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VIVO DESK-V103E Controller Manual

VIVO DESK-V103E Black Electric Dual Motor Desk Frame Controller Instruction Manual

SKU: DESK-V103E

Product Overview

This document provides instructions for the VIVO DESK-V103E Black Electric Dual Motor Desk Frame Controller. It covers operation, troubleshooting, and custom programming features for your VIVO electric standing desk.

For helpful videos and specifications, visit: vivo-us.com/products/desk-v103e

The controller is a compact unit with a display and buttons for operating the desk's height adjustment and memory functions.

Important Safety Information

General Warnings

[warning-triangle] If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual and do not exceed weight capacity. VIVO cannot be liable for damage or injury caused by improper mounting, incorrect assembly, or inappropriate use.

Electrical Safety Instructions

THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.

  • [power-off-symbol] DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
  • [tools-symbol] DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
  • [warning-triangle] NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG.
  • PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
  • [warning-triangle] NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
  • [settings-symbol] ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
  • [outdoor-symbol] OUTDOOR USE IS PROHIBITED.

Operating Control Panel

When the system is powered on, you will hear a beep and the existing desktop height will be displayed on the control panel.

Control Panel Diagram Description: The control panel features a display screen, several buttons, and an indicator light. Buttons include 'Timer', 'Memory', 'Upward Movement', 'Downward Movement', and 'Memory 1/2/3'. The display shows height, timer settings, or error codes. An indicator light is located in the top right corner.

Sleep Mode

After resting for 10 minutes, the screen will turn off to prevent accidental operation. Touch the screen to exit sleep mode and operate the desk.

Height Adjustment

Press and hold the [up-arrow] or [down-arrow] until the desk reaches the desired height. Press and release the arrow quickly for minor adjustments.

Timer Function

To set the timer, press the [T-button]. The display will flash "0.5h" representing 30 minutes. Press the [T-button] repeatedly to increase 0.5 hours at a time. The maximum timer setting is 2 hours. The timer is set when the display stops flashing and the light in the top right corner of the controller is on. When the timer has reached the set time, a beep will sound reminding the user to adjust the working position. Once the timer setting has expired (5 beeps), the unit's timer is canceled. To deactivate the timer, press the [T-button] five times or until the current height is displayed and the light in the upper right corner is turned off.

Memory Setting

To store a certain height in the controller's memory, first press the [M-button]. The letter "S-" will be displayed. Now press "1", "2", or "3" within five seconds to store the current height in memory. Each number can store a different height. Once in memory, you can recall any of the three height settings by pressing the corresponding button. Touching any button (except for [T-button]) will stop the automatic adjustment.

Changing Between CM and INCH

The preset measurement shown on the display is cm. To change cm to inch, press the [T-button] for at least 3 seconds. The controller will beep twice when changed to inch. Repeat to switch back from inch to cm, and the controller will beep once.

Reset Mode

Press and hold the [up-arrow] and [down-arrow] together until the desk beeps and moves to the fully lowered position (do not release until the process is complete).

Troubleshooting

HOT Troubleshooting

The system is overheating. Allow your desk to cool down and remain idle for approximately 18 minutes.

CODE DESCRIPTION RESOLUTION
E02Uneven leg heightReset the desk
E04Control panel connection errorCheck the connection then reconnect desk power
E05Collision detectedRelease button and clear obstructions
E06Electrical problemReplace the control unit
E08Uneven desktopReset the desk and ensure weight is evenly distributed
E11Motor 1 not connectedCheck connection to control unit (M1)
E12/E22Abnormal electrical currentReplace the control unit
E13Motor power wire damagedReplace the motor cable (M1)
E14Motor sensor wire damagedReplace the motor cable (M1)
E15Short circuit in motor 1Replace the motor (M1)
E16/E26Motor problemReset the desk
E17Motor 1 running in reverseReplace the motor cable (M1)
E18/E28OverloadRemove excess weight from the desk
E21Motor 2 not connectedCheck connection to control unit (M2)
E23Motor power wire damagedReplace the motor cable (M2)
E24Motor sensor wire damagedReplace the motor cable (M2)
E25Short circuit in motor 2Replace the motor (M2)
E27Motor 2 running in reverseReplace the motor cable (M2)
E42Memory function failureReplace the control unit
E43Collision sensor failureReplace the control unit
RSR/RSTReset failureComplete reset process to clear error

E01/E07 Troubleshooting

The system has experienced unusual electrical problems. Disconnect the power first, then wait for 30 seconds (until the display stays off) and reconnect.

Custom Programming

To enter the custom programming menu, press and hold the [M-button] and [T-button] together for 5 seconds. The controller will beep once and display "S-1". If no action is taken for more than 10 seconds, the controller will automatically exit the menu. Unsaved settings may be canceled by pressing the [T-button]. The following instructions assume the controller is in the "S-1" state.

Minimum & Maximum Height Settings

To set a minimum height limit

  1. Press the [M-button] once, then press the [up-arrow] or [down-arrow] to set your desired min. height.
  2. Press the [M-button] to save. "L-S" will be displayed if successfully saved, or "L-F" shows if failed.

Note: Default min. height is 62cm (24.4"), and the adjustable range is 62-118cm (24.4"~46.4").

To set a maximum height limit

  1. Press the [up-arrow] or [down-arrow] until "S-2" is displayed.
  2. Press the [M-button] once, then press the [up-arrow] or [down-arrow] to set your desired max. height.
  3. Press the [M-button] to save. "H-S" will be displayed if successfully saved, or "H-F" shows if failed.

Note: Default max. height is 128cm (50.4"), and the adjustable range is 72-128cm (28.3"~50.4").

Adjust the Anti-Collision Sensitivity (Current Sensor)

To set collision sensitivity for upward movement:

  1. Press the [up-arrow] or [down-arrow] until "S-3" is displayed.
  2. Press the [M-button] once, then press the [up-arrow] or [down-arrow] to change the sensitivity level.
  3. Press the [M-button] to save. "S-S" will be displayed if successfully saved, or "S-F" shows if failed.

Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

To set a downwards current sensitivity

  1. Press the [up-arrow] or [down-arrow] until "S-4" is displayed.
  2. Press the [M-button] once, then press the [up-arrow] or [down-arrow] to change the sensitivity level.
  3. Press the [M-button] to save. "S-S" will be displayed if successfully saved, or "S-F" shows if failed.

Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

To set collision sensitivity for the gyro sensor

  1. Press the [up-arrow] or [down-arrow] until "S-5" is displayed.
  2. Press the [M-button] once, then press the [up-arrow] or [down-arrow] to change the sensitivity level.
  3. Press the [M-button] to save. "S-S" will be displayed if successfully saved, or "S-F" shows if failed.

Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

Displayed Height with Desktop Thickness

  1. Press the [up-arrow] or [down-arrow] until "S-6" is displayed.
  2. Press the [M-button] once, then press the [up-arrow] or [down-arrow] to set the desktop thickness.
  3. Press the [M-button] to save. "T-S" will be displayed if successfully saved, or "T-F" shows if failed.

Screen Lock Setting

  1. Press the [up-arrow] or [down-arrow] until "S-7" is displayed.
  2. Press the [M-button] once, then press the [up-arrow] or [down-arrow] to change the screen lock setting. (0: off, 1: on)
  3. Press the [M-button] to save. "A-S" will be displayed if successfully saved, or "A-F" shows if failed.

When screen lock is enabled, the display will read "- - -" after resting 60 seconds. Press and hold the [M-button] for 3 seconds to unlock. Screen may be locked before 60 seconds by holding the [M-button] again for 3 seconds.

To Save the Customized Settings at one time

After adjusting one setting, press the [T-button] to go back and enter another setting. Once finished, press the [M-button] to save all settings.

To Reset the Customized Settings

Press the [M-button], [T-button], and the [up-arrow] simultaneously for 5 seconds. The controller will beep to indicate settings have been successfully reset.

Notes

  • Self-protection function: The unit will enter a protective mode should the system operate in excess of 2 minutes with "HOT" on the controller display. The system will return to normal operation after approximately 18 minutes.
  • Over-current protection mode: While operating, should the load on the desk exceed rated specifications, the system will enter into over-current protection mode to protect the system from damage.
  • [warning-triangle] Do NOT remove or reconnect power to reset the unit when in a protective or "HOT" state, as this may damage the electronics.

Contact & Support

Love your new VIVO setup and want to share? Tag us in your photo! @vivo_us

Open Monday - Friday 7:00am - 7:00pm CST. Our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact VIVO. We are happy to replace parts to ensure you have a fully functioning product.

? 309-278-5303

AVG. RESOLUTION TIME (within office hrs): 5M 4S

? www.vivo-us.com

? Chat live with an agent!

AVG. RESOLUTION TIME (within office hrs): < 15 M

? help@vivo-us.com

AVG. RESPONSE TIME (within office hrs): 1HR 8M

  • 23% within < 15m
  • 38% within < 30m
  • 61% within < 1hr
  • 83% within < 2hr
  • 92% within < 3hr

FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com

Models: DESK-V103E, Black Electric Dual Motor Desk Frame Controller, Dual Motor Desk Frame Controller, Desk Frame Controller, Frame Controller

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