Vollrath SerVue™ Touchless Refrigerated Slide-In

Introduction

Thank you for purchasing this Vollrath® product! Save this manual for reference and the packaging in case shipping is needed.

Safety Precautions

To help ensure safe use, please read and fully understand this manual and all safety messages before operation!

⚠️ WARNING: Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

⚠️ CAUTION: Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

ℹ️ NOTICE: Addresses practices not related to physical injury.

Specific Warnings:

• WARNING: Failure to disconnect the unit from the electrical supply before any servicing could result in death, serious injury, or damage.
• Do not block vents.
• This unit should be located on a flat, level, indoor surface to avoid potential tipping or rolling.
• Plug directly into a 120V standard, grounded electrical outlet; do not use extension cords or power strips.
• To avoid electrical shock, do not immerse the cord or plug in water and do not spray or pour liquid onto the unit. Use only a damp cloth to clean the unit and cabinet and remove canister assemblies before washing.
• Never climb or pull on the unit.
• Operate only when undamaged and fully functional.
• Unit must be installed in a cabinet base before use.

Description and Features

The SerVue™ Touchless Refrigerated Slide-In by Vollrath® replaces open salad bars in the footprint of a 4-well drop-in.

Visual Description: The unit is shown installed in an example cabinet base (sold separately).

• Touchless dispensing reduces germs.
• LED lighting and ingredient visibility attracts customers.
• 8 interchangeable canisters are included—3 large and 5 small—allowing for a variety of ingredient configurations.
• Two sets of sensors allow one person to dispense at canisters 1-4, while another is served by canisters 5-8.
• Self-contained refrigeration reduces ingredient transfer and eliminates drains.
• Simple, concealed controls enhance seamless operation.

Accessories

The following accessories are available for the SerVue™ unit:

Location, Clearance & Specifications

• Unit is for indoor use only.
• Locate unit away from heat-producing equipment.
• Side clearance can be zero; back clearance must be at least 3 inches (7.6 cm).
• Ambient temperature range should be 70–86 °F (21–30 °C).
• A minimum of 80 in² must be provided for fresh-air intake.

Prepare for First Use

1. Wipe unit and cabinet with a damp cloth.
2. Plug the machine into a 15amp, 120V grounded outlet.
3. Unpack canisters and remove shipping material.
4. Wash and sanitize parts.

   NOTICE: Follow state and local codes for cleaning and sanitizing. Washing and sanitizing plastic/rubber canister components in a dishwasher may reduce their lifespan. Hand-washing/sanitizing is recommended.

5. Assemble Canisters with Sanitized or Gloved Hands.
   1. Choose a wheel based on ingredient and canister size (see Food Prep and Dispensing) and insert in the funnel.
   2. Insert Wheel Shaft through Funnel and Dispensing Wheel; align the flat part of the shaft with the flat side of the wheel hole.
   3. Ensure canister and funnel are dry; snap them together.
   4. Slide Agitation Rod crossbar into the slots at the canister top.
   5. If canisters will not be used immediately, snap covers on completely dry canisters for storage.
   6. Place funnel adapters that match canister sizes into the unit.
   7. Prep and chill food per Food Prep and Dispensing.

⚠️ WARNING—Electrical Shock Hazard: Do not spray liquids or foams onto the unit; doing so could cause an electrical shock or short circuit.

Diagram Description: The diagram shows a canister assembly process. Step 1 shows inserting a wheel into a funnel. Step 2 shows inserting a wheel shaft through the funnel and dispensing wheel. Step 3 shows snapping the canister and funnel together. Step 4 shows sliding the agitation rod crossbar into the canister top. Step 5 shows placing covers on dry canisters. Step 6 shows placing funnel adapters into the unit.

Food Prep and Dispensing

This table provides guidance on preparing ingredients and selecting the appropriate canister and wheel for optimal dispensing.

NOTE: For optimal dispensing:

• Fill on both sides of the agitation rod and ensure the cover is snapped on to secure the rod.
• Do not pack/overfill canisters; separate clumped ingredients (e.g., onion or cheese) by gently shaking before filling.
• Remove as much moisture as possible with a salad spinner or colander and/or by patting dry before filling.
• If using a frozen ingredient, thaw in the fridge before filling.

Operation

1. Ensure the machine is located in a level place and plug it in.
2. Plan ingredients, canisters, and wheels for each position.
3. Open the cabinet door to access the Main Ingredient Screen.
4. Touch an ingredient name to select your ingredient.
5. Touch Portion Size to choose Very Small, Small, Medium, Large, Very Large, or Disable if not using.
6. Reset count if desired (auto resets if the unit is unplugged).
7. Fill sanitized, assembled canisters with planned, pre-chilled ingredients prepared as noted in Food Prep and Dispensing. Snap sanitized covers onto canisters.
8. Open glass doors and place canisters:
   1. Tilt canisters back about 15°.
   2. Hook canister bracket onto the unit at the planned position.
   3. Tilt forward until you hear a click.
   4. Close refrigeration cabinet doors.
9. Switch Main Power On. The unit is ready to dispense!
10. During operation, periodically check the thermometer to ensure the temperature is 33-41 °F (0.6-5 °C).

    NOTICE: Main Power begins refrigeration; food-safe temperature is reached in about 20 minutes. Only control and lights turn on when the unit is plugged in.

Diagram Description: The operation diagrams illustrate how to place canisters. "a) Tilt Back" shows tilting the canister. "b) Hook" shows hooking the canister bracket onto the unit. "c) Tilt Forward" shows tilting the canister forward until it clicks. The "Main Power Switch" is also indicated.

Troubleshooting—Machine

Troubleshooting—Dispensing

Cleaning

Daily

1. On the Home Screen, press Clean so ingredients do not dispense. (Ensure "Clean Mode Active" displays.)
2. Remove canister assemblies by pulling the funnel out while tilting the canister.
3. Flip canisters upside down with the lid on, pull the funnel off of the canister, remove Wheel Shaft, then ingredients.
4. Remove Wheel from Funnel and Funnel Adapters from unit—wash parts, then reassemble.
5. Clean spills—then wipe tray(s), counters, cabinet, and doors with a clean, damp cloth.
6. Refill canisters and place them back into the unit; Press Close on the screen to resume operation.

⚠️ CAUTION—FOOD ALLERGIES: Follow industry guidelines for cleaning, serving, and labeling in relation to food allergies and cross contamination.

Diagram Description: The daily cleaning procedure shows a canister being pulled out and tilted (Step 2). The funnel is shown being pulled off the canister (Step 3). Parts are shown being washed and reassembled (Step 4). A damp cloth is shown wiping surfaces (Step 5).

72 Hours (or more often as needed)

1. Press Clean in the settings screen so ingredients don't dispense.
2. Empty ingredients and disassemble Canister Assemblies.
3. Hand wash, sanitize, and air dry.
4. Reassemble canister parts with sanitized/gloved hands. (Ensure the flat part of the shaft aligns with the flat side of the wheel hole.)
5. Press Close on the Clean Popup to resume operation.

NOTICE: Always empty, disassemble, and clean canister assemblies and funnel adapters when ingredients are expired.

Diagram Description: The 72-hour cleaning procedure shows a canister assembly being disassembled, washed, and reassembled. The process involves removing the funnel, wheel, and shaft, then washing and drying the parts before reassembly.

Long-Term Storage

• Ensure all ingredients are removed from the unit and canisters and follow daily and 72-hour guidelines above.
• Wipe down cabinet interior and ensure this area is completely dry before closing doors and storing.

NOTICE: Always follow state and local codes for cleaning, sanitizing, and food dispensing units and components.

Sensor and Wifi Control Screens

Change Sensor Settings

• Time*—Current setting
• Inc*—Step Size when changing portion on main page
• Switch*—Displays if a Bin switch is ON or OFF
• IR Value*—Sensor value 0-1204; if green, sensor is ON
• Sensitivity—Lower values give you a longer reaction range from the sensor to the bowl, with less precision. Based on container type or lighting, this might need to be adjusted in small increments by pressing + or -.
• *These settings are not adjustable.

Visual Description: The screen displays firmware settings for Bins 1-4 and Bins 5-8, showing Time, Switch, IR Value, and Sensitivity parameters. The Time parameter is set to 1500, Switch to OFF, IR Value to 0, and Sensitivity to 350 for both bin groups.

Enter Wifi Password (for updating firmware)

1. Select SSID from the drop down menu.
2. Enter your Wifi password.
3. Press OK.

NOTICE: Unit cannot connect to hidden networks.

Visual Description: The screen shows a virtual keyboard for entering a Wifi password. Fields for SSID and Password are present, with Cancel and OK buttons.

Service and Repair

Serviceable parts are available on vollrathfoodservice.com.

To avoid serious injury or damage, never attempt to repair the unit or replace a damaged power cord yourself. Do not send units directly to The Vollrath Company LLC. Please contact Vollrath Technical Services for instructions.

When contacting Vollrath Technical Services, please be ready with the item number, model number (if applicable), serial number, and proof of purchase showing the date the unit was purchased.

Warranty Statement for The Vollrath Co. L.L.C.

This warranty does not apply to products purchased for personal, family, or household use, and The Vollrath Company LLC does not offer a written warranty to purchasers for such uses.

The Vollrath Company LLC warrants products it manufactures or distributes against defects in materials and workmanship as specifically described in our full warranty statement. The model shown comes with a Vollrath® 12-month sale to End User OR 18-month sale to Dealer warranty against defects in materials and workmanship. Damage from improper use, abuse, modification, or resulting from improper packaging during return shipment for warranty repair will not be covered under warranty.

For complete warranty information, product registration, and new product announcements, visit vollrathfoodservice.com.