Montpellier Washing Machine User Manual

Thank you for choosing a Montpellier appliance. This manual provides instructions for the safe installation, operation, and maintenance of your washing machine to ensure years of reliable performance. Please read these instructions carefully before installation and use.

Important Instructions for Safety and Environment

General Safety

• This product can be used by children aged 8 and above, and persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, if supervised or trained on safe usage and risks. Children must not play with the product. Cleaning and maintenance should not be performed by children unless supervised. Children under 3 years should be kept away unless continuously supervised.
• Never place the product on a carpet-covered floor to avoid overheating of electrical parts.
• If the product fails, do not operate it until repaired by an Authorized Service Agent due to risk of electric shock.
• The product is designed to resume operation after a power interruption. To cancel a program, refer to the "Cancelling the programme" section.
• Connect to a grounded outlet protected by a 13 A fuse. Ensure grounding is done by a qualified electrician.
• Water supply and draining hoses must be securely fastened and undamaged to prevent water leakage.
• Never open the loading door or remove the filter while there is water in the drum to avoid flooding and injury from hot water.
• Do not force open the locked loading door; it unlocks a few minutes after the cycle ends. Forcing may damage the door and lock.
• Unplug the product when not in use.
• Never wash the product by pouring water onto it.
• Never touch the plug with wet hands; always pull by the plug, not the cable.
• Use only detergents, softeners, and supplements suitable for automatic washing machines.
• Follow instructions on textile tags and detergent packaging.
• The product must be unplugged during installation, maintenance, cleaning, and repair.
• Repairs must be carried out by an Authorized Service Agent.
• If the power cable is damaged, it must be replaced by the manufacturer, after-sales service, or a similarly qualified person to avoid risks.
• Place the product on a rigid, flat, and level surface, not on long-pile rugs or similar surfaces.
• Do not place on a high platform or near the edge of a cascaded surface.
• Do not place the product on the power cable.
• Never use sponge or scrub materials, as they can damage surfaces.
• Water supply pressure required is between 1 to 10 bars (0.1-1 MPa).
• Do not use old or used water inlet hoses on the new product, as they may cause stains.

Intended Use

• This product is designed for domestic use only.
• Use only for washing and rinsing laundry marked accordingly.
• Manufacturer waives responsibility for incorrect usage or transportation.
• The service life of the product is 10 years, with original spare parts available.

Children's Safety

• Packaging materials are dangerous; keep them away from children.
• Electrical products are dangerous; keep children away from the product during use and prevent them from tampering. Use child lock.
• Do not forget to close the loading door when leaving the room.
• Store detergents and additives safely away from children.
• Keep children away from the hot loading door glass while the machine is operating at high temperatures.

Package Information and Disposal

• Packaging materials are recyclable; dispose of them at designated collection points.
• Do not dispose of the product with normal domestic waste. Cut the power cable and break the locking mechanism before disposal for children's safety.
• The product complies with EU WEEE Directive (2012/19/EU) and RoHS Directive (2011/65/EU).

Installation

Refer to the nearest Authorized Service Agent for installation. Ensure electricity, tap water supply, and wastewater drainage systems are appropriate before calling. Preparation of the location and installations is the customer's responsibility.

General Installation Notes

• Ensure water inlet/discharge hoses and power cable are not folded, pinched, or crushed during placement.
• Installation and electrical connections must be carried out by an Authorized Service Agent.
• Visually check for defects before installation; do not install if damaged.

Appropriate Installation Location

• Place the machine on a rigid floor, not on long pile rugs.
• The total weight with a full load can reach approximately 180 kg; ensure the floor has sufficient load-carrying capacity.
• Do not place the product on the power cable.
• Do not install where temperatures may fall below 0°C.
• Place the product at least 1 cm away from the edges of other furniture.

Removing Packaging Reinforcement

Tilt the machine backwards and remove the packaging reinforcement by pulling the ribbon.

Removing the Transportation Locks

Warning: Do not remove transportation locks before packaging reinforcement. Remove transportation safety bolts before operating the machine to prevent damage.

1. Loosen all bolts with a spanner until they rotate freely.
2. Remove transportation safety bolts by turning them gently.
3. Attach the supplied plastic covers into the holes on the rear panel.

Keep the transportation safety bolts for future moves. Never move the product without them fixed.

Connecting Water Supply

Water supply pressure required is between 1 to 10 bars (0.1-1 MPa). A flow rate of 10-80 liters per minute from an open tap is necessary. Attach a pressure reducing valve if pressure is higher.

• Models with a single water inlet should not be connected to the hot water tap.
• Do not use old or used water inlet hoses.
• Tighten hose nuts by hand; never use a tool.
• Open taps completely after connection to check for leaks. Turn off the tap and remove the nut if leaks occur, then retighten carefully. Keep taps closed when the machine is not in use.

Connecting to the Drain

• Connect the drain hose directly to the wastewater drain or washbasin.
• Warning: Ensure the hose is securely fixed to prevent flooding and scalding from hot water.
• The hose should be attached at a height of at least 40 cm and at most 100 cm.
• Do not immerse the hose end into dirty water or drive it into the drain more than 15 cm to prevent backflow and allow easy discharge. Cut if too long.
• The hose end should not be bent, stepped on, or pinched.
• Use an original extension hose if the original is too short. The total length should not exceed 3.2 m. Ensure connections are secure with a clamp.

Adjusting the Feet

To ensure silent and vibration-free operation, the machine must stand level and balanced. Adjust the feet accordingly.

1. Loosen the lock nuts on the feet by hand.
2. Adjust feet until the product stands level and balanced.
3. Tighten all lock nuts again by hand.

Do not use tools to loosen lock nuts, as they may get damaged.

Electrical Connection

• Connect to a grounded outlet protected by a 16 A fuse.
• Connection must comply with national regulations.
• Power cable plug must be easily accessible after installation.
• If the house fuse/breaker is less than 16 Amps, have a qualified electrician install a 16 Amp fuse.
• The voltage specified in "Technical specifications" must match your mains voltage.
• Do not make connections via extension cables or multiplugs.

Warning: Damaged power cables must be replaced by Authorized Service Agents.

Transportation

1. Unplug the product.
2. Remove water drain and supply connections.
3. Drain all remaining water.
4. Install transportation safety bolts in reverse order of removal.

Never move the product without transportation safety bolts fixed.

Preparation

Sorting the Laundry

• Sort laundry by fabric type, color, degree of soiling, and allowable water temperature.
• Always obey garment tag instructions.

Preparing Laundry for Washing

• Laundry items with metal attachments (underwired bras, belt buckles, metal buttons) can damage the machine; remove metal pieces or wash in a laundry bag.
• Empty pockets of coins, pens, paper clips, and turn pockets inside out.
• Place small items like infant socks and nylon stockings in a laundry bag.
• Wash curtains without compressing them; remove attachment items.
• Fasten zippers, sew loose buttons, and mend rips and tears.
• Wash only "machine washable" or "hand washable" labeled products.
• Do not wash colors and whites together; new dark cottons release dye.
• Treat tough stains before washing; consult a dry cleaner if unsure.
• Use only dyes/color changers and limescale removers suitable for machine wash.
• Wash trousers and delicate laundry turned inside out.
• Keep Angora wool items in the freezer for a few hours before washing to reduce pilling.
• Shake off items heavily subjected to flour, lime dust, milk powder, etc., before washing, as these can damage internal parts.

Tips for Energy Saving

• Operate the product at the highest capacity allowed by the selected program, but do not overload.
• Always follow detergent packaging instructions.
• Wash slightly soiled laundry at low temperatures.
• Use faster programs for small quantities of lightly soiled laundry.
• Do not use prewash and high temperatures for laundry that is not heavily soiled or stained.
• If drying in a dryer, select the highest spin speed during washing.
• Do not use excess detergent.

Initial Use

Before first use, ensure all preparations are made. Perform the first operation using the Drum Cleaning program. If not available, follow the steps in "5.2 Cleaning the loading door and the drum".

Some water may remain from quality control processes; this is not harmful.

Correct Load Capacity

Maximum load capacity depends on laundry type, soiling, and program. The machine adjusts water automatically. Overloading reduces performance and may cause noise/vibration.

Loading the Laundry

1. Open the loading door.
2. Place laundry items loosely.
3. Push the door to close until it locks. Ensure no items are caught.

The loading door locks during a program and unlocks a while after it ends. Misplacing laundry can cause noise and vibration.

Using Detergent and Softener

Read manufacturer's instructions for dosage. Use a measuring cup if available.

Detergent Drawer

The drawer has three compartments: (1) prewash, (2) main wash, (3) softener. A siphon piece is in the softener compartment.

• Do not exceed the max level marking in the softener compartment.
• Dilute viscous softener with water before use.

Liquid Detergents

• If a liquid detergent cup is included, place it in compartment "2".
• Dilute viscous liquid detergent with water before use.

Detergent, Softener and Other Cleaning Agents

• Add before starting the program.
• Never leave the detergent drawer open during a program.
• Do not put detergent in the prewash compartment (1) if not using prewash.
• Do not put liquid detergent in compartment (1) if using prewash.
• Do not select prewash if using a detergent bag or dispensing ball; place them directly in the drum.
• If using liquid detergent, place the liquid detergent cup in compartment "2".

Choosing the Detergent Type

• Use different detergents for colored and white laundry.
• Use special detergents for delicate clothes (liquid, wool shampoo).
• Liquid detergent is recommended for dark colors and quilts.
• Wash woolens with special wool detergents.
• Use only detergents manufactured for washing machines. Do not use soap powder.

Adjusting Detergent Amount

• Amount depends on laundry quantity, soiling, and water hardness.
• Do not exceed recommended dosage to avoid excessive foam, poor rinsing, and for financial/environmental reasons.
• Use less detergent for small loads or lightly soiled clothes.
• Highly concentrated detergents require accurate dosing.

Using Softeners

Pour softener into the softener compartment (3).

Using Liquid Detergent Part (if applicable)

Pull the apparatus towards you to use liquid detergent; it acts as a barrier. Clean it when needed. Secure it at the top position for powder detergent.

Using Gel and Tablet Detergent

• For fluid gel, place in compartment "2" or the liquid detergent cup before starting.
• For non-fluid gel or capsule liquid tablets, place directly into the drum.
• Place tablet detergents into compartment "2" or directly into the drum.

Tablet detergents may leave residues; place them between laundry near the drum's lower part in future washes. Use gel/tablet detergents without selecting the prewash function.

Using Starch

Add liquid/powder starch or fabric dye into the softener compartment. Do not use softener and starch together. Wipe the machine interior after use.

Using Bleaches

• Select a program with prewash and add bleach at the beginning. Do not put detergent in the prewash compartment.
• Alternatively, select a program with extra rinse and add bleach during the first rinse water intake.
• Do not mix bleach and detergent.
• Use a small amount (approx. 50 ml) and rinse well, as bleach can cause skin irritation. Do not pour onto clothes or use for colored clothes.
• Use oxygen-based bleaches with lower temperature programs. They can be mixed with detergents; add detergent first, then bleach during water intake.

Using Limescale Remover

Use only limescale removers manufactured specifically for washing machines when required.

Tips for Efficient Washing

The following table provides recommendations for detergent, temperature, and programs based on laundry type and soiling level:

Whites

• Heavily Soiled: Pre-treat stains. Use powder/liquid detergents for whites with dosages for heavily soiled clothes. Powder detergents are recommended for clay/soil stains and bleach-sensitive stains.
• Normally Soiled: Use powder/liquid detergents for whites at dosages for normally soiled clothes.
• Lightly Soiled: Use powder/liquid detergents for whites at dosages for lightly soiled clothes.

Colors

• Heavily Soiled: Use powder/liquid detergents for colors with dosages for heavily soiled clothes. Use powder detergents for clay/soil stains and bleach-sensitive stains. Use detergents without bleach.
• Normally Soiled: Use powder/liquid detergents for colors at dosages for normally soiled clothes. Use detergents without bleach.
• Lightly Soiled: Use powder/liquid detergents for colors at dosages for lightly soiled clothes. Use detergents without bleach.

Dark Colors

• Heavily Soiled: Use liquid detergents suitable for dark colors with dosages for heavily soiled clothes.
• Normally Soiled: Use liquid detergents suitable for dark colors at dosages for normally soiled clothes.
• Lightly Soiled: Use liquid detergents suitable for dark colors at dosages for lightly soiled clothes.

Delicates/Woollens/Silks

• Prefer liquid detergents for delicate clothes. Woolen and silk clothes must be washed with special woollen detergents.

Detergent Recommendation Summary

• Cotton/Bedding/Stain/Mix/ECO 40-60: Heavy-duty detergent with bleaching agents and optical brighteners (White laundry).
• Cotton/Underwear/Bedding/Quick 15'/Steam: Color detergent without bleaching agent and optical brighteners (Colored laundry).
• Mix/Down wear/Steam/Quick 15'/Underwear: Color or mild detergent without optical brighteners (Colored laundry, easy care/synthetics).
• Silk/Down wear/Underwear: Mild washing detergent (Delicate textiles, silk, viscose).
• Wool: Special wool detergent (Wool).

Detergent Overdosing Symptoms: Heavy foam formation, poor washing and rinsing results.

Detergent Underdosing Symptoms: Laundry turns grey, buildup of limescale deposits.

Adjust detergent amount based on load, soiling, and water hardness. Use less for less dirty clothes or soft water.

Operating the Product

Control Panel

1. Programme Selection Knob: Uppermost position is On/Off.
2. Display: Shows program status and time.
3. Smart Button: For smart start program.
4. Programme Follow-up Indicator: Shows current stage of the program.
5. Start / Pause Button: To start or pause the program.
6. Auxiliary Function Buttons: For selecting additional functions.
7. Spin Speed Adjustment Button: To adjust spin speed.
8. Temperature Adjustment Button: To adjust temperature.

Preparing the Machine

Open the loading door, place laundry, and add detergent and fabric softener.

Programme Selection

Select a program based on fabric type, color, degree of soiling, and allowable water temperature. Always select the lowest required temperature for energy saving.

Program Introduction

• Cotton: For cotton laundry (bed sheets, towels, etc.) with vigorous washing action.
• Down Wear: For down jackets, with extended soaking and reduced spin speed.
• Woolen: For woolen clothes; select appropriate temperature and detergent.
• Bedding: For large items like bed sheets, curtains, overcoats; increased soaking and washing time.
• Drum Clean: For periodic sanitation cleaning (every 1-2 months) without laundry. Add powdered limescale cleaner for better results. Leave door ajar afterwards.
• Stain: For stubborn stains, with longer washing time and stronger rhythm.
• Underwear: Special program for underwear with weak washing rhythm and higher rinsing intensity.
• Silk: For delicate fabrics like silk, with gentle wash and delayed spin.
• Steam: Produces steam to improve washing and reduce wrinkles.
• Quick 15': Fast wash for small amounts of lightly soiled clothes.
• Mix: For washing cotton and synthetic clothes together.
• 20°: European standard program for mild clothes, temperature fixed at 20°C.
• ECO 40-60: For cotton garments washable at 40°C or 60°C, used for EU ecodesign compliance.

Special Programmes

• Rinse & Spin: For rinsing and dehydrating.
• Spin: For an additional spin cycle or to drain water. Select spin speed and press Start/Pause. Use lower speed for delicates.

Temperature Selection

The default temperature is displayed. Press the temperature button to adjust.

Spin Speed Selection

The default spin speed is displayed. Press the speed button to adjust.

Programme and Consumption Table

The table below lists programs, maximum load, selectable auxiliary functions, and temperature ranges:

: Selectable, *: Automatically selected, no canceling.

Auxiliary Function Selection

Select desired functions before starting. Functions can be selected/canceled during operation if the machine is at a compatible step.

• Wash+: Increases washing time by 10 minutes.
• Rinse+: Adds an extra rinse process.
• Smart Start: Intelligent program that automatically sets parameters based on weighing results.
• Delay: Delays program start up to hours in 1-hour increments. Do not use liquid detergents with Delayed Start to avoid staining. Additional laundry can be loaded during the delayed start period. To cancel, set delay to zero or change program.

Starting the Programme

Press the Start / Pause button. The program start indicator will turn on.

Child Lock

To prevent children from tampering: Press and hold the 3rd and 4th Auxiliary Function buttons for 3 seconds while a program is running. "CL" will appear on the display. To deactivate, repeat the process. The lock does not deactivate after power failures.

Progress of Programme

Follow progress via the Programme Follow-up indicator. You can change auxiliary functions, speed, and temperature by pausing the machine first, provided the change is compatible with the current step.

Loading Door Lock

The door locks when the water level is unsuitable. The loading door light flashes when paused; it illuminates steadily when the door is safe to open (1-2 minutes). If the light is off, the door cannot be opened.

Changing Selections After Programme Has Started

Press Start / Pause to pause. The current step's indicator light will flash. Wait for the door to unlock. You can then change auxiliary functions, speed, and temperature settings, or add/remove laundry. Press Start / Pause again to resume.

Canceling the Programme

Turn the Programme Selection knob to select another program. The previous program is canceled, and the End/Cancel light flashes. The pump activates for 1-2 minutes. You may need to re-add detergent/softener for the new program.

End of Programme

The display shows "End". Wait for the loading door light to illuminate steadily. Press the On/Off button, remove laundry, and close the door.

Maintenance and Cleaning

Regular cleaning extends service life and reduces common problems.

Cleaning the Detergent Drawer

Clean every 4-5 washing cycles to prevent detergent accumulation.

1. Press the siphon in the softener compartment and pull to remove the drawer.
2. Wash the drawer and siphon with lukewarm water. Use gloves or a brush to avoid contact with residues.
3. Reinsert the drawer securely.

If softener accumulates, the siphon needs cleaning. Lift the siphon's rear part to remove it.

Cleaning the Loading Door and the Drum

• For products with a Drum Cleaning program, refer to the operation section.
• For products without it: Select Additional Water or Extra Rinse. Use a Cottons program without pre-wash. Set temperature as recommended by the drum cleaning agent. Perform without laundry. Add 1 pouch of drum cleaning agent or max. 100g of powder anti-limescale to compartment "2". If anti-limescale is a tablet, use one tablet. Dry the inside of the bellow afterwards.

Repeat Drum Cleaning every 2 months. If holes on the bellow are blocked, clear them with a toothpick. Foreign metal substances cause rust stains; clean with stainless steel cleaners. Never use steel wool.

Warning: Never use sponge or scrub materials, as they damage painted and plastic surfaces.

Cleaning the Body and Control Panel

Wipe the body with soapy water or mild gel detergents and dry with a soft cloth. Use only a soft, damp cloth for the control panel.

Cleaning the Water Intake Filters

Filters at the end of water intake valves and hoses prevent foreign substances from entering the machine. Clean them regularly.

1. Close the taps.
2. Remove hose nuts to access filters on valves; clean with a brush. Remove if very dirty.
3. Take out filters and gaskets from hose ends; clean under running water.
4. Replace gaskets and filters carefully and tighten hose nuts by hand.

Draining Remaining Water and Cleaning the Pump Filter

The pump filter prevents solid items from clogging the impeller. Clean it when clogged or every 3 months. Water must be drained first.

Warning: Foreign substances in the filter may damage the machine or cause noise.

1. Unplug the machine.
2. Warning: Water temperature can reach 90°C; clean filter after water cools down.
3. Open the filter cap (use a thin plastic-tipped tool to push downwards; do not use metal tools).
4. Place a container in front of the filter.
5. Loosen the pump filter (anticlockwise) until water flows; drain into the container. Keep a cloth handy for spills.
6. When water is finished, remove the filter completely.
7. Clean residues and fibers around the pump impeller.
8. Install the filter.
9. Close the filter cap securely.

Regular Cleaning

Clean interior pump hosing, removing debris. Limescale prevention is recommended. Clean water inlet strainers every 6 months, especially in hard water areas.

Technical Specifications

Troubleshooting

• Program does not start after closing the door: Press the Start / Pause / Cancel button.
• Programme cannot be started or selected: Machine may be in self-protection mode due to supply issues. Turn the Programme Selection knob to select another program to cancel.
• Water in the machine: May be residual water from quality control; it is not harmful.
• Machine vibrates or makes noise:
  • Machine might be unbalanced; adjust feet.
  • Hard substance in pump filter; clean filter.
  • Transportation safety bolts not removed; remove them.
  • Too little laundry; add more.
  • Overloaded with laundry; remove some or redistribute.
  • Machine leaning on an item; ensure clearance.
• Machine stopped shortly after program started: May have stopped due to low voltage; it will resume when voltage normalizes.
• Program time does not countdown (on models with display): Timer may pause during water intake (until sufficient water is taken) or heating (until selected temperature is reached) or spinning (due to unbalanced load detection).
• Foam is overflowing from the detergent drawer: Too much detergent used; mix softener and water and add to main wash compartment. Use recommended detergent amounts. Reduce detergent when using additional chemicals.
• Laundry remains wet at the end of the program: Excessive foam may have activated the automatic foam absorption system; use recommended detergent. Unbalanced load may prevent spinning; rearrange laundry and re-spin.

Warning: If problems persist, consult your dealer or Authorized Service Agent. Never attempt self-repair.

Customer Service and Guarantee

Spare parts are available for a minimum of 10 years.

Warning: Risk of electric shock. Never attempt to repair a defective appliance yourself. Only authorized specialists are allowed to carry out repairs. Improper repair voids the warranty.

Your new Montpellier appliance carries a free 24-month Manufacturer's Guarantee (Parts & Labour) from the date of purchase. Claims must be accompanied by proof of purchase, model reference, and serial number.

What is not covered: Incorrect installation/operation, non-domestic use, defects from accident/misuse/unauthorized modification, call-out charges for no fault found or routine maintenance, door reversal costs, use by non-householders, commercial use, consumables (fuses, bulbs), unauthorized repairs, consequential loss, rusting, corroding, delivery damage, or scratches.

Guarantee is valid only in the UK & Republic of Ireland.

To register your guarantee, complete the card in the appliance pack or register online at www.montpellier-appliances.com/support. For service, call the Montpellier customer service helpline on 01759 487839. Please have all product details ready.

EU Energy Label Information

Model identifier: MWM714W

Minimum duration of the guarantee offered by the supplier: 24 months.

This product has been designed to release silver ions during the washing cycle: NO.

Additional information: Weblink to supplier's website: https://www.montpellier-appliances.com/

Product Disposal

Montpellier Domestic Appliances Ltd. advises that this product should not be treated as household waste. It should be handed over to the applicable collection point for the recycling of electrical and electronic equipment. Correct disposal helps prevent negative consequences for the environment and human health. Contact your local city office, household waste disposal service, or shop for more information.