Plantronics Blackwire 5200 Series

Overview

The inline control unit features a call button, volume up (+), volume down (-), and a mute button. LEDs indicate status: triple flash green for incoming call, double flash green for call on hold, solid green for an active call, and solid red for muted.

Setup

Power on your headset by connecting to your computer or mobile device via USB or 3.5 mm connector.

Diagrams illustrate connecting the headset via USB to a computer or via the 3.5 mm jack to a mobile device. An important note emphasizes ensuring the 3.5 mm connector is fully seated in the headset controller.

Load software

IMPORTANT Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality.

Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.

Manage your headset settings on your computer with Plantronics Hub:

• Call control for softphones
• Change headset language
• Update firmware
• Turn features on/off
• View user guide

Fit

Adjust the headband

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.

Diagrams show how to adjust the headband for a comfortable fit over the ears.

Position the boom

The headset can be worn with the boom on your left or right side. For true stereo listening, wear the boom on your left side.

Diagrams illustrate positioning the microphone boom to the left or right side.

Adjust the boom

Gently bend the boom in or out so it is approximately one finger width from the corner of your mouth.

A diagram shows how to gently bend the boom to align it with the corner of the mouth.

Basics

Make/take/end calls

Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Plantronics Hub or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application. Download Plantronics Hub for Windows or Mac at plantronics.com/software.

NOTE Inline feature support is not available when the headset is connected via the 3.5 mm jack.

• Answer or end a call: Tap the Call button or use your softphone.
• Make a call: Dial using your softphone application.
• Redial: When not on an active call, double-tap the call button to redial the last call.
• Hold: Double-tap the Call button to put a call on hold.

Volume

• Listening volume: Press the Volume up (+) or Volume down (-) button.
• Adjust headset microphone volume (softphone): Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Mute

During a call, press the mute button. When mute is on, the LED is solid red. Modify your mute settings in Plantronics Hub for Windows or Mac.

Troubleshooting

Headset

• I hear a high-pitched noise when wearing the headset. Ensure that your 3.5 mm connector is fully connected to the headset controller.
• I cannot hear caller. Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately. Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device. Ensure that your 3.5 mm connector is fully connected to the headset controller.
• Callers cannot hear me. Headset is muted. Tap the mute button to unmute the microphone. Headset microphone boom aligned incorrectly. Align the headset boom with your mouth. Your headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device. Ensure that your 3.5 mm connector is fully connected to the headset controller.
• The sound in the headset is distorted. I can hear an echo in the headset. Lower the listen volume on your softphone until the distortion disappears. Adjust volume on headset. Ensure that your 3.5 mm connector is fully connected to the headset controller.
• When I use my headset with a softphone, the headset call control and mute buttons don't work. Make sure the softphone you are using is supported by viewing www.plantronics.com/softphonecompatibility. If required to enable headset control (answer/end and mute) functionality, ensure you have Plantronics Hub for Windows/Mac installed. See Load software. Your mobile device may not support call control functionality. Check with device manufacturer.
• The other headset I was using to listen to music does not work any more. Your headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/preferences to change the audio device.
• My phone is not finding my headset during a call or while listening to music. When on a call or listening to music, make sure that audio is routing to the desired headset by going to your settings and ensuring it is defaulted.

Support

NEED MORE HELP?

plantronics.com/support