Jabra Product Catalog

GN Group Overview

GN is a global leader in audio and video communication technology. Jabra is part of the GN Group, leveraging over 150 years of expertise. Jabra products are used worldwide for remote communication.

Key Partners: AVAYA, CISCO, GENESYS, Mitel, NICE, Amazon Connect.

GN Group Information:

• Headquarters: Denmark
• Employees: Approximately 7,000
• Global Presence: 100 countries

Contact Information:

• GN Support Center
• Hours: Weekdays 9:00 - 17:00
• TEL: 0120-818-203
• Mail: support.jp@jabra.com
• GNオーディオジャパン株式会社 (GN Audio Japan Inc.)
• Address: 7F, Shinbashi M-SQUARE, 1-10-6 Shinbashi, Minato-ku, Tokyo 105-0004
• Website: www.jabra.jp

Jabra is committed to sustainability. Visit https://www.jabra.jp/about/sustainability for more information.

Note: Catalog information is current as of November 2024. Please refer to product manuals and website for the latest details.

Jabra Engage 65 SE Series

The Ultimate DECT Wireless Headset for Contact Centers

Features:

• World's most powerful wireless headset: Advanced features with up to 150m wireless range, advanced noise-canceling microphone and speaker.
• Busy Light: Indicates when the user is on a call.
• Conference Functionality: Supports up to 4 participants.
• 3x Simultaneous Use: New technology allows 3 times more simultaneous connections than previous models, overcoming wireless installation limitations.
• Highest Level of Security: Employs AES 256-bit encryption for high security wireless communication.

Connection Example: A diagram shows a headset connecting to a base unit, which then connects to a PC via USB and a phone via a connection cord.

Wireless Headset Installation Capacity: Jabra Engage 65/55 SE series and Jabra Pro 925 use different communication bands, reducing interference when combined. Range can be adjusted to install more units.

Jabra Engage 55 SE Series

Portable, Professional DECT Wireless Headset

Features:

• Portability and Professional Quality: The included "Link 400" makes it portable while maintaining professional performance. Ideal for hybrid work, easy to carry anywhere.
• Top-Class Noise-Canceling Microphone: Same high-performance noise-canceling microphone as the top Engage 65 SE model, improving call quality by isolating background noise.
• Compatibility: Headset is compatible with the Engage 65 SE base unit for seamless integration.

Connection Example: A diagram shows the headset connecting to the Link 400 DECT USB adapter.

Jabra Link 400 DECT USB Adapter: A compact, lightweight USB adapter that provides up to 150m wireless range for Engage 55 headsets, making the base unit portable.

Features:

• Portable Base Unit Performance: Offers the same communication performance as the base unit in a portable size, with up to 150m DECT wireless range and flexibility.
• Headset Compatibility: Compatible with headset units if firmware is up-to-date.
• Conference Functionality: Supports up to 4 simultaneous headset connections to one Link 400, useful for OJT and monitoring calls.

Jabra Pro 925 Series

Affordable Wireless Communication for Business

Features:

• Wireless Convenience for Everyone: Jabra Pro 925 for phone connection, and Jabra Pro 925 D with Bluetooth for dual connectivity (mobile phone and desk phone).
• Improved Work Efficiency: Ideal for professionals who handle many calls from mobile phones or desk phones, enabling wireless operations.
• Long Talk Time: Up to 12 hours of continuous talk time.

Connection Example: Diagrams show connections to a phone and a smartphone (for Pro 925 D).

Accessories

Enhance hands-free calls with dedicated accessories:

• Jabra Link EHS Adapter: Connects headset base units to compatible phones for remote call answering/ending via headset buttons.
• Jabra GN1000 RHL: A lifter that allows remote control of handset lifting/hanging via headset buttons, enabling call management from a distance.

A table lists EHS adapters compatible with various phone brands (Avaya, Cisco, Polycom, NEC).

Jabra Engage 50 II Series

Premium Headset for Clear Calls

Features:

• Professional Call Quality: 3 high-performance noise-canceling microphones improve call clarity and accuracy for voice-to-text.
• Reduced Call Fatigue: Clear audio and BalancedVoice™ technology enhance productivity.
• Comfortable Fit: Ultra-lightweight design with ear-friendly fit and hearing protection for all-day comfort.
• Controller Included: "Link controller" (on some models) allows fingertip control of calls, volume, and mute.
• SmartRinger: Notifies of incoming calls even when the headset is off the ear (when placed on a flat surface).
• Engage+ Software Support: AI-powered software provides real-time advice to operators, improving customer satisfaction.

Connection Example: Diagrams show headset connections to PC via USB.

Jabra Engage 40 Series

Enhanced Conversation Experience

Features:

• Sharp Conversations: 2 high-performance noise-canceling microphones ensure clear audio and accurate voice-to-text transcription.
• Clear Audio: High-performance speakers and BalancedVoice™ technology reduce call fatigue and boost productivity.
• Comfortable Design: Ultra-lightweight and ergonomic design with hearing protection for comfortable, all-day use.
• Integrated Controller: Models with an inline controller allow instant call management (answer/end, volume, mute).
• Engage+ Software Support: AI-driven software offers real-time guidance to operators.

Connection Example: Diagrams show headset connections to PC via USB.

Corded Headsets

Jabra Biz 2400 II Series: Comfort, Sound Quality, and Durability

Features:

• All-Day Comfort: Lightweight design with comfortable leather-type ear cushions and headband.
• Superior Sound: Noise-canceling microphone and wideband speakers for clear, natural conversations.
• Durability: Robust design with reinforced cords and a 360° rotating microphone boom to prevent damage.
• 3-Year Warranty: Provides peace of mind.

Connection: QD (Quick Disconnect) connector for easy attachment/detachment of cords. Connection examples for phones.

Jabra Biz 2300 Series: Lightweight and User-Friendly

Features:

• Lightweight Design: Ultra-light for comfortable all-day wear.
• HD Audio and Noise Cancellation: HD voice technology and noise-canceling microphone ensure clear, natural calls.
• Hearing Protection: PeakStop™ technology automatically removes sudden loud noises.
• Durability: Reinforced cords and a 360° rotating microphone boom enhance longevity.

Connection: QD connector and USB options. Connection examples for phones and PCs.

Connecting Cords and Accessories

Enhance your headset setup with specialized cords and adapters:

• Jabra Link 860: High-performance amplifier for headset connection, featuring desk phone/PC switch, volume control, and Jabra Safe Tone hearing protection.
• Jabra GN1200 CC: Universal smart cord with an 8-step selector switch to adapt to most telephones, reducing costs during system changes.
• Jabra GN1216 CC: Cord optimized for Avaya One-X phones.
• Jabra Link 950: USB adapter that supports transition from desk phones to softphones, offering features like active noise cancellation and busy lights.
• Jabra Link 180: A selector switch allowing easy switching between desk phones and PC softphones with a single headset. Plug-and-play.
• Jabra Link 260: USB adapter that converts standard QD corded headsets for PC softphone use, featuring an inline controller for call management.
• Jabra Link 265: USB monitoring cord for PC softphones, enabling supervisor monitoring and mute functionality.

Various connection diagrams are provided for these accessories.

Software Solutions

Engage+ Software (For Engage 50 II / Engage 40)

Real-time Customer Satisfaction Improvement: Innovative software for contact centers that analyzes calls and provides real-time advice to operators via a "live feedback widget" to improve customer satisfaction.

Features:

• Customizable Call Time Goals: Set and manage call time targets with notifications.
• Optimal Speaking Timing: Detects and alerts if an operator interrupts the customer too frequently.
• Silence Optimization: Alerts for excessive or frequent silences during calls.
• Mute Reminders: Prevents forgetting to unmute during calls.
• Mic Position Guidance (Engage 50 II only): Notifies operators if the headset microphone is not positioned correctly.
• Noise Detection: Alerts if ambient noise exceeds the noise-canceling capability.

Download Jabra Direct 2.0 for users at https://www.jabra.jp/software-and-services/jabra-direct (also check for latest compatibility info). For Mac, download Jabra Suite for Mac.

Jabra Xpress 2.0 (For Administrators)

Understand Call Data: Provides insights into operator call status, including noise levels. Enables data analysis for noise reduction and productivity improvement.

Learn more at https://www.jabra.jp/software-and-services/jabra-xpress.

Why Choose Jabra Contact Center Headsets?

Jabra headsets are designed for ease of use and performance in contact centers, meeting user needs for:

• Clear Customer Voice: High-quality speakers make customer voices easy to hear.
• No Operator Background Noise: Noise-canceling microphones isolate the operator's voice, eliminating background distractions.
• Lightweight Comfort: Ergonomic, lightweight design reduces fatigue during long calls.

Benefits:

• Improved Customer Satisfaction: Clearer calls and better communication.
• Increased Productivity: Reduced fatigue and enhanced focus.
• Flexibility: Suitable for remote operators and various work environments.

User Voice: Testimonials highlight excellent sound quality, noise cancellation, comfort, and overall satisfaction.

Best Call Quality: Jabra Direct 2.0 can detect incorrect microphone boom arm positioning, alerting operators to ensure optimal sound pickup.

Specification Comparison Table

A detailed comparison of Jabra's wireless and corded headset series across various technical specifications.