Wolfang GA100 Action Camera Q&A and Support

Q1: Why does the micro SD card give an error message and not work when I insert it into the camera?

A: When using the camera for the first time, be sure to format the microSD card using the formatting function that came with the camera. Also, note that the GA100 camera is compatible with Class 10 U1 and above MicroSD cards with capacities of 16GB-64GB. If you are still unsure how to format your card, please contact us via the email address on the bottom left and we will advise you on how to do so.

Q2: Is the camera waterproof?

A: The camera itself is not waterproof and you must fit the camera with a waterproof case in the package for underwater use.

Q3: Where can I buy more batteries for my camera?

A: You can search for this ASIN "B09KZK1494" to access the link to buy more batteries.

Q4: Which APP do I need to download to connect the camera to my phone?

A: You can download the Live DV app from the Google Store or Apple Store to connect to our cameras via WiFi. Here are the steps to connect:

Press the "A" key to turn on the WiFi function. The camera will display: SSID: Live DV-332b, Password: 12345678
Turn off your phone's 4G data, then turn on the WiFi.
Find the camera's WiFi through your phone and enter the password to connect.
Open the app and you will see "Connect Camera". Press it and it will be connected.

Once connected, the camera screen will turn off and you can only control the camera from your phone. When you are done, press the "A" button again to turn off the WiFi function.

Q5: Is the remote control waterproof and can it be used underwater?

A: The remote control is not waterproof and cannot be used underwater. If the remote control accidentally gets water on it during use, please dry it as soon as possible.

Q6: The package received is not new or certain accessories are missing.

A: We can only sell new items. If there is any problem with the package, please feel free to contact us with a photo showing the problem. Our after-sales team will solve it immediately. If any accessories are missing, please contact us for replacement.

Q7: A certain accessory is broken or not compatible.

A: We offer lifetime accessories. You can contact us to get a new one at any time. If it is not compatible, please let us know. We will not only solve it for you, but also improve it.

✉ After-Sales Email: support@wolfang.co

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Wolfang GA100 Q&A