Smart-Ex® 03 DZ1 / DZ2 User Manual

Legal Information

Copyright © 2023 Pepperl+Fuchs SE. Pepperl+Fuchs logo is a trademark of Pepperl+Fuchs SE. Other product names may be trademarks or registered trademarks of the respective owners with whom they are associated.

Third Party Trademarks

Google™, Android™, Google Play and other marks are trademarks of Google LLC. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.

Phone Models and Support Information

Congratulations on the purchase of a Smart-Ex® 03 dual-SIM smartphone. This phone is GSM/UMTS/4G/5G enabled. It features Voice over Wi-Fi® (VoWi-Fi) and an intuitive, feature-rich user interface designed for professional users.

Phone Models Covered

This user guide covers the different variants of Smart-Ex® 03. The model name of the device can be found on the packaging.

Network Services

These are additional services provided by your network service provider. To utilize these services, subscribe through your provider and obtain their instructions.

Pepperl+Fuchs Support Information

For additional product and support information, visit https://www.pepperl-fuchs.com.

Use the Guide Effectively

Familiarize yourself with the terminology and symbols used in this guide.

Home Screen

This is the screen displayed when the phone is in idle condition.

Touch & Hold

Touch and hold an item on the screen without lifting your finger until an action occurs.

Drag

Touch and hold an item for a moment, then without lifting your finger, move your finger on the screen to the target position.

Swipe or Slide

Quickly move your finger across the screen without pausing. For example, slide a home screen left or right to view other home screens.

Pinch In/Out

Pinch in or out on a web page, map, or screen to zoom in or out, respectively.

Common Actions

Actions commonly used when accessing menu items:

• BACK: Displays the previous screen. Use the Left Selection Key. [⇦]
• HOME: Moves the current application to the background and displays the home screen. [⌂]
• RECENT: Displays recently used applications. [□]

Limited Feature Description: Disclaimer

Your Smart-Ex® 03 smartphone runs on Android and includes Google applications. This document covers basic features. Refer to application-specific help and support documentation for advanced features. The Android operating system receives frequent updates; installing them ensures optimal use.

Avoid High Temperatures

Leaving the phone in extreme hot or cold places (e.g., a closed car) reduces battery capacity and lifetime. Keep the phone between -20°C and +60°C (-4°F and +140°F). A hot or cold battery may temporarily not work, even when fully charged. Battery performance is limited at temperatures well below freezing.

Personal Medical Devices

Smartphones may affect pacemakers and other implanted equipment. Avoid placing the phone over a pacemaker (e.g., in a breast pocket). When using the phone, hold it to the ear opposite the pacemaker. Maintaining a minimum distance of 15 cm (6 inches) limits interference risk. If interference is suspected, turn off the smartphone immediately. Consult your cardiologist for more information. For other medical devices, consult your physician and the manufacturer. Follow instructions to switch off the device or deactivate the RF transmitter when required, especially in hospitals and airplanes. Equipment in these locations may be sensitive to radio waves. Observe restrictions at gas stations or areas with flammable atmospheres or close to electro-explosive devices (applicable to non-Ex versions only).

Child Safety

This equipment is not suitable for use in locations where children are likely to be present.

Emergency Calls

Smartphones use radio signals, which cannot guarantee connection under all conditions. Never rely solely on a smartphone for essential communications (e.g., medical emergencies). Emergency calls may not be possible in all areas, on all cellular networks, or when certain network services or smartphone features are in use. Check with your local service provider. To make emergency calls, dial the emergency numbers. If the phone display is locked, long-press the EMERGENCY text on the screen.

Unboxing the Phone

The Smart-Ex® 03 phone box contains:

• Smart-Ex® 03 phone
• Battery pack Ex-BP S03
• Wall charger
• USB cable
• Torx T8 screwdriver
• Documentation

Your SIM Card

The SIM card associates your network services (phone number, data services, etc.) with your phone. Contact your cellular network provider for the SIM card.

Inserting the Nano-SIM Card and Battery

Step 1

1. Unscrew the two cover screws counter-clockwise using the provided Torx T8 screwdriver. Ensure the SIM fits correctly into the slot and the contact is complete.
2. Remove the battery.

Step 2

1. Insert the Nano-SIM card with gold-colored contacts facing downwards.
2. Push it upwards into the designated slot.

Ensure the SIM fits correctly and the contact is complete. Use the Torx T8 screwdriver and do not overtighten the screws.

Step 3

1. Insert the battery into the battery slot as shown in the figure and screw down the two cover screws clockwise.

eSIM Activation

Send a request for eSIM to your cellular network operator; a QR code will be sent via email for activation. Navigate to Settings > Network and Internet > SIMs, then click Add to add a new SIM. Follow the on-screen wizard instructions to download and activate the eSIM. You will be prompted to scan the QR code from your service provider. Once activated, the eSIM becomes your default SIM for calls, and the physical SIM is deactivated. If performing a factory reset, ensure the eSIM profile is retained. If erased, contact the network provider for reactivation.

Charging the Phone

1. Connect the USB cable to the phone and the other end to a power source via the wall charger.
2. Plug the wall charger into a power outlet. The screen will display a battery charging icon. The LED indicator at the top of the phone shows RED while charging and turns GREEN when charging is complete.

Disconnect the USB cable once the charge reaches 100%. Do not overcharge; a full charge takes approximately 2.5 hours.

Phone Components

The following diagram illustrates the components of the Smart-Ex® 03 phone:

• 1. Ear-piece
• 2. Headset / RSM interface
• 3. Eyelet
• 4. Proximity / Light sensor
• 5. Multifunction key right
• 6. Power key with fingerprint sensor
• 7. Touchscreen
• 8. Loudspeakers
• 9. Microphone
• 10. USB-C interface (Note: Does not support 3.5mm audio adapter)
• 11. Multifunction key left
• 12. Volume key
• 13. Front camera
• 14. Alarm key
• 15. Notification LED
• 16. Rear camera
• 17. Noise canceling microphone
• 18. Flash LED
• 19. Battery
• 20. NFC antenna
• 21. Charging contacts

Starting the Phone

After powering on the Smart-Ex® 03, a START button appears. Tapping it initiates the Wi-Fi connection setup.

1. Click the START button to begin phone setup.
2. Select your network from the displayed list or choose 'Setup Offline' to proceed without a connection.
3. Enter the password for your Wi-Fi network. Select 'Advanced options' if necessary.
4. Click 'CONNECT'. The password will be authenticated, and the connection established, leading to the Google Sign-in page.
5. Sign in with your Google Account using your email ID.

Offline Mode Setup

If you choose the offline mode:

1. Click 'Continue' to set up your phone offline, or click 'Back' to connect to a Wi-Fi network.
2. If you select 'Setup Offline', the Google Services page appears. Accept and follow the wizard steps to set up your phone.

The Smart-Ex® 03 Phone

Basic apps like Call Dialer, SMS, Calendar, Contacts, and Camera are visible on the Home screen. Follow the setup wizard to download data and activate apps. You can drag and drop favorite apps to the Home Screen for quick access. Swipe up to see all available apps. Standard apps (Chrome, Calendar, Calculator, Files, Messages) are pre-installed. Additional apps can be downloaded from the Google Play® store.

Features specific to the Smart-Ex® 03 are detailed in the Custom Features section.

Home Screen Functions

After setup, the Home screen serves as the main access point. It includes:

• Time indicator: Displays the current time based on the selected time zone.
• Network strength indicator: Shows the network strength of the service provider.
• Battery charge indicator: Displays the battery's charge status.
• Status bar: At the top, shows notifications like missed calls, new messages, alarms, events, and software updates.
• Google search bar: Allows searching within the phone or on the internet. Touch to type or use voice input.
• App icons: Displayed on the Home screen for quick access. Icons can be dragged, dropped, grouped into widgets, and organized into folders.

Soft Keypad Functions

The following table describes the soft keys and their functions:

Home Screen Indicators

Icons at the top of the screen provide device status information (date, time, battery, data service, Wi-Fi). Other indicators like airplane mode, alarm, and call forward appear when activated.

EMM Provisioning

In enterprise environments, mobile devices are enrolled into an Enterprise Mobility Management (EMM) system. Various solution providers offer different activation methods, potentially integrating Google's Android Zero Touch (AZT) provisioning. These methods simplify device provisioning and management.

Quick Settings

Quick settings provide fast access to frequently used settings from the status bar. Drag down the status bar to access them. Tap 'Edit' to add or remove settings.

Brightness Bar

Drag the bar left or right to adjust screen brightness.

Internet (Wi-Fi Network)

Tap 'Internet' to see available Wi-Fi connections. Wi-Fi is a wireless technology providing internet access. To connect:

1. Tap a Wi-Fi router within range.
2. Enter the password if secured, then tap 'Connect'.

Bluetooth Devices

Bluetooth is short-range wireless communication. Use Bluetooth headphones for calls.

Activating Bluetooth

Tap the Bluetooth button to activate it. Tap and hold to view 'Connected Devices' and devices available for pairing.

Pairing a Bluetooth Device

1. From Quick Settings, tap the Bluetooth button.
2. Alternatively, from Home/All Apps, tap Settings [⚙️] > Connected devices. Ensure Bluetooth is active on both devices.
3. Tap 'Pair new device' to search.
4. Tap 'Settings' next to a paired device to connect for contacts, call history, and internet access.
5. Enable 'Media Audio' for listening to media files (only appears with a Bluetooth headset/car kit).
6. Confirm the passkey on both devices to pair.
7. The device appears in the 'Paired device' list.

Do Not Disturb (DnD)

Tap the 'Do Not Disturb' button in Quick Settings to activate. Notifications will not be displayed.

Auto-rotate

Tap the 'Auto-rotate' button to enable automatic screen orientation changes based on device position.

Battery Saver

Activates to reduce background activity, screen brightness, and save battery charge for longer operation.

Airplane Mode

Disables network and mobile data connectivity. Phone calls cannot be made or received. Media files and features not requiring internet access are available.

Night Light

Reduces screen brightness and emits a background light for better visibility in dark places.

Torch

Tap to switch on the Torch Light. Cannot be activated if the Camera app is open.

Wi-Fi Calling (VoWiFi)

Allows making/receiving calls over Wi-Fi in areas with low cellular coverage. Ensure your service provider supports this. Activate via Phone > Settings > Calling accounts > Operator name > Wi-Fi calling, or from Quick Settings.

Voice over 5G

Supports Voice calls over 5G where the network and phone are provisioned. Activate via Settings > Network and Internet > SIMs > Voice over 5G.

Glove Mode

Activates to improve touch functionality when wearing gloves.

Battery Usage Guidelines

The Smart-Ex® 03 has a removable battery. Contact Pepperl+Fuchs customer support for battery-related queries.

Warning: Use only Pepperl+Fuchs certified chargers and USB cables. Charging with a different cable/charger or in a hazardous environment compromises the intrinsically safe nature of the device.

Charging the Battery

The battery is not fully charged upon delivery. Fully charge it before first use. Full capacity is reached after 3-4 charge/discharge cycles.

Warning: Risk of explosion if the battery is replaced with an incorrect type. Dispose of used batteries according to instructions.

1. Insert the charger plug into a power outlet.
2. Connect the USB (Type-C) connector to the phone's charging port (located at the lower end). Open the USB cover and rotate it 180° to secure it before connecting.

Charging Animation/Icon

When the phone is switched off and charging, a battery charging animation with percentage is displayed. When switched on, the home screen's top-right corner shows a charging animation. The animation stops when fully charged. The LED indicator at the top shows RED during charging and GREEN when complete.

Verifying and Optimizing Battery Usage

Check battery status via Settings > Battery. The discharge graph shows battery level over time. The list at the bottom breaks down battery usage by application. Touch an item for more details and power-saving options. Stopping system apps like Google services may affect device functionality.

Tips to Extend Battery Life

• Turn off Wi-Fi, Bluetooth, or GPS when not in use via Quick Settings or Phone Settings.
• Limit usage of location-based applications.
• Set screen brightness to Auto and a shorter sleep timeout (e.g., 1 minute) in Settings > Display.

LED Indicators

An LED indicator near the red button at the top of the phone flashes in red, blue, or green:

• Red: Blinking red indicates low battery (below 15%) requiring charge. Solid red indicates charging in progress.
• Blue: Blinking blue indicates missed events (call, message, calendar notification).
• Green: Indicates the battery is fully charged; unplug the charger.

Call Screen Functions and Indicators

Customize call settings as needed.

From the Home or All Apps screen, tap the Phone icon [✆]. The Phone screen shows recent calls. Action panel icons include Speed dial [⭐], Call History [?], and Contacts [?]. Use the search bar to find contacts by name or number. Tap the dial pad [?] to call directly.

Dialing Options

• Speed dial: Tap a pre-set contact/number.
• Call history: Tap the Call History icon [?], select a contact/number, then tap the phone icon [✆] to call.
• Contacts: Tap a specific contact and then the phone number to dial.

Custom Applications

Two custom applications are specific to the Smart-Ex® 03: eSentinel and eDiagnostics.

eSENTINEL

Configure alarm systems with five alarm types for different situations. Widgets are on the Home screen. Alarms can be set in the Red Button section. These are 'Lone Worker Safety' settings for personnel working solo.

eDIAGNOSTICS

Check the functionality of each phone feature. The IT Admin verifies phone health and rectifies reported issues.

CAMERA

Capture pictures and video in two modes each. Video modes include normal and HFR (high-resolution). Photo modes include Photo (normal) and ProMode (high-resolution).

Flash

The flash operates in two modes: Auto and HDR.

• Auto: Flash activates based on ambient light.
• HDR: Higher resolution photos require flash to capture object details.

The flash can be switched off if not needed. The Torch cannot be switched on when the camera application is active.

Custom Features

Prog Keys (Programmable Keys)

Assign various functions to specific keys. For example, the button above the power button can be assigned to the Camera or another function.

PTT (Push to talk)

Located below the volume button, it functions as a one-way radio communicator. Hold to speak, release to listen. Short or long presses can be assigned to different functions.

Alert Key

Two options to activate an alert: 'All Key Press' (assigned to eSentinel for alert messages) or 'Long Press' (assigned to send an alert).

Multifunction

Multiple functions can be assigned via short or long press options.

Security Settings

Secure your phone with Fingerprint, PIN, or Pattern. Go to Settings > Security > Device Security and follow the wizard. The fingerprint sensor is on the Power button.

Frequently Asked Questions

What is Pocket mode?

Pocket mode disables screen touches to prevent accidental operations when the phone is in your pocket, avoiding unintended unlocks or calls.

How can I activate Wi-Fi Calling (VoWiFi)?

Wi-Fi Calling allows calls over Wi-Fi in areas with weak cellular signal. Ensure your service provider supports it. Activate via Phone > Settings > Calling accounts > Operator name > Wi-Fi calling.

How can I configure and use Speed dial?

Associate numeric keys with frequently used contacts. Long-pressing a numeric key dials the associated contact. Numeric key '1' is reserved for voicemail. Activate via Call Settings > Speed Dial settings.

How can I perform a system update?

Check for updates in Settings > System > System update. Updates are downloaded and installed via Wi-Fi/mobile data. Wi-Fi is preferred to avoid mobile data charges.

How can I use the flash light settings?

Restrict accidental flash usage via Settings > System > Custom Feature. Turning flash off disables it for both Camera and Torch.

End User License Agreement

License

This device contains software owned by Pepperl+Fuchs SE and third-party suppliers. Pepperl+Fuchs grants a non-exclusive, non-transferable license to use the software solely with the device. Reproduction, modification, reverse engineering, or decompiling is prohibited. You may transfer rights and obligations with the device to a third party, provided they agree to these terms. The license is for the useful life of the device and terminates if you fail to comply with its terms. Pepperl+Fuchs and its suppliers retain all rights to the software. Delaware, United States law governs this license.

Phone Care

The phone has a designated IP class for dust and water protection (EN/IEC 60529), meaning it's dust protected and can be submerged up to 1.0 m for 31 minutes. Deeper immersion can cause damage. The phone is built for heavy-duty use and protects against disassembly or mechanical damage from free falls up to 1.5 meters. Stronger impacts can cause damage.

Warranty

Refer to the User Manual provided in the Sales kit for warranty details.

Warning: Changes or modifications not expressly approved by Pepperl+Fuchs SE for compliance may void the user's authority to operate the equipment.

Compliance and Regulatory

FCC Standard

This Smart-Ex® 03 variant for North America complies with FCC Part 15 (FCC ID: 2AXZAS03GR01). Operation is subject to two conditions: the device must not cause harmful interference, and it must accept any interference received. It has been tested and found to comply with Class B digital device limits, designed for reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate RF energy; improper installation may cause interference. If interference occurs, try reorienting the antenna, increasing separation, using a different circuit, or consulting a technician. Country code selection is for non-US models only. All Wi-Fi products marketed in the US must use US operation channels.

Hearing Aid Compatibility (HAC) — U.S. only

This device is hearing aid compatible per ANSI C63.19-2011, rated M3/T3 (M for acoustic coupling, T for telecoil mode).

Compulsory FCC Statement

The phone is tested and certified for hearing aid compatibility with some wireless technologies. Newer technologies may not be tested. Thoroughly test features in various locations with your hearing aid or cochlear implant to identify interference. Consult your service provider or manufacturer for compatibility information or return/exchange policies.

IC Notice

This device complies with Industry Canada license-exempt RSS standards. It must not cause interference and must accept any interference received. This Class B digital apparatus complies with Canadian ICES003 (IC: 7037A-S03GR01).

IC Radiation Exposure Statement

This EUT complies with SAR limits for general population/uncontrolled exposure (IC RSS-102) and was tested per IEEE 1528 and IEC 62209. Install and operate with at least 10 mm separation from the body. The device and antenna(s) must not be co-located with other antennas/transmitters. WLAN use is restricted to indoor use.

Declaration of FCC (Translated from French)

This Smart-Ex® 03 variant for North America complies with Part 15 of the FCC Rules (FCC ID: 2AXZAS03GR01). Operation is subject to the following two conditions: The device must not cause harmful interference, and it must accept any interference received, including interference that may cause undesired operation. The device has been tested and declared compliant with Class B digital device limits per FCC Section 15, designed to provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate RF energy; improper installation may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If interference occurs, try reorienting the antenna, increasing separation, connecting to a different circuit, or consulting a qualified technician. Country code selection is for non-US models only and not available for all US models. Per FCC regulations, all Wi-Fi products marketed in the US must use US operation channels only. Hearing Aid Compatibility (HAC) — U.S. only: This device is hearing aid compatible per ANSI C63.19-2011, rated M3/T3 (M for reduced RF interference for acoustic coupling, T for inductive coupling with hearing aids in telecoil mode) on a scale of 1-4. Mandatory FCC statement: This phone has been tested and certified for use with hearing aids for some wireless technologies. Newer technologies may not have been tested. It is important to try all features thoroughly and in different locations with your hearing aid or cochlear implant to determine if you hear interfering noise. Consult your service provider or manufacturer for hearing aid compatibility information. For questions about return or exchange policies, consult your service provider or retailer. IC Notice: This device complies with Industry Canada license-exempt RSS standards. Operation is subject to two conditions: the device may not cause interference, and it must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES003 (IC: 7037A-S03GR01). Declaration of Exposure: This EUT complies with SAR for general population/uncontrolled exposure limits in IC RSS-102 and was tested per IEEE 1528 and IEC 62209. Install and operate with a minimum distance of 10 mm from your body. The device and its antenna(s) must not be co-located or operate with any other antenna or transmitter. WLAN band use is restricted to indoor use.

Caution (Translated from French)

1) Operation in the 5150–5250 MHz band is for indoor use only to reduce the risk of harmful interference to co-channel mobile satellite systems. 2) Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems. 3) Devices shall not be used for control of or communications with unmanned aircraft systems.

Radio Frequency (RF) Energy

This device is designed not to exceed RF energy emission limits set by the FCC and Industry Canada. During SAR testing, it transmits at its highest certified power level. Actual SAR levels may be lower due to variable power operation. Closer proximity to a wireless base station reduces power output. The Specific Absorption Rate (SAR) is the measure of RF energy absorbed by the body. The FCC and Industry Canada SAR limit is 1.6 W/kg. This device complies with SAR limits for general population/uncontrolled exposure (ANSI/IEEE C95.1-1992 and Canada RSS 102) and meets FCC and IC RF exposure guidelines when tested in direct contact with the body.

• Highest reported SAR for head: 0.62 W/Kg (1g)
• Highest reported SAR for body-worn: 0.9 W/Kg (1 g)
• Highest reported SAR for hotspot: 0.7 W/Kg (1g)

SAR compliance for body-worn operation requires a 10 mm separation distance from the body. Use belt clips or holsters without metallic components to maintain this separation. RF exposure compliance with metallic body-worn accessories has not been tested or certified and should be avoided.

EU / UK Statement

SAR Information

The Smart-Ex® 03 is certified to meet government requirements for radio wave exposure. When communicating, the smartphone emits low levels of radio energy. SAR is the amount of RF energy absorbed by the body, expressed in watts/kilogram (W/kg). International safety guidelines (ICNIRP, IEEE) establish permitted exposure levels. Tests are conducted at the highest certified power level. SAR data for countries adopting ICNIRP limits (EU, Japan, Brazil, New Zealand) is available. A minimum separation distance of 0 mm is required for body-worn operation in Europe, with an ICNIRP limit of 2 W/kg averaged over ten grams of tissue. The highest SAR values for the Smart-Ex® 03 ROW phone are: Head: 1.78 W/Kg (10 g). Body and limbs: 1.95 W/Kg (10 g).

Band and Mode

Disposal of old Electrical and Electronic equipment

The symbol of the crossed-out wheeled bin indicates that products and enhancements marked with this symbol cannot be disposed of as unsorted waste in the European Union. They must be taken to separate collection points at their end-of-life.

Dispose of batteries according to European Directive BattV (EU) 2023/1542. Batteries should not be disposed of with normal household waste. Disposal can be done via appropriate collection points.

Note: The battery poses a fire hazard and can cause chemical injuries if used improperly. Do not open, disassemble, burn, or expose batteries to temperatures exceeding +70 °C. Battery removal instructions are in the safety manual. Disposal regulations apply to old devices as well.

Additional information can be found at https://www.pepperl-fuchs.com/global/en/42217.htm.

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