Outdoor Furniture Warranty Policy
Limited Warranty Coverage
We stand behind the quality of our outdoor furniture. This warranty covers manufacturing defects in materials and workmanship under normal residential use for 90 days from the date of purchase.
1. Covered Situations
A. Structural Defects
- Broken welds on metal frames
- Splitting/cracking of wooden components
- Manufacturing flaws in plastic/resin parts
B. Functional Issues
- Failure of moving parts (reclining mechanisms, swivel bases)
- Torn stitching on cushions (when not caused by misuse)
Resolution:
We will repair or replace defective parts at our discretion.
2. Non-Covered Situations
A. Normal Wear & Tear
- Fading from sun exposure
- Natural wood weathering/patina
- Minor scratches or dents
B. Improper Use/Maintenance
- Damage from failure to follow care instructions
- Failure to use protective covers in harsh weather
- Overloading weight limits
C. Acts of Nature
- Storm/hail damage
- Flood/fire damage
Resolution:
These issues may be eligible for paid repairs - contact us for options.
3. Warranty Claim Process
- Contact our support team within 90 days of purchase:
Email: ray.a.coleman@outlook.com - Provide:
- Proof of purchase (receipt/order number)
- Clear photos/videos of the defect
- Description of when/how the issue occurred
- Our team will respond within 3 business days with:
- Replacement parts shipment
- Return instructions for major repairs
- Alternative solutions if warranty doesn't apply
4. Additional Terms
- Warranty applies only to original purchaser
- Does not cover commercial use or rental situations
- Customer pays return shipping unless required by law
