Warranty Information

GANIBAY Portable Garment Steamer

The warranty offers specific legal rights, and users may have other rights that vary from state to state.

For additional instructions or questions regarding the warranty coverage, please contact GANIBAY Consumer Services via email. It is recommended to include a screenshot of the order or a product image with the email.

One-year Standard Warranty and One-year Extended Warranty

GANIBAY guarantees that within one year of purchase, if there is a quality problem with the product itself, the company will be responsible for free maintenance. An additional one-year warranty is available by contacting GANIBAY.

This warranty does not cover product accessories such as the fabric brush, folding hanger, or measuring cup. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User Manual is not covered.

Customer Service

Important: Please do not return the product to Amazon if there is a quality issue. Instead, please contact the seller first. GANIBAY will provide a refund and exchange for a free unit for product quality problems.

For any other issues with the steamer, please contact GANIBAY Consumer Services.

Support Phone Number: +1 (808) 518-2233

Work Time: Mon-Fri 8:00am-5:00pm PST

Email: info@ganibay.com

Youtube Video Guide

To access video guides:

1. Direct search URL: https://www.youtube.com/@US-GANIBAY
2. Search for "US-GANIBAY Steamer" on the YouTube website.
3. Scan the provided QR code to enter the "US-GANIBAY" website.