IKEA Philippines – Complete Home Furnishing Services Terms and Conditions
Effective date: [Insert Effective Date]
These Complete Home Furnishing Services Terms and Conditions (the “Terms and Conditions") apply to the Complete Home Furnishing Service offered by IKEA Philippines, available to homeowners and residential customers (each, a “Customer”). These Terms and Conditions, along with the IKEA.ph Terms of Use and Privacy Policy, which are incorporated herein by reference, apply to your participation in or use of these Services.
IKEA reserves the right to revise these Terms and Conditions at any time without prior notice. Any changes will take effect once posted in-store or on the IKEA Philippines website. Continued use of the Service will constitute acceptance of the updated Terms and Conditions.
NOTE: These Services are only available to customers aged 18 and above. By using this Service, you confirm that you are of legal age and have the capacity to enter into a binding agreement.
1. OVERVIEW OF COMPLETE HOME FURNISHING SERVICE
a. Who Can Use This Service?
- The IKEA Complete Home Furnishing Service is available to homeowners and residential customers only.
b. How to Book a Furnishing Appointment
- Customers must book the Complete Home Furnishing service in advance through interiordesignservice.ph@ikano.asia.
- A payment is required before the first planning session.
- A consultation is subject to a minimum spending requirement in the form of a non-refundable IKEA gift card worth 尹[Insert Amount], purchased after the first consultation and before any further design work.
- The gift card may be used to purchase IKEA products or food.
- Appointments are scheduled on a first-come, first-served basis and are subject to availability.
c. How Your Appointment Works
- After initial contact, a Consultant will be assigned and will contact you with a short questionnaire and request for floor plans or room measurements, to be submitted at least 2 business days before your appointment.
- You may also bring printed plans, sketches, and photos on the day of your visit.
- The Service includes three sessions:
- Initial consultation (in-store, up to X hours)
- Design presentation (up to 60 minutes; includes mood board, layout, concept board, and opportunity for feedback)
- Final proposal (up to 60 minutes; includes product list, suggested finishes, and a link for payment/order if applicable)
2. CUSTOMER RESPONSIBILITIES
Customers are expected to:
- Complete the design questionnaire and submit measurements at least 2 business days before the appointment.
- If Your survey questions, photos, and/or measurements are not submitted to the Consultant in a timely manner at least two (2) business days prior to your first appointment (or Your submission is incomplete), then IKEA reserves the right to cancel your appointment or the Consultant may request that You reschedule your appointment.
- Provide accurate room dimensions and preferences. IKEA is not liable for any errors resulting from inaccurate measurements provided by the customer unless the IKEA Measuring Service was used.
- Arrive on time for all scheduled sessions. If you are more than 30 minutes late, the Consultant reserves the right to reschedule your session. Attempts will be made to reschedule the appointment within a four-week period pending availability.
- Customers will receive one (1) final furnishing proposal per room. Any revisions or alternative layouts must be arranged directly with the Consultant and will require purchase of an additional gift card design package, subject to availability.
- IKEA Consultants are limited to recommending IKEA furniture and products for their intended use only. Custom solutions, hacks, or third-party products will not be provided.
- Audio or video recording during furnishing sessions is not permitted. For accessibility-related accommodations, please notify IKEA in advance so arrangements can be made at no additional cost.
3. FEES, CANCELLATIONS, AND REFUND POLICY
a. What the Service Fee Includes
- The Fee covers furnishing services for one room, including:
- Three in-store sessions
- One (1) final furnishing option
- Digital proposal with product suggestions and layout plans
- Additional design options or consultations may be requested at an additional cost of [Insert Amount] per request, subject to Consultant availability.
b. Refund Policy
- The gift card purchased for this Service is non-refundable under any circumstances.
- Refunds are not issued for missed or cancelled appointments.
- If IKEA cancels an appointment and a new time cannot be arranged, you may transfer the package to a future booking.
c. Missed Appointments
- If you miss your first appointment without notice, the Consultant will contact you to reschedule.
- If you miss your second or final session, the Consultant will follow up for up to two weeks. After this period, the Service may be considered completed with no refund.
d. Designer Rescheduling
- IKEA reserves the right to cancel or reschedule your appointment. In such cases, you will be notified as early as possible and offered alternative options.
e. Redesigns Due to Product Unavailability
- IKEA is not responsible for stock changes or product unavailability after a design is completed. If a redesign is necessary due to product availability, customers will need to purchase a new gift card-based package and book a redesign session separately.
4. IMPORTANT SERVICE INFORMATION
- A supervisor or second Consultant may occasionally join sessions for training or quality control.
- Any third-party products or services mentioned by the Consultant are for your convenience only. IKEA does not endorse or guarantee third-party suppliers and is not responsible for their products, websites, or services.
- The furnishing proposals are intended as planning guides only. Customers should review specifications and instructions for all IKEA products to determine suitability before purchasing.
- Prices and availability shown in design proposals are based on in-store conditions at the time of creation and are subject to change. Delivery and assembly are not included unless purchased separately.
5. OWNERSHIP OF DESIGN MATERIALS
- All materials provided (layouts, drawings, mood boards, product lists, etc.) are the property of IKEA and will be shared in digital format only.
- Designs are intended for personal household use only and may not be reproduced for commercial distribution or resale.
6. USE OF TRADEMARKS
- Customers are not permitted to use IKEA logos, trademarks, or branding without prior written consent from IKEA.
7. LIMITATION OF LIABILITY
- IKEA makes no guarantees that the Service or resulting furnishing recommendations will meet all expectations or suit all purposes.
- All Services are provided “as is” and “as available.” IKEA disclaims all implied warranties, including suitability, merchantability, or fitness for a particular purpose.
- IKEA is not responsible for:
- Technical issues or delays
- Changes in product availability
- Customer-provided measurement errors
- Losses or dissatisfaction resulting from the customer's use of the proposed design
8. INDEMNIFICATION
You agree to hold IKEA Philippines, its employees, and partners harmless from any claims, damages, or legal actions resulting from:
- Your use or misuse of the Service
- Violations of these Terms
- Inaccurate information provided by you
- Misuse of IKEA materials or trademarks
- Dealings with external third-party contractors
9. GOVERNING LAW
These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising in relation to the Service will be handled by the courts of proper jurisdiction within Metro Manila, Philippines.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will still apply.
Customer data will be processed in accordance with IKEA's privacy policy, details of which are available on the following website https://www.ikea.com/ph/en/customer-service/privacy-policy.
