AGPTEK Call Center Headset Special Wire
User Guide and Instructions
Product Overview
The AGPTEK Call Center Headset Special Wire is designed for high-definition digital voice communication, offering clear sound and comfort for extended use.
Description of Headset: This is an over-the-ear headset with a flexible boom microphone positioned near the user's mouth. It connects via a special wire and adapter to telephones.
Key Features (Functions)
- High-definition digital voice communication.
- Excellent squelch for realistic face-to-face communication effect.
- Ergonomic design for all-day comfort.
- Automatic hot-plug support (no driver installation needed).
- External volume control with up to 25-level electronic adjustment.
- External intelligent mute button with a mute indicator function.
User Instructions
1. How to Plug In
- Plug the headset's adapter into the phone's RJ9 port.
- Connect the headset to the adapter.
2. Switch to Adjust Adapter
Locate the line sequence switch (numbered 1-8) on the adapter. Cycle through the switches to find a channel that provides clear communication between the caller and receiver.
3. Headset Speaker Volume Knob
Adjust the headset volume using the knob on the headset adapter and the volume controls on the telephone.
4. Microphone Mute Button
Press the Mute Button during a call to disable the microphone's communication functionality. Press it again to resume function. [Mute Button]
Headset Usage and Adjustment
5. Headset Headlines (Headband Adjustment)
The headband can be adjusted to suit the user's head size for a comfortable fit.Description of Adjustment: The headset features an adjustable headband designed to fit all sizes.
Adjustable Arm
The microphone arm is flexible and can be rotated 330° for optimal voice pickup positioning.Description of Arm: The microphone arm is flexible and rotatable for best voice pickup.
Compatibility
Compatible with the following Phones:
AGPTEK
Cisco 7902, 7905, 7905G, 7906G, 7910, 7910+SW 7911, 7912 IP Phones
Panasonic KX-T Series
KX-T2260, KX-T2310, KX-T2315, KX-T2365, KX-T2368, KX-T7220, KX-T7230, KX-T7330, KX-T7433, KX-T7625, KX-T7630, KX-T7633, KX-T7636, KX-T7665, KX-T7720, KX-T7730, KX-T7740 and KX-T7750
Avaya
1608, 1616, 9620, 9630, 9640, 9640G and 9650 IP Phones
Yealink
SIP-T19P T20P, T21P, T22P, T26P, T28P, T32G, T41P, T38G, T42G, T46G, T48G
AltiGen
IP805
CortelcoFanvil
C58, C58P C62, C66
Grandstream
GXP14XX, GXP1400 GXP1405 GXP1450 GXP2124, GXP2120, GXP2140 GXP2140 GXP2160 GXP2110, GXP2100, GXP2020, GXP2010, GXP1200, GXP280, GXP285, GXV3005, GXV3006, GXV3240 GXV3275 IP Phones
Huawei
ET325, ET525
Snom
300, 320,360,370,710, 720, 760, 820, 821, 870
Not Recommended / Notes
Cisco phones CP-9971 and CP-8961, AT&T model TL86109 phone.Note: This headset is compatible with all professional call-center phones. It may not be compatible with some cordless phones. Ensure you check the phone's port number before ordering.
Troubleshooting & Support
Question 1: Why is there a static noise or disturbance during use?
Answer: Adjust the line sequence switch (1-8) on the adapter until clear noise cancellation is achieved. Also, adjust the microphone to the desired position for quality voice pickup.
Question 2: The headset is too small and won't fit comfortably.
Answer: Adjust the headset by extending the adjustable iron arm.
Warranty and Contact
All AGPTEK Call Center Headset Products come with a lifetime warranty. For any issues or questions, contact AGPTEK at www.AGPTEK.com.
AGPTEK Contact Information:USA Tel: 718 513 1616Address: 7708 18th Ave, Brooklyn, NY 11214, USAEmail: cs@agptek.com
For helpful video guides, visit www.agptek.com and click "Support" -> "Helpful Video".
Thank You
Thank you for purchasing an AGPTEK product. We value you as a customer. For further queries and suggestions, please email customer service at cs@agptek.com.
