Quick Start Guide

For Updating the HHAeXchange+ Mobile App

The HHAeXchange+ Mobile App requires periodic updates, typically a few times a year. PCAs (Personal Care Attendants) will be notified when an update is available.

The following outlines the general process for updating the app. Please note that the exact steps may vary slightly depending on your specific device.

Follow the steps below to update the HHAeXchange+ Mobile App on both Android and Apple devices.

Step 1: Open the App Store

For Android devices: Locate and tap the "Google Play Store" icon.

Screenshot of the Google Play Store on an Android device, displaying the main interface with a search bar at the top and various app listings below.

For iPhone or iPad: Open the "App Store" app.

Screenshot of the Apple App Store on an iPhone or iPad, displaying the main interface with a search bar at the top and various app listings below.

Step 2: Tap the Profile Icon

In the top right corner of your phone screen, tap the profile icon or the "My Account" button.

Screenshot showing the top-right corner of an app store screen (Android or Apple) with a user profile icon highlighted.

Tip: The profile icon typically displays your initial(s) or a chosen image.

Step 3: Tap Manage Apps and Device

For Android devices: Find and tap on "Manage apps & device".

Screenshot of the Android Google Account menu, with "Manage apps & device" highlighted as a selectable option.

For iPhone or iPad: Scroll to view "Upcoming Automatic Updates". Tap "Update" next to the HHAeXchange+ app to update only that app, or tap "Update All".

Screenshot of the Apple App Store's "Upcoming Automatic Updates" section, showing the HHAeXchange+ app listed with an "Update" button.

Tip: If the HHAeXchange+ App does not appear in the update list, it means the latest version is already installed.

Step 4: Click the Checkbox (Android Only)

Under the "Manage" tab on your Android device, locate the HHAeXchange+ App and tap the checkbox to its right.

Screenshot of the Android "Manage apps & device" screen, under the "Manage" tab, showing the HHAeXchange+ app with a checked checkbox next to it, indicating selection.

For iPhone or iPad: No further steps are required after completing Step 3.

Step 5: Tap Update (Android Only)

On your Android device, tap the "Update" button.

Screenshot of the HHAeXchange+ app page within the Google Play Store on an Android device, with the "Update" button prominently displayed.

Tip: If the HHAeXchange+ App does not appear in the update list, it means the latest version is already installed.