Aqara Camera Hub G5 Pro (PoE) User Manual

Product Introduction

The Camera Hub G5 Pro (PoE) is designed for 24/7 comprehensive use. It features a video resolution exceeding 4 million pixels, a 133° diagonal field of view (FOV) lens, a large F1.0 aperture, and a 1/1.8" image sensor, delivering vibrant color imaging even in low-light conditions. The camera supports PIR motion detection to identify people or lingering presence. It includes a 3000K color temperature spotlight for illumination, enhancing AI identification accuracy. The G5 camera offers various AI functions such as person detection, pet detection, package detection, lens occlusion detection, face recognition, and vehicle recognition. It also functions as a Zigbee and Thread hub for connecting to Aqara and third-party Matter devices. The product has an IP65 dust and water resistant rating, suitable for environments from -30°C to +50°C (-22°F to 122°F).

What is in the Box

• Camera Hub G5 Pro (PoE) × 1
• User manual × 1
• Rear lid opener × 1
• Power cable × 1
• Wall Screws (M3 × 20mm, self-tapping) & Anchors Kit (32mm) × 1
• RJ45 Waterproof Kit × 1

Device Components

The camera features:

• Lens
• PIR Sensor
• Indicator Light
• Microphone
• Spotlight
• Adjustable Bracket
• Tightening Adjustment Screw
• Wall Mounted Bracket Fastening Screws
• USB-C Power Port
• Speaker
• Rear Cover Removal Screw
• Rear Cover Screw Hole
• 1/4" Bracket Screw Hole
• Ethernet Cable
• Reset Button: Press and Hold for 10s to reset the network and unbind the device. Quick Press 10 Times to restore factory settings.

Device Installation

Select the installation Position

The product can be mounted on a wall, ceiling, or placed on a flat surface.

Flat Surface Placement:

Place the camera on a flat surface. After connecting to the app, the tilt and rotation angles can be manually adjusted based on real-time streaming.

Wall Mounting and Ceiling Mounting (Example: Wall Mounting):

1. Install the camera at a height of 2-3 meters above the ground. For vehicle recognition, install on the left/right side of a garage door or driveway. Avoid center placement as it requires a larger view of the target vehicle.
2. Loosen the fastening screws of the wall-mounted bracket, remove the bracket, attach it to the selected installation position, and mark the drilling points.
3. Use a Ø6 mm drill bit to drill holes at the marked positions, with a drilling depth of ≥ 32 mm.
4. Use a tool to hammer the 4 expansion plugs into the drilled holes, ensuring a flat surface.
5. Use the self-tapping screws from the accessory pack to secure the bracket to the wall.
6. Insert the camera and other bracket parts into the groove of the wall mount bracket from top to bottom, then tighten the screws to secure it.

Connect the Network Cable

1. Take out the waterproof accessory RJ45 and connect the network cable according to the provided steps (diagrams show cable connection and waterproofing).

Adjust Camera Position

After adding the camera to the app, manually adjust the pitch and rotation angles of the bracket based on real-time streaming to aim the lens at the desired position.

Choose power supply mode and connect to the network

1. The product can be powered by an external power adapter via its USB-C port or by PoE via its RJ45 port. Select the method based on the installation location.
2. The product connects to the network exclusively through an RJ45 Ethernet port with a network cable; Wi-Fi connection is not supported. Refer to the diagrams for connection methods:
   • Method 1: Connect the camera to a PoE Network Switch, which is then connected to a Router.
   • Method 2: Connect the camera to a Router using a power adapter plugged into a wall outlet.

Attention: When the camera is powered by both an external adapter and PoE, it will prioritize power from the PoE port.

Device Binding & Initialization

1. Download App

Search for "Aqara Home" in the Apple App Store, Google Play, Xiaomi GetApps, Huawei App Gallery, or scan the QR code to download the app.

2. Add Product to Aqara Home

Connect the camera to Aqara Home or HomeKit before installation. Use the rear lid opener to open the camera's back cover. The indicator light status is described as follows:

Connect the camera to the network using an Ethernet cable and power it on. When the status indicator light flashes yellow, open the Aqara Home App. The camera should be automatically discovered. Click on the discovered camera and follow the app's instructions to bind it, or click the "+" on the homepage and select "Camera Hub G5 Pro (PoE)". A solid blue indicator light signifies a successful connection.

• If the indicator light does not flash yellow after powering on, use the accessory tools to open the rear cover, long-press the function button for 10 seconds, or quickly press it 10 times to reset the device.
• Ensure your mobile phone is on the same LAN Wi-Fi network as the camera during setup.
• You may need to scan the Aqara pairing QR code on the product or manual, or enter an 8-digit pairing code. Follow the app's instructions to complete the process.

3. Add Product to HomeKit

Open the Apple "Home" app, click "+" on the upper right corner, and scan or manually input the HomeKit setup code (HomeKit QR code) from the product or user manual to connect the device to HomeKit.

HomeKit Troubleshooting:

1. Prompt "Unable to add accessory": Repeated connection failures may have left unresolved error information in the iOS cache. Restart your iOS device (iPhone or iPad), reset the camera, and try again.
2. Prompt "Accessory added" but not working: Restart your iOS device, reset the camera, and manually enter the HomeKit setup code to add the camera.
3. Prompt "Accessory not found": Reset the camera, wait for 3 minutes, and add it again by manually entering the HomeKit setup code.

Note: Do not discard the QR code. If unable to add the device, press and hold the function button for 10 seconds to reset the network, then try again.

4. Bind Child Device

This product is a Zigbee hub and can connect with Thread child devices. Bind child devices following their respective user manuals.

5. Other Functions

Explore more device functions by logging into the Aqara Home app.

Product Specifications

• Model: CH-C03E/CH-C03D
• Resolution: 2688×1520
• Image Sensor Size: 1/1.8"
• FOV: 133° (Diagonal)
• Aperture: f1.0
• Encode: H.264
• PIR Detection Angle: Horizontal 100°, Vertical 65°
• Spotlight: Rated Power 3W, Luminous Angle 120°, Color Temperature 3000K
• Wireless Protocol: Zigbee IEEE 802.15.4
• Wired Input: 5V === 2A
• PoE Input: 48V === 0.27A
• Operating Temperature: -30°C ~ +50°C (-22°F ~ 122°F)
• Operating Humidity: 0 ~ 95% RH, No Condensation

User Information

The "Works with Apple" badge indicates the accessory is designed for specific Apple technology and certified by the developer for performance standards. Apple is not responsible for the device's operation or compliance with safety and regulatory standards.

A 10-day recording history from your Camera Hub G5 Pro (PoE) is stored in iCloud and viewable via the Apple Home app on iPhone, iPad, or Mac. You can add cameras to iCloud plans: one camera to a 50GB plan, up to five to a 200GB plan, or unlimited cameras to a 2TB plan at no extra cost. Camera recordings do not count against your iCloud storage limit.

Communication between Apple devices (iPhone, iPad, Apple Watch, HomePod, HomePod mini, Mac) and the HomeKit-enabled Camera Hub G5 Pro (PoE) is secured by HomeKit technology.

Apple, Apple Watch, HomeKit, HomePod, HomePod mini, Siri, iPad, iPad Air, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

Warning:

1. This product is not a toy; keep it away from children.
2. Avoid installing the product where it may obstruct the lens, PIR, or spotlight. When adjusting the lens orientation, avoid aiming at direct sunlight to prevent irreversible hardware damage to the image sensor.
3. Do not stare at the spotlight for extended periods when it is on and at maximum brightness to avoid eye damage.
4. This product does not support infrared light for night vision. In completely dark environments, turn on the spotlight.
5. Do not attempt to repair the product yourself, as this may void warranty services.
6. Use an adapter with a minimum output of 5V === 2A with the product.

Contact Information

Online Customer Service: www.aqara.com/support

Manufacturer: Lumi United Technology Co., Ltd.

Address: Room 801-804, Building 1, Chongwen Park, Nanshan iPark, No. 3370, Liuxian Avenue, Fuguang Community, Taoyuan Residential District, Nanshan District, Shenzhen, China.

Email: support@aqara.com

Made in China