IKEA Kitchen Disassembly and Removal Service Regulations

1. Definitions

IKEA: IKEA Retail Sp. z o.o., located at Szwedzki 3, Raszyn 05-090, Poland. Registered in the entrepreneurs' register by the District Court for the Capital City of Warsaw, XIV Commercial Division of the National Court Register under KRS number: 0000091681, NIP: 5270103385, REGON: 010577890. Share capital: 20,000,000 PLN. Phone number: 22 275 00 00.

Client: An individual with full legal capacity, a legal entity, or an organizational unit without legal personality that has legal capacity, who orders the service from IKEA. If the Client is not an individual, they are represented by a person authorized to represent the Client under applicable law.

Contractor: IKEA employees or IKEA subcontractors providing the Disassembly and Removal Service for the Client.

Transport Company: An external company used by IKEA to provide delivery and/or collection services for the Client.

RCMP (Remote Client Meeting Point): Formerly Domolinia IKEA, a remote meeting point with clients.

CS (Customer Service): The Customer Service Department.

Disassembly and Removal Service: The service referred to in point 3 of these regulations.

2. General Provisions

IKEA provides the Services described in these regulations within the territory of the Republic of Poland, specifically within the area of the IKEA Janki store. Postal codes of locations where the service is provided are listed in Annex 1 of these Regulations.

Clients can order the Service directly at the IKEA store, Janki 05-090 Raszyn, Szwedzki 1.

Terms for ordering services remotely via phone or chat with RCMP, or through the website www.ikea.pl, are specified in the regulations for remote service ordering.

Clients who have purchased and paid for the Disassembly and Removal Service can use the Service.

IKEA provides the Service based on an order placed by the Client as specified in these Regulations. The confirmed IKEA order (in electronic or paper form) includes essential information about the order, such as the description of the ordered Services, price, service execution address (if applicable), and execution date.

The Client placing an order is obliged to provide true and complete contact details and to inform IKEA of any changes to the provided information. Providing incorrect data may cause delays or even prevent IKEA from performing the Service, for which IKEA is not responsible.

Service prices are set by IKEA based on the currently applicable price list available in IKEA stores and on www.ikea.pl. Prices include VAT. The final price for Services ordered by the Client is determined by the order. Service fees are collected in advance. Unless otherwise stated in other IKEA regulations, including those for promotions organized by IKEA, 'regular price' means the lowest price of a Product or Service that was valid in the 30 days before the discount was introduced.

The Client has the right to authorize a third party in writing to issue binding instructions to IKEA and to receive the service. Such a person provides IKEA with the authorization at the start of each stage of the Service.

3. Scope of Service

4. Service Execution Timeline

The service is performed within the timeframe selected by the Client during the ordering process, from the available time slots. The service date can be changed up to 72 hours before the planned service execution date indicated on the order.

5. Client Obligations

Client's obligations include:

• Providing the Contractor with proof of service purchase.
• Preparing the premises where the service will be carried out:
  • Ensuring space for work execution and storage of disassembled elements.
  • Emptying cabinets, appliances, and cleaning countertops of items belonging to the Client.
  • Ensuring adequate lighting.
  • Ensuring access to a toilet.
  • Ensuring an appropriate room temperature, not lower than 16°C.
  • Kitchen furniture, appliances, and other disassembled elements that are part of the kitchen must not be dirty in any way, under penalty of the Contractor refusing to perform the service.
  • Electrical, gas, water, and sewage installations must be functional and allow for leak testing after appliance disconnection.
• The Client or their authorized representative must be present during the assembly work.
• The Client is obliged to ensure a suitable parking space – the closest one to the service execution address (no further than 100 m from the service execution address), compliant with the Road Traffic Code for the service vehicle. This space must allow safe access and loading/unloading of tools and materials necessary for the service. If a space cannot be provided, preventing convenient or safe access to the delivery address (e.g., bollards blocking entry, no entry zones, curbs preventing safe parking of the delivery vehicle), the service cannot be performed.

6. Important Information

• IKEA is not responsible for damage to kitchen elements, tiles, walls, appliances, or other items that may occur during the service execution, if such damage is unavoidable for the service to be performed.
• IKEA may refuse to perform the Disassembly and Removal Service for items that, due to their contamination, pose a risk to the health or life of persons handling the used equipment.
• IKEA may refuse to perform the Disassembly and Removal Service for items whose disconnection from existing installations poses a health or life risk.
• All disassembled kitchen elements become IKEA's property and will be properly segregated and disposed of safely.
• No other renovation or construction team may be present at the disassembly work site.
• The Client agrees to the service team taking photographic documentation before, during, and after the service completion.
• The Contractor will secure electrical and water connections: water and gas valves will be closed (if applicable), and electrical wiring will be secured with connectors and insulating tape.
• Upon completion of the service, the Client will sign a service execution protocol with the Contractor, confirming this fact with their signature. In the protocol, the Client may include remarks regarding the performed service.
• In case of the Client failing to fulfill their obligations as per point 3 of these regulations, the Contractor may withdraw from performing the service.

7. Service Cancellation

• The Client may cancel the service up to 48 hours before its scheduled execution.
• For service cancellation, the Client must inform IKEA via phone, chat with RCMP, or in person at the Customer Service Department at the IKEA store, Janki 05-090 Raszyn, Szwedzki 1. Within 14 days of the cancellation date, IKEA will refund the amounts paid for the service (or part thereof, depending on whether the Client cancelled the entire or partial service) in the same form of payment as the original payment, unless the Client provides a written statement agreeing to a different refund method.
• If the Client cancels a purchased service after its execution has begun by IKEA, they are obliged to pay IKEA for the services rendered up to the point of notifying IKEA of the cancellation.

8. Complaints

• The Client is entitled to file complaints related to non-performance or improper performance of the service.
• All complaints regarding the service should be submitted:
  • Directly at the relevant IKEA Customer Service Department at the IKEA store, 05-090 Raszyn, Szwedzki 1, in writing.
  • By mail to the IKEA store address, Janki 05-090 Raszyn, Szwedzki 1 (to the attention of the Head of Customer Service).
  • Via the IKEA Chat available on the "Contact Us" page - IKEA - IKEA.
  • By phone: 22 275 00 00 (charges according to the operator's tariff).
  • Via the complaint form available on the website "Complaints at IKEA" - IKEA - IKEA.
• When filing a complaint, the Client should provide the following information: Client's name or company name, order number (if available), date of order execution, Client's address, reason for complaint, requested resolution, and provide a copy of the assembly service execution protocol (if available).
• IKEA and the Contractor have the right at any stage of the complaint process to inspect the service execution site to verify the circumstances related to the complaint, including any reported damages.
• IKEA will inform the Client about the method of resolving the complaint within 14 days of receiving the Client's complaint. However, for buyers who are individuals and have entered into an agreement with IKEA directly related to their economic activity, where the agreement indicates that it does not have a professional character for them, resulting in particular from the subject of their economic activity, made available on the basis of regulations on the Central Register and Information on Economic Activity, Article 7a(2) of the Act of May 30, 2014, on Consumer Rights, does not apply.
• If the Client is entitled to a refund for an unperformed Service, IKEA will refund the amounts paid for the Service (or part thereof, depending on the extent to which the Service was not performed) in the same form of payment as the original payment, unless the Client provides a written statement indicating a different method of refund.

9. Personal Data

• The data administrator is IKEA. Personal data processing is carried out according to the principles set out in the IKEA Privacy Policy, available at www.IKEA.pl/daneosobowe.

10. Final Provisions

• For Clients who are not consumers or individuals whose agreement with IKEA is directly related to their economic activity, and where the content of such agreement indicates that it does not have a professional character for them, resulting in particular from the subject of their economic activity, made available on the basis of regulations on the Central Register and Information on Economic Activity, the competent court is the court of competent jurisdiction for IKEA's registered office.
• IKEA is authorized to make changes to these regulations in case of changes in the scope of services provided. Any change will be made with appropriate notice. Changes to the terms of the regulations will not affect the Client's rights acquired before the changes come into effect.
• These regulations are effective from June 1, 2025.