NISSAN

Technical Bulletin

SERVICE BULLETIN

Classification: RA20-004A

Reference: NTB20-095A

Date: July 19, 2021

2021 ROGUE; AWD COUPLER SERVICE INFORMATION

This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

APPLIED VEHICLE:

2021 Rogue (T33)

APPLIED SYSTEM:

AWD

SERVICE INFORMATION

The AWD coupler on the APPLIED VEHICLE listed above is available as a separate service part.

When replacement of the AWD coupler is required, DO NOT follow the ESM procedure. Instead, follow the procedure outlined in this service bulletin.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

SERVICE PROCEDURE

Save ECU Data

Perform the following before starting the procedure to prevent damage to the control unit.

  • Connect the AC Adapter to the CONSULT PC.
  • Connect the CONSULT PC to the internet (Wi-Fi or cable).
  • Ensure ASIST on the CONSULT PC has been synchronized (updated) to the current date and all C-III plus software updates (if any) have been installed.
  • Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC during reprogramming, the reprogramming may be interrupted.
  • Turn OFF all vehicle electrical loads.
  • Connect a battery maintainer or smart charger, set to reflash mode or a similar setting, to ensure the battery voltage stays between 12.0 V and 15.5 V.

1. Open C-III plus and select Re/programming, Configuration.

The CONSULT-III plus software main screen is displayed, showing various diagnostic menus. The 'Re/programming, Configuration' option is highlighted.

2. Use the arrows (if needed) to view and read all precautions.

The CONSULT-III plus software displays a 'Precaution' screen. A yellow warning triangle ⚠️ is visible. Instructions advise reviewing precautions and checking the 'Confirmed instructions' box.

3. Select Confirmed instructions. ✔️

4. Select Next. →

The 'Precaution' screen with the 'Confirmed instructions' checkbox selected and the 'Next' button highlighted.

5. Select the correct vehicle information.

6. Select OK.

The 'Vehicle Selection' screen in CONSULT-III plus shows multiple vehicle models. 'ROGUE' is selected, and the 'OK' button is highlighted.

7. Verify the correct VIN is populated.

8. Select Confirm.

The 'Confirm Vehicle' screen in CONSULT-III plus displays the selected vehicle details (Vehicle Name: ROGUE, Model Year: 2021MY). The 'Confirm' button is highlighted.

9. Select Confirm.

The 'Vehicle Confirmation' screen prompts for VIN input. The VIN field is populated with 'XXXXXXXXXXXXXXXXXXXXXXX', and the 'Confirm' button is highlighted.

10. Select ALL MODE AWD/4WD.

The 'System Selection' screen in CONSULT-III plus lists various vehicle systems. 'ALL MODE AWD/4WD' is highlighted.

11. Select Before ECU Replacement.

12. Select Save.

The 'Operation Selection' screen in CONSULT-III plus shows options for 'Reprogramming' and 'Replacement OF ECU'. 'Before ECU Replacement' is highlighted.

The 'Save ECU Data' screen in CONSULT-III plus displays fields for File Label, Operation, System, Part Number, Vehicle, VIN, and Date. The 'Save' button is highlighted.

13. Select Next. →

The 'Save ECU Data' screen shows the saved data details. The 'Next' button is highlighted.

14. If the screen in Figure 11 displays, select Home. If the screen in Figure 11 does not display, skip to step 15.

The 'Print Result/Operation Complete' screen in CONSULT-III plus shows a summary. The 'Home' button is highlighted.

15. Close C-III plus.

16. Turn the ignition OFF.

  • It may be necessary to hold the start button in for several seconds for the ignition to turn OFF.

17. Disconnect the battery maintainer or smart charger.

Replace AWD Coupler

18. Raise and support the vehicle.

WARNING: To prevent serious burns, avoid contact with hot metal parts. Perform the operation after the exhaust system has fully cooled down because the system will be hot just after the engine stops.

19. Remove the propeller shaft rear flange fasteners, and tie the propeller shaft aside with a suitable strap.

An image shows the rear of the vehicle with the propeller shaft.

20. Disconnect the AWD coupler electrical connector.

  • The gray lock tab must be pulled outward before the connector will disconnect.

A close-up image of the AWD coupler electrical connector, with the gray lock tab indicated.

21. Place a drain pan under the rear coupler.

22. Remove the four (4) AWD coupler bolts.

Fluid may start to drain from between the AWD coupler and the differential.

An image shows the AWD coupler with four bolts highlighted by green arrows.

An image shows the AWD coupler attached to the differential.

23. Remove the AWD coupler from the differential. If necessary, there are three (3) tool pry points where light pressure can be applied to remove the AWD coupler from the differential.

  • Figure 16 shows two (2) of the three (3) tool pry points.
  • The third tool pry point is located near the passenger side upper AWD coupler bolt (not shown).

An image shows the AWD coupler being removed from the differential, with two pry points labeled.

24. With the AWD coupler removed, locate the blue reference mark on the differential pinion shaft. If necessary, rotate one of the rear wheels until the blue reference mark is aligned with the driver side coupler lower bolt hole, as shown in Figure 17.

A close-up of the differential pinion shaft, showing the blue reference mark and the driver side coupler lower bolt hole.

25. On the new AWD coupler, locate the black reference mark and align it with the driver side coupler lower bolt hole, as shown in Figure 18.

A close-up of the new AWD coupler, showing the black reference mark and the driver side coupler lower bolt hole.

26. Install the new AWD coupler.

  • Keep the black reference mark aligned with the driver side coupler lower bolt hole, as close as possible, while installing the new AWD coupler.
  • It may be necessary to slightly rotate the AWD coupler flange during installation, to align the splines.
  • Ensure the coupler seats fully with the differential housing before installing the coupler bolts.
  • Do NOT use excessive force to seat the coupler to the differential housing.
  • Torque the four (4) AWD coupler bolts in a diagonal pattern to 30 Nm (3.06 kg-m, 22 ft-lb).

An image shows the new AWD coupler being installed.

27. Remove the strap from the propeller shaft.

28. Align the outer edges of the mating surface of the propeller shaft flange with the mating surface of the AWD coupler flange.

  • The mating surface flanges should be completely flush with one another.
  • If the mating surface flanges are not completely flush with one another, rotate the position of the propeller shaft 90 degrees and recheck.
  • Install new propeller shaft rear flange bolts and nuts.
  • Torque the propeller shaft rear flange bolts/nuts in a diagonal pattern to 50 Nm (5.10 kg-m, 37 ft-lb).

An image shows the propeller shaft flange being aligned with the AWD coupler flange.

29. Reconnect the AWD coupler electrical connector.

  • Engage the AWD coupler electrical connector gray lock tab by pushing inward.

An image shows the AWD coupler electrical connector being reconnected.

A close-up of the AWD coupler electrical connector, showing the gray lock tab being engaged.

30. Remove the AWD coupler filler plug using a 10 mm hex socket.

An image shows the AWD coupler filler plug being removed.

31. Fill the AWD coupler.

  • Only use a dedicated fluid pump that has not been used for other types of fluids.
  • See PARTS INFORMATION for coupling fluid information.
  • Fill the AWD coupler until fluid starts to come out of the filler hole.
  • Temporarily reinstall the filler plug using the original sealing washer.
  • Torque the filler plug to 35 N•m (3.57 kg-m, 26 ft-lb).

An image shows fluid being pumped into the AWD coupler.

32. Lower the vehicle.

Write ROM Data To New AWD Coupler

33. Turn the ignition ON.

34. Select Re/programming, Configuration.

The CONSULT-III plus software main screen is displayed. The 'Re/programming, Configuration' option is highlighted.

35. Use the arrows (if needed) to view and read all precautions.

The 'Precaution' screen in CONSULT-III plus is displayed, showing operating suggestions and cautions. The 'Confirmed instructions' checkbox is visible.

36. Select Confirmed instructions. ✔️

37. Select Next. →

The 'Precaution' screen with the 'Confirmed instructions' checkbox selected and the 'Next' button highlighted.

38. Select the correct vehicle information.

39. Select OK.

The 'Vehicle Selection' screen shows 'ROGUE' selected. The 'OK' button is highlighted.

40. Verify the correct VIN is populated.

41. Select Confirm.

The 'Confirm Vehicle' screen shows vehicle details. The 'Confirm' button is highlighted.

42. Select Confirm.

The 'Vehicle Confirmation' screen prompts for VIN input. The 'Confirm' button is highlighted.

43. Confirm System is ALL MODE AWD/4WD, and then select Confirm.

The 'Operation Log Selection' screen shows saved data details. 'ALL MODE AWD/4WD' is listed under System. The 'Confirm' button is highlighted.

44. Select Yes.

A confirmation dialog asks "Selected operation log data is adopted. Is this OK?". The 'Yes' button is highlighted.

45. Use the arrows (if needed) to view and read all precautions.

The 'Precaution' screen in CONSULT-III plus is displayed. The 'Confirmed instructions' checkbox is visible.

46. Select Confirmed instructions. ✔️

47. Select Next. →

The 'Precaution' screen with the 'Confirmed instructions' checkbox selected and the 'Next' button highlighted.

48. Review the data on the screen, and then select Next.

The 'Select Program Data' screen shows details like Part Number, Vehicle, VIN, System. The 'Next' button is highlighted.

49. Follow the on-screen instructions, and then select Next.

The 'Confirm Vehicle Condition' screen shows instructions about battery voltage and connecting a charger. The 'Next' button is highlighted.

50. Confirm the battery voltage is within acceptable limits, and then select Start.

The 'Confirm Vehicle Condition' screen shows 'BATTERY VOLTAGE' as 12.2V (OK). The 'Start' button is highlighted.

51. Select your user group from the drop down menu, and then select OK.

The 'User Authentication' screen shows 'NISSAN MOTOR CORPORATION' and a dropdown for user group. 'USA/CANADA Dealers' is selected, and the 'OK' button is highlighted.

52. Enter your Username and Password, and then select Submit.

The 'User Authentication' screen prompts for Username and Password. The 'Submit' button is highlighted.

53. Allow Transfer Data to complete.

The 'Transfer Data' screen shows progress bars for 'Transfer CONSULT to VI' and 'VI to ECU'.

54. Once the update completes, select Next. →

The 'Confirm Result' screen indicates reprogramming is complete. The 'Next' button is highlighted.

55. Erase all DTCs. Follow the on-screen instructions as shown in Figure 64 and Figure 65.

The 'Erase All DTCs' screen instructs to turn the ignition switch to the OFF position.

Select Next. →

The 'Erase All DTCs' screen instructs to turn the ignition switch to the ON position. The 'Next' button is highlighted.

56. Select Confirm.

The 'Print Result/Operation Complete' screen shows task completion. The 'Confirm' button is highlighted.

57. If the screen in Figure 67 displays, select Home. If the screen in Figure 67 does not display, skip to step 58.

The 'Print Result/Operation Complete' screen shows task completion. The 'Home' button is highlighted.

58. Select Re/programming, Configuration.

The CONSULT-III plus software main screen is displayed. The 'Re/programming, Configuration' option is highlighted.

59. Use the arrows (if needed) to view and read all precautions.

The 'Precaution' screen in CONSULT-III plus is displayed. The 'Confirmed instructions' checkbox is visible.

60. Select Confirmed instructions. ✔️

61. Select Next. →

The 'Precaution' screen with the 'Confirmed instructions' checkbox selected and the 'Next' button highlighted.

62. Select the correct vehicle information.

63. Select OK.

The 'Vehicle Selection' screen shows 'ROGUE' selected. The 'OK' button is highlighted.

64. Verify the correct VIN is populated.

65. Select Confirm.

The 'Confirm Vehicle' screen shows vehicle details. The 'Confirm' button is highlighted.

66. Select Confirm.

The 'Vehicle Confirmation' screen prompts for VIN input. The 'Confirm' button is highlighted.

67. Select ALL MODE AWD/4WD.

The 'System Selection' screen lists vehicle systems. 'ALL MODE AWD/4WD' is highlighted.

68. Select After ECU Replacement.

The 'Operation Selection' screen shows options for 'Reprogramming' and 'Replacement OF ECU'. 'After ECU Replacement' is highlighted.

69. Read the precautions.

The 'Precaution (Blank ECU)' screen displays warnings and instructions. The 'Next' button is highlighted.

70. Select Manual selection.

The 'Confirmation of Replace ECU' screen shows options 'EPC linked' and 'Manual selection'. 'Manual selection' is highlighted.

71. Use the arrows (if needed) to view and read all precautions.

The 'Precaution' screen in CONSULT-III plus is displayed. The 'Confirmed instructions' checkbox is visible.

72. Select Confirmed instructions. ✔️

73. Select Next. →

The 'Precaution' screen with the 'Confirmed instructions' checkbox selected and the 'Next' button highlighted.

74. Under ROM Data ID, select 416596RR0D.

75. Select Next. →

The 'Select Program Data' screen shows ROM Data IDs. '416596RR0D' is highlighted. The 'Next' button is highlighted.

76. Review the data on the screen, and then select Next. →

The 'Select Program Data' screen shows details like Part Number, Vehicle, VIN, System. The 'Next' button is highlighted.

77. Follow the on-screen instructions, and then select Next. →

The 'Confirm Vehicle Condition' screen shows instructions about battery voltage and connecting a charger. The 'Next' button is highlighted.

78. Confirm the battery voltage is within acceptable limits, and then select Start.

The 'Confirm Vehicle Condition' screen shows 'BATTERY VOLTAGE' as 12.2V (OK). The 'Start' button is highlighted.

79. Allow Transfer Data to complete.

The 'Transfer Data' screen shows progress bars.

80. Once the update completes, select Next. →

The 'Confirm Result' screen indicates reprogramming is complete. The 'Next' button is highlighted.

81. Erase all DTCs. Follow the on-screen instructions as shown in Figure 64 and Figure 65.

Select Next. →

The 'Erase All DTCs' screen instructs to turn the ignition switch to the OFF position.

The 'Erase All DTCs' screen instructs to turn the ignition switch to the ON position. The 'Next' button is highlighted.

82. Select Confirm.

The 'Print Result/Operation Complete' screen shows task completion. The 'Confirm' button is highlighted.

83. If the screen in Figure 67 displays, select Home. If the screen in Figure 67 does not display, skip to step 84 on page 36.

The 'Print Result/Operation Complete' screen shows task completion. The 'Home' button is highlighted.

Bleed Air & Initialize Oil Deterioration Level

84. Select Diagnosis (One System).

The CONSULT-III plus software main screen is displayed. The 'Diagnosis (One System)' option is highlighted.

85. Select ALL MODE AWD/4WD.

The 'System Selection' screen lists vehicle systems. 'ALL MODE AWD/4WD' is highlighted.

86. Select Work support.

  • Ensure Can Gateway (CGW Information) is green.

The 'Work support' screen in CONSULT-III plus is displayed. 'Work support' is highlighted.

87. Select BLEED AIR & INITIALIZE OIL DETERIORATION LEVEL.

88. Select Start.

The 'Work support' screen shows 'BLEED AIR & INITIALIZE OIL DETERIORATION LEVEL' as the test item. The 'Start' button is highlighted.

89. Start the engine, and then select Start.

The 'Work support' screen shows conditions for starting the procedure (Engine: Running, Battery voltage: 13 V or more). The 'Start' button is highlighted.

90. Allow BLEED AIR & INITIALIZE OIL DETERIORATION LEVEL to complete.

The 'Work support' screen shows the procedure is in progress.

91. Select End.

The 'Work support' screen indicates completion. The 'End' button is highlighted.

92. Close C-III plus.

93. Turn the ignition OFF.

  • It may be necessary to hold the start button in for several seconds for the ignition to turn OFF.

94. Disconnect the battery maintainer or smart charger.

Recheck AWD Coupler Fluid Level

WARNING: To prevent serious burns, avoid contact with hot metal parts. Perform the operation after the exhaust system has fully cooled down because the system will be hot just after the engine stops.

95. Raise and support the vehicle.

96. Place a drain pan under the AWD coupler filler hole.

97. Remove the AWD coupler filler plug using a 10 mm hex socket.

An image shows the AWD coupler filler plug being removed.

98. Fill the AWD coupler with fluid.

  • Only use a dedicated fluid pump that has not been used for other types of fluids.
  • See PARTS INFORMATION for coupling fluid information.
  • Fill the AWD coupler until fluid starts to come out of the filler hole.
  • Reinstall the filler plug using a new sealing washer.
  • Torque the filler plug to 35 N•m (3.57 kg-m, 26 ft-lb).

An image shows fluid being pumped into the AWD coupler.

99. Lower the vehicle.

100. Test drive the vehicle including a figure eight to evaluate for any noise and/or vibration concerns.

  • If any noise and/or vibration concerns exist during the figure eight test drive, follow the All Wheel Drive Coupler Clutch Break-In Procedure in NTB20-081.

PARTS INFORMATION

DESCRIPTION PART NUMBER QUANTITY
COUPLING ASSEMBLY-ELECTRICAL (AWD Coupler) 38760-6RE0A 1
GASKET-PLUG (Filler Plug Sealing Washer) 11026-4N200 1
COUPLING FLUID (1) 999MP-LSCTRF (2)
BOLT-FLX PROP (3) (Propeller Shaft Rear Flange Bolts) 37120-JD01A 4
NUT-FIX PROP SFT (3) (Propeller Shaft Rear Flange Nuts) 37171-7S00A 4

(1) Order this item through the Nissan Maintenance Advantage program: Phone 877-NIS-NMA1 (877-647-6621). Website order via link on the dealer portal; www.NNAnet.com and click on the “Maintenance Advantage-Tire/Battery/Chemical” link.

(2) As needed.

(3) These are single use parts.

CLAIMS INFORMATION

Submit a Primary Part (PP) type line claim using the following claims coding:

DESCRIPTION PFP OP CODE SYM DIA FRT
Replace Electronic Control Coupling and Reprogram ECU (1) LX11AA ZE 32 1.7

(1) Reference the electronic parts catalog and use the Electric Coupling Assembly (38760-*****) as the Primary Failed Part (PFP).

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
December 22, 2020 NTB20-095 Original bulletin published
July 19, 2021 NTB20-095A PARTS INFORMATION revised

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MC-10200016-0001 Acrobat Distiller 21.0 (Windows) Wyatt, Jeff

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