3 months to avoid over-discharging the battery.

Laser Safety Information

The laser sensor in this product meets the IEC 60825-1:2014/EN 60825-1:2014/A11:2021 Standard for Class 1 laser products. Please avoid direct eye contact with it during use.

CLASS 1 LASER PRODUCT

CONSUMER LASER PRODUCT

EN 50689:2021

CAUTION

In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

For indoor use only ✅

Read operator's manual ?

Product Overview

Package Contents

• Robot
• Base Station with Auto-Empty
• Dust Bag ×2 (pre-installed ×1)
• Cleaning Tool (pre-installed)
• Power Cord
• Water Tank
• Mop Pad (pre-installed)
• User Manual

Other Accessories

The package includes the main robot, base station, and various accessories for operation and maintenance.

Robot

The robot features:

• Power/Clean Button: Press and hold for 3 seconds to turn on or off. Press to start cleaning.
• Dock/Spot Cleaning Button: Press to send the robot back to the base station. Press and hold for 3 seconds to start spot cleaning.
• Status Indicator: Solid White (Cleaning/Completed), Blinking Orange (Error), Breathing White (Charging).

Key components include:

• LDS Cover with Laser Distance Sensor (LDS)
• Bumper
• Return-to-Base Sensor
• Reset Button (Press and hold for 3 seconds to restore factory settings)
• Wi-Fi Indicator
• Cliff Sensors
• Side Brush
• Main Brush
• Main Wheel
• Omnidirectional Wheel
• Charging Contacts
• Brush Guard
• Auto-Empty Vents
• Dust Box
• Air Outlet/Speaker

Mopping Module

The mopping module consists of:

• Water Tank (with Water Inlet, Water Tank Stopper, Water Tank Release Clips)
• Mop Pad
• Mop Pad Attachment Area

Base Station with Auto-Empty

The base station includes:

• Power Port
• Power Cord Storage Slot
• Filter
• Signaling Area
• Charging Contacts
• Cover
• Dust Bag Slot
• Status Indicator: Solid White (Connected to power), Breathing White (Charging), Blinking Orange (Error).
• Auto-Empty Vents
• Mounting Screw
• Air Duct Cover

Preparing Your Home

Before cleaning, prepare your home environment:

• Move away unstable, fragile, valuable, or dangerous items.
• Clean up cables, cloths, toys, hard objects, and sharp objects on the ground to avoid entanglement, scratching, or damage to the robot.
• Place a physical barrier at the edge of stairs and sofas to ensure secure and smooth operation.
• Open doors to rooms to be cleaned and arrange furniture properly to create more space.

Notes:

• To ensure the robot recognizes areas to be cleaned, avoid standing in front of it, or in thresholds, hallways, or narrow places.
• When using the robot for the first time, follow it to remove potential obstacles promptly.
• Do not vacuum hard or sharp objects like stones, steel balls, broken glass, or nails, as this may scratch the floor.

Visual guidance:

• Clearing cables/objects: ❌
• Placing barriers at stairs/sofas: ✅
• Arranging furniture: ✅
• Avoiding narrow spaces/thresholds: ❌

Before Use

1. Place the Base Station and Connect to an Electrical Outlet

   Place the base station on level ground against a wall. Insert the power cord into the base station and plug it into the socket. Position the base station in an open area with good Wi-Fi signal.

   Notes:

   • Ensure no objects block the signaling area.
   • Maintain at least 1.5 meters clearance in front and 0.5 meters on each side of the base station.

   Firmly insert the power cord until the base station's status indicator is solid white. ?

2. Remove the Protections

   Ensure all protective films and materials are removed from the robot and base station before initial use.

3. Install the Side Brush

   Attach the side brush to the designated slot on the robot until it clicks into place. ?

4. Charge the Robot

   Align the charging contacts on the bottom of the robot with those on the base station. The robot will automatically turn on and begin charging. It is recommended to fully charge the robot before first use.

Connecting with Dreamehome App

1. Download Dreamehome App

   Scan the QR code on the robot or search for "Dreamehome" in your app store to download and install the application.

2. Add Device

   Open the Dreamehome app, tap the '+' icon in the upper right corner, and scan the QR code on the robot again to add the device. Follow the on-screen prompts to complete the Wi-Fi connection.

   Notes:

   • Only 2.4GHz Wi-Fi is supported.
   • Wi-Fi Indicator Status: Blinking slowly (To be connected), Blinking quickly (Connecting), On (Wi-Fi connected).
   • If you need to reset Wi-Fi, repeat step 2 and follow the prompts.
   • App operations may vary due to software updates; follow the current app version's instructions.

How to Use

Turn On/Off

Press and hold the power button for 3 seconds to turn the robot on or off. When placed on the base station, the robot turns on and starts charging automatically.

Fast Mapping

After network configuration, use the app to create a map without cleaning. The robot will map the area and save the map upon returning to the base station.

Start Cleaning

Press the power button to start cleaning. The robot maps its route, cleans edges and walls methodically, then cleans rooms in an S-shaped pattern.

Notes:

• It is recommended to start cleaning from the base station. Do not move the base station during cleaning.
• The base station will auto-empty the dust box after the robot completes cleaning and returns. More settings are available in the app.

Pause/Sleep

Press any button to pause the robot. If paused for over 10 minutes, it enters sleep mode. Press any button or use the app to wake it up.

Note: Pausing and returning the robot to the base station ends the current cleaning process.

Auto Resume Cleaning

If the battery is low, the robot returns to charge and resumes unfinished tasks after reaching an adequate charge level. This function must be enabled in the app.

Do Not Disturb (DND) Mode

When DND mode is active, the robot will not resume cleaning, and its power indicator turns off. DND mode is disabled by default; it can be enabled and the period modified via the app (default: 22:00-8:00).

Notes:

• Scheduled cleaning tasks proceed as normal during DND.
• The robot resumes cleaning after the DND period expires.

Spot Cleaning

When the robot is on standby, press and hold the dock/spot cleaning button for 3 seconds. The robot cleans a 1.5 x 1.5 meter area around it and returns to its starting point.

Robot Restarting

If the robot is unresponsive, press and hold the power button for 10 seconds to force shutdown. Then, press and hold the power button for 3 seconds to turn it back on.

Use Mopping Function

For best results, vacuum floors at least three times before the first mopping session.

1. Dampen the mop pad, wring out excess water, and install it as shown in the diagram.
2. Fill the water tank with water.

   Notes:

   • Do not use detergent or disinfectant.
   • Do not use hot water, as it may warp the tank.
3. Align the mopping module with the arrow indicator and slide it into the back of the robot until it clicks. Press the button or use the app to start cleaning.
4. After cleaning, remove the mopping module and wash the mop pad. To remove the water tank, slide the release clips.

Notes:

• Mopping function is not recommended on carpets.
• Adjust water flow via the app.
• When the robot is charging or not in use, remove the mopping module, empty the water tank, and clean the mop pad to prevent mildew or odors.

Routine Maintenance

To keep the robot in good condition, follow the recommended maintenance schedule:

Note: Replacement frequency depends on usage. Parts may need replacement sooner under special circumstances.

Mopping Module Maintenance

1. Slide release clips, remove the mopping module, and pull off the mop pad.
2. Empty and clean the water tank with water only, then air dry.
3. Clean the mop pad with water only and air dry before reinstalling.
4. If water flow is slow or uneven, clean the air hole in the water tank cover.

Notes:

• Remove the mop pad before cleaning the module. Prevent dirty water from flowing back into the water outlet.
• Do not expose the water tank to direct sunlight.

Main Brush Maintenance

1. Press brush guard clips inwards, remove the guard, and lift out the brush.
2. Pull out brush covers at both ends, use the cleaning tool to remove tangled hair, then reinstall covers and brush, locking the guard in place.

Side Brush Maintenance

Remove and clean the side brush.

Omnidirectional Wheel Maintenance

Use a small screwdriver to separate the axle and tire if needed (do not use excessive force). Rinse the wheel under running water and dry completely before reinstalling.

Dust Box Maintenance

1. Open the robot's cover and press the clip to remove the dust box.
2. Open the dust box cover and empty its contents.
3. Rinse the dust box and filter with clean water and dry them completely before reinstalling.

Notes:

• Do not use a brush, finger, or sharp objects to clean the filter.
• Rinse dust box and filter with clean water only; do not use detergent.
• Ensure dust box and filter are completely dry before use.

Filter Maintenance

1. Remove the filter and tap its basket gently.
2. Remove dust and debris from the filter with a dry cloth.

Dust Bag Maintenance (Base Station)

1. Remove and discard the full dust bag. Pull the handle outwards to seal the bag.
2. Install a new dust bag.
3. Replace the dust tank cover.

Robot Sensors Maintenance

Wipe robot sensors (Cliff Sensors, Laser Distance Sensor (LDS), Return-to-Base Sensor, Bumper) with a soft, dry cloth.

Charging Contacts and Signaling Area Maintenance

Clean the charging contacts and signaling area on the robot and base station with a soft, dry cloth.

Auto-empty Vents Maintenance

Clean the auto-empty vents on the robot and base station with a soft, dry cloth.

Note: A wet cloth can damage sensitive components. Use only a dry cloth.

Air Duct Maintenance

If the air duct is blocked:

1. Unscrew the mounting screws on the air duct cover and remove it.
2. Check for and clean any foreign objects blocking the air duct.
3. Reinstall the air duct cover.

Battery Maintenance

The robot uses a high-performance lithium-ion battery. Keep it well-charged for optimal performance. If not used for an extended period, turn it off and store it in a cool, dry place. Charge at least once every three months to prevent over-discharging.

Troubleshooting

For more support, contact us via https://global.dreametech.com.

Specifications

Robot

Note: Under normal use, maintain at least 20 cm separation between the antenna and the user's body.

Base Station with Auto-Empty

Battery Disposal and Removal

The built-in lithium-ion battery contains hazardous substances. It must be removed by qualified technicians and disposed of at an appropriate recycling facility.

CAUTION:

• The battery must be removed before scrapping the appliance.
• Disconnect the appliance from mains power before removing the battery.
• Dispose of the battery safely. Disconnect power and run out the battery as much as possible before removal.
• Do not expose to high temperatures. If liquid contacts skin, flush with water and seek medical help.

Removal Guide:

1. Turn the robot over. Use a proper tool to remove the screws on the back and then remove the cover.
2. Unplug the terminals between the battery and the PCB board to remove the battery.