Aquasana Rhino® Chloramines Whole House Water Filter

Introduction

Meet clean, healthy water. Your new Aquasana® whole house Rhino® system was expertly engineered to reduce contaminants, including 83% of chloramines and 97% of chlorine, from the water throughout your entire home. Enjoy the peace of mind that comes from knowing our award-winning water filter technology is working for you.

Box Contents & System Configuration

The system includes the following components:

• ?️ 1 Rhino® Chloramines Tank
• ? 2 20" Pre-Filter
• ? 3 10" Post-Filter
• ? 4 Plastic Wrench
• ? 5 Filter Support Brackets (2)
• ? 6 1" - 3/4" Reducer Bushings (2)
• ? 7 Shut-Off Valve
• ? 8 Slip Unions (2)
• ? 9 2.5" TOE Nipples (5)
• ? 10 3" Smooth Nipple
• ? 11 Brass Drain Valve
• ? 12 PVC Tee
• ? 13 Tall Salt-Free Water Conditioner (Optional)
• ? 14 UV Filter (Optional)

Box contents will be packaged in multiple boxes. Before beginning installation, please ensure all parts listed are present. If any part is missing or damaged, do not attempt to install the system. Please contact Customer Support for replacement parts at 866-662-6885. Appearance of parts/components may vary depending on the time of purchase.

System Diagram Description: The diagram shows the water flow from left (incoming water supply) to right (outgoing water supply). It illustrates the arrangement of the Rhino tank, pre-filter, post-filter, and optional components like the salt-free conditioner and UV filter, connected via various fittings and shut-off valves.

Installation Steps

Tools Recommended for Installation:

• ✂️ Drill
• ? Wrench
• ? Channel locks
• ⚖️ Pressure reducing valve or pressure regulator
• ? Water hammer arrestor
• ✂️ Pipe cutter
• ? NSF certified PVC primer and glue
• ? NSF certified plumber's tape
• ? Garden hose
• ? 5 gallon bucket

Optional Components:

• ✔️ Check valve
• ? Pro-Grade Bypass Kit
• ⚡ Copper wire & grounding clamps (if copper pipes are present)
• 〰️ Pex tubing, crimp rings and cutter

▶️ Click here to view the Rhino® Whole House installation video.

Precautions

• For all installations: Anticipate the need for additional parts and pieces including but not limited to pex tubing, clamps, and mounting screws to install unit properly.
• ❌ DO NOT install this filter where the line pressure may exceed 100 psi. The operating pressure range is between 20psi – 100psi. For high pressure areas (above 60 psi), a pressure reducing valve or regulator is recommended.
• To safeguard your system from water hammer events, installation of a water hammer arrestor at the beginning and end of the system is recommended.
• Install on cold water lines only (40° – 90°F).
• Installation must comply with existing state and local plumbing codes.
• Some local codes may require a licensed plumber or certified installer.
• It is recommended your system be installed indoors and out of direct sunlight. Protect from direct sunlight and freezing temperatures if installed outdoors.
• Unit must be installed where the main water line enters your home, before the water heater. ❌ DO NOT install after a water heater or on the hot water line.
• ❌ DO NOT install the tank on its side. It must be installed upright.
• Allow an estimated minimum of 50" clearance for height of tank, and a minimum of 44" for floor space.
• Filtration tank must be flushed before running water from system into house.
• Use only NSF certified plumber's tape on threaded fittings. ❌ DO NOT use pipe dope or PVC primer/glue on threaded fittings.
• Properly tighten all fittings to ensure a leak-free assembly.
• If installing on metallic plumbing, two grounding clamps and #4 copper wire are essential for safety. ⚡
• It is strongly recommended to install a check valve at the end of your system configuration and before the water heater to protect your filtration system from back flow.

Step 1: Select Location

Lay out system in appropriate configuration. Improper sequencing of equipment will affect performance and could possibly damage your system.

1. Pick an appropriate installation location where the main water line enters your home, before connecting to the water heater. Install after outdoor hose bibs or irrigation lines to avoid using filtered water where not needed. ❌ DO NOT install after the water heater or on the hot water line.
2. Choose the location for a shut-off valve to isolate your system. If installing a check valve, it should be installed after your system but before the water heater. If installing the Pro-Grade Bypass Kit, choose the location now.

Pro-Grade Bypass Kit Installation:

If your system does not include the Pro-Grade Bypass Kit, continue to step 2.

Due to home design and space variations, anticipate the need for additional items to install the bypass loop properly. These can be found at a local home improvement store or through your plumbing contractor. Not all configurations can be addressed in this guide.

1. Once an appropriate location is selected for the whole home water filter system and main shut-off valve, lay out the bypass loop and ensure you have all components and tools required. The Pro-Grade Bypass Kit is specific to 1" PEX connections. Reference the system configuration image on page 9 for layout and order.
2. Pre-assemble all parts before starting installation. Straighten PEX tubing and plan for additional length that can be trimmed down.
3. Mark your incoming water line where you want to start your bypass loop, before your main PVC shut-off valve. Prepare existing pipes by cleaning the sections you plan to cut.

Step 2: Prepare Rhino® Tank

1. Ensure the Rhino tank sits level. Refer to the troubleshooting section if it looks off-center or unlevel.
2. Pre-assemble all parts and dry-fit the entire system to ensure proper spacing and confirm necessary components. Reference the system configuration image on page 3 for layout and connections.
3. Connect all smooth fitting connections using NSF certified primer and glue. Apply primer and glue, press and hold the connection tight for 10-15 seconds.
4. Carefully remove shipping caps from inlet and outlet ports without damaging valve threads.
5. Wrap threaded nipple ends 3 times with NSF certified plumber's tape. Insert nipples and attached unions to the filtration tank's threaded inlet and outlet. Hand tighten, then tighten again with a pipe wrench (2-2.5 rotations) to seal. DO NOT OVER-TIGHTEN. If space is limited, clamp to the glued union to make final rotations.

Step 3: Copper Pipes Only (Proceed to Step 4 for all other pipes)

When installing on metallic plumbing, securely install two (2) grounding clamps and a #4 copper wire (not included) across the location where the system will be installed. Tightly clamp at both ends.

ELECTRICAL SHOCK HAZARD: Prior to installation on metallic plumbing, securely install two grounding clamps and a #4 copper wire per installation instructions. Failure to follow these instructions can result in death or electric shock.

Step 4: Install Shut-off Valve and Ensure Spacing

You may need additional components to connect your system to the main water line. Ensure you have all components needed before proceeding.

1. Turn off the main water source. Drain water from lines by turning on a faucet at the lowest elevation inside your home to relieve pressure. Installation could take 1-4 hours to complete. You will be without water during this time.
2. Using a pipe cutter, cut into the main water supply line and catch any remaining water in a 5-gallon bucket. Each system includes a 1" PVC shut-off valve with threaded or smooth connections, and reducer bushings for 3/4" main water lines.
3. Loosely fit the shut-off valve to calculate proper component spacing.
4. Measure distance for Pre- and Post-Filter, Rhino® tank, and optional add-ons (Salt-Free Water Conditioner and UV Filter) and mark pipe accordingly.

Diagram Description (Page 9): The diagram illustrates the correct spacing for installing the pre-filters, post-filters, and optional add-ons. It shows the incoming and outgoing water supply lines and the placement of PEX components like shut-off valves, elbows, and male adapters. Another illustration shows correct vs. incorrect pipe cutting, emphasizing straight cuts without burrs.

Step 5: Cut Pipes

Cut pipe along the marked sections from step 4 and clean ends of pipe. Ensure there are no burrs, sharp edges, or deep scratches. Cut tubing as straight as possible with a utility knife or appropriate pipe cutter.

Step 6: Assemble Drain Valve

All threads are NPT tapered pipe threads.

1. Using PVC primer and glue, assemble the piping as shown in Figure 1, applying primer and glue. Ensure enough glue cure time before running water through the system.
2. Wrap the 1/2" male drain end 2-3 times with plumber's tape (Figure 2).
3. Hand tighten the drain valve into the 1/2" female threaded tee. Then, tighten 1-2 more turns with a wrench (Figure 3). DO NOT OVER TIGHTEN. There should be a gap between the drain valve threads and tee. Tightening the 1/2" brass drain valve more than 2 turns with a wrench can cause the tee to crack.

Step 7: Configure System

1. Fit Rhino® tank and additional optional add-ons into the system.
2. Attach the shut-off valve to your incoming water line.
3. Connect the threaded nipple from the shut-off valve outlet to the 20" Pre-Filter housing inlet with NSF certified plumber's tape.
4. If your Pre-Filter housing has a shipping guard attached, remove it. If you upgraded to the Low Maintenance Pre-Filter, remove plastic wrapping from the filter before installing. The filter is inside the pre-assembled housing.
5. Attach the filter wall bracket to the Pre-Filter housing with included screws. Screw the support bracket to the wall. Additional materials may be needed to ensure brackets are supported and secured to the wall.
6. Ensure all parts are flowing through the "IN" port in the correct direction of water flow.
7. Connect the threaded nipple from the Pre-Filter outlet to the union attached to the Rhino® tank inlet.
8. Using the drain valve assembly from step 6, connect it to the union attached to the Rhino® tank outlet and the Post-Filter inlet with included nipples.
9. Attach the Post-Filter bracket and housing to the wall, similar to the Pre-Filter, and ensure all connections are tight.
10. If you have additional attachments, reference their manuals before final installation.
11. Once installation is complete, allow proper time for the glue to dry according to manufacturer instructions.

Step 8: Flush Your System

It's imperative that this system is flushed properly prior to system water entering your house. The granular carbon used in the filtration tank contains fines that must be flushed out prior to use.

1. Connect a garden hose to the integrated drain valve and ensure the drain valve is in the open position.
2. Ensure the garden hose outlet is directed towards a floor drain or outdoor area. If a bypass loop is installed, ensure each shut-off valve is in a closed position.
3. Slowly turn the water on from the initial shut-off valve and inspect for leaks. If any leaks are detected, refer to the troubleshooting section. If no leaks are detected, proceed with the flushing process.
4. Slowly turn the water on and allow discolored water to flow from the drain valve into a suitable drainage area. The first few gallons will appear black and cloudy due to carbon fines.
5. After the initial 15-minute flushing, begin a period of "surge flushing" by turning the water supply on for 30 seconds and then off for 30 seconds, repeating the cycle for 15 minutes or until the initial surge of water is completely clear and free from discoloration and cloudiness.
6. Final installation is complete. You may now close off the drain valve and enjoy filtered water throughout your home. Do not drink flushed water.

Troubleshooting Guide

Maintenance

Cleaning

• The exterior of your filtration system can be cleaned with warm, soapy water. Do not use any abrasive solution.
• Rinse well with clean water.

Never use chemical cleaning products on the system's exterior surface as they may damage the housing.

Filter Replacements

Pre/Post-Filter Replacements

• Whole House 20" Pre-Filter Cartridge: Replace every 2 months. Replace sooner if there is a noticeable decrease in water flow.
• Whole House Low Maintenance Pre-Filter Cartridge: Replace every 6 months. Replace sooner if there is a noticeable decrease in water flow.
• Whole House 10" Post-Filter Cartridge: Replace every 6 months. Replace sooner if there is a noticeable decrease in water flow.
• Pre/Post-Housing Replacement: Replace every 5 years. To replace, call Customer Support.

How to change the Pre/Post-Filters:

1. Shut the filter system off at the shut-off valve A. Place a 5 gallon bucket under the system drain valve and open valve. This will relieve water pressure and drain excess water. You must relieve the pressure in your system before attempting to change any Pre-Filter or Post-Filter.
2. Remove the blue filter housing by turning the lower ring to the left, using the wrench supplied with your filter system. Remove the used filter.
3. If necessary, clean the inside of the blue filter housing with mild soapy water, rinse and dry.
4. Place new filter in the center of the blue filter housing.
5. Clean the housing o-ring and relubricate it with silicone grease. Set the o-ring into the proper groove and reattach the housing by screwing it back onto the top piece by turning to the right. DO NOT USE PETROLEUM JELLY as lubrication on the system or o-rings.
6. After reassembly, turn the system back on at the shut-off valve.
7. Run water, with the bucket still under the Pre-Filter. Check for leaks.

Rhino® Tank Replacement

1. Shut Off Water Supply

1. Turn off the main water source prior to tank replacement or turn off the shut-off valve.
2. Place a 5 gallon bucket under the system drain valve and open valve. This will relieve water pressure and drain excess water. You must relieve the pressure in your system before attempting to change the Rhino® tank.

ELECTRICAL SHOCK HAZARD: If you have copper pipes - leave your grounding clamps installed. Do not disconnect at any time while changing the tank. Failure to follow this instruction can result in death or electric shock.

2. Remove Tank from System

1. Loosen the unions on both sides of the Rhino® tank. Slide the entire tank (pipe nipples and halves of unions included) away from the system.
2. Unscrew the pipe nipples from the tank.
3. Dispose of the old Rhino® tank properly.

3. Reconnect Fittings

1. Clean the threads on the pipe nipples and re-apply new NSF certified plumbers tape.
2. Connect pipe nipples to your new Rhino® tank.

4. Plumb In New Rhino® Tank

Slide the new tank back into the system and re-attach the unions.

5. Flushing New Rhino® Tank

It's imperative that this system is flushed properly prior to system water entering your house. The granular carbon used in the filtration tank contains fines that must be flushed out prior to use.

1. Connect a garden hose to the integrated drain valve and ensure the drain valve is in the open position.
2. Ensure the garden hose outlet is directed towards a floor drain or outdoor area. If a bypass loop is installed, ensure each shut-off valve is in a closed position.
3. Slowly turn the water on from the initial shut-off valve and inspect for leaks. If any leaks are detected, refer to the troubleshooting guide on page 13. If no leaks are detected, proceed with the flushing process.
4. Slowly turn the water on and allow discolored water to flow from the drain valve into a suitable drainage area. The first few gallons will appear black and cloudy due to carbon fines.
5. After the initial 15-minute flushing, begin a period of "surge flushing" by turning the water supply on for 30 seconds and then off for 30 seconds, repeating the cycle for 15 minutes or until the initial surge of water is completely clear and free from discoloration and cloudiness.
6. Final installation is complete. You may now close off the drain valve and enjoy filtered water throughout your home. Do not drink flushed water.

Specifications

This filter system is designed and tested for use with genuine Aquasana parts including replacement filters and all hardware. Use of parts from other manufacturers may result in loss of contaminant reduction performance, system damage, or failure. Use of parts from other manufacturers will also void your warranty. For replacement parts, please visit aquasana.com.

WH-1011 System Replacements

• 20" Pre-Filter: EQ-303-20
• 10" Post-Filter: EQ-PFC.35
• 20" Low-Maintenance Pre-Filter: EQ-PRE-204-R
• UV Lamp: AQ-UV-L330C
• Quartz Sleeve: AQ-UV-Q330
• Salt-Free Conditioner: WH-SFWC-TR

Performance & Certifications

Manufactured by: Aquasana, Inc.
6310 Midway Road Haltom City, Texas 76117
866-662-6885

System independently tested to NSF/ANSI 42 for the claims specified on the Performance Data Sheet.

For the full list of contaminants filtered, go to the Performance Data Sheet on Aquasana.com.

Rhino® tank tested and certified by WQA under NSF/ANSI/CAN 61 for Materials Safety Requirements Only and CSA B483.1 for Materials Safety and Structural Integrity Requirements. Not certified for contaminant reductions by WQA.

Rhino® Water Filter Limited Warranty

Who is Covered

Aquasana and its suppliers warrant to the owner of the home where the water filter is initially installed. The warranty is restricted to use in a single-family residence in the United States and is void if moved from the original installation location. Product registration is not required.

What is Covered

This Warranty covers defects in materials or workmanship during the limited warranty period for the Aquasana Rhino Whole House Filtration System, including sub-components. The water filter is warranted only when installed, operated, and maintained according to the accompanying instructions. A water filter should be installed such that if any connection leaks, the resulting water flow will not cause damage.

For How Long

This warranty runs for the period specified in the chart from the date of purchase. Proof of purchase is required. Water conditions and use rates may limit the functional lifespan.

What Aquasana Will Do

1. Manufacturer will provide a replacement that fulfills the remaining estimated lifespan/capacity of the original purchase. If an identical model is not available, a comparable replacement will be provided, potentially with an additional charge for value.
2. If any component part proves defective, Manufacturer will furnish the Owner with a replacement for the defective part(s).
3. Manufacturer reserves the right to examine alleged defects and may require the return of the water filter or component parts.

What is Not Covered

• Products not purchased from authorized Aquasana resellers.
• Filter cartridges and systems not installed in compliance with instructions, or that have been abused or operated incorrectly.
• Implied warranties of merchantability and fitness for a particular purpose are disclaimed to the extent permitted by law.
• Incidental, consequential, special, or contingent damages or expenses arising from defects or use of the water filter.
• Water damage arising directly or indirectly from any defect or use of the water filter or component parts.
• Damage or product failures caused by misuse, alteration, neglect, accident, improper installation (non-compliance with codes/regulations), failure to follow instructions, aftermarket equipment not approved by the manufacturer, exposure to corrosive conditions, lack of continuous potable water supply, operation outside calibrated temperature limits, removal from original location, installation in direct sunlight or freezing temperatures, iron or sediment build-up, clogging due to failure to replace the Pre-Filter, damage from fire, flood, acts of God, or over-pressurization.
• Damage caused by the use of non-genuine Aquasana parts.
• Labor or other expenses incurred in removal, repair, or replacement of defective parts, including freight, shipping, handling, delivery, materials, permits, and return costs.

How to Get Service

To receive service under this Warranty, contact Aquasana at 1-866-662-6885 or support@aquasana.com within the Warranty Period. Describe the problem to a customer service representative who will verify warranty coverage and determine replacement. Proof of purchase and proper installation will be required.

Warranty Registration

Warranty registration is not required for coverage. If purchased from an authorized reseller, complete the online Warranty registration form at warranty@aquasana.com. Proof of purchase from an authorized dealer is required.

Rhino® System Warranty Coverage

This warranty does not include the UV Filter. See full warranty information for the UV Filter in the original UV manual.

Water for Life® Program

Protect your investment and save money with Water for Life®. Our program helps you protect the investment you've made in your family's health with an extended limited warranty on your new filtration system, a 15% discount on replacement filters, and free shipping.

• Extended Limited Warranty: Our performance promise to you - free replacement parts when needed.*
• Discounted Replacements: The only way to lock in a 15% discount on replacement filters.
• Free Shipping: Replacements shipped to you right when you need them - at no extra cost.
• No Contract: Free to join and cancel anytime – no long-term commitment required.

CONTACT US TO LEARN MORE

? 866-275-2319

✉️ waterforlife@aquasana.com

*Exclusions apply. Limited Warranty details are available at aquasana.com. Benefits are for the term of Water for Life membership.

Contact Us

LOVE IT? Please let us know with a review on Aquasana or your retailer's website.

NEED HELP? Give us a call at 866-662-6885 and tell us what's going on.

Aquasana, Inc.
6310 Midway Road
Haltom City, Texas 76117
866.662.6885 USA
877.332.7873 Canada
www.aquasana.com