Inspire Sleep App Guide

About the Inspire Sleep App

The Inspire Sleep app is a smartphone application that enables users to:

• View educational articles and videos about obstructive sleep apnea and Inspire therapy.
• Connect with their doctor's practice, facilitating communication such as virtual check-ins and surveys.
• Upload therapy usage data to Inspire SleepSync using the Inspire Sleep Remote Model 2580, allowing users to track their progress toward their sleep goal.

Who Is This Manual For?

This manual provides detailed instructions and troubleshooting information for patients using the Inspire Sleep Remote Model 2580, covering:

• Connecting the sleep remote to the Inspire Sleep app.
• Uploading therapy usage data to Inspire SleepSync.
• Tracking progress toward their sleep goal.
• All Inspire app functions, including those available when the Inspire Sleep Remote Model 2580 is connected.

While some app functions are available to users with other Inspire sleep remotes or without Inspire implantation, this manual specifically targets users with the Model 2580 remote.

The Inspire Sleep Remote Model 2580's model number is printed on the back of the remote.

System Requirements

The Inspire app is compatible with iPhone and Android phones. Operating system requirements are:

• iPhone: iOS 15 or newer
• Android: Android 9 or newer

Getting Started

Before receiving your Inspire Sleep Remote Model 2580, you may use the Inspire Sleep app to access educational content or connect with your doctor.

• If you have not yet downloaded the Inspire app, navigate to "Downloading the Inspire App" on page 2.
• If you have downloaded the app and have not created an account, go to "Creating an Inspire Sleep Account" on page 3.
• If you have created an account:
  • Ensure you are signed in.
  • On the Menu [menu-icon] tab, locate the "Where are you on your path to better sleep" card.
  • Tap 'Update'.
  • Proceed to "Where Are You on Your Path to Better Sleep?" on page 5.

Downloading the Inspire App

1. Open the App Store (iOS) or Google Play Store (Android) by scanning the QR code on the sleep remote package or tapping the store icon on your phone.
2. Search for "Inspire Sleep" in the app store.
3. Tap 'GET' (iOS) or 'INSTALL' (Android). You may need to enter your phone's password if prompted.

Creating an Inspire Sleep Account

1. Tap the Inspire Sleep icon to launch the app.
2. Tap 'Create account'.
3. Follow the on-screen prompts to create your account:
   • Enter your email address. Note: Use the email address your doctor has on file. Using a different email may require creating a new account.
   • Enter and confirm a password according to the specified requirements.
   • Tap the checkbox to agree to the Terms of Service and Privacy Policy. You may need to scroll to see the checkbox on smaller screens.
   • Scroll through and read the service and policy sections.
   • After scrolling to the bottom, the 'I agree' button will turn green. Tap it to accept.
   • Tap 'Create account'.
   • Follow instructions to verify your email and set up two-factor authentication.

Where Are You on Your Path to Better Sleep?

1. On the "Where are you on your path to better sleep?" screen, tap 'I already have Inspire'.
2. Tap 'Next'.
3. On the "Would you like to share...?" screen, enter your first name, last name, and date of birth. You can also provide an optional preferred name.
4. Tap 'Next'.
5. Wait for the app to create your account.
6. If a "Congratulations" screen appears, or after connecting your sleep remote, select 'Done'.

Connecting Your Sleep Remote

Connecting your Inspire Sleep Remote Model 2580 enables therapy usage data uploads to Inspire SleepSync.

1. Verify you have the Inspire Sleep Remote Model 2580:
   • If the "Which Inspire sleep remote do you have?" screen appears, tap 'Model 2580'.
   • If this screen does not appear:
     • Tap the Home [home-icon] icon at the bottom of the screen.
     • On the 'Connect remote' card, tap 'Connect remote'.
     • If no device was previously connected, this option is found on the Home screen.
   • Tap 'Model 2580'.
   • Tap 'Next'.
2. Tap 'Get started'.
3. The app connects to your remote via Bluetooth and Wi-Fi or cellular data. Follow on-screen prompts for Bluetooth and location services if requested. Ensure you have an active Wi-Fi or cellular data connection.
4. Ensure your sleep remote communicates with your generator:
   • Press the white 'Therapy Off' button on your remote.
   • Position the remote over your generator.
   • Wait for the remote to produce a tone. Refer to the "Using Your Inspire Sleep Remote" section in your Inspire Sleep Remote Manual for detailed instructions.
5. Connect your sleep remote:
   • Tap 'Continue'.
   • Follow on-screen instructions to complete the connection.

   Notes:

   • For instructions on opening the remote, see "Replacing the Sleep Remote Batteries" in your Inspire Sleep Remote Manual.
   • If your paired device has connection issues, go to your phone's Bluetooth settings, select the device, and choose 'Forget This Device' or 'Unpair'. Then, return to step 1.
   • If you fail to connect the remote three times, contact Inspire.

   The Home [home-icon] icon at the bottom of the screen changes to Sleep [sleep-icon] after successful connection.

Connecting to Your Doctor

To allow your doctor to review your therapy usage data, you must connect the Inspire app to their practice. You can initiate a connection request, or your doctor can send one to you.

Requesting a connection

To request a connection to your doctor's practice:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Find a doctor'.
   • Answer any displayed questions.
   • If location services are enabled for the Inspire app, nearby doctors will be listed.
   • Alternatively, search by ZIP code, physician name, clinic name, clinic phone number, or clinic email.
3. Tap your doctor's card.
4. Tap 'Connect & share'.

Once your doctor accepts the request, the connection will appear in 'My care team' on the Menu tab. If the 'Connect & share' option is not visible, your doctor's practice may not support direct connection requests; they can send you an invitation instead.

Accepting a connection

If your doctor sends a connection request, a screen will appear asking you to share your data. If you did not receive the request, update your Inspire app content as described in "Updating Content" on page 26.

To accept a connection request:

• On the "Request to share data" screen, tap 'Accept'.

After accepting, the connection will be visible in 'My care team' on the Menu tab.

Sleep Tab

The Sleep tab provides a summary of your nightly Inspire therapy usage. A 'night' for Inspire therapy spans from noon to noon. For example, Tuesday night covers from noon on Tuesday to noon on Wednesday. Your total sleep time begins when you activate the remote and ends when you deactivate it. Pauses after the first one are deducted from your total therapy time.

Note: The Sleep tab is accessible only after connecting an Inspire Sleep Remote Model 2580.

To view the Sleep tab, tap the Sleep [sleep-icon] icon at the bottom of the screen.

Viewing Weekly and Monthly Sleep Summaries

Sleep summaries help you track progress towards your sleep goal. To view these summaries:

1. Tap the Sleep [sleep-icon] icon at the bottom of the screen.
2. On the top of the screen, tap the Calendar [calendar-icon] icon.
3. Select the desired view:
   • Tap 'Week' for the current week's summary.
   • Tap 'Month' for the current month's summary. Scroll down to view previous months.

Level change: Indicates an increase or decrease in your therapy level compared to the previous night, shown by an icon.

Your sleep log entries: Indicate how you felt: Well rested, Ok, or Tired.

4. Tap the back arrow [arrow-left] at the top of the screen to return to the previous view.

Displaying Therapy Usage Data from Previous Nights

You can view therapy usage data from past nights. To change the displayed night:

1. Tap the Sleep [sleep-icon] icon at the bottom of the screen.
2. On the Sleep tab or sleep summary screen, tap a specific night:
   • To view a night from the current week, tap a date at the top of the Sleep tab.
   • To view a night from a previous week:
     • Tap the Calendar [calendar-icon] icon.
     • Tap the desired month.
     • Tap the desired night.
3. Swipe left or right to navigate between days or weeks.

Return to displaying tonight

To return to the current night's display:

1. Tap the Sleep [sleep-icon] icon at the bottom of the screen.
2. If a date is displayed at the top of the Sleep tab, tap the date.
   • If the current time is before noon, the previous night is displayed.
   • If the current time is after noon, the current night is displayed.
3. If "current night" is shown at the top of the screen, tap it.

Changing Your Sleep Goal

You can adjust your sleep goal in hours. The default is 6 hours. You can also change this via the Menu tab under "Changing Your Sleep Goal" on page 23.

To change your sleep goal:

1. Tap the Sleep [sleep-icon] icon at the bottom of the screen.
2. Tap 'Sleep Summary'.
3. Tap 'Edit sleep goal'.
4. Select the desired number of hours.
5. Tap 'Done'.
6. If prompted, tap 'Save'.

Viewing Achievements and Earning Badges

The Achievements screen displays earned badges and streaks. It also guides you on how to earn more badges and share them.

Badges can be earned by:

• Completing goals, such as daily Inspire use, reaching your sleep goal for consecutive days, or maintaining a consistent bedtime.
• Completing tasks like viewing educational articles and videos.

To access the Achievements screen:

1. Tap the Sleep [sleep-icon] icon at the bottom of the screen.
2. On the top of the Sleep tab, tap 'Achievements' [achievement-icon].

Entering or Editing Sleep Log Entries

The sleep log allows you to record how you feel daily for the past five nights.

To enter your daily feeling:

1. Tap the Sleep [sleep-icon] icon at the bottom of the screen, or respond when prompted upon first opening the app.
2. Tap 'Log sleep' or 'Edit'.
3. Tap the owl icon corresponding to your feeling: Tired [tired-owl], Ok [ok-owl], or Well Rested [well-rested-owl].
4. If you selected 'Tired', choose a reason from the displayed list.
5. Tap 'Save'.

Uploading Therapy Usage Data

Therapy usage data includes:

• When Inspire therapy was turned on and off each night.
• Any changes made to the amplitude (stimulation strength).
• Your sleep log entries.

The system automatically attempts to upload data when the Inspire app is open, your phone is connected to Wi-Fi or cellular service, and your sleep remote is nearby. Manual upload is also possible.

To manually upload therapy usage data:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'My devices'.
3. Tap 'View details'.
4. Ensure your sleep remote is active by picking it up. Therapy should be off.
5. Tap 'Upload data'.

If therapy usage data does not upload:

• Verify your sleep remote is within a few feet of your phone.
• Ensure Bluetooth is enabled on your phone.
• Confirm you have an active Wi-Fi or cellular data connection.
• Turn therapy off and attempt the upload again.
• Reduce Bluetooth interference by moving away from sources like brick, marble, fluorescent lighting, microwaves, or other Bluetooth devices.

If you cannot upload data from your remote to your phone, bring your remote to your office appointment for clinician upload.

Note: Data uploads may take up to 24 hours. Check upload status via 'My devices'.

Resources Tab

The Resources tab provides access to communications from your doctor, such as surveys and virtual check-ins, as well as up-to-date articles and videos on Inspire therapy.

To display the Resources tab, tap the Resources [resources-icon] icon at the bottom of the screen.

Resolving a Green Notification Dot

A green notification dot on the Resources icon indicates a pending communication request. Tap Resources [resources-icon] to resolve it.

Completing a Survey

If your doctor requests a survey, a survey card will appear.

To complete a survey:

1. Tap 'Resources' [resources-icon] (or 'Sleep Screen' if a device is connected) at the bottom of the screen.
2. On the survey card, tap 'Take survey'.
3. Complete the survey.
4. Tap 'Submit' to send your responses to your doctor.

Completing a Virtual Check-in

If your doctor requests a virtual check-in, a card for it will appear.

To complete a virtual check-in:

1. Tap 'Resources' [resources-icon] (or 'Sleep Screen' if a device is connected) at the bottom of the screen.
2. On the virtual check-in card, tap 'Take survey'.
3. Complete the virtual check-in.
4. Tap 'Done'.

Viewing Educational Articles and Videos

Access articles and videos on Inspire topics, including sleep apnea treatment options and patient experiences.

To view content:

1. Tap 'Resources' [resources-icon] at the bottom of the screen.
2. On a video or article card, tap 'Learn more'.

Viewing FAQs

The FAQ section provides information on how Inspire therapy works, appointment preparation, and insurance coverage.

To read FAQs:

1. Tap 'Resources' [resources-icon] at the bottom of the screen.
2. Scroll to an FAQ card and tap 'Learn more'.
3. Tap a specific question.

Searching Articles, Videos, and FAQs

The Resources tab allows searching across all articles, videos, and FAQs.

To search:

1. Tap 'Resources' [resources-icon] at the bottom of the screen.
2. Enter your search term in the "Search articles, videos and FAQs" bar.
3. On the relevant card, tap 'Learn more'.

Menu Tab

The Menu tab provides access to your Inspire Sleep account settings, app settings, and various app functions. Some menu items may not display or may appear differently if your Inspire Sleep Remote Model 2580 is not connected.

To display the Menu tab, tap the Menu [menu-icon] icon at the bottom of the screen.

Editing Your Details

Your details include personal information and your email address.

To edit your details:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'My details'.
3. Tap 'Edit'.
4. Update your information. Note: Your email address is linked to your doctor and cannot be changed within the app.
5. Tap 'Save'.
6. Tap the back arrow [arrow-left] at the top of the screen to return to the Menu tab.

Viewing Your Sleep Remote Serial Number

When your Inspire Sleep Remote Model 2580 is connected, you can view its serial number.

To view the serial number:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'My devices'.
3. Tap 'View details'. The serial number will be displayed.
4. Tap the back arrow [arrow-left] at the top of the screen to return to the Menu tab.

Viewing When Therapy Usage Data Last Uploaded

Check when therapy usage data was last uploaded for your Inspire Sleep Remote Model 2580.

To view the last upload date:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'My devices'.
3. Tap 'View details'. The last upload date will be shown.
4. Tap the back arrow [arrow-left] at the top of the screen to return to the Menu tab.

Changing Your Sleep Goal

You can change your sleep goal (default is 6 hours) when your Inspire Sleep Remote Model 2580 is connected.

To change your sleep goal:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Sleep goal'.
3. Select the desired number of hours.
4. Tap 'Done'.
5. Tap 'Save'.

Managing Your Care Team

Your care team comprises your prescribing doctor and other clinicians managing your care. Connected practices appear in 'My Care Team'. Clinicians can view your therapy data and send communications like surveys and virtual check-ins. Practice contact information is also available.

Viewing or contacting your care team

To view or contact your care team:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'My care team'.
3. Tap 'Active', 'Pending', 'Removed', or 'Declined' to see your interactions with practices.
4. Tap a practice card for detailed information.
5. If available, tap an email or phone button to contact the practice.
6. Tap the back arrow [arrow-left] at the top of the screen to return to the Menu tab.

Removing a care team connection

To remove a care team connection:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'My care team'.
3. Tap a practice card for detailed information.
4. Tap 'Edit care team'.
5. Tap 'Remove connection'. Note: If you are connected to only one practice, you must contact them directly to remove the connection.
6. Tap the back arrow [arrow-left] at the top of the screen to return to the Menu tab.

Guided Tour

Tap to access the Inspire guided tour.

Finding a Doctor

You can search for an Inspire doctor by ZIP code, physician name, clinic name, clinic phone number, or clinic email.

To find a doctor:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Find a doctor'.
   • Answer any displayed questions.
   • If location services are enabled for the Inspire app, nearby doctors will be listed.
   • Search by ZIP code, physician name, clinic name, clinic phone number, or clinic email in the search bar.
3. Tap a doctor's card for detailed practice information.
4. To connect with the doctor, tap 'Connect & share'. The connection will appear in 'My care team' after the doctor accepts. Note: If 'Connect & share' is not visible, the practice may not support direct requests; they can send an invitation.
5. Tap the back arrow [arrow-left] at the top of the screen to return to the Menu tab.

Add A Doctor To Your Favorites List

Favorited doctors appear at the top of 'Find a doctor' search results and under 'My Doctor(s)' in 'My care team'.

To favorite a doctor:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Find a doctor' or 'My care team'.
3. Answer any on-screen questions, then tap 'Find a doctor'.
4. Tap the star [star-icon] on the doctor's card; it will turn green.
5. Tap the back arrow [arrow-left] at the top of the screen to return to the Menu tab.

Achievements

The Achievements screen displays achievement cards, categorized by earnable badges and streaks. You can share earned badges.

Viewing and earning badges

To view your badges, streaks, and earning instructions:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Achievements'.
3. Tap a card, such as 'Inspire education' or 'Sleep goal'.

Sharing badges

After earning a badge, a "Congratulations" screen appears. Tap 'Share your success' to share it.

Changing Your Password

To change your Inspire app password:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Change password'.

Viewing Notifications

Notifications include communications from your doctor and reminders for tasks like data uploads or surveys.

To view notifications:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Notifications'.

Viewing Inspire Documentation

Inspire documentation includes terms of service, privacy policy, and manuals.

To view documentation:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Documentation'.

Updating Content

The app automatically updates content, including doctor information, care team practices, communications, articles, and FAQs. You can manually update content if needed.

To manually update content:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Update content'.

Logging Out

When logged out, you can still access educational content and FAQs. However, you must be signed in to view therapy data and progress. Logging out also prevents the sleep remote from automatically connecting to your phone.

To log out:

1. Tap the Menu [menu-icon] icon at the bottom of the screen.
2. Tap 'Log out'.

Unpairing Your Sleep Remote

To unpair your sleep remote, go to the 'My devices' page, select the remote, and tap 'Forget device'. Follow the on-screen prompts.

If no remote is listed, follow your phone's specific instructions for unpairing Bluetooth devices, ensuring all Inspire remotes are removed from your saved devices list.

Refer to your phone's instruction manual for specific unpairing steps.

Unpairing will prevent automatic connection until you pair the remote again. To reconnect, see "Connecting Your Sleep Remote" on page 7.

Inspire Technical Support

For assistance with the Inspire app, contact Inspire Technical Support at 844-OSA-HELP or 844-672-4357.

Clinician Account

Clinicians can upload therapy usage data using a clinic device for patients who do not have a compatible smartphone or encounter issues with the app.

To upload therapy usage data via a clinic device:

1. On the sign-in screen, tap 'Clinician sign in'.
2. Sign in using your Inspire SleepSync account credentials.
3. Follow the on-screen instructions to:
   • Select a practice.
   • Connect to the patient's sleep remote.
   • Upload data.
   • Verify the patient's generator.
   • Select the patient or create a new one in the Inspire portal.
4. Tap 'Log out'.

Troubleshooting

Reconnecting the Remote to Android Devices

1. Force stop the app: Go to Settings > Apps > Inspire Sleep > Force Stop. (The exact path may vary by Android version.)
2. From the Inspire Sleep App Menu [menu-icon], tap 'My devices'.
3. Tap 'Forget device'.
4. Tap 'Go to Settings' to open your phone's Bluetooth settings.
5. If the device is listed, tap the gear icon [gear-icon]. If not listed, skip to step 7.
6. Select 'Unpair' or 'Forget'. (Your phone may offer 'Forget' instead of 'Unpair'.)
7. Open the back of the remote. Press and hold the blue Bluetooth button inside for at least 10 seconds.
8. Open the Inspire Sleep App and navigate to 'My devices' from the Menu [menu-icon].
9. At the bottom of the screen, tap 'Add a new device'.
10. Prepare the remote for pairing: Open the back of the remote, then press and hold the Bluetooth [bluetooth-icon] button for 3 seconds until the light blinks.
    • Press the white 'Therapy Off' button on the front of the remote, then hold it up to your Inspire implant.
    • Listen for two beeps and watch for the remote light. Note: If the remote doesn't light up or produce tones, replace the batteries.
    • Press and hold the blue Bluetooth button until the light blinks.
11. Pair the remote to your phone: Tap 'PAIR' in the Bluetooth Pairing Request. Press and release the blue Bluetooth button again; the light should stop blinking.

If connection issues persist, refer to "Reinstalling the App for Android Devices" on page 32.

Reinstalling the App for Android Devices

1. Follow steps 1-6 in "Forget Device" on page 29.
2. Delete the Inspire Sleep App: Go to Settings > Apps. Under 'Recent', tap 'See All Apps', then tap the Inspire Sleep App and select 'Uninstall'.
3. Turn off your phone: Press the volume up and power buttons simultaneously and tap 'Power Off'. Wait 60 seconds.
4. Turn your phone back on by holding the power button until it reboots.
5. Reinstall the app: Open the Play Store, search for "Inspire Sleep", and tap 'Install'.
6. Open the app and sign in.
7. Follow steps 9-11 from "Reconnecting the Remote to Android Devices" on page 30.

Reconnecting the Remote to an iPhone

1. From the Inspire Sleep App Menu [menu-icon], tap 'My devices'.
2. Tap 'Forget device'.
3. Tap 'Go to Settings' to access your phone's Bluetooth settings.
4. Find 'INSPIRE REM' under 'My Devices'. Tap the information icon [info-icon] next to the connection status.
5. Tap 'Forget This Device', then confirm by tapping 'Forget Device' in red.
6. Open the back of the remote. Press and hold the blue Bluetooth button inside for at least 10 seconds.
7. Open the Inspire Sleep App and navigate to 'My devices' from the Menu [menu-icon].
8. At the bottom of the screen, tap 'Add a new device'.
9. Prepare the remote for pairing: Open the back of the remote, then press and hold the Bluetooth [bluetooth-icon] button for 3 seconds until the light blinks.
   • Press the white 'Therapy Off' button on the front of the remote, then hold it up to your Inspire implant.
   • Listen for two beeps and watch for the remote light. Note: If the remote doesn't light up or produce tones, replace the batteries.
   • Press and hold the blue Bluetooth button until the light blinks.
10. Pair the remote to your phone: Tap 'PAIR' in the "Bluetooth Pairing Request" prompt. Press and release the blue Bluetooth button again; the light should stop blinking.

If connection issues persist, refer to "Reinstalling the App for iPhone" on page 35.

Reinstalling the App for iPhone

1. Follow steps 1-6 on page 33 to 'Forget Device'.
2. Delete the Inspire Sleep App: Press and hold the app icon until it shakes and a minus symbol [minus-icon] appears. Tap the minus symbol, then confirm by tapping 'Delete App' in red.
3. Turn off your phone for 60 seconds: Hold the power and volume up buttons simultaneously until the "Slide to Power Off" option appears, then follow it.
4. Turn your phone back on by holding the power button until the Apple symbol appears and the phone reboots.
5. Reinstall the app: Open the App Store, search for "Inspire Sleep", and tap the re-download icon.
6. Open the app and sign in.
7. Follow steps 8-10 from the "Reconnecting your Remote for iPhone" section, starting on page 33.