HP Smart Tank 580-590 Series Setup and Reference Guide

Get Started

Follow these steps to set up your HP Smart Tank printer.

1. Remove packaging and power on

1. Remove all tape and packing materials. Keep packaging materials for repacking if needed.
2. Open the scanner lid and remove the film. Close the scanner lid and front door.
3. Plug in and power on the printer. Keep the printer on during setup.

2. Choose an option for setting up your printer

Option 1: Guided setup with HP Smart (Recommended)

1. Go to 123.hp.com on a mobile device or computer to install the HP Smart software.
2. Open HP Smart. Create or sign in to an HP account if prompted.
3. On the Home screen, choose to add a printer and follow the instructions to connect to your network (2.4 GHz Wi-Fi only).
4. Use HP Smart animations to fill ink tanks, install printheads, load paper, and perform printhead alignment.

Option 2: Manual setup

Follow the illustrations in this guide to set up the hardware, then use HP Smart software to connect to Wi-Fi and finish setup.

Manual Setup

1. Fill the ink tanks

1. Open the front door.
2. Open the cap of the ink tank you want to fill.
3. Twist open the ink bottle.
4. Place the bottle upside down onto the tank and click into place. Wait for the ink to fill the tank. (Note: Black ink bottle will have ink left.)
5. Close the ink bottle by firmly pushing the cap onto the bottle. (Note: Store leftover ink upright in a cool, dark place.)
6. Securely close the tank cap.
7. Repeat to fill all tanks.
8. Close the front door. Wait approximately 15 seconds for the printer to detect ink.

2. Install printheads

Before installing printheads, ensure:

• The printer is on.
• All four ink tanks are filled.
• The front door has been closed for approximately 15 seconds after filling ink.

1. Open the front door. Ensure the print carriage has moved to the center; if not, close the door for 15 seconds.
2. Remove the orange tape from the printhead cover. Press and release the blue latch to open the printhead cover.
3. Remove and discard the orange guard. (Note: Handle carefully to avoid ink leaks.)
4. Remove the orange cap and tape from both printheads. (Caution: Do not touch electric contacts or print nozzles.)
5. Insert the printhead and click into place. Repeat for the other printhead. (Note: Ensure electric contacts face inside.)
6. Close the printhead cover and the front door. (Note: Ensure the printhead cover is properly closed.)

3. Load paper

1. Pull up the paper tray and slide out the paper guide.
2. Load new, unused Letter or A4 paper and adjust the paper guide. Open the output tray extender.

4. Scan the printhead alignment page

1. After loading paper, wait for the alignment page to print.
2. When the Open Lid light ≤ blinks, open the scanner lid and place the printed page face-down on the scanner glass, aligned to the indicated corner. Close the scanner lid. (Note: Scan the alignment page printed by the printer.)
3. Press the blinking copy button to scan the page. The "A" icon on the printer display blinks during the scan and disappears when alignment is done.

Printer hardware setup is complete after printhead alignment.

5. Install the HP Smart software

1. Ensure the Wi-Fi light is blinking. If not, see the "Help and tips for Wi-Fi and connectivity" section.
2. Install the HP Smart software from 123.hp.com on a computer or mobile device.
3. Open HP Smart. Create or sign in to an HP account if prompted.
4. On the Home screen, choose to add a printer and follow the instructions to connect to your network (2.4 GHz Wi-Fi only).

Get help with setup: Find setup information and videos online at hp.com/support/printer-setup.

Printer Reference

Control panel buttons and lights

• Power button: Turn the printer on or off.
• Open Lid light: Open the scanner lid to copy or scan.
• Attention light: Indicates problems with paper, ink, or printheads.
• Color Copy button: Start color copying.
• Black Copy button: Start black-and-white copying. (Note: For multiple copies, press multiple times or press and hold.)
• ID Copy button: Place a card anywhere on the scanner glass to copy both sides onto the same page.
• Wi-Fi button/light: Turn on or off Wi-Fi. The light indicates Wi-Fi status.
• Information button: Print a summary of printer settings and status.
• Resume button: Resume a job after a disruption.
• Cancel button: Cancel the current job.

Control panel display

• Wi-Fi Direct status.
• Wi-Fi status and signal strength.
• Ink related issues, including low on ink.
• Media related issues, including out of paper.
• E1/E2: Paper size/length mismatch.
• E3: Print carriage jam or printhead cover not closed.
• E4: Paper jam.
• E7: Out of ink.
• Photo Copy mode: For copying on photo paper.
• ID Card Copy (1 & 2): Place the front and back of an ID card on the scanner glass.
• Printheads related issues. (Note: Do not open the printhead cover unless instructed.)

For more information on lights and errors, visit hp.com/support.

Help and tips for Wi-Fi and connectivity

If the software cannot find your printer during setup, check the following conditions to resolve the issue. Note: This printer only supports a 2.4 GHz Wi-Fi connection.

Potential Issue

• Printer Wi-Fi setup mode timed out
• Computer or mobile device too far from printer
• Computer connected to a Virtual Private Network (VPN) or remote work network
• Bluetooth is turned off on your computer or mobile device
• Location is turned off on your mobile device

Solution

• If the Wi-Fi light is off, the printer might not be in Wi-Fi setup mode. Restart Wi-Fi setup mode: 1. Press and hold [power button] for 5 seconds until control panel buttons light up. 2. Press and hold [Wi-Fi button] and [Resume button] for 5 seconds until the Wi-Fi light blinks blue. 3. Wait one minute. Close and reopen HP Smart, then try connecting again.
• Move your computer or mobile device closer to the printer. Your device might be out of range of the printer's Wi-Fi signal.
• Disconnect from a VPN before installing HP Smart software. You cannot install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup. (Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.)
• Turn on Bluetooth for the computer or mobile device being used to complete printer setup. For mobile devices, turn on Location services also. Bluetooth and Location help the software find your network and printer. (Note: Your location is not being determined and no location information is being sent to HP as part of the setup process.)

Move printer properly to prevent ink leaks

1. Turn off the printer and remove the power cord.
2. Open the front door. Make sure the print carriage is all the way to the left; if not, manually move it to the left.
3. Press down on the side of the printhead cover to release the cover.
4. Insert a cardboard restraint. Close the front door.
5. Pack the printer in a box (if available). While moving the printer, keep it horizontal to prevent ink leakage.
6. After unpacking, push down the blue latch to close the printhead cover. Make sure the cover is properly closed.
7. Connect the power cord and turn on the printer.

For printer troubleshooting and videos, visit hp.com/support.