Revision History
| Reference | Date | Author | Modification |
|---|---|---|---|
| 1.0 | 24th Jun, 2023 | RD Integration and Support | Initial Document |
Purpose of Document
To provide pre-requisites to run L1 biometric device on Android Device.
Pre-Requisites for Running RD Service
Prerequisite for S/W
Android Smart phone having OS version 7 and above.
Prerequisites for H/W
MSO 1300 E3 RD Sensor
Installation Procedure
User can install Idemia L1 RD Service in two ways:
1. If user has the APK of RD Service
- Copy Idemia L1 RD Service apk in phone storage.
- Go to phone settings > Security > Unknown sources > check to allow permission for APK installation.
- Click on the APK at the defined path and install it by clicking on the Install button.
Screenshot: Android device displaying an installation prompt for 'Idemia L1 RD Service' asking for permission to install, with 'Cancel' and 'Install' buttons.
1.4. After successful installation of APK, the following screen will be displayed. Click on the Open button to launch the APK.
Screenshot: Android device showing 'Idemia L1 RD Service' with a success message 'App installed.' and 'Done' and 'Open' buttons.
1.5. Click on Allow to grant necessary permissions to the APK.
Screenshot: Android device showing permission requests for 'Idemia L1 RD Service' to access photos/media/files and to make/manage phone calls, each with 'Deny' and 'Allow' buttons.
1.6. After successful APK installation, RD service will launch and display the following screen on the mobile screen.
Screenshot: 'Idemia L1 RD Service' app launched, displaying 'FIRMWARE UPDATE' and the IDEMIA logo.
Note: RD service will not work if the mobile device is rooted/modified.
2. Through Play Store URL
2.1. https://play.google.com/store/apps/details?id=com.idemia.l1rdservice
As of now, the APK is not available on the Google Play Store. IDEMIA will notify once it is deployed.
Location of the Installed RD Service on Android Device
After successful installation of the RD Service APK, users can verify the installation by checking for the RD Service in the Apps listing.
Screenshot: Android device's app list showing 'Idemia L1 RD Service' among other applications. Text indicates the app will be accessible via an icon in the list/launcher.
Getting Device Ready to Use
The Automatic Registration process starts when the user plugs the L1 Biometric device into the mobile phone.
- Connect the L1 Biometric (MSO 1300 E3 RD) device to the mobile phone.
- After the biometric device is connected to the mobile phone, select "Idemia L1 RD Service" from the prompt given to the user.
Screenshot: Android device showing a prompt to 'Choose an app for the USB device', listing 'Idemia L1 RD Service' and 'Morpho SCL RDService'.
Note: The prompt will only appear if L0 RD service is also installed on the mobile phone.
3. After selecting the appropriate RD service, the device will start the process to get ready. The following screen will appear once the device is ready for biometric capture.
Screenshot: 'Idemia L1 RD Service' app displaying 'FIRMWARE UPDATE' and a message 'Your device is ready to use!!' with the IDEMIA logo.
FAQ's
1. What are the components involved in Register Device Solution by IDEMIA?
The solution involves three core components:
- RD service: Register Device Service
- MC: Management Client
- MS: Management Server: This is the core of the RD Service Server Solution, a central web service that facilitates registration/deregistration of devices as per UIDAI 2.0 specification.
2. What does RD service do?
This core service closely deals with hardware and captures the biometrics information from the Biometric Device.
3. What does MC do?
Acts as an interface between RD service and Management Server.
4. What does MS do?
This is the heart of RD Service Server Solution. The central web service that facilitates registration/deregistration of devices as per UIDAI 2.0 specification.
5. Which Android Versions are supported for RD?
Android version 7 and above.
6. Is Internet connectivity required for RD solution to work?
Yes. RD solution needs internet access. The RD Service connects to the Management server over the internet for functions such as device registration, certificate issuance, and status checks. If the RD service cannot communicate with the Management Server, it will fail the biometric capture and/or authentication.
7. Does the device need to be whitelisted/any mechanism for whitelisting the device involved?
Yes. Before the device can communicate with MS, it needs to be whitelisted on MS. The device's Desktop S/N and P/N need to be stored in the MS database.
8. What functionality is handled by the Device Provider and what is handled by UIDAI?
The Device Provider handles the functionality of registering a biometric device and issuing a device certificate. The RD Service also provides the core functionality of biometric capture. The UIDAI server, on the other hand, provides the functionality of authenticating the biometric data captured by the RD service against its own database – via the AUA/ASA eco system.
9. Do I need to whitelist any URL?
Yes. Consult your IT team to whitelist the following URL if requests are going through a bank proxy server: prod.rdms.co.in
10. How can I get the biometric device serial number?
The biometric device serial number can be checked by clicking on the button available at the upper right corner of the APK. Ensure the biometric device is connected to the mobile phone when trying to get the device detail.
Screenshot: 'Idemia L1 RD Service' app displaying 'FIRMWARE UPDATE' with an information icon (i) in the top right corner.
11. Where can I get support for RD service in case of any issue?
For any problems using RD Service, please send an email to support@rdserviceonline.com on weekdays between 9:00 AM – 6:00 PM IST (except holidays).
12. Can IDEMIA biometric device be used with a type C connector Android device?
Yes. Since IDEMIA biometric devices are available in micro USB and standard USB models, users will need to use a micro USB/USB to Type-C converter for connecting the biometric device with an Android Device.
Common Errors
Error 9999 Failed: Please try again
Possible Causes: Device is unable to connect to Management Server.
Possible Solutions:
- Check the device's internet connection.
- Check whether the URL
prod.rdms.co.inORpreprod.rdms.co.inis whitelisted on the network.
Error 9998 Failed: Please try again
Possible Causes: Device is unable to build the request.
Possible Solutions:
- Unplug the device and reconnect it, then try again.
Error 7: Connected Fingerprint device not whitelisted.
Screenshot: 'Idemia L1 RD Service' app showing a 'Connectivity' error dialog: 'Device not whitelisted. Please whitelist before next attempt to avoid blacklisting.' with 'CANCEL' and 'OK' buttons.
Possible Causes:
- Device is not whitelisted at the MS server.
Possible Solutions:
- Contact the Helpdesk team at support@rdserviceonline.com or call 0806 936 8000 for device whitelisting requests.
- Re-connect the biometric device to the mobile phone after whitelisting is done at the Management Server.
Error 505: Device Firmware Version is missing At Management Server
Screenshot: 'Idemia L1 RD Service' app showing a 'Device Status' error dialog: '505: Please remove your Fingerprint sensor and plug it again.' with 'CANCEL' and 'OK' buttons.
Possible Causes:
- Device firmware version is missing at the management server.
Possible Solutions:
- Contact the Helpdesk team at support@rdserviceonline.com or call 0806 936 8000 for firmware availability issues.
- Re-connect the biometric device to the mobile phone once the firmware is added at the Management Server.
Error 507: Management Client Version is missing At Management Server
Screenshot: 'Idemia L1 RD Service' app showing a 'Device Status' error dialog: '507: Please remove your Fingerprint sensor and plug it again.' with 'CANCEL' and 'OK' buttons.
Possible Causes:
- Management client version is missing at the management server.
Possible Solutions:
- Contact the Helpdesk team at support@rdserviceonline.com or call 0806 936 8000 for management client availability issues.
- Re-connect the biometric device to the mobile phone once the management client is added at the Management Server.
Error 504: RD Service Version is missing At Management Server
Screenshot: 'Idemia L1 RD Service' app showing a 'Device Status' error dialog: '504: Please remove your Fingerprint sensor and plug it again.' with 'CANCEL' and 'OK' buttons.
Possible Causes:
- RD service version is missing at the management server.
Possible Solutions:
- Contact the Helpdesk team at support@rdserviceonline.com or call 0806 936 8000 for firmware availability issues.
- Re-connect the biometric device to the mobile phone once RD is added at the Management Server.
