Manuals+

Avaya Callback Assist Installation and Configuration Guide

Release 4.4.1.0 - August 2016

About This Document

This guide details the environment configuration for installing Avaya Callback Assist (CBA) in CTI, SIP, and AACC environments. It also provides step-by-step installation procedures.

Intended Audience

This document is intended for users who need to install Avaya Callback Assist.

Key Topics Covered

  • Installation roadmap and prerequisites
  • Environment configuration (browser, hardware, network)
  • Software requirements
  • Installation in various environments (CTI, SIP, AACC, High Availability, Dual Server)
  • Configuration of Avaya Aura components
  • Post-installation steps and troubleshooting
  • Upgrading and managing Callback Assist

Related Documentation

For more information, refer to the following Avaya documents:

  • Avaya Callback Assist Overview and Planning guide
  • Administering Avaya Callback Assist guide
  • Avaya Callback Assist reporting guide
  • Avaya Callback Assist migration Guide
  • Avaya Callback Assist Web services API guide
  • Avaya Callback Assist Release Notes

For support and additional resources, visit the Avaya Support website.

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