HP PageWide XL

Cash In & Trade Up Canada* ??

Frequently Asked Questions

  1. What should I do when I can't find my used product in the chart below?

    First, make sure your product is an eligible upgrade product listed in the terms PDF for the promotion. If you feel that your product is eligible and not listed in the chart, please contact customer service via email at hprebatesupport@email-360insights.com and they will assist you in filing your claim.

  2. How long does the HP Cash In & Trade Up July-September 2025 promotion run?

    Purchase or lease an eligible HP PageWide XL printer between July 1, 2025 and September 30, 2025. All claims must be submitted, and proof of purchase received by October 31, 2025. NOTE: You must submit your claim and proof of purchase by October 31, 2025. Each claim must be accompanied by proof of purchase. Failure to attach will result in claim rejection.

    Program Overview

    Get cash back¹ when you upgrade and purchase, lease, or contractually place a qualifying new HP PageWide XL product between July 1, 2025 and September 30, 2025. Rebate values are determined by the new printer purchased or leased. See the chart on the next page for rebate and Trade-in Product details.

    To arrange for the recycling of the Trade-in printer, visit https://bit.ly/Planet-Partners-CA or discuss recycling options with your HP Canada Authorized Reseller.

  3. Which HP PageWide XL printers are eligible, and what are the cash back amounts?

    Purchase/lease one of these eligible new printers between July 1, 2025 and September 30, 2025. See the chart.

    Eligible new HP PageWide XL Printers: Eligible cash back amount:
    HP PageWide XL Printer Promotions Inkjet / LED
    HP PageWide XL Pro 10000 40-inch Printer (4VW21A) $1,300 / $1,550
    HP PageWide XL Pro 8200 40-inch Multifunction Printer (4VW20A/4VW20F) $1,300 / $1,550
    HP PageWide XL Pro 5200 40-inch Multifunction Printer (4VW19A / 4VW19F) $1,300/$1,550

Eligible trade-in products based on Inkjet Technology:

Eligible trade-in products based on LED Technology:

4. How do I get my cash back' allowance?

To get your cash back amount', follow these steps:

IMPORTANT: Each claim must be accompanied by proof of purchase. Failure to attach will result in claim rejection.

The proof of purchase must contain the following information:

  1. Name and address of the end-user customer.
  2. Name and address of the HP Reseller, in accordance with the statement on the letterhead; and,
  3. Model, SKU, serial number, and the purchase price of the HP Product.
  4. Make, model, and serial number of Traded-in Product.
  5. If the Rebate is being passed on to end-user customer upfront by HP Reseller, end-user customer invoice must show a line-item detailing Cash In & Trade Up rebate amount being deducted from printer price to arrive at net printer price.
  6. If further review is necessary, HP reserves the right to request the distributor invoice to ensure that the order was placed on behalf of the end-user customer within the promotional purchase period.
  7. If the serial number(s) of your eligible new HP Product(s) is not listed on your proof of purchase(s), please write the serialnumber(s) of your eligible HP Product(s) on the document prior to submitting it.

You must supply the serial number and make/model of the Eligible Trade-in Product and Purchased Product during this claiming step as part of the proof of purchase.

Keep a copy of your entire claim for your records.

Important note: Last day to submit a claim and proof of purchase is October 31, 2025. Each claim must be accompanied by proof of purchase. Failure to attach will result in claim rejection.

Cash back: Please allow eight (8) weeks from claim completion email for receipt of your cash back payment. For questions regarding the status of your submission, please email hprebatesupport@email-360insights.com.

5. What is the final submission date for my claim?

All claims must be received by October 31, 2025. Any claims received after this date will be rejected. Each claim must be accompanied by proof of purchase. Failure to attach will result in claim rejection.

6. What is the final submission date for proof of purchase?

Claims and proof of purchase must be received by October 31, 2025. You must upload your proof of purchase at the time of claim submittal.

7. What are the requirements of the Trade-in Product?

8. How easy is it to fill out the claim form?

It is easy and takes up to five minutes. ⏱️

9. Where can I find the serial number for my purchase/leased printer(s)

The serial number can be found on the box the printer came in, next to the UPC symbol ?, or you can find it on the printer itself.

10. What if one of my Eligible Trade-in Product(s) is damaged? Do I still get a cash back amount?

No. ❌

11. Do I have to handle the trade-in process myself, or can my reseller assist me?

By all means, your reseller can assist you. ?

12. Can I combine HP Cash In & Trade Up July-September 2025 promotion with another offer?

This offer may only be combined with the HP Instant Rebates promotion and may not be combined with HP discount offers such as big deal pricing, volume discounts, letter of intent offers, and trade show specials. The Program is not valid if the HP Products are rented or leased to a third party, including but not limited to Facilities Managed placement arrangements.

13. Can I purchase/lease multiple products?

Certainly, this is a one-for-one trade only. There is no limit to the number of purchases/leases and Trade-ins. ?

14. Are there any other limitations?

Please see the HP Cash In & Trade Up July-September 2025 Terms PDF for a list of all promotion details and limitations. ?

15. If I have questions about the HP Cash In & Trade Up July-September 2025 promotion, my claim, or my cashback, who do I contact?

Please contact customer service via email at hprebatesupport@email-360insights.com.

16. Where can I find a local reseller to purchase/lease my eligible new HP PageWide XL printer(s)?

To find a local HP Canada Authorized Reseller, please visit the contact us page or call 1-866-828-3649.

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