Plantronics Savi W730 Multi Device Wireless Headset System

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W730 Wireless Headset System which has a WO2 base and a WH210 headset.

Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

System Requirements

Computer

• Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista-Service Pack 1 (SP1) or later (Recommended)

Display

• At least 800 x 600, 256 colors
• 1024 x 768 high color, 32-bit (Recommended)

Browser

• Internet Explorer® V6 or better must be on the user's system (Required)

What's in the Box

The package includes the following items:

• Headset
• Base and charging cradle
• Eartips
• USB cable
• Telephone interface cable
• Power supply

Base and Headset Basics

Base Components

The base unit features the following numbered components:

• 1. Power jack
• 2. Handset lifter jack
• 3. Telephone interface cable jack
• 4. USB port
• 5. Desk phone speaking volume
• 6. Desk phone configuration switch
• 7. Desk phone listening volume
• 8. Computer button
• 9. Mobile phone button
• 10. Desk phone button
• 11. Bluetooth pairing button/LED
• 12. Subscription button
• 13. Charging LED

Headset Components

The headset features the following numbered components:

• 1. Volume up button
• 2. Volume down button
• 3. Call control button
• 4. Indicator light
• 5. Microphone

Accessories

The following accessories may be included or available separately:

1. Electronic hookswitch cable (EHS cable): Electronically and automatically takes your desk phone handset off hook, enabling remote call control with your headset.
2. HL10 lifter: Automatically lifts handset and returns it to the cradle, enabling remote call control with your headset.

Customize Your Headset

Customize the headset by changing the eartip, wearing it on the right or left, and optimizing the position of the microphone.

Change the Eartip

The headset comes with a pre-installed eartip. To install a different eartip:

1. Remove the pre-installed eartip by pushing in and turning the eartip CLOCKwise, then pull firmly.
2. Choose the size and style of eartip that fits most comfortably. Align eartip tabs with notches in the headset. Push in firmly and twist COUNTER clockwise.

NOTE: When installing a gel tip, ensure the raised part of the eartip is pointed toward the curved section of the headset.

Position Your Headset

When wearing the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize its position.

1. Slide the headset over and behind your ear, then press gently toward your ear.
2. Rotate the microphone boom until it is pointed toward your mouth.

Left Ear Wearing

The headset can be converted for wearing on the left ear as follows:

1. Turn the microphone boom around.
2. Rotate the microphone boom down.

Charge Your Headset

1. Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base.
2. Plug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet.
3. Place the headset in the charge cradle. The charging LED will flash green when charging and turn solid green when fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.

NOTE: This product has a non-replaceable battery. Contact Plantronics for replacement information.

Desk Phone: Connect and Call

Choose Desk Phone Setup

Choose a desk phone setup A, B, or C and connect cables.

Setup A: Desk phone (standard)

Diagram shows a standard desk phone connected to the base via a telephone interface cable. The USB cable connects the base to a computer.

• Connect one end of the telephone interface cable to the back of the base.
• Disconnect the handset coil cord from the base of the desk phone and reconnect it to the telephone interface cable junction box.
• Connect the remaining end of the telephone interface cable into the open handset port on the desk phone.

NOTE: If your phone has a built-in headset port, use it only if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

Setup B: Desk phone + HL10 lifter (sold separately)

Diagram shows a desk phone, the base, and an HL10 lifter connected to the phone's handset. The HL10 lifter is shown with a handset being lifted.

See the user guide at plantronics.com/accessories for details.

Setup C: Desk phone + EHS cable (sold separately)

Diagram shows a desk phone and the base connected via an EHS cable. A crossed-out image of a handset indicates remote control.

See the user guide at plantronics.com/accessories for details.

Make a Desk Phone Call

1. While wearing the headset, short press the base desk phone button.

NOTE: If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove the desk phone handset before each call.

2. If you do not hear a dial tone, open the side panel and adjust the middle configuration switch (A-G) until you do. The default setting 'A' works for the majority of desk phones.
3. Dial a test call from the desk phone.
4. End the call by pressing the headset call control button.

Mobile: Connect and Call

Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Follow these instructions for pairing your mobile phone to the base.

1. Press and hold the Bluetooth pairing button (4 seconds) on the Savi base until the indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it turns off, you will need to press it again.
2. Place your Bluetooth mobile phone into search mode. Select 'SAVI 7xx' from the list of found devices.
3. If prompted by the mobile phone, type 0000 as the passcode. The Bluetooth indicator LED on the base will turn solid blue when an active connection with the mobile phone is established.
4. While wearing the headset, short press the base mobile button.
5. Dial a test call from your mobile phone.
6. End the call by pressing the headset call control button.

* iPhones are an exception and can be connected to multiple devices at the same time.

Computer: Connect and Call

Connect Your Computer

1. Connect the USB cable between the base and your computer.
2. Load the Plantronics software by visiting plantronics.com/software and click the download button. For a list of compatible softphones, visit plantronics.com/software.

Place a Softphone Call

1. While wearing your headset, short press the base computer button.
2. Dial a call from your computer softphone.
3. End the call by pressing the headset call control button.

Position Your Base

The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect positioning can cause noise and interference problems.

Diagram shows a desk phone, base, and laptop with arrows indicating recommended distances: 6 inches between desk phone and base, 12 inches between base and computer.

Headset Features

Headset Controls

Now that you have assembled your headset, installed the software, and connected your phones, learn about the headset features and controls.

Diagram shows the headset with numbered controls:

• 1. Volume up/Flash button: Increase volume by pressing up. Long press the volume up button for 1.5 seconds to flash between calls.
• 2. Volume down/Mute button: Decrease volume by pressing down. To mute/unmute a call, press the volume button down for 1.5 seconds.
• 3. Call button: Press to place, answer, or end a call.
• 4. Headset LED: Flashes white when in use.
• 5. Microphone.

CAUTION: For your safety, do not use the headset at high volumes for extended periods, as this can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing, visit plantronics.com/healthandsafety.

Headset Power

The headset is automatically on when the battery is installed and charged; it does not have an on/off button. If you will not be using the headset for a long period and it will not be in the charging cradle, place it in sleep mode.

Place the Headset in Sleep Mode

Placing the headset in sleep mode with a fully charged battery provides up to 50 hours of standby time.

1. While the headset is idle, press the call button for three seconds until the headset flashes white twice.
2. To wake the headset, press the call button again until you see two white flashes or hear three high tones.

Headset Battery Level

Battery Storage Time

If you remove a fully charged battery, it will provide up to 75 days of battery storage time under normal conditions.

Talk Time

With a single full charge, the headset provides up to 6 hours of continual talk time. Talk time may be reduced when operating in wideband mode or if the headset is used consistently at a long distance from the base.

Low Battery Warning

If the headset battery is critically low during a call, you will hear a repeated single low tone every 15 seconds. Recharge the headset immediately or swap out the low battery with a fully-charged one.

If the headset battery is critically low when not on a call and you press the call button, you will hear three low tones. Recharge the headset immediately or swap out the low battery with a fully-charged one.

Headset Battery Status

There are two ways to determine your headset battery status:

View System Tray Icon

With Plantronics software installed, a headset icon in your system tray displays battery status. A warning will be issued if the headset's battery is critically low.

Diagram shows battery level icons: 100%, 75%, 50%, 25%, 0%.

Use the Base

When the system is idle, short press the base subscription button once to get feedback on the headset battery level. The computer, mobile, and desk phone button LEDs will light up, indicating the headset battery level.

Mute your Headset During a Call

To mute/unmute a call, press the volume down button for at least 1.5 seconds. When mute is activated, the base button will be solid red, and you will hear three high tones. These tones repeat every 60 seconds while mute is active. When unmuted, you will hear three low tones.

Adjust Your Headset Volume

Fine-tune your headset volume by pressing the volume up button (increase) or volume down button (decrease).

Diagram shows base volume dials for desk phone adjustments.

For computer volume adjustments, use your softphone application controls or your computer's audio control panel. Mobile phone volume can be adjusted on the mobile phone.

NOTE: You can quickly access your system's control panel by using the link in the Plantronics Control Panel on the Preferences Tab.

For Windows Vista and Windows 7 systems

Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound > Playback. Click “OK” to confirm your change.

For Windows XP systems

Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes.

Turn On/Off Headset LED

The headset LED flashes when you are on a call or the headset is in use. The LED can be turned off. When you are not on a call, press the headset volume down button for three seconds until the headset flashes white twice to toggle the LED on or off.

Out of Range Warning Tones

If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range.

If you stay out of range, active calls will be suspended. Calls will be re-established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call.

If you are not on a call and go out of the operating range and press the call button, you will hear a single tone for the button press and three low tones for the failure to make a link.

Base Features

Base Buttons

This section describes the base, its buttons, and their functions.

Basics

When you press a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won't necessarily hear a dial tone until you've dialed from your phone. The base buttons allow you to switch to a different phone line/audio channel.

Base Subscription Button

Change your default outbound line

This feature sets the preferred outbound line when the headset call control button is pushed while all lines are idle. With the system idle, you can change your default outbound line by pressing the desired outbound base button until it flashes green four times. You can also change the default outbound line using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.

Subscription Methods

The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset (base subscription button is red), the units can be subscribed to each other by the following methods:

Automatic secure subscription

With your system idle, docking a new headset will automatically subscribe it to the base, making it the primary headset. The base subscription LED will blink green/red during subscription mode and remain green when the new subscription is established.

Manual secure subscription

With your system idle and your headset docked, double press the subscription button on the base. The subscription light will flash red and green. When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

Diagram shows the headset docked in the base, with the subscription button highlighted.

Manual over-the-air subscription

1. With your system idle and your headset undocked, double press the subscription button on the base. The subscription light will flash green and red.
2. Press the volume up button on the headset for three seconds until the headset LED turns solid white. When the subscription light on the base remains solid green, the headset and base are subscribed to one another.

NOTE: If the base subscription LED goes solid red, after flashing red/green, the subscription attempt has failed and should be repeated.

End Subscription

If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state.

Disabling Over-the-Air Subscription

The Savi system ships with over-the-air subscription enabled. In a multi-shift environment, you may want to disable this mode. You can enable/disable over-the-air subscription with the base subscription button or with the Plantronics Control Panel. While your system is idle, hold the subscription button and the PC phone button down simultaneously until the PC phone button LED flashes. It will flash red for 4 seconds when over-the-air subscription has been disabled or green for 4 seconds when enabled. You can also enable/disable over-the-air subscription with the Plantronics Control Panel. Go to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Over-the-Air-Subscription.

Set the Range

Changing the range can help with desk phone/PC audio quality, improve user density, or restrict the range of users.

You can change the range using the subscription button on the base. With the system idle, press the subscription and desk phone buttons for three seconds. The desk phone button will flash green for high range. If you press the subscription button again for three seconds, the desk phone button will flash yellow for medium range. If you press the subscription button again for three seconds, the desk phone button will flash red for low range.

You can also set the range using the Plantronics Control Panel. Go to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Range.

Bluetooth Pairing Button

Auto Connect Feature

Once you have paired and connected your mobile phone to the base, the base will automatically connect to it when you are in range of your base. You can manually disconnect your mobile phone from the base by short pressing the base Bluetooth pairing button when it is solid blue. However, if you do this, you must manually reestablish a connection with your mobile phone by pressing the base Bluetooth button again, before the auto connection feature will resume.

You may customize this feature by using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto Connect to Mobile Phone.

Daily Use

Incoming Calls

Answer a Call

The easiest way to answer an incoming call from the desk phone, mobile phone, or computer is to press the headset call button when you hear an incoming call.

Diagram shows headset with call button highlighted, and an arrow pointing to it.

Alternatively, you can answer an incoming call by pressing the base button for the line that is ringing.

NOTE: If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove the desk phone handset before each call.

NOTE: Remote answer/end capability for the PC is a software feature and dependent on a compatible softphone. If you do not install the software or don't have a compatible softphone, you will need to press the headset call button first, then answer the call using the softphone application. Visit plantronics.com/software for more information.

Answer a Second Incoming Call With Your Headset

If you are on a call and a second call comes in from one of the other devices, you can flash (answer) to the second call by pressing the headset volume up button for at least 1.5 seconds. This will put the first call on hold while answering the incoming call.

You can flash to answer multiple incoming calls from the PC; however, only one call is supported at any given time on the mobile phone or desk phone. You will need to manage multiple calls on the desk phone or mobile phone on the devices themselves.

Answer a Call While Listening to Music or Audio

If you are listening to music on a supported media player and a call comes in, the base will pause the music when you answer your call and resume the music when your call is over. Plantronics software must be installed for this feature to function. The Action to Media Player settings are defined in the preference tab of the Plantronics Control Panel.

Answer a Call with Your Mobile Phone

If you answer an incoming mobile call using the answer button on the mobile phone, the audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.

Reject a Mobile Call

When you receive an incoming mobile phone call, the mobile button on the base will flash green. To reject the call, hold the base mobile button down for 3 seconds.

Outgoing Calls

Place a desk phone call

1. While wearing your headset, short press the base desk phone button.

NOTE: If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove the desk phone handset before each call.

2. Dial a call using your desk phone.
3. To end the call, press the headset call control button and hang up the handset.

Alternatively, you can place an outgoing call by pressing your headset call control button, then dialing from your desk phone if the desk phone is the default line.

Place a mobile phone call

1. While wearing your headset, short press the base mobile button.

NOTE: If you place the mobile phone call without pressing the base mobile button first, the audio will stay on the mobile phone. If you would like to transfer the audio to your headset, short press the mobile base button.

2. Dial a call from your mobile phone.
3. End the call by pressing the headset call control button.

Hands-free dialing

To enable hands-free dialing, install the Plantronics software. Once installed, go to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base and activate 'Initiate Mobile voice commands'. For hands-free dialing, initiate the mobile call from the base by pressing the base mobile button. Your mobile phone will prompt you for voice commands. Alternatively, you can dial a number from your mobile phone and then press the base mobile button to move the audio to the headset.

Place a Softphone Call

1. While wearing your headset, short press the base computer button.
2. Dial a call from your computer softphone.
3. End the call by pressing the headset call control button.

Softphone Compatibility

Remote call answer/end from the headset is available for compatible softphones with no additional steps by the user, except for Skype™. For a list of compatible softphones, visit plantronics.com/software. For Skype support, follow the steps below:

1. Skype will display the following message during the install of Plantronics Unified Runtime Engine: "PlantronicsURE.exe wants to use Skype". Choose "Allow Access" to connect.
2. You can also check Savi W740 Skype connection status by going to Skype and checking the Tools > Options > Advanced > Advanced Settings > "Manage Other Programs Access" setting.

Mobile Phone and Headset Audio

If you answer an incoming mobile call using the answer button on the mobile phone, the audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.

If the mobile phone audio is in the mobile phone, you can move the audio to the headset by short pressing the base mobile button when the LED is off. To move the mobile phone audio from the headset back to the mobile phone, hold the base mobile button for 3 seconds until the solid green LED turns off. The audio will be pushed back to the mobile phone.

Combine Audio From Any Two Lines or Channels

You can combine the audio of any two devices by simultaneously holding the base buttons of any two of the three base buttons until the LEDs become solid green. This is useful as a mini-teleconference call.

Conference Up to Three Additional Headsets

While on a call, you can subscribe up to three additional headsets to your base for conferencing.

Join a conference call

1. While the base has an active link, place the guest headset into the primary user's charge cradle (this connects the headset to the base). When the base subscription light stops flashing green and yellow and remains yellow, the primary headset/user will hear a tone indicating a guest wishes to join the call.
2. Press the primary user's call button to accept the guest headset within ten seconds. Otherwise, the request is terminated, and the guest will hear an error tone in their headset.

NOTE: To connect a guest headset that is of a different variety than the primary headset, short press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user's headset, and the primary user will have to press their call button within 10 seconds to accept the guest.

Exit a conference call

Guest headsets can remain as guests through multiple calls. To remove a guest headset, press the guest headset's call button or dock the primary user's headset in the charge cradle. A single tone in the master headset will be heard as each guest leaves the call.

View guest headsets

As you add headsets to the base, an additional headset icon will appear in the Plantronics Control Panel screen with a number from 1 to 3, indicating the number of additional headsets subscribed to the base. The first headset is the primary user's headset, and the number inside the next headset is the number of guest headsets subscribed to the base. The following example shows one primary headset with 2 guest headsets conferenced in.

Diagram shows icons representing one primary headset and two guest headsets.

Advanced Use

Install Plantronics Software

User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To access the Plantronics Control Panel, load Plantronics software by visiting plantronics.com/software and click the download button.

Plantronics Control Panel

To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.

Devices Tab

Screenshot of the Plantronics Control Panel showing the Devices tab. It displays device information and settings.

Phone conference and guest headsets: During a phone conference, at the lower left corner of the screen, the first icon represents the primary user's headset, and the second icon represents the number of guest headsets connected to the base.

• Devices tab: Select your headset from the pulldown menu, then select 'Device Settings' to configure base, headset, and security settings.
• Applications tab: Displays the status of Plantronics support for various applications such as softphones and media players.
• Preferences tab: Allows you to set preferences for the media player as well as other general settings.
• About tab: Provides online access to the user guide and support and displays your headset system's information.

To configure your settings, select 'Plantronics Savi 7xx' from the pull-down menu and click the 'Device Settings' button. Below are the setting options and defaults for the base and headset.

NOTE: Some parameters that do not apply to a particular Plantronics device may appear grayed out.

Device Settings > Base Tab

* The Audio and G616 Limiting features are based on a typical headset and recommended acoustic coupling between the headset and the ear. Please see Position Your Headset for optimal wearing position.

Default Line

This feature sets the preferred outbound line when the headset call control button is pushed. To change the default outbound line with the base, see 'Change your default outbound line'.

Set the Range

Changing the range can help with desk phone/PC audio quality, improve user density, or restrict range of users.

To change the range with the base, see 'Setting the Range'.

Audio Bandwidth for Desk phone and PC

Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria, which reduces the number of systems that can be deployed in a small area. All PCs support wideband audio, but your desk phone must support wideband audio to experience the benefit of selecting "wideband" for that device. When switching between narrowband and wideband audio, you must re-establish the audio link for the changes to take effect.

Bluetooth Enabled

This feature disables/enables the use of the Bluetooth interface to the mobile phone.

Auto Connect to Mobile Phone

This feature automatically establishes a Bluetooth link to the mobile phone whenever the mobile phone is within range. See the following setting for an optional restriction on this function.

Stop Auto Connect to Mobile When Headset Is Docked

If this feature is enabled, the base will not automatically establish a Bluetooth connection to your mobile phone when the headset is docked. Upon undocking the headset, the base will automatically establish a Bluetooth connection if "auto connect to mobile phone" is selected.

Initiate Mobile Voice Commands

This feature enables/disables mobile phone voice commands for hands-free dialing with your mobile phone. When this is enabled, you will be prompted for voice commands by your mobile phone when a call is initiated with the base mobile button. This feature requires mobile phone support for voice commands.

Over-The-Air Subscription

This feature allows a headset to be subscribed to the base without physically docking the headset. It is required when conferencing multiple models of Plantronics headsets. For more on subscription, see 'Base Subscription Buttons'. For more on headset guest conferencing, see 'Conference Up to Three Additional Headsets'.

Audio Limiting

Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.

Device Settings > Headset Tab

Hours On the Phone Per Day

This feature allows users to customize the time variable used in the Audio Limiting algorithm to match their daily use. Choose a value that best represents the typical use of your Plantronics headset.

Anti-Startle

Anti-startle provides advanced hearing protection against sudden loud sounds. When Anti-startle is SELECTED, the system identifies and eliminates sudden loud sounds and rapidly reduces them to a comfortable level. When Anti-startle is NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.

G616

G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When G616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection. Sound levels are limited to 102 dBA as recommended in the G616: 2006 guideline issued by the Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.

The headset tab allows you to configure headset ringtones for the desk phone, computer, and mobile phone and disable/enable the auto answer feature.

Auto Answer

When enabled, this feature will configure your headset to automatically answer a call when it is removed from the charge cradle.

Device Settings > Security Tab

Feature Set Lock

The Plantronics software allows all of the base settings to be locked to prevent changes. The ability to lock/unlock these settings requires a password. In order to lock/unlock any setting, follow these steps:

1. Create a new password: From the Security screen, create and confirm your new password in the Feature Set Lock section and press OK. This will store the password directly in the device.
2. Lock/unlock a device setting: From the Security screen, enter your password in the Feature Set Lock section. Lock/unlock each feature in the Base screen as desired and click Apply.

Change Your Password

You can always change the old password to a new one in the Change Password section in the Security screen. You are only able to change a password if there is a previous password set in the device. IMPORTANT: If you forget your password, you must call Plantronics Technical Support for assistance.

Applications Tab

The Applications Tab displays the status of Plantronics support for various applications such as softphones and media players. The status is "Enabled" for all application modules that have installed support in Plantronics software. The status is "Running" for all supported applications that are currently running on the system.

Preferences

The Preferences Tab allows you to set preferences for the media player as well as other general settings.

Action to Media Player

When a softphone call comes in and audio is playing, this feature controls the behavior of iTunes, Winamp, and Windows Media Player.

Launch Audio Devices Control Panel

Provides a shortcut to the Windows Sounds and Audio Devices control panel.

About Tab

Plantronics Update Manager

The About Tab provides on-line access to this printable user guide and also includes Plantronics contact information. The current version of software and firmware currently running on your system is also shown here.

All required software and firmware for Savi system can be remotely updated when updates are available. Start Plantronics Update Manager from Windows Start Programs menu > Programs > Plantronics > Plantronics Update Manager to change settings such as automatic or manual check for updates.

Check for Updates Automatically

By enabling this check box, you will activate a periodic automatic check for available software and firmware updates.

Check for Updates Now

You can choose to check for available software and firmware updates at any time by clicking on the 'Check For Updates Now' button in Update Manager by clicking on the Start menu > Programs > Plantronics > Plantronics Update Manager.

Install Checked Updates

Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with any applicable software updates, and the INSTALL CHECKED UPDATES will begin installation.

Troubleshooting

Headset

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact us at plantronics.com/support.

I can't hear a dial tone in the headset.

• Make sure your headset is charged.
• Make sure your headset is subscribed to the base. See 'Base Subscription'.
• Press the base desk phone button.
• Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.
• Adjust the configuration switch on the base until a dial tone is heard. The default 'A' works for most phones. See 'Make a Desk Phone Call'.
• Fine-tune the listening volume with the headset call control button. See 'Adjust Your Headset Volume'.
• If the volume is still too low, adjust the desk phone listening volume on the base. See 'Adjust Your Headset Volume'.

I hear static.

The sound is distorted.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn't help, your headset is going out of range; move closer to the base. See 'Position Your Base'.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 3. See 'Adjust Your Headset Volume'.

If your desk phone has a volume control, lower it until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. See 'Adjust Your Headset Volume'.

Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone. See 'Position Your Base'.

I hear echo in the headset.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 3. See 'Adjust Your Headset Volume'.

If the audio level is too low in this position, increase the headset volume. See 'Adjust Your Headset Volume'.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

Adjust the configuration switch on the base until a dial tone is heard. The default 'A' works for most phones. See 'Make a Desk Phone Call'.

People I talk to can hear a buzz in the background.

Move the base further away from your phone. See 'Position Your Base'.

If the base power supply is plugged into a power strip, plug it into the wall directly.

Desk Phone

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Mobile

Pairing problems

• Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds.
• Ensure the Bluetooth mobile phone is in search mode.
• When an active Bluetooth connection has been made, the base Bluetooth LED will be solid blue.

Why doesn't the base automatically reconnect with my mobile phone?

• Ensure Plantronics software has been installed.
• Ensure that the 'Auto Connect to Mobile Phone' feature is Selected in the Plantronics Control Panel.
• Ensure that 'Stop Auto Connect to Mobile When Headset is docked' is Not Selected in the Plantronics Control Panel.

Softphone

When I dial from my softphone application, nothing happens.

• Ensure your headset is charged.
• Ensure your headset is subscribed to the base. See 'Subscribing a Headset'.
• Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.
• Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software.
• If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base computer call button and then use the softphone interface to place/answer/end calls.
• Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General > Launch Audio Devices Control Panel.
• Restart your computer.

Speaking and/or listening volume is too low or too high.

• Adjust headset listening volume with the volume button.
• Adjust listening/speaking volumes in the computer's sound control panel/system preferences.
• Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an echo in the headset.

Reduce speaking and/or listening volume on the computer using your softphone application.

Point microphone towards your chin.

If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio through my PC Speakers.

• For Windows XP systems: Refer to the "Audio" tab of the "Sounds and Audio Devices" option in your PC Control Panel.
• Under "Sound Playback", change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change.
• For Windows Vista and Windows 7 systems: Refer to the "Sound" option in your PC Control Panel. Under the "Playback" tab, change the default setting from "Speakers Savi Office" to your PC speakers. Click "OK" to confirm your change.
• For Mac OS X: Choose Apple menu > System Preferences and click Sound. Click Output, and then select "Internal Speakers" or your speaker choice.

No audio connection to PC.

Unplug USB and power cables from the base. Reconnect the power cable first. Wait for the power LED to illuminate, then reconnect the USB cable. Quit and then re-start your PC audio or softphone application.

Contact Information

NEED MORE HELP?

plantronics.com/support

1-800-544-4660

Plantronics, Inc.

345 Encinal Street
Santa Cruz, CA 95060
United States

Plantronics BV

South Point Building C
Scorpius 140
2132 LR Hoofddorp

© 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, HL10, Savi, Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a registered trademark of Skype Limited. All other trademarks are property of their respective owners.

Patents: U.S. 7,633,963; D599,331; D582,901; D603,372; D589,031; China ZL200830005437.x; CN301013095D; EM 000873823-0004; 001151336-0002; 000873823-0002; Taiwan D127496; D127399

84363-03 (05.11)