Manuals+

Whirlpool Smart Top-Loading High Efficiency Low-Water Washer

Model Numbers: W10722869A, W10722870A - SP

Introduction

This Use & Care Guide provides essential information for your Whirlpool Smart Top-Loading High Efficiency Low-Water Washer. For access to the User and Care Manual in Spanish, or for additional information about your product, visit: www.whirlpool.com. Get app and connect instructions, terms of use, and privacy policy at www.whirlpool.com/connect. If you have any problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.

This washer is designed to use only High Efficiency (HE) detergents.

Washer Safety

Your safety and the safety of others are very important. This manual contains many important safety messages. Always read and obey all safety messages.

⚠️ This is the safety alert symbol. It alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

DANGER: You can be killed or seriously injured if you don't immediately follow instructions.

WARNING: You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, how to reduce the chance of injury, and what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions:

SAVE THESE INSTRUCTIONS

State of California Proposition 65 Warnings:

WARNING: This product contains one or more chemicals known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

Washer Overview

Connectivity Features

Wi-Fi connectivity allows your Smart Washer to connect to the Internet and interact with the Whirlpool™ app from your smartphone or mobile device. This connection opens up several Smart options to you: options intended to save you valuable time and energy.

SMART FEATURES

Smart Features help make your everyday more efficient by letting you remotely monitor, manage, and maintain your washer.

Remote Start & Pause

What it does: Allows you to send remote control of your washer to your smartphone or mobile device via the Whirlpool™ app.

What it does for you: Lets you manage when to start your wash cycle and when your laundry gets done. Have freshly washed laundry when you're ready for it – not just when you're home to wait.

Cycle Progress

What it does: Gives you an up-to-the-minute look at your wash cycle progress and remaining cycle time from anywhere.

What it does for you: Relieves you of having to visit the laundry room to check on the status of your wash cycle.

Clothes Clean Notification (Opt-In)

What it does: Your washer will send you a push notification when its current cycle is complete.

What it does for you: Alerts you precisely when the wash is done, so you can get the next load started and move on to other things.

If you can't unload the washer right away, or are away from home when a cycle finishes, you can remotely activate Load Fresh cycles to help your clothes stay fresh until you're able to get to them.

Specialty Cycles & My Cycle

What it does: Allows you to browse additional wash cycles available in the Whirlpool™ app and download a cycle to the washer with the Download & Go™ option. You can also create and save your own customized cycles.

What it does for you: Takes the guesswork out of selecting the optimal washer settings for garments and household items that require specialized care.

Quiet Mode

What it does: Lets you turn off the tones and beeps coming from your washer.

What it does for you: Allows you to do laundry without disturbing anyone else in the household.

Issue Alerts (Opt-In)

What it does: Sends you a push notification if something has gone wrong.

What it does for you: Gives you a heads-up, and provides guidance to fix simple issues through videos and step-by-step instructions.

If the issue is more complex, you can e-mail or call our service center directly from the Whirlpool™ app.

SMART ABOUT ENERGY

Your Smart Washer can monitor and respond to changing energy demand levels on the power grid.

Smart Delay (Opt-In)

What it does: When energy demand is high, it gives you the option to delay starting a wash cycle until demand levels are lower.

What it does for you: You can feel good about giving a little back to the environment. Some consumers may even see a lower energy bill.

If you need to begin a wash cycle immediately, you can override a Smart Delay. The washer will return to energy monitoring on the next cycle.

GET STARTED

Refer to the Quick Connect packet that came with your washer, or see the "Connectivity Setup" section on pages 9 and 10 of this Use & Care Guide and follow the instructions to get connected. Check the Whirlpool™ app frequently for additional information and features.

Wash Performance Features

Cleaning with Less Water

Automatic Load Size Sensing: Once you start the cycle, the lid will lock, and the washer will begin the sensing process to determine the correct water level for the load. Initially, the basket will start to spin prior to adding water; this is part of the sensing process and is normal. This low-water wash method uses less water and energy compared to a traditional agitator-style washer.

Description of Washer Types: Illustration shows a traditional agitator-style washer and a low-water washer.

The most visible difference in your new washer is the low-water washplate wash system. The washer automatically adjusts the water level to the load size – no water level selector is needed.

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked "HE" or "High Efficiency." Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance.

Follow the manufacturer's instructions to determine the amount of detergent to use and do not go over the Max line. See "Using Laundry Product Dispensers" for more information.

Use only High Efficiency (HE) detergent.

For best performance, it is recommended to load items in loose heaps evenly around the washplate.

As the washer dampens and moves the load, the level of the items will settle in the basket. This is normal, and does not indicate that more items should be added.

IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line.

Improved Cleaning

Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. This low water wash also allows the clothing to move in a more effective way to remove soils.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the washplate moves the load and as the basket is slowing down to stop. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.

Dispensers

A Liquid fabric softener dispenser: Pour measured liquid fabric softener into the liquid fabric softener dispenser, if desired. It will dispense automatically at the optimum time. Use only liquid fabric softener in this dispenser.

B High Efficiency “HE” detergent dispenser: Add liquid or powdered HE detergent product to this dispenser for your main wash cycle. Remove tray if using powder detergent. IMPORTANT: Make sure tray is in drawer when using liquid detergent and removed when using powder detergent and do not go over the Max line.

Use only High Efficiency (HE) detergent.

NOTE: Follow the manufacturer's instructions to determine the amount of detergent to use.

C TimedOxi dispenser: This dispenser holds up to 3/4 cup (180 mL) Oxi booster or other laundry booster, such as powdered or liquid color-safe bleach. Laundry boosters are automatically dispensed at the proper time during the wash cycle. Be sure to select Oxi from the Deep Clean options to ensure proper dispensing.

NOTE: Fill dispenser with only Oxi. Do not mix with bleach.

D Liquid chlorine bleach dispenser: The bleach will be automatically diluted and dispensed at the optimum time during the wash cycle. This dispenser cannot dilute powdered bleach.

NOTE: Fill dispenser with liquid bleach only.

Diagram: Illustration showing the location and labels of the dispensers (A, B, C, D) on the washer lid and inside the drum.

Control Panel

The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name until the desired section is illuminated.

Diagram: Illustration of the control panel with numbered sections.

Options and Cycle Modifiers

Options

You may add or remove options for each cycle. Not all options can be used with all cycles, and some are preset.

Cycle Modifiers

When you select a cycle, its default settings or the previous cycle selection will light up. Touch cycle settings buttons to change Soil Level, Spin Speed, and Temperature, if desired. Not all settings are available with all cycles.

LID (?): The Lid Lock indicator lights up when the lid is locked and cannot be opened. Touch START/PAUSE to unlock; it will unlock once washer movement has stopped (may take minutes if spinning at high speed). It will flash during unlocking. Touch and hold START/PAUSE again to restart the cycle.

Connectivity Setup

IMPORTANT: Proper installation of your washer prior to use is your responsibility. Read and follow the Installation Instructions.

Automatic Setup Instructions – Wi-Fi Protected Setup (WPS)

You will need:

NOTE: If your router is not equipped with a WPS button, check its manual. Alternate setup instructions are at www.whirlpool.com/connect.

1. Router setup

Press the WPS button on the router. An indicator light will begin blinking. HELPFUL TIP: WPS is active for 2 minutes. Complete the next step within that timeframe or reinitiate WPS.

Diagram: Illustration of a router with WPS button and Wi-Fi Protected Setup (WPS) indicator.

2. Washer setup (time sensitive step)

Touch the POWER button (⏻) to turn on the washer, then touch the CONNECT button (B).

The Wi-Fi status indicator (?) will blink slowly while connecting (up to 2 minutes). The Time/Status display will show a "sensing animation".

If connection is successful, the Wi-Fi status indicator will remain lit. If it fails, the Wi-Fi indicator will blink rapidly for 2 seconds and then turn off. Refer to "Troubleshooting - Connectivity" or www.whirlpool.com/connect.

3. Download app

From your mobile device, go to www.whirlpool.com/connect and follow instructions to download and install the Whirlpool™ app.

Diagram: Illustration of a smartphone with "SET UP" and app icon.

4. Account setup

Once installed, tap the Whirlpool™ app icon. You will be guided through setting up a user account. Enter the Smart Appliance Identification Number (SAID) when prompted.

My Smart Appliance ID# is: _________________________

Diagram: Illustration of a smartphone and washer, showing account registration.

NOTES:

*Subject to terms of use and privacy policy at www.whirlpool.com/connect.

Cycle Guide

The Whirlpool® Cabrio® washer helps you select the best cycle for your load. Use the "What to Wash" and "How to Wash" selections.

R - Recommended Cycle, a - Alternate Cycle, Blank - Cycle is available but not optimal.

What do you want to wash? "What to Wash" Cycle Selection How do you want to wash?
Normal
• Powerful Soil Removal
• Regular		 Quick
• Fast		 Cold
• Saving Water & Energy
• Cold Wash		 Deep Water
• with Extra Water
• "Conventional Style" More Water		 ColorLast
• Protecting my colors
• Protecting my fabrics
• Gentle cleaning
Athletic/High Performance Wear Mixed R a a a a
Bright Colors Mixed a a a a R
Cottons/Linens Mixed R a a a a
Dark Colors Mixed a a a a R
Jeans Mixed R a a a a
Pajamas Mixed R a a a a
Sweatshirts Mixed R a a a a
Terry Cloth Mixed R a a a a
Towels Mixed R a a a a
T-Shirts Mixed R a a a a
Business Casual Casuals R a a a a
Dress Shirts/Pants Casuals R a a a a
Linens Casuals R a a a a
No-Iron Fabrics Casuals R a a a a
Baby Clothes Casuals R a a a a
Dish Cloths Whites R a a a a
Handkerchiefs Whites R a a a a
Napkins Whites R a a a a
Socks Whites R a a a a
Tablecloth Whites R a a a NA
Undergarments Whites R a a a a
White Clothing Whites R a a a a
White Shirts Whites R a a a a
White Towels Whites R a a a a
White T-Shirts Whites R a a a a
Bras Delicates R a a a a
Handwash Fabrics Delicates R a a a a
Lingerie Delicates R a a a a
Machine Wash Silks Delicates R a a a a
Wool Delicates R a a a a
Blankets Bulky/Sheets a a a R a
Coats & Jackets Bulky/Sheets R a a a a
Comforters Bulky/Sheets a a a R a
Machine Wash Curtains Bulky/Sheets R a a a a
Machine Wash Slip Covers Bulky/Sheets R a a a a
Non-Rubber Lined Rugs & Mats Bulky/Sheets R a a a a
Sheets Bulky/Sheets R a a a a
Sleeping Bags Bulky/Sheets a a a R a

Using Your Washer

Basic Operation

Diagram: Warning icons for Fire Hazard and Electrical Shock Hazard.

WARNING

Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable fluids. No washer can completely remove oil. Do not dry anything that has ever had any type of oil on it (including cooking oils). Doing so can result in death, explosion, or fire.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

1. Sort and prepare your laundry

Diagram: Illustration of various clothing items and buttons for sorting.

Helpful Tips:

NOTE: Always read and follow fabric care label instructions to avoid damage to your items.

2. Add laundry products

Diagram: Illustration of laundry products like packets and bottles.

Single-dose laundry packet, color-safe bleach, or fabric softener crystals can be added to the basket prior to adding laundry. NOTE: Always follow manufacturer's instructions.

3. Load laundry into washer

Diagram: Illustration of loading clothes into the washer drum.

For best performance, load items in loose heaps evenly around the washplate. Try mixing different sized items to reduce tangling.

IMPORTANT: Items need to move freely for best cleaning and to reduce wrinkling and tangling.

Using Laundry Product Dispensers

NOTE: Do not add single-dose laundry packets, color-safe bleach, or fabric softener crystals to dispensers. They will not dispense correctly. Add to the basket prior to adding laundry.

4. Add HE detergent

Diagram: Close-up of the HE removable detergent tray.

Add a measured amount of HE detergent into detergent tray. This tray holds 3 oz. (89 mL). If adding powder HE detergent, remove inside tray. Do not overfill tray – adding too much detergent may cause detergent to be dispensed into the washer too early and affect performance.

NOTE: Make sure tray is in drawer when using liquid detergent and removed when using powder detergent and do not go over the Max line.

IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer's instructions to determine the amount of detergent to use.

IMPORTANT: If using Remote Start to delay a cycle, use only liquid HE detergent in the dispenser. Powdered detergents may absorb moisture from a previous cycle and clump before the wash cycle begins.

HELPFUL TIP: See "Washer Maintenance" for information on recommended method of cleaning washer dispenser trays.

5. Add liquid chlorine bleach to dispenser

Diagram: Close-up of the liquid chlorine bleach dispenser.

Do not overfill, dilute, or use more than 1 cup (236 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

6. Add liquid fabric softener or Oxi to dispenser

Diagram: Close-up of the fabric softener and Oxi trays.

Pour a measured amount of liquid fabric softener or Oxi-type boosters into tray; always follow manufacturer's directions for correct amount based on your load size. Close dispenser drawer, then select Oxi option. Oxi is added during main wash and Fabric Softener is added during rinse.

IMPORTANT: Oxi option must be selected to ensure proper distribution at correct time in cycle. Do not overfill or dilute. Overfilling dispenser will cause fabric softener to immediately dispense into washer.

If Extra Rinse option is selected, fabric softener will be dispensed into the last rinse.

It is normal for a small amount of water to remain in the dispenser at the end of a cycle.

7. Touch POWER (⏻) to turn on washer

Make sure the dispenser drawer is closed completely, then touch POWER to turn on the washer.

8. Select type of load to wash

First select and touch a setting from the "What to Wash" menu and then select a setting from the "How to Wash" menu to get the best combination cycle available for the type of items you are going to wash. See "Cycle Guide" for cycle details. Not all settings are available on all cycles. The Time/Status display will light up with a cycle time. You may notice time adjusting during the cycle. This is normal.

Diagram: Control panel illustration showing "What to Wash" and "How to Wash" selections and the Time/Status display.

9. Select cycle modifiers

Once you select a cycle, the default modifiers or previously set modifiers will light up. Touch cycle settings buttons to change Soil Level, Spin Speed, and Temperature, if desired. Not all settings are available with all cycles.

NOTE: Always read and follow fabric care label instructions. If unsure about temperature, refer to the chart or select a cooler temperature.

Temperature suggestions:

NOTE: Even for cold wash settings, some warm water may be added to maintain a minimum temperature.

10. Select cycle options

Select any other cycle options you may wish to add. Some cycles automatically add options like Extra Rinse, which may be turned off. NOTE: Not all options are available with all cycles. Touch control panel to select any other options.

Diagram: Control panel illustration showing available cycle options like Oxi, Steam, Clean Washer, End Beep, Deep Clean, Rinse & Spin, Utility Tools, Extra Rinse, Presoak.

11. Touch and hold START/PAUSE (▶️⏸️) button to begin cycle

Touch and hold the START/PAUSE button for 3 seconds to start the wash cycle. When the cycle has finished, the end beep will sound (if set). The Whirlpool™ app will send a "Clothes Clean Notification" (if set). See "Using Your Washer -- Smart Operation" on page 16.

Unlocking the lid to add items: Touch START/PAUSE to pause the washer; the lid will unlock once washer movement has stopped. Then close the lid and touch and hold START/PAUSE again to restart the cycle. IMPORTANT: If the lid is left open for more than 10 minutes, water will pump out and an F8E6 error code will appear.

12. Remove garments promptly after cycle is finished

Diagram: Illustration of an open washer lid with clothes being removed.

Promptly remove items to avoid odor, reduce wrinkling, and avoid rusting of metal hooks, zippers, and snaps. If you will be unable to remove the load promptly, you may remotely activate the Load Fresh option from the Whirlpool™ app. See "Using Your Washer -- Smart Operation" on page 16.

NOTE: A small amount of water may remain in the dispensers after the wash cycle is complete. This is normal.

Smart Operation

NOTE: You must have completed "Connectivity Setup" (pages 9-10) for these features. Verify the Wi-Fi status indicator (?) is illuminated. Check the Whirlpool™ app for additional features.

Download a Specialty Cycle or My Cycle

The Download & Go™ option lets you select and send a Specialty Cycle or My Cycle from the Whirlpool™ app directly to your washer. The indicator above Download & Go will illuminate. Touch DOWNLOAD & GO to select the cycle. The Time/Status display will show the estimated cycle time. Touch and hold START/PAUSE for 3 seconds to start the wash cycle, or continue to set the washer for Remote Start.

HELPFUL TIP: The cycle will be remembered until a different cycle is downloaded.

NOTE: If Download & Go is touched without a cycle ready, you will hear an "Invalid Keypress" sound.

Diagram: Smartphone showing "Download & Go" app interface.

Set a Remote Start (▶️)

Remote Start mode allows you to start your washer remotely from the Whirlpool™ app.

After preparing laundry and selecting cycle settings, touch and hold the DOWNLOAD & GO button for 3 seconds. The Remote Start indicator (▶️) and the indicator above Start/Pause (▶️⏸️) will blink. Touch and hold START/PAUSE to set the mode. The indicator above Start/Pause will go out, and the Remote Start indicator will be solidly lit.

When a Remote Start command is received, the washer starts the cycle. The indicator above Start/Pause lights up (running state), and the Remote Start indicator remains lit.

HELPFUL TIP: Ensure the washer remains closed and the cycle is not adjusted until you start it. Any interaction after setting Remote Start will cancel it. If pausing to add garments, Remote Start must be reinitiated.

NOTE: If no Wi-Fi connection, Remote Start will not set. Wi-Fi indicator (?) blinks for 2 seconds, then goes out. If Wi-Fi is connected but the app service is unavailable, Remote Start can be set.

IMPORTANT: When using Remote Start, use only liquid HE detergent and liquid Oxi or color-safe bleach. Powdered detergents may absorb moisture and clump.

Diagram: Control panel illustration showing Remote Start sequence with buttons and indicators.

Washer Maintenance

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce risk of failure. Periodically inspect and replace if bulges, kinks, cuts, wear, or leaks are found. Mark the date of replacement on the label. NOTE: This washer does not include inlet hoses. See Installation Instructions.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

  1. Always use High Efficiency (HE) detergents and follow manufacturer's instructions for amount. Never use more than recommended to avoid odor from residue buildup.
  2. Use warm and hot wash water settings sometimes (not exclusively cold) for better control of soil and detergent accumulation.
  3. Always leave the washer lid open between uses to help dry out the washer and prevent odor-causing residue buildup.

Cleaning Your Top Loading Washer

Perform this procedure at least monthly or every 30 wash cycles to control soil and detergent buildup.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow usage instructions and this monthly cleaning procedure:

Clean Washer Cycle

This cycle uses higher water volumes with affresh® Washer Cleaner or liquid chlorine bleach to clean the inside.

Begin procedure:
  1. affresh® Washer Cleaner Cycle Procedure (Recommended):
    1. Open lid, remove clothing.
    2. Place an affresh® Washer Cleaner tablet in the bottom of the washer basket.
    3. Do not place tablet in dispenser.
    4. Do not add detergent or other chemicals.
    5. Close lid.
    6. Select the CLEAN WASHER cycle.
    7. Touch and hold START/PAUSE to begin.
  2. Chlorine Bleach Procedure (Alternative):
    1. Open lid, remove clothing.
    2. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment. NOTE: More bleach may cause damage over time.
    3. Close lid.
    4. Do not add detergent or other chemicals.
    5. Select the CLEAN WASHER cycle.
    6. Touch and hold START/PAUSE to begin.

NOTE: For best results, do not interrupt cycle. If interrupted, touch POWER. After stopping, run a Rinse & Spin cycle to rinse cleaner.

Description of Clean Washer Cycle Operation:
  1. Fills to a higher water level than normal cycles.
  2. Includes agitation and spinning to increase soil removal.

After this cycle, leave the lid open for better ventilation and drying.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away spills. Use mild soaps or cleaners. IMPORTANT: Do not use abrasive products.

NON-USE AND VACATION CARE

If moving or not using the washer for a period, follow these steps:

  1. Unplug or disconnect power.
  2. Turn off water supply to avoid flooding.

CLEANING YOUR DISPENSER

To remove laundry product residue from the dispenser drawer:

  1. Pull drawer out until resistance is felt.
  2. Push 2 tabs downward, then continue pulling.
  3. Wash in warm, soapy water with mild detergent.
  4. Rinse with warm water.
  5. Air dry or dry with a towel.
  6. Replace drawer, ensuring it is properly seated.

Diagram: Illustration of dispenser drawer removal and cleaning.

IMPORTANT: Dispenser drawer and tray are not dishwasher safe.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store where it will not freeze. Freezing can damage the washer.

To winterize:

  1. Shut off water faucets; disconnect and drain inlet hoses.
  2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run RINSE & SPIN for about 30 seconds.
  3. Unplug or disconnect power.

TRANSPORTING YOUR WASHER

  1. Shut off water faucets. Disconnect and drain inlet hoses.
  2. If moving in freezing weather, follow WINTER STORAGE CARE.
  3. Disconnect drain hose.
  4. Unplug power cord.
  5. Place inlet hoses inside washer basket.
  6. Drape power cord and drain hose over console and secure with tape.
  7. Replace foam packing ring or place heavy blankets/towels into basket opening. Close lid and tape shut. Transport upright.

Diagram: Warning icon for Electrical Shock Hazard.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter or extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

REINSTALLING/USING WASHER AGAIN

To reinstall after non-use, vacation, or storage:

  1. Refer to Installation Instructions.
  2. Before using again, run through recommended procedure: Flush water pipes/hoses, reconnect hoses, turn on faucets. Plug in washer. Run Bulky/Sheets and Deep Water Wash cycle with HE detergent (half manufacturer's recommended amount) to clean and remove antifreeze if used.

Troubleshooting

Connectivity

Connection Status | Control Panel Indicator Lights

Washer is not connected • Wi-Fi icon is OFF
• Smart Grid icons are OFF
Washer is attempting to connect to home Wi-Fi router • Wi-Fi icon is blinking slowly
Washer is connected to home Wi-Fi router, but Whirlpool™ app or Smart Grid functions do not work • Wi-Fi icon is ON
• Blue Smart Grid icon is blinking slowly
Washer is connected to home Wi-Fi router, and the Whirlpool™ app works • Wi-Fi icon is ON
• Smart Grid icon is either ON or OFF – it is not blinking

First try the solutions suggested here or visit www.whirlpool.com/connect.

If you experience Possible Causes Solution
Washer is not connected to home Wi-Fi router (Wi-Fi icon is OFF) The washer may be in standby mode. Touch the POWER button (⏻) and observe indicators. All lights off in standby.
The washer has never been connected to the home Wi-Fi router. See "Connectivity Setup" section.
The washer has been connected, but Wi-Fi is OFF. Press CONNECT. Wi-Fi icon (?) should blink while connecting (up to 2 minutes).
Wi-Fi icon does not light at all after pressing the Connect button Lost connection to home Wi-Fi router. Check if router is on and working with other devices.
Weak signal strength or interference. Move router closer or install a Wi-Fi range extender.
Something may be wrong with the washer. Unplug/disconnect power for 30 seconds, then reconnect. Repeat Wi-Fi connect process. If problem persists, call for service.
Washer is connected to home Wi-Fi router, but Whirlpool™ app or Smart Grid functions do not work Smart Grid features may be OFF. Check if Smart Grid indicator is continuously on. Touch CONNECT to turn on.
Connection to Whirlpool™ app/Smart Grid service unavailable. Check if blue Smart Grid indicator is blinking.
User account not set up or washer not registered. See "Connectivity Setup" or app for account setup/registration. Verify washer is paired in app. Verify e-mail, phone number, and notification preferences.

Washer Operation

First try the solutions suggested here or visit www.whirlpool.com/product_help.

If you experience Possible Causes Solution
Vibration, rocking, or "walking" Feet may not be in contact with floor and locked.
Washer may not be level.		 Front and rear feet must be in firm contact with floor, and washer must be level. Check floor for flexing/sagging. Use plywood if flooring is uneven. See "Level the Washer" in Installation Instructions.
Vibration during spinning or washer stopped Load could be unbalanced. Load items in loose heaps evenly around washplate. Avoid washing single items; balance with extra items. Redistribute load, close lid, touch and hold START/PAUSE. Use Bulky/Sheets Deep Water Wash for oversized items. Item/load not suitable for selected cycle.
Clicking or metallic noises Objects may be caught in washer drain system. Empty pockets before washing. Coins or small items may block pump. Call for service if needed. It is normal to hear metal items on clothing touch the basket.
Gurgling or humming Washer may be draining water. Normal to hear pump making humming sound with gurgling/surging during spin/drain cycles.
Humming Load sensing may be occurring. Normal to hear hum of sensing spins after starting washer.
Whirring Basket may be slowing down. Normal to hear whirring sound of basket slowing down.
Water Leaks Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection or clogged sink/drain.
Washer not loaded as recommended.		 Water may splash off basket if not level. Tighten fill-hose connection. Ensure all fill hose flat washers are seated. Pull drain hose from cabinet and secure to drainpipe/tub. Do not tape over drain opening. Check household plumbing for leaks. An unbalanced load can cause water to splash off tub. See "Using Your Washer" for loading instructions.
Not enough water in washer Load not completely covered in water. Normal for HE low-water washer. Washer senses load size and adds correct water for optimal cleaning. IMPORTANT: Do not add more water; it lifts items off washplate, reducing cleaning effectiveness. Run clean washer cycle to optimize water level.
Washer won't run or fill, washer stops working Check for proper water supply. Both hoses attached and water flowing. Both hot/cold faucets on. Check inlet valve screens. Check for kinks in hoses.
Check proper electrical supply. Plug into grounded 3-prong outlet. Do not use extension cord. Ensure power to outlet. Reset tripped breaker/replace fuses. Contact electrician if problems continue.
Normal washer operation. Lid must be closed. Washer pauses during cycle phases.
Washer may be tightly packed. Remove several items, rearrange load evenly. Close lid, touch and hold START/PAUSE. Add only 1-2 additional items after start. Do not add more water.
Washer not draining/spinning, loads are still wet Not using HE detergent or using too much HE detergent. Only use HE detergent. Suds from regular detergent can slow/stop washer. Measure detergent per instructions. To remove suds: cancel cycle, select RINSE & SPIN, touch and hold START/PAUSE. Do not add detergent.
Small items caught in pump or between basket/tub. Empty pockets and use garment bags for small items.
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water. Use recommended cycle/spin speed for item.
Washer may be tightly packed or unbalanced. Tightly packed loads may spin less effectively. Arrange wet load for balanced spinning. Select RINSE & SPIN for excess water. See "Using Your Washer" for loading.
Load off balance. See "Vibration or Off-Balance" section.
Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Use drain hose form, attach securely to drainpipe/tub. Do not tape over drain opening. Lower drain hose if end is higher than 96" (2.4 m) above floor. Remove clogs. See Installation Instructions.
Incorrect or wrong wash or rinse temperatures Check for proper water supply. Ensure hot/cold hoses are not reversed. Both hoses attached and water flowing. Both faucets on. Check inlet valve screens. Remove kinks.
Energy-saving controlled wash temperatures. ENERGY STAR® washers use cooler temperatures than traditional models.
Load not rinsed Check for proper water supply. Ensure hot/cold hoses are not reversed. Both hoses attached and water flowing. Both faucets on. Check inlet valve screens. Remove kinks.
Not using HE detergent or using too much HE detergent. Suds from regular detergent can cause incorrect operation. Use only HE detergent, measure correctly. Follow directions for load size/soil level.
Sand, pet hair, lint, etc. on load after washing Heavy sand, pet hair, lint, detergent/bleach residues may require additional rinsing. Add an Extra Rinse to the selected cycle.
Load is tangling Washer not loaded as recommended. Load items in loose heaps evenly around washplate. Reduce tangling by mixing load types. Use recommended cycle.
Wash action and/or spin speed too fast for load. Select cycle with slower wash action/spin speed. Items will be wetter.
Not cleaning or removing stains Wash load not completely covered in water. Washer senses load size and adds correct water. This is normal for clothes to move. Do not add more water; it reduces cleaning effectiveness.
Added more water to washer. Do not add more water.
Washer not loaded as recommended. Load items in loose heaps evenly. Add only 1-2 items after start.
Not using HE detergent or using too much HE detergent. Suds from regular detergent prevent correct operation. Use only HE detergent, measure correctly. Follow directions for load size/soil level.
Not using correct cycle for fabric type. Use higher soil level/warmer temp. for better cleaning. Use Quick cycle for few items. Use Whites Normal for tough cleaning. See "Cycle Guide".
Not using dispensers. Use dispensers for bleach/softener to avoid staining. Load dispensers before starting. Avoid overfilling. Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly to avoid dye transfer.
Odors Monthly maintenance not done as recommended. Run Clean Washer cycle every 30 washes. See "Washer Care". Unload promptly.
Not using HE detergent or using too much HE detergent. Use only HE detergent, measure correctly. Follow directions. See "Washer Care".
Fabric Damage Sharp items in pockets during wash.
Strings and straps tangled.
Items damaged before washing.
Load tightly packed.		 Empty pockets, zip zippers, snap fasteners. Tie strings/straps. Mend rips/broken threads. Load items evenly; they should move freely. Use cycle designed for fabrics. Add only 1-2 items after start.
Garment care instructions not followed. Always read and follow garment care labels. See "Cycle Guide".
Liquid chlorine bleach added incorrectly. Do not pour directly onto load. Wipe up spills. Undiluted bleach damages fabrics. Do not use more than recommended. Do not place items on top of bleach dispenser.
Incorrect dispenser operation Clogged dispensers or products dispensing too soon. Do not overfill dispenser. Load dispensers before starting. Normal for small amounts of water to remain. Low water pressure may cause residual powder; select warmer wash temp. Clean dispenser nozzle, ensure drawer is seated.
Liquid chlorine bleach not used in dispenser. Use only liquid chlorine bleach in dispenser.
Powdered detergent not dissolving completely in load Using too much HE detergent. Follow manufacturer's instructions for amount.
Water temperature is very cold. Select a warmer wash temperature.
Single-dose laundry packet not dissolving Adding laundry packet incorrectly. Add packet to washer basket before clothes. Follow manufacturer's instructions.
Error Code Appears in Display "LF" (F8E1) (too long to fill) Washer taking too long to fill. Drain extends more than 4.5" (114 mm) into standpipe. Check plumbing for correct drain hose installation. Use drain hose form, attach securely. Do not tape over drain opening. See Installation Instructions.
F#E# code (F-type error code) System error code. Touch POWER to clear code and exit cycle. Then touch POWER, select cycle, touch and hold START/PAUSE to start. If code appears again, call for service.
F1E1 ACU (Appliance control fault) Internal ACU failure. Call for service.
F2E3 UI/ACU mismatch ACU/UI initialization error. Call for service.
F3E1 Water level sensing failure Pressure sensor on ACU failure. Call for service.
F5E2 Lid lock will not lock/lid lock failure An item in the load may be keeping the lid from locking. Check for items directly under the lid.
F5E3 Lid cannot unlock Objects on washer lid prevent unlocking. Remove objects (e.g., baskets of laundry) from top of washer.
F6E2 or F6E3 Communication Error: UI cannot communicate ACU or UI synchronization error. Remove power for 5 minutes, then reapply. Check for error codes. If persistent, call for service.
F8E6 (Lid opened) appears in display Washer lid left open. Close lid and touch POWER to clear. If lid left open >10 mins, cycle resets, water drains.
"drn" "dr" (F9E1) (drain pump system problem – long drain) appears in display Washer taking too long to drain. Drain extends more than 4.5" (114 mm) into standpipe. Check plumbing for correct drain hose installation. Use drain hose form, attach securely. Do not tape over drain opening. Lower drain hose if end is higher than 96" (2.4 m) above floor. Remove clogs. See Installation Instructions.

Connected Appliance Regulatory Notices

Federal Communications Commission (FCC) Compliance Notice

This equipment has been tested and found to comply with Class B digital device limits per Part 15 of FCC Rules. These limits provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. No guarantee interference will not occur in a particular installation. If interference occurs, try reorienting/relocating antenna, increasing separation, connecting to a different circuit, or consulting a dealer/technician.

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

RF Exposure Information

To comply with FCC/IC RF exposure requirements for mobile transmitting devices, this transmitter should only be used or installed where there is at least 20 cm separation distance between the antenna and all persons. For general population/uncontrolled exposure limits, the antenna(s) must be installed to provide at least 20 cm separation from all persons and must not be co-located or operating with any other antenna or transmitter.

Industry Canada (IC) Compliance Notice

This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to two conditions: 1. This device may not cause interference, and 2. This device must accept any interference, including interference that may cause undesired operation.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved by Industry Canada. To reduce potential radio interference, antenna type and gain should be chosen so equivalent isotropically radiated power (e.i.r.p.) is not more than necessary for satisfactory communication.

This radio transmitter IC: 10248A-XPWG3 has been approved by Industry Canada to operate with antenna types listed below with maximum permissible gain and required impedance. Antenna types not listed, or with gain greater than maximum, are strictly prohibited.

Antenna Type Maximum Permissible Antenna Gain (dBi) Required Impedance (OHM)
Slot 1.76 50

To comply with FCC and Industry Canada RF radiation exposure limits for general population, antenna(s) must be installed for at least 20 cm separation from all persons and must not be co-located or operating with any other antenna or transmitter.

(French translation of the above sections is provided in the original document).

OEM Responsibilities to comply with FCC and Industry Canada Regulations

The XPWG3 Module has been certified for integration into products only by OEM integrators under specific conditions regarding antenna installation and co-location. If these conditions cannot be met, FCC/IC authorizations are no longer valid, and the OEM integrator must re-evaluate the end product and obtain separate authorization.

End Product Labeling

If the module's FCC ID and IC Certification Number are not visible inside the end product, the outside of the device must display a label referring to the enclosed module, e.g., "Contains Transmitter Module FCC ID: A5UXPWG3". The OEM must only use approved antennas and cannot provide information on installing/removing the RF module or changing RF parameters to the end user.

The end product user manual must include the following statement: "To comply with FCC and Industry Canada RF radiation exposure limits for general population, the antenna(s) used for this transmitter must be installed such that a minimum separation distance of 20 cm is maintained between the radiator (antenna) and all persons at all times and must not be co-located or operating in conjunction with any other antenna or transmitter."

Open Source License Usage

Statements regarding software licenses (FreeRTOS, GNU GPL v.2, Eclipse Foundation, Swedish Institute of Computer Science, Marvell International Ltd.) are provided. Full details and source code access information are available in the original document.

Warranty

WHIRLPOOL® CONNECTED LAUNDRY LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.

Please have the following information available when you call the Customer eXperience Center: Name, address, telephone number, Model number, serial number, detailed problem description, and proof of purchase.

IF YOU NEED SERVICE:

  1. Before calling, determine if your product requires repair. Review "Troubleshooting" or "Problem Solver" sections, scan QR code for resources, or visit https://www.whirlpool.com/product_help.
  2. All warranty service is provided exclusively by authorized Whirlpool Service Providers. Direct all requests to: Whirlpool Customer eXperience Center, Call 1-866-333-4591.

Diagram: QR code linking to whirlpool.com/product_help.

ONE YEAR LIMITED WARRANTY

WHAT IS COVERED WHAT IS NOT COVERED
For one year from purchase date, Whirlpool will pay for Factory Specified Replacement Parts and repair labor to correct defects in materials or workmanship, or replace the product at its discretion. Warranty is by remaining term of original unit's warranty period upon replacement.
  1. Commercial, non-residential, multiple-family use, or inconsistent use.
  2. In-home instruction on product use.
  3. Service for improper maintenance/installation, non-compliance with codes, or correction of household electrical/plumbing.
  4. Consumable parts (bulbs, batteries, filters, etc.).
  5. Defects/damage from non-genuine Whirlpool parts/accessories.
  6. Conversion from natural gas/L.P. gas or door reversal.
  7. Damage from accident, misuse, abuse, fire, floods, acts of God, or unapproved products.
  8. Repairs to correct damage from unauthorized service, alteration, or modification.
  9. Cosmetic damage (scratches, dents, chips) unless reported within 30 days and resulting from material/workmanship defects.
  10. Discoloration, rust, oxidation from caustic/corrosive environments (high salt, moisture, humidity, chemicals).
  11. Pick-up or delivery. Product intended for in-home repair.
  12. Travel/transportation expenses for remote locations.
  13. Removal/reinstallation of inaccessible appliances or built-in fixtures interfering with service.
  14. Service/parts for appliances with removed/altered model/serial numbers.

Cost of repair/replacement under excluded circumstances borne by customer.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Whirlpool designated company. Warranty valid only in the United States. Effective from original consumer purchase date; proof of purchase required.

DISCLAIMER OF IMPLIED WARRANTIES

Implied warranties (merchantability, fitness for particular purpose) are limited to one year or shortest period allowed by law. Some states do not allow limitations on duration, so this may not apply. This warranty gives specific legal rights, and you may have other rights varying by state.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Whirlpool makes no representations about quality, durability, or need for service other than in this Warranty. For a longer warranty, ask Whirlpool or retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

Your sole and exclusive remedy is product repair. Whirlpool is not liable for incidental or consequential damages. Some states do not allow exclusion/limitation, so these may not apply. This warranty gives specific legal rights, and you may have other rights varying by state.

Assistance or Service

Before calling for assistance or service, check "Troubleshooting" or visit www.whirlpool.com. This may save you the cost of a service call. If you still need help, follow instructions below.

When calling, know the purchase date and complete model/serial number. This information helps us respond better.

If you need replacement parts or to order accessories

Whirlpool recommends using only FSP® Factory Specified Parts for proper fit and function.

To locate FSP® parts, assistance, or accessories:

Whirlpool Corporation Customer eXperience Center
1-866-333-4591
www.whirlpool.com/connect

Diagram: QR code linking to whirlpool.com/connect.

Our consultants provide assistance with:

For more assistance

You can write with questions or concerns to:

Whirlpool Corporation
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

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