RingCentral AI Receptionist

Say goodbye to missed calls. RingCentral AI Receptionist™ (AIR) makes it easy to assist every customer, 24/7.

Powered by generative AI, RingCentral AIR™ answers calls, handles routine questions, routes inquiries, and sends texts with a natural, human-like tone—just like a full-time receptionist. Unlike complex and costly contact center intelligent virtual agents (IVAs), RingCentral AIR is built directly into the RingCentral phone system, making this AI call automation solution easy to deploy for any business.

The ROI of our AI Receptionist

93%

Of calls handled by Al Receptionist for Integral Recruiting Services

50%

Decrease in time spent on inbound calls for Owen Security

50%

of calls resolved instantly, cutting wait times to seconds for the Detroit Pistons

Key Benefits:

Easy to set up

Start in minutes—no IT support needed. Quickly train AI Receptionist using your website, FAQs, and uploaded documents.

Offer conversational support

Deliver natural, human-like interactions that keep customers engaged every step of the way.

Key capabilities

Intelligent routing

Route calls seamlessly by names, locations, and context—eliminating frustrating phone menus and wrong transfers.

Handle routine questions

Automate FAQs, block spam, send texts, and handle peak-time or after-hours calls with ease.

Natural, human-like conversations

Engage customers with a natural, conversational experience. RingCentral AIR understands intent and responds naturally.

Resolves routine customer inquiries

Use generative AI to answer routine customer questions by leveraging your websites, uploaded policies, processes, and other business documents.

Scalable for multiple locations or departments

Can be deployed for a single storefront, multiple business locations or teams from billing to customer support. Each location can have its own business hours, personalized SMS responses, customizable routing rules, so customers always get location-specific information.

Intelligent call routing

Connect callers to the right person or department based on names, keywords, and conversation context - no more phone menus or wrong transfers that can frustrate customers. Transfer calls to any external number outside RingCentral, including mobile phones, contractors, third-party services, and more.

Outbound SMS*

Text important details like confirmations, requested forms, links, email addresses, and more on request right after calls - no manual follow-up needed.

Appointment booking

Make scheduling easy by texting customers a link to your booking page.* Third-party calendar integrations coming soon.

Call transcripts

See transcripts for every call to understand what customers are calling about. Identify peak hours, track call volumes, and spot patterns to improve your customer service.

Call analytics

Get clear insights into your AI Receptionist's performance. Monitor exactly which calls were fully handled versus which needed a human, track your usage minutes, and make informed staffing decisions with detailed analytics.

Conversational insights

Turn call transfers into resolved calls by identifying top questions the AI Receptionist can't answer and adding responses with one click.

Easy testing and number assignment

Test your AI Receptionist's responses before going live - either through a simple chat interface or by dialing in. Plus, assign your AI Receptionist its own dedicated phone number - perfect for promotions, support, or departments where you want callers to reach your AI Receptionist immediately.

Customizable voice

Select a consistent, professional AI personality that reflects your brand. Choose from eight voice options, currently available in English and Spanish. Additional languages coming soon.

Spanish language support

Serve Spanish-speaking customers with flexible language options - choose Spanish-only mode for full Spanish greetings and conversations, or dual-language mode where callers can request Spanish support during English calls to switch languages seamlessly.

Customizable welcome greetings

Create customizable welcome greetings that reflect your brand's unique voice, plus add special announcements to keep callers informed about promotions or updates.

What makes RingCentral AI Receptionist different?

Unlike most AI voice tools that add complexity instead of solving problems, RingCentral AIR integrates seamlessly with your existing RingCentral phone system.

Works inside your existing RingCentral phone system. RingCentral AIR works directly within your existing phone system. No extra apps or complex integrations.
Quick and easy setup. Automatically syncs with your existing numbers, contacts, employee directory, and business settings. Just share your business info and website, and RingCentral AIR starts handling calls 24/7 - no IT required.
Human-like reasoning. RingCentral AIR is trained as an expert on your business, answering common questions with accurate, business-specific responses using your website, smart FAQs, and uploaded documents.
Multimodal. RingCentral AIR can schedule appointments, send texts, and share important links.
Seamless AI-to-Human handoff. RingCentral AIR can quickly route complex requests that need a human touch to your team.
Built on enterprise-grade voice infrastructure. Backed by RingCentral's decades of expertise in voice communications, security, and compliance.

"Outsourcing our receptionist was a huge waste of money. Even bringing it in-house cost us $3,000/month just to answer calls. RingCentral's AI Receptionist saved us money and freed up 10% of our team's time. Setup was so easy, I contacted support thinking I missed something!"

Brian Weiss
VP of Technology, Big Think Capital