Outdoor Furniture FAQ
1. General Questions
Q: What is your warranty policy?
A: We offer a 90-day limited warranty against manufacturing defects. Normal wear and tear, weather damage, or improper use are not covered.
Q: How do I contact customer service?
A: For any questions or concerns, please email our support team: ray.a.coleman@outlook.com
Q: Do your products require assembly?
A: Some items may need assembly. Check the product description before purchase. An installation manual will be included if assembly is required.
2. Material-Specific Care
Metal Furniture (Aluminum, Steel, Wrought Iron)
Q: How do I prevent rust on metal furniture?
A:
- Clean regularly with mild soap and water.
- Apply automotive wax or rust-resistant spray for added protection.
- Store indoors or use weatherproof covers during harsh weather.
Wood Furniture (Teak, Cedar, Eucalyptus)
Q: How do I maintain wooden outdoor furniture?
A:
- Clean with a soft brush and wood cleaner (avoid bleach).
- Apply teak oil or sealant 1-2 times per year to prevent cracking.
- Elevate furniture to avoid ground moisture absorption.
Plastic/Resin/Rattan Furniture
Q: How do I clean resin wicker furniture?
A:
- Use a damp cloth with mild soap—avoid abrasive cleaners.
- Rinse thoroughly and let dry in the shade.
- Store indoors in extreme cold to prevent cracking.
Outdoor Cushions & Fabrics
Q: Are your cushions waterproof?
A: Our cushions use weather-resistant fabric, but they are not fully waterproof. For best results:
- Store cushions indoors when not in use.
- Use waterproof covers during rain.
3. Shipping & Returns
Q: What if my product arrives damaged?
A: Contact us immediately at ray.a.coleman@outlook.com with:
- Order number
- Photos of the damaged product/packaging
We'll arrange a replacement or refund.
Q: Can I return or exchange my order?
A: Yes! Unused/unopened items can be returned within 30 days (buyer pays return shipping unless the error is ours).
Q: How long does shipping take?
A: Delivery times vary by location. Check your order confirmation for estimated delivery dates.
4. Troubleshooting & Repairs
Q: My furniture has loose screws—what should I do?
A: Tighten them with the included tools. If parts are missing, email us for replacements.
Q: Can I leave my furniture outside all year?
A: We recommend storing or covering furniture in extreme weather (snow, heavy rain, intense sun) to extend its lifespan.
Need Help?
Email: ray.a.coleman@outlook.com
We're happy to assist!
Note: For detailed care instructions, refer to the product manual included with your purchase.
