VIVO Electric Dual Motor Desk Frame Controller
SKU: DESK-V122EB/EW
This manual provides instructions for the VIVO Electric Dual Motor Desk Frame Controller.
For helpful videos and specifications, scan the QR code or visit: https://vivo-us.com/products/desk-v122eb
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WARNING!
If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual and do not exceed weight capacity. VIVO cannot be liable for damage or injury caused by improper mounting, incorrect assembly, or inappropriate use.
ELECTRICAL SAFETY INSTRUCTIONS
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
- DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
- DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
- NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
- NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
- ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
- OUTDOOR USE IS PROHIBITED.
OPERATING CONTROL PANEL
When the system is powered on, the existing desktop height will appear on the control panel.
Upward and Downward Movement
Press and hold the [up-arrow] or [down-arrow] until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller's memory, press the [S button] until the LED screen flashes, then press "1", "2", or "3" within six seconds to store the current height in memory. Each number can store a different height. Once in memory, you can recall any of the three height settings by pressing the corresponding button. Touching any button will stop the automatic adjustment.
Function Mode
Press and hold the [S button] for 3 seconds, or until "S --" begins flashing on the display. Press [S button] again to enter Function mode. Within function mode, use the [up-arrow] and [down-arrow] buttons to scroll through settings, and use the [S button] to select options. If no action is taken for 20 seconds, the desk will return to operating mode.
- Change Displayed Unit (Un): Press the [up-arrow] or [down-arrow] buttons until the display shows "Un", and press [S button] to select. Press [up-arrow] or [down-arrow] to select "SI" (metric) or "In" (imperial). Press [S button] to save the setting.
- Change Brightness (br): Press the [up-arrow] or [down-arrow] buttons until the display shows "br", and press [S button] to select. Press [up-arrow] or [down-arrow] to select Low (L), Normal (n) or High (H) brightness. Press [S button] to save the setting.
- Collision Force Detection (CF): Press the [up-arrow] or [down-arrow] buttons until the display shows "CF", and press [S button] to select. Press [up-arrow] or [down-arrow] to select "OFF", Low (L), Normal (n) or Heavy (H) collision force detection. Hold [S button] for 2 seconds to save the setting.
Reset Mode
While the unit is powered on, press the [down-arrow] until the desk moves to the fully lowered position. Press and hold the [down-arrow] for 5 seconds or until "rES" is displayed to enter reset mode. The desk will move down to the lowest possible height and then move back up slightly. The desk will then return to operating mode.
USB CHARGING
USB-A and USB-C device charging is available on the side of the control panel.
- USB-A Output: 5V/2A
- USB-C Output: 5V/2A
TROUBLESHOOTING
| Error Code | Description/Resolution |
|---|---|
| HOT | Heat Warning: Warning will show when motor has been in continuous use for 2 minutes. Allow desk to rest for at least 18 minutes before adjusting height again. |
| E10 | Motor Connection Error: Indicates the motor sense cannot be detected. Disconnect desk power and cable from controller. Then reconnect the cables and restore power. Error should clear. |
| E20 | Desk Overload: Desk load is too heavy for motor to operate. Unplug desk for 10 seconds, remove heavy items, reconnect to power, and try again. |
| E02 | Rebound Protection: Code appears when collision has occurred. Desk will automatically move back 4cm after collision. Check for collision and clear if needed. Follow Reset instructions. |
| E31 | Under-Voltage: Voltage is less than required. Unplug desk, check connections between desk and controller, and reconnect power. Error should clear when connections are made successfully. Will clear automatically when line power is corrected. |
| E32 | Over-Voltage: Voltage is more than required. Unplug desk, check connections between desk and controller, and reconnect power. Error should clear when connections are made successfully. Will clear automatically when line power is corrected. |
| E60 | Uneven Desk Leg Height: Desk legs are uneven. Power off desk and ensure legs are even with each other. If not level, power desk back on and perform reset process. |
NOTES
- Self-protection function: The unit will enter a protective mode should the system operate continuously in excess of 2 minutes with "HOT" on the controller display. The system will return to normal operation after approximately 18 minutes.
- Do NOT remove or reconnect power to reset the unit when in a protective or "HOT" state, as this may damage the electronics.
- PLEASE NOTE: The control unit has a gyroscope sensor and MUST be fixed to the desk for correct operation.
Contact & Support
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Support Hours: Monday - Friday 7:00am - 7:00pm CST
Our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact VIVO. VIVO is happy to replace parts to ensure you have a fully functioning product.
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com
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